Where Are You Placed On The Quality Curve?

Techcrunch is publishing a rumour that Yahoo might be looking to sell off Yahoo Answers.

"Yahoo Answers, which was launched in late 2005, is a staggeringly huge site. Recent Comscore stats say the service attracts nearly 150 million monthly visitors worldwide and generates 1.3 billion monthly page views. That's 67% unique visitor growth in the last year. Yahoo as a whole, though, has nearly 100 billion monthly page views, so it isn't a material percentage of total Yahoo traffic"

Nice traffic, however Yahoo Answers is full of junk content. There are now numerous competitors in the Q&A space.

If you're first mover, as Yahoo was, you can get away with low quality content, but as competition increases, the quality must also increase in order to keep people hooked. Whilst hugely successful in terms of traffic numbers, Yahoo Answers now must to respond to increasing competition. With rumours of a sale, it looks like Yahoo may instead be refocusing their efforts on their core business.

This is an example of the "curve to quality" pattern. First movers can get away with junk content for a while, but eventually competitors will up the quality and gain audience share as a result. This reinforces the need to adapt business models in light of competition, and the need to avoid commodity status.

We can see the same curve to quality pattern in the blog world.

Jackob Neilsen was advising a world leader in his field on what to do about his website. The guy wanted to know if he should start a blog.

Neilsens answer was no, and here's why:

"Blog postings will always be commodity content: there's a limit to the value you can provide with a short comment on somebody else's work. Such postings are good for generating controversy and short-term traffic, and they're definitely easy to write. But they don't build sustainable value. Think of how disappointing it feels when you're searching for something and get directed to short postings in the middle of a debate that occurred years before, and is thus irrelevant."

Also check out the graph "variability of posting quality" in Nielsen's post.

I suspect Nielsen is on the right track. Blog traffic is reportedly at an all time high, but they still only accounts for 0.73% of US traffic. Perhaps as the quality of the average blog increases, so to will the audience share.

Due to the pressure of competition, low quality content eventually becomes commodity.

Do you read mee-too search blogs? Not many people do. Most people gravitate towards the blogs that offer the highest perceived level of quality, as opposed to those that repeat the same news found elsewhere. Mee-too content is no longer an effective strategy in the blog world, or the newspaper world, as syndicated news services are finding out. There is simply too much competition.

There are other reasons why you might want to focus on quality as a strategy.

Google will always try to filter out low quality, commodity content in order to heighten user experience. Google approaches this problem in a number of ways.

In the remote quality rater document, Google lists a range of categories raters can attribute to web content. One category is "Not Relevant". This category applies to "news items that appear outdated" and "lower quality pages about the topic". Obviously, "lower quality" is a relative term and the comparison would be made between competing SERP results. Pages categorised as "Not Relevant" will receive lower SERP placement.

Also consider the notion of poison words. Posion words are words the search engines equate with content of low quality. If, just for example, forum content is found to frequently be of low quality, then it is reasonable to assume Google will look for markers that the site is a forum and mark this content down as a result. Markers might include a link back to a popular forum software script, for example.

This metric would not be taken in isolation as there are various other quality markers Google use. However, if the content is low quality and appears in a low quality format, you stand less chance of ranking for competitive queries.

The same might apply to commercial content, especially such content that appears in non-commercial query results.

Google's business model involves advertisers paying for clicks in the form of Adwords. The main SERPs are essentially a loss leader that facilitate people clicking on text advertisements. The main SERPs are the reason people use Google.

Such a business model would be supported by an algorithm that rewarded quality, informative content in the main SERPs. It could operate by downgrading any content deemed as purely commercial, and this would involve looking for commercially-oriented poison words. Posion words in this context might include "Buy Now", "Business Address", and other variants unique to commercial content. This would "encourage" those with commercial messages to list with Adwords because they would have trouble appearing in the main SERPs. It is unlikely such an algorithmn would apply to commercial queries, however.

Google filters in this way because there is much competition for keyword queries. Google looks to find the best answer. The answer of highest quality, both in terms of relevance and searcher satisfaction. As competition increases, the answers will get better, which is why you must aim to stay high on the quality curve.

