The Value of Trust vs Objectivity in Publishing Business Models

Dan Gillmor recently posted a speech he gave at Columbia University:

I'd propose replacing the ideal of objectivity with some principles that may be easier to achieve.

The principles that collectively go beyond objectivity are thoroughness, accuracy, fairness, independence and transparency. Of course, they tend to bleed into each other, and in a several cases can even conflict or at least be somewhat orthogonal. I put this problem into the category of "Life is messy."

Microsoft recently was said to pay hundreds of millions of dollars for a company that puts ads in video games. The military, disturbingly enough, is also creating advergames targeted at children:

Even the U.S. Defense Department has adopted the model, creating a combat games called "America's Army" to be used as a recruiting tool.

Objectivity is highly flawed due to its parroting effect.

In a world where

  • traditional publishing business models are dying (due to new information streams and the decay of inefficient monopolies)
  • in most markets it is more profitable to create highly biased or low quality content (due to increased conversion rates or search algorithm inefficiencies)
  • the cost of creating content drops daily
  • nearly anyone can create content
  • companies make hypocritical clams to misdirect the media
  • those claims spread quickly
  • information systems are as easy to manipulate as the media is
  • the price of attention increases daily (more people are fighting for it)
  • most content creators become marketers fighting for attention
  • people create fake controversies for attention
  • ads become content
  • everything is an ad

TRUST is going to be worth far more than objectivity.

Search Engine Suggest / See Also Results and Brand Value

If you can weave your name into search suggestions related to your product or field of work it helps build your brand value for free and makes it much harder for others to take your market position.

If search engines use latent semantic indexing (or some similar systems that are obviously and certainly in use) having your brand or name semantically associated with your keywords makes it easier for you to write naturally about your topic, whereas some competing sites may write in a somewhat mechanical sounding process to try to compete.

It looks like Yahoo! thinks words are related if they appear next to each other often

Yahoo! See Also result for SEO Book.

Yahoo! See Also result for seobook.

And, as linked to above, here is an example of MSN finding a document relevant when there was no relevant anchor text or page copy. Here also is a post from last June talking about when Google started placing more emphasis on the value of search engine marketing anchor text in the search engine optimization search results.

If engines think your name is synonymous with your topic so will many consumers. It is all a game of mindshare and brand equity. If you can get people to talk about you then you do great.

Now if only I could fix minkhounds...

The Universality of Information

Some of my most profitable ideas have not been the most valuable...a true disconenct often exists, in fact. I
have made thousands of dollars by accidentally misspelling a word, and uncovering a market others mised.

You can accidentally stumble into profits, but generally the value you can extract from a market is often directly proportional to what knowledge you have about that market which most others lack (o, if you are selling information, how well you can convince others this is the case).

That is part of the reason why it is hard to have useful and hopefully somewhat original content for TW and seo book. As I start to get more business savvy and learn how to exploit more and more algorithmic holes it doesn't make economic sense to post all of them. Most people are not going to be interested in some advanced creative marketing techniques, some might sue me for them misapplying them, and if I am too sharing some people who share great tips with me may want to cut me off.

If you share all of your best tricks and many people follow them then the algorithms change to accomidate that. In a competitive marketplace it is no good to make yourself the squeezepoint unless you are building some scalable network that can leverage a large volume of transactions.

It is easy to recommend some resources so long as the provider selling them has little incremental cost to each additional unit or client, but if you share your best workers you increase their rates AND make them less available to yourself. The same thing is true for some techniques. Why would a person lose $100,000 testing a business model and then finally share the profitable techniques they figured out after they tested them? Especially if others have more resources and would quickly saturate the market inefficiency?

Most of the market willing to spend money is either at the high end of the market or people new to the market. People who write for beginners will end up making far more cash typically than those writing for mid market (or even the later end of the market), especially if they are good at conveying complex ideas in simple straightforward naratives. Seth is good at doing just that.