How Does Matt Cutts Get Ready for Work? (Picture Reveals All)

A few months back I bought a drawing of Matt Cutts and forgot about it.

How to Update Firefox Extensions (and/or Uninstall & Re-install Them)

Since we have a number of popular Firefox extensions, I frequently get asked how to update Firefox extensions. Rather that writing 3 emails a week I figure it was quicker to jot down a quick blog post. To update or uninstall an extension you first have to click into the add-ons panel.

When you get inside the extensions area (by following the path highlighted above) you will see an Add-ons window with a Find Updates button at the bottom of it. That is an easy way to update many extensions at once.

The other way to update or uninstall is to scroll on an extension and click on it.

  • If you left click, Disable and Uninstall buttons will appear.
  • If you right click on an extension you will see a menu pop up with the option to Uninstall the extension. This menu also gives an option for you to Find Update.

Any time you do an update or uninstall you have to restart Firefox for it to take effect. If you uninstall an extension that you want to reinstall, go to the source where you downloaded it from to be able to reinstall it again. Instructions for installing an extension are well laid out on the SEO for Firefox page.

Should Google Recommend Downloading Illegal Copyright Works via Torrents? What About Cracks, Serials, Keygens, etc.?

I was just finishing up our guide to how to optimize for search suggestion, and noticed something worth discussing.

I am not sure if safe harbor covers companies that index content, cache/host content, and suggest searches for downloading pirated works...but if it does, I think the law needs changed. It seems Google could have thought about the torrent related keyword suggestions before launching search suggest as a default.

Part of the reason why I had to change my business model was the need for a more interactive higher value service, but another big part of it was also that I saw this sort of activity coming. It is too hard to create valuable information and sell it in a digital format unless it is broken up into pieces, is time sensitive, and/or has interactive elements added to it.

If you think Google respects copyright you are wrong. All content wants to be free, and, preferably hosted by Google, wrapped in AdSense.

The Art Of The Start - Stay On Message

So, you've decided on a new project. What next?

This post follows on from my posts Are You An Innovator, Immitator, or Idiot?, and Market Research Using Google Adwords. If you're starting out on a new project, have a read of those posts before we move on.

Planning

"He who fails to plan, plans to fail" - Proverb

"A good plan today is better than a perfect plan tomorrow" - Proverb

Contrary to what many business books will tell you, unless you're looking to raise capital, you don't need an extensive business plan before you start. However, having no plan at all is often a recipe for disaster. When writing your plan, aim for a concise, one page explanation that clearly states where you're going and how you'll get there.

When I write my plans, the plan also includes the message - more on the message soon - and then, at the very bottom of the page, I leave myself a reminder: "Change Everything!". I write "Change Everything" because I know my plan will change and adapt as I go along. The best business plans are fluid, because the tides of the market will forever change beneath you. Rigid planning can easily put you off-course when the winds inevitably change.

Developing The Message

The message is a simple outline of who you are and what you do. It is also referred to as the elevator pitch. It is used to communicate, quickly and concisely, what you're about, and to help you make a myriad of decisions on design, to SEO, to marketing.

It can be difficult to reduce your message to a clear simple paragraph, so here are a few tips on how to do it. One useful technique is to think of it in terms of questions and answers.

Ask, and answer, the following questions:

  • What value do you add for your customers?
  • What problem do I solve?
  • What outcome will resolves this problem?
  • What do I do differently from my competitors?
  • What adjectives and nouns best illustrate the above points?

Then blend the answers into a tight, focused two paragraph explanation of what you do and the benefit your product or service provides someone else.

For example:

"We are Acme.com. We provide online human resources programs for small companies that lack a dedicated human resources division . Our products and services help companies meet their human resources objectives at low cost, and the service is available to our customers 24 hours a day, seven days a week via our easy-to-use web site. Some of our clients have reduced staff-turnover by up to 50% after using our services".

Needs, work, but that's a start.

Next, test your message out on friends and colleagues. Are they crystal clear about what you do and benefits your provide? Your message flows through everything you do, from domain name selection, to site design, to marketing.

Domain Name

Domain names are easy to register. The hard part is finding the right name.