From my experiences it seems that the high end of the market tends to follow the sources which have largely built their brand by focusing on the beginer end of the market. For instance, by largely writing for the beginning end of the market on this site I frustrated some of the readers who used to be interested in me digging up the research type stuff. At the same time sales went up at least 50% (most likely more if you also consider citations and recommendations future sales waiting to happen). And the same beginner content has caused people from the high end of the market to be interested in hiring me. I have got leads for companies at the high end of the market, some of which I never would have thought would contact me. Some of which are companies worth tens or hundreds of billions of dollars.

The tip here (as Andy Hagans reminded me - cool cat he is) is to write for your customer. Not write for your reader. Threadwatch is an amazing community site, but it is not a largely profitable one because it writes for the mid market reader, not to customers. This blog has become far more customer centric, because it is stupid for me to help less people and throw half of my income in the trash can by focusing on things that only advanced SEOs would want to read.

It is also easy to be seen as patronizing if you focus too much on the early end of the market. In the goal of reaching the beginning part of the market and exploiting that opportunity for profit many people do not consider the effect of dating information or who all will read what they say. Initially I was writing for people new to the web, who were like me, and trying to get by doing their own thing. But from day to day I have no idea who may read my blog. I have got calls from venture capitalists, media, board advisors of search engines, search employees, etc.

What is hard about selling internet marketing information is that most people generally want quick fixes. Income increases as:

  • you make stuff sound simple

  • you hook people on your subscription based service or system
  • they believe you are the competitive advantage or end to end answer to all their problems

Rarely though is any single idea, tool, or piece of information the edge needed to succeed across the wide array of human desires that search and the WWW represent.

Some people who read my book will fail. Others would read it and were hyper successful may have done great even if they never read it. As you increase your userbase you get more people at both edges. Bought and happy. Bought and pissed off. You can't make a person see the true end value of anything until they reach their final goals.

In selling stuff we are forced to use proxies for success. Ie:

  • Some will tell you how important Alexa is. As you track yourself going through your own site you see how great you are doing in Alexa, but in no other statistic.

  • "The more websites you can get to link to your website, the higher you will rank in the search engines, guaranteed!" - Last week I chatted with someone who uses that sales line on their sales letter. They know it is outdated advice and factually incorrect, but they still use it because it sounds authoritative and sells their link exchange service.
  • Some people will buy testimonials, leveraging value offers in misleading emails titled "free gift" where they only give the product after a glowing testimonial is posted.
  • I push that I rank #1 for SEO Book, which short of a penalty should be a joke for me to do so given my market position and domain name, but to many people new to the market saying I am #1 for that sounds more credible than saying I am #5 for SEO.

I don't think there is any problem with using proxies as an indication of value, and it is not surprising that sales letters focus on the value end of stuff.

However inside many tools and information products there are often many upsells. These should make you question the validity of the product, business model, motives, and quality. If the advice people give you is mechanical in nature, and does not teach you about the larger picture or the social aspects of the WWW, the advice giver is probably hurting more people than they help. That is the biggest reason why I think most for sale SEO tools are garbage.

This post rambled a bit again...I am getting bad at that. But the point is:

Matt Cutts and Mike Grehan Talk PageRank

Mike Grehan's recent article linked to an audio interview of Matt Cutts on link popularity and link reputation and another with general SEO tips.

Matt, of course, hated on paid links, but other than that overtly biased hate on links his other tips are good stuff.

Review of Andrew Goodman's Winning Results with Google AdWords Book

I have been doing way too little book reading, but was recently able to finish Andrew Goodman's print book on Google AdWords. It only costs about $16 on Amazon. Well worth splashing out if you are interested in PPC and don't want to spend the $50 to $100 most PPC ebooks cost.

On to the review... Google AdWords changes rapidly, so some of the features since publication have already significantly changed. For example, instead of disabling ads with a low clickthrough rate now Google increases the price if the relevancy of an ad is considered to be low (and apparently Andrew has already updated this in his ebook). Even today Google announced that they are trying to kill off even more of the bottom feeding market by showing less ads on search results that are not deemed to be exceptionally commercial. Andrew has long insisted that Google believes advertising to be a type of information, and in his book he predicted they would continue to innovate to focus on relevancy. Instead of focusing on tricks that work right now his advice is grounded in techniques that should yield long term success.