As I'm sure you're aware, the domain name market is fiercely competitive, so finding the ideal name can be difficult, not to mention expensive if you need to go to the resale market.

When selecting a name, which will likely also be the name of your product or service, consider the search value of names. Google places a lot of emphasis on keywords within the domain name, and the link text pointing to a site. This may change in the future, but it has held true for the past few years.

Try combining your main search keyword term bolted to another descriptive term. "SeoBook", "CarWarehouse, "RealEstateGold" etc. The plus side is that you'll get keywords in the links pointing to your site. Directories, link partners, and most forms of text advertising, tend to place your domain/company name in the link text by default. If your domain/company name doesn't include keyword, you may find it more difficult to get keyword terms in the links.

The downside of this approach is that the brand tends towards the generic, and can therefore be less memorable. Another approach is to ignore the search aspect, and make up a completely unique name. This is the traditional approach to branding. One advantage of such an approach is that you'll "own" any keyword searches for this term.

Web Design

Your web design needs to be consistent with your message.

While anyone can knock up a web design, I'd advise you not to take this approach unless you're an accomplished designer. Hire a professional instead. First impressions count, and when an exit is only a click away, you must make a good one, else all your other marketing efforts could be wasted.

I use the message as a key part of the the design brief. Web designers appreciate this detail, and will be able to design a look and feel that incorporates your message into the design. For example, if your brand is a luxury brand, then the website should look glossy in order to stay consistent with your message. The same glossy design will not work for a more accessible, utilitarian brand like, say, Google. The message would be mixed, which could lead to visitor confusion. The story you're telling wouldn't ring true.

Your message helps govern design questions.

I'll post more indepth about site construction and architecture, but for the meantime, keep it simple, functional, fast-loading, and ensure your design supports and reinforces your message. As I mentioned in my post on Brand Building Tips On A Budget, everything you do on your site must tell a consistent story. Everything you do is your brand - your message. Great design is of little use if the copy writing is sub-standard, and vice-versa. Get all those little, but important, details right. Broken links, 404s, slow load times, confusing navigation, unexpected surprises - they all part of your brand experience.

Promotion Ideas

As you're reading this site, you already know the value of internet marketing, specifically search marketing. So, I won't go over that aspect. I'm sure you've read the book ;)

But what other cheap promotional options are open to you?

Here are a few ideas that work well, and corresponding links telling you the hows and the whys:

Iteration

The most important aspect of site marketing is to measure performance. You want to run with the winners and cut the losers.

Repeat.

Are you getting sales from the search terms you rank for? If not, why not? Is your message inconsistent with the search terms you are targeting? Refine your message, or target different keyword terms. This is why it is important to test drive your SEO keyword terms using Adwords before you engage in SEO. You can test to see if your keyword terms and your message sync-up to create the desired result.

You need good analytics to track the value of each channel you use. The important point is to be able to identify where the traffic is coming from and, most importantly, what this traffic does when it gets to your site. There is no point ranking for the high traffic terms if none of that traffic converts to desired action.

You've probably heard the term content is king?

It isn't.

Conversion is king.

Content might help you get a visitor to convert to desired action, or it might lead them astray. Once again, ask yourself if your content is on-message. Is your content consistent with your business goals? Is your content helping you achieve your business goals?

Are You An Innovator, Immitator, or Idiot?

"Buffett once told me there are three 'I's in every cycle. The 'innovator,' that's the first 'I.' After the innovator comes the 'imitator.' And after the imitator in the cycle comes the idiot."

-Theodore Forstmann, quoting Warren Buffett

Great quote, huh.

It applies everywhere, including online. Who wants to start a blog network in 2008? How about becoming a ring- tone affiliate? Or start a web 2.0 news blog?

The problem with those ideas is that they are well past the first and second "I" stage, and probably sit deep in the "idiot" zone. These markets are heavily saturated, so it would take serious investment of time and resources in order for a newcomer to compete with the established operators. It is questionable whether such an investment would be worthwhile, unless someone can put a new spin on the existing model in order to put it back in the innovator zone.

In my working life, I've spent plenty of time in all three zones.

Real World Examples

When SEOBook.com started, it was a little late to the table.