He also pointed to the fact that Google's organic search results tend to have an informational bias to them, which typically is true. Beyond the aging factor associated with print books the only other downside I would say there is to Andrew's print book would be the heavy bias toward PPC marketing over organic search. But I suspect that makes sense since that is Andrew's bread and butter. I probably am equally biased (or maybe more biased) toward organic search (because that is where I have done well thusfar).

At around 350 pages his print book is pretty beefy. It takes a while to work through, but Andrew worked hard to not just write the hows of the ads but also explain why he felt certain things work well and certain things would prove ineffective long term. His book also touches on many important online issues, such as brand credibility and conversion. He points heavily at viewing the process as an ongoing process that you continue to work at from end to end.

I think I learned much more from his ebook than this book, but that most likely consists as a sum of the following:

  • I read his ebook when I was totally new to the market

  • I read every post on his blog and his occasional newsletters
  • I read his Google Groups posts
  • I had already read his ebook before reading the print book

I just looked at the sales letter for his $69 ebook and saw that he gives you a free copy of this print book with it. My recommendation is to buy his ebook, read it first, and then if you want a bit more of the background and history information give the print book a read.

Anoother nice compliment I would like to dish Andrew's way is that many books or ebooks try to hook you on hiring the author, buying junk through affiliate links, or subscribing to an "informational" newsletter that hits you up with junk product offers weekly.

When you buy off Andrew you get good information, and you pay for honest advice without the upsell upsell upsell mentality that is all too common with most internet marketing informational products.

Killing Google AdWords Search Arbitrage

Recently someone published a funny rant video about Google AdWords arbitrage. Google began killing off that market last July, when they started quality based minimum bids. Today Google furthered that mission, by announcing they will be showing less broad matched AdWords ads on queries they deem to be informational.

Their initial post was clear as mud, but Danny got some clarification.

With Google opening up their keyword tool and offering their search suggest service on the toolbar while killing off some of the underpriced informational query inventory many commercial terms will grow more competitive.

They are trying to keep ads as relevant as possible to prevent AdWords ad blindness.

Hacking Movable Type to Create and Integrate Advertising Posts

A few people asked me how to customize MovableType to add advertising posts on the individual archives, category pages, and main pages in MovableType powered blogs.

MovableType is fairly easy to customize, but you have to customize the different templates differently. I have been a bit slow to getting around to doing this, so sorry on that.

Opening Tips:

  • The day I changed the format of my blog to include the advertising post inline my income tripled. That is a huge deal if you participate in keyword markets where you pay per click. It may make many keywords that were once prohibitively expensive become affordable.

  • If you are unsure how to do something ask at the MovableType forums.
  • If you are changing a template make a file called something like templatename-old and save a copy of the old template before making any changes.
  • Each template that you want to change will require customizations.
  • My template is a bit hacked up from a normal install, so the code to change your layout 1 for 1, but this post aims to show the general idea of how to change your templates.
  • I do not sell MT customization services. I can offer general ideas, but I am not a template or code expert on any level.

Customizing the main page:

 

The MovableType templating system has a couple important features that make this easy to do. The three big things you need to know are:

  • lastn - how many posts you want to feature in that segment

  • including your post - easy enough, eh
  • offset - how many of the most recent posts to skip before you start posting the next set of posts

So you start your blog and you have your container and whatnot. The first thing you need to decide is how many posts you want to show above your advert. Currently I show 1.

So you start your content area, and after the div id=content you enter
<MTEntries lastn="1">

So my home page content container area starts with

<div id="container">

<div id="content">

<MTEntries lastn="1">

<$MTEntryTrackbackData$>



<div class="post">

<a name="<$MTEntryID pad="1"$>"></a>

<h2><$MTEntryTitle$></h2>

<MTDateHeader><div class="date"><$MTEntryDate format="%b"$><br /><$MTEntryDate format="%e"$></div></MTDateHeader>



<div class="entry">

<$MTEntryBody$>



<MTEntryIfExtended>

<p><a href="<$MTEntryPermalink$>#more">Continue reading "<$MTEntryTitle$>"</a></p>

</MTEntryIfExtended>

</div>



<div class="post_meta_left">

<p class="categories">Posted in: <MTEntryCategories glue=" "><a href="<$MTCategoryArchiveLink$>"><$MTCategoryLabel$></a></MTEntryCategories></p>

<p class="post_author">by <a href="http://www.seobook.com/about.shtml">Aaron Wall</a></p>

</div>

<div class="post_meta_right">

<MTEntryIfAllowComments>

<p class="thoughts"><a href="<$MTEntryPermalink$>#start_comments">Your Thoughts?</a> [ <$MTEntryCommentCount$> ]</p>

</MTEntryIfAllowComments>

<p class="perma"><a href="<$MTEntryPermalink$>"><$MTEntryDate format="%x"$></a></p>

</div>

</div>



</MTEntries>

If you wanted 2 posts above the advert post the above would be lastn=2.

 

Advertisement or Offer Post:

 

After you create your first post you can include the advert post. I recommend creating a mini post instead of placing a huge advertisement. I probably would do better if I had an autoresponder series in a small advert post rather than my current ebook one.

To input your advertisement post you can create a backdated post and then just include that in the templating system. My post 142 is my advert post. So for me the code looks like this

<MTEntry id="142">

<div class="post">

<h2><$MTEntryTitle$></h2>

<div class="entry">

<$MTEntryBody$>

</div>

</div>

</MTEntry>

 

Remainder of Home Page:

 

After the advertisement it is time to publish the rest of the page content. So now you need to use lastn again, but this time you have to offset it. So you use code that looks something like

<MTEntries lastn="10" offset="1">

<$MTEntryTrackbackData$>



<div class="post">

<a name="<$MTEntryID pad="1"$>"></a>

<h2><$MTEntryTitle$></h2>

<MTDateHeader><div class="date"><$MTEntryDate format="%b"$><br /><$MTEntryDate format="%e"$></div></MTDateHeader>



<div class="entry">

<$MTEntryBody$>



<MTEntryIfExtended>

<p><a href="<$MTEntryPermalink$>#more">Continue reading "<$MTEntryTitle$>"</a></p>

</MTEntryIfExtended>

</div>



<div class="post_meta_left">

<p class="categories">Posted in: <MTEntryCategories glue=" "><a href="<$MTCategoryArchiveLink$>"><$MTCategoryLabel$></a></MTEntryCategories></p>

<p class="post_author">by <a href="http://www.seobook.com/about.shtml">Aaron Wall</a></p>

</div>

<div class="post_meta_right">

<MTEntryIfAllowComments>

<p class="thoughts"><a href="<$MTEntryPermalink$>#start_comments">Your Thoughts?</a> [ <$MTEntryCommentCount$> ]</p>

</MTEntryIfAllowComments>

<p class="perma"><a href="<$MTEntryPermalink$>"><$MTEntryDate format="%x"$></a></p>

</div>

</div>



</MTEntries>

</div>

 

Individual Entry Pages:

 

I simply hard coded the ad text into the template on individual entry pages. After the post and comments section were closed I added this:

<div class="post">

<h2><!--#config timefmt="%B %d, %Y" --> <!--#echo var="DATE_LOCAL" --></h2>



<div class="entry">



<p>Ad entry text</p>

</div>

</div>

 

Server Side Includes:

 

Notice how that date of my advert uses what looks like a comment. That is actually a server side include that is used to parse the date from the local machine as being the current date. Useful to do to make your content look fresh if you are using freshness as a sales point for your software, information product, or other offer.

If you are having your site created dynamically I think you could insert that information using a php date command.

Also note that I stress the date instead of an offer. For most people the date is probably not so important, and they could probably put their post title or whatever in the H2 tag or whatever type of post heading they were using for other posts.

If you are outputting to static html files by default your server will not process server side include directives. You can set your file extensions to .shtml inside the MovableType settings, but doing that would cause you to lose whatever link equity you have built up from pages located at the old locations.