The "Book-On-SEO" market was not new. Not innovative. However, the market wasn't heavily saturated, as books on SEO were beginning to fall out of favor, mainly because by the time they were published, they were already out of date. This probably placed "books on seo" in the imitator zone. However, SEOBook was combined with a blog and regular updates - a new page a day -which was Aaron's way of re-spinning the idea back into the innovator zone.

Could someone release an SEO book today? Sure they could, but without a new angle, they're facing a lot of entrenched competition. A me-too product at this point won't get much traction, because it isn't remarkable, and the market is mature. In any case, training on SEO has morphed into a service.

The often-copied Weblogs Inc, which was one of the first blog networks, sold to AOL for $25M.

It came out at a time when only uber-geeks knew about blogs. There was no money in it. There were no directly-applicable proven revenue models. But this is exactly what new emerging markets look like. It is only easy to see them in hindsight. Fast forward to 2008, and the dead pool features numerous well-funded blog networks that simply arrived too late. The ship had sailed. In 2008, the blog network is in the idiot zone.

An example of a fast rising market is the environmental market.

In August 2007, TreeHugger, which was a blog about environmental news, sold to Discovery for $10 million. There are now a raft of imitators, but it is questionable if many will make any real money. The real money in the environmental space will likely come through innovation and change. Got any innovative ideas for that space?

There is a ton of - excuse the pun - blue sky in that market.

How To Stay Out Of The Idiot Zone

I'm going to start by qualifying this notion a little.

People can, and do, make money in the idiot zone. They come late to the table, yet still manage to prosper. But anyone who has done this will tell you that the work level, time and money investment, and smarts required are significant.

Contrast this with getting in at the innovator level or imitator level in new, rising markets. It is relatively easy, and cheap, to make a big spash in new markets due to lack of entrenched competition.

Is It Better To Be An Innovator Or Imitator?

Microsoft was a fast-follower. As was Google.

Whilst the innovator gets the fame, they can often fail to sustain the pace. The fast-follower is often the guy that makes the most money. It can be a bit simplistic to frame success in this way, but this frame of reference can help to clarify potentially confusing business problems. I think we all agree that being in the idiot zone is a problem, and best avoided.

If you suspect your business might be in this zone, think about how you can re-spin it to put it back in the innovator or imitator zone. Can you get a better business model? Google built a better business model by extending and refining the auction advertising model. Is there a way to out-manage your competitors? Are they heading off in the wrong direction? Are they neglecting the very audience that made them successful?

So How Do You Identify Rising Markets?

If you're starting out, how do you ensure you don't dive straight into the idiot zone?

You need to try and establish at which point that market is at: innovator, imitator or idiot. Measurement is more an art than science, but with some market research you should be able to get a good feel for it.

1. Trend Tools

Check out my post "Market Research Using Google Adwords". You'll need to focus mostly on identifying rising trends. If you find a graph shaped like this, chances are you've found one.

2. Learn To Recognize A Consolidated Market - And Avoid It

A consolidated market occurs when the business cycle peaks in a crowded field. A few mega players swallow up the minions.

An example of this is the PC market, which started off with a huge number of brands, and has now been largely consolidated by Dell & Gateway. The rest of the market is commodity no-name brands. Would you try and launch a PC brand in this market? You'd need to have something truly remarkable, and it would take a lot of effort.

3. Don't Listen To Bloggers

Ever heard popular bloggers sharing a little "secret" with tens of thousands of anonymous readers? "I made my money easily - just get into X".

By the time anyone is sharing that sort of information, the market has peaked. The horse has bolted, run across the field, got on a plane, and sent back the picture postcard.

Why would someone create more competition for themselves? They wouldn't.

In most cases, they recognize there is a lot of competition in their market niche, and the only way to maintain their revenue it is to get scale - you guessed it - by signing up an army of sub-affiliates.

The same goes for the "make money quick" brigade.

4. Market Research

Entire books have been devoted to market research, but one cheap and cheerful method is outlined in my post "Market Research Using Google Adwords".

SEOs have an advantage. They understand the importance of monitoring keywords. Watch for emerging popular keyword terms that don't yet have a lot of Adwords competition.

Part Two: "How To Start On A Budget" coming up soon....

Related Reading:

The Future Of Search

Interesting news item about the future of search.

Analyst Sue Feldman presented her views to the Enterprise Search Summit West.

Key points:

  • A convergence of tools in search.
  • Move away from today's transaction based platform towards a knowledge platform.
  • Improved capibilities in terms of concepts, relationships, and modes of communication, including speech
  • One problem that needs solving is selection: which information do you trust?
  • Getting the right information to the right people at the right time.
  • Move from transactional computing to user-centric interaction models. See my early post about relationships.
  • More automation of knowledge work across multiple devices.
  • Search will eventually be embedded in the platforms and applications, as opposed to a separate function.
  • Search will be at the center of interactive computing as search is language based - the human mode of communication.
  • Full post here.

The Google Search Advertising Cartel

Whenever I read a story about Google losing it's competitive edge or spreading itself too thin I think that they author just does not get the network effects baked into web distribution when a company is the leader in search and advertising, and how solidly Google competes where it allegedly failed.

Sideline projects, like their book scanning project, turn into a treasure for librarians and researchers who guide others to trust Google. Syndicated products and services like their book API nearly create themselves as an off-shoot of creating indexable searchable content.

They monetize search much more efficiently than the competition. And that is only going to increase as time passes, especially since their leading competitor would rather outsource to Google than fix their monetization problems. Google can take any related market it touches and buy marketshare or introduce a new product to push free and openness. Everything should be open, except Google itself.

To sum up Google's lasting competitive advantage (including brand, marketshare, price control, distribution, undermining copyright, strategic partnerships, etc.) I turn to telecom lobbyist Scott Cleland's Googleopoly:

Google arguably enjoys more multi-dimensional dominating efficiencies and network effects of network effects of any company ever - obviously greater than Standard Oil, IBM, AT&T, or Microsoft ever were ever able to achieve in their day.
....
The five main anti-competitive strategies in Google's predatory playbook to foreclose competition are

  1. Cartelize most search competitors into financially-dependent 'partnerships;'
  2. Pay website traffic leaders predatory supra competitive fees to lock up traffic share;
  3. Buy/co-opt any potential first-mover product/service that could obsolete category's boundaries;
  4. Commoditize search complements to neutralize potential competiton; and
  5. Leverage information asymmetry to create entry barriers for competitive platforms.

If you have a spare hour to read, you may want to check out Mr. Cleland's Googleopoly 2 [PDF]. I don't agree with everything in it, but it sums up Google's competitive advantages and business strategies nicely. Anyone can learn a lot about marketing just by watching and analyzing what Google does.

Market Research Using Google Adwords

Earn $100,000 per day!

Only two minutes work a year!

I'm a complete idiot, and if I can do it, anyone can!

If you've ever researched making money online, no doubt you've heard the above pitch. We all know the pitch is nonsense, of course. If these guys really were hitting the numbers they claim, then you've got to wonder why they are selling their "secrets" for $97?

Perhaps it is true.

Perhaps they really are idiots :)

However, the reality is that making money online is the same as making money offline. You need to find a market opportunity and fill it.

And that takes work.

I'd like to share a few ideas on research potential markets, and how you can use search engines to help you.

Definition Of Market Research

Market research is the study of groups of people in order to determine if there is a market for your product or service.

One of the biggest mistakes entrepreneurs often make is to attempt to solve a non-problem. The TechCrunch dead-pool is littered with examples of solutions to non-problems. An idea might sound good. Your family and friends might agree it is good. But is it really? How can you really know?

By spending a little time finding out if your idea solves a real problem, as opposed to an imaginary one, you can save yourself a lot of time, effort, pain and money later on.

But how do you undertake market research on a limted budget?

Use Search As A Market Research Tool

Search marketers have an ace up their sleeves that most people just don't see. One of the valuable most valuable market research tools available costs very little: Google Adwords.

Google Adwords provides you with a wealth of data. You can measure actual visitor interest - real search numbers, not just estimates - and you can quickly and easily test your ideas in the live marketplace. You can test your product or service offer, even before you're ready to provide it!.

Once you've gathered this valuable data, and found that your idea works, you can then design your time-consuming SEO strategy.