Instead, you can configure your .htaccess file so that your site processes .html or .htm files as though they were .shtml. Your .htaccess file is simply named .htaccess and exists in the root of your site. Please note that some FTP programs do not show .htaccess files, so you may want to ask your host if you have one if you can't find it.

Please note that I do not recommend screwing with your .htaccess file on an important site without supervision, as a poorly configured one can cause a site to not load at all. I have temporarily screwed up a number of my sites playing with them...but you have to learn somehow. Also, make a copy of your htaccess file before screwing with it.

Also be aware that you may already have a .htaccess file that you do not want to write over. Instead download it to your local machine. After you download the file change it from .htaccess to htaccess.txt. After whatever code is already in it you can add

AddType text/html .shtml
AddHandler server-parsed .htm
AddHandler server-parsed .html
AddHandler server-parsed .shtml

Save that file. Then change it from htaccess.txt to .htaccess and upload it to the server in the root of your site.

 

Date or Category Archives:

 

Here I just inserted the post after the opening container and content area

<MTEntry id="142">

<div class="post">

<h2><!--#config timefmt="%B %d, %Y" --> <!--#echo var="DATE_LOCAL" --></h2>

<div class="entry">

<h2><$MTEntryTitle$></h2>

<$MTEntryBody$>

</div>

</div>

</MTEntry>

If you have further questions I probably can't answer them, but I hope that helps a few people.

This Item is No Longer for Sale

Branded searches are some of the highest volume and highest value search terms. Many products or systems go out of date though.

To provide the best customer experience many websites that offered outdated products quickly remove related content. The thing is, you can't build up a billion dollar brand and then expect people to stop searching for it overnight. Many people keep on searching long after your products are no longer for sale. And because it is often hard to find information about discontinued products it is not only easy to rank for it, but people search hard for that type of information.

So if you have some content about old products don't remove it when it dates or is no longer sold. Perhaps depreciate or remove the category listings or prominent internal navigation pointing at it from your site, but still leave the page up with whatever few scraper or affiliate links it has gained over time.

Then remind the people that find those pages that the product is no longer for sale and recommend what is for sale. Do that, or maybe throw AdSense or something on it.

Also blogging about old dated stuff...I think so many people chase the right now stuff that it becomes hard to find original content when you surf from channel to channel to channel. It would be just as easy doing research or writing about old things that interest you, and perhaps looking for content sources that others are not using, like collecting junk or making 3d models of stuff.

Off Site Offsite SEO - Nuclear Waste Style

If your main site does not have a brand to the scale of BMW then maybe it is true that your site has only 1 or maybe a few lives in the search results. For your main company site it may be worth it to take the slow and steady path to the top.

If you aggressively market pages on other sites that prominently feature you then you can do it over and over again, while likely significantly lowering your risk (as compared to directly marketing your own site aggressively).

For example, looking at the Google Viagra SERPs, the SERP is about 50% spam. You got:

  • .edu subdomains

  • other subdomains of other sites
  • Yahoo! news syndication of a press release
  • humor page turned advertisement

Since Google is overtrusting root domain trust and heavily leveraging that trust when evaluating the rankings for other pages on that same site many people are simply moving all spam external to their own sites, in favor of placing it on another well trusted domain. Then some of them are creatively using aggressive link strategies to promote those pages where they are prominently featured.

For many of these types of pages the creation and redirection and link building is entirely automated. But if you take a bit longer and create something like that humor page or create a real resource page it may stick in the SERPs longer and eventually grow into a self reinforcing position.

With as wide spread as some of these off site spam activities are I would expect Google to eventually find a way to break down the domain trust scores into pieces, ie: something like only trust a page on a domain in proportion to how much link popularity from that domain flows at that page.

What held Google SERP spam back was the need for placing spam on a trusted domain. Now that many people are exploring that option the system must once again evolve.

Branded Search Results - Protecting Your Brand in Google SERP

I recently noticed I had 9 of the top 10 Google search results for [seo book]. Many brands could use help keeping their brand search results happy.

It is going to be hard to keep competing for the term [SEO], especially with guys like Matt Cutts getting links from the cooperative link exchange network. I never would have thought Matt to do something like that.

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