Sounds easy, right?

Well, it is. But there is a little work involved.

What we need to do is take a few important measurements.

1. Keyword Research

You can use the Adwords KeyWord Tool, or other keyword research tools. Here's a free keyword research tool from SEOBook. Include every keyword term in your Adwords campaign that you expect to rank for in your organic campaign.

2. Construct a small site consisting of landing pages.

You can test the effectiveness of each landing page using a/b testing, but this would probably over-complicate matters at this stage. What you want to know are three key pieces of information: actual search volume, response to offer, and competition levels.

  • Search volume is the number of people who search on a certain term. The actual search volume, as opposed to estimates.
  • Response to offer is the number of people who take a desired action, not those who click back.
  • Competition level is the level of advertisers competition.

If the search volume is sufficient to achieve your goals, then you're part way there. If not, you might to to rework your idea, but at least you haven't undertaken a time consuming SEO campaign only to find this out there is no real traffic.

Once a visitor lands on your page, you want to measure their level of interest in your offer. How many buyers are you likely to get vs tire kickers? Prompt the visitor to take an action that would indicate that they would buy your service or product. For example, you could send them to an affiliate program offering a similar service or product, and measure your success rates, or collect the visitors email address as an expression of interest. Those who click back are telling you your offer is quite right.

3. Evaluate Competition Levels

You can gain an understanding of the competition levels by looking at the bid price. Obviously, the higher the bid prices, the higher the level of competition. If you're failing to get on the front page with reasonable relevancy and bids, you're in a fairly competitive area, and the SERPs will be likewise.

Let's say you've got all three ducks lined up. Great. You now have some fantastic market research data that you can build into your site and into your SEO campaign. Most offline market researchers would kill to be able to get this lucrative data so easily and cheaply.

Other Useful Market Research Tools

Google Trends

Google Trends shows trends in searches over time. You want to find terms that are becoming increasingly popular. You can then optimize for these terms, and enjoy the rising traffic levels.

Google Traffic Estimator

Google Traffic Estimator helps you see how often your ads would appear for keywords, and gives you approximate prices. It works for various match types, including broad match, phrase match and exact match. Here's some information on why understanding match types is important.

Microsoft Ad Intelligence

Various metrics tools, including a cool Excel Plug in. To see a demonstration of how to use this, check out Aaron's video: Top Paying AdSense Keyword Lists Video. Ad Intelligence gives you actual search data, not rough estimates.

Google Insights For Search

Google Insights will show you where search activity is taking place at different periods of time. This is especially useful for honing local and regional offers. It is also useful for time-based research, such as Christmas and Thanksgiving and other vacation periods.

TwitScoop

Twitscoop monitors the hottest topics on Twitter. It also monitors hot trends across the network. Try contrasting this information with Digg.

DiggLabs DigSpy

I use Digg BigSpy as my screensaver. It's mesmerising to watch the river of news drift past, and helps keep you current on trends and news.

Compete

Compete helps you estimate the traffic of your competition. You can compare your competition against each other to see who is getting the real traffic.

Further Reading:

Do You Need To Use URL Rewriting?

Google have just updated their guidelines in regards to rewriting URLs.

Previously, the guideline stated:

"Don't use "&id=" as a parameter in your URLs, as we don't include these pages in our index"

Google have now removed this guideline, saying they can now index URLs that contain that parameter. Google have also posted a blog entry explaining the difference between dynamic URL's and static URL's, and encourage you to let Google handle the problem.

Should You Avoid Rewriting Dynamic URLs?

In most cases, yes. The translation can be messy, and if not handled correctly can lead to indexing problems.

However, for SEO purposes you might want to consider the following points.

Sometimes Static URLs Do Make For Better SEO

  • The URLs look nicer and will likely get clicked on more often
  • The URLs will provide better anchor text if people use the URLs as the link anchor text
  • If you later change CMS programs having core clean URLs associated with content make it easier to mesh that content with the new CMS
    the benefit Google espouses for dynamic URLs (Googlebot being able to stab more random search attempts into a search box) is only beneficial if your site structure is poor and/or you have way more pagerank than content (like a wikipedia or techcrunch)

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