The Art Of The SEO Proposal

Following on from last weeks post, How To Be An SEO Service Provider, we'll now take a look at the art of the SEO proposal.

Pitching and proposal writing is a time consuming business, so ideally you want to put your efforts where they will get the most reward. Here are a few tips on how to land the best clients, and how to avoid wasting your time.

It's Not About You, It's About Them

The first rule when pitching or writing a proposal is to put yourself in your clients shoes.

What would be your concerns? What would be holding you back from handing over thousands of dollars for SEO services? You'll need to anticipate those concerns, and be able to counter them in order to win the job.

In my experience, here are the most common concerns you'll come up against:

  • Will it work?
  • Is my money better spent elsewhere?
  • How does this help me achieve my goals?
  • Am I being ripped off?
  • Will this make me look stupid?

To overcome these objections, it is a good idea to have case studies and references prepared. Use before and after scenarios which demonstrate how your skills solved a problem and added value. Here's a great one by Jill Whalen.

The killer hook is at the end:

"High rankings are great, but what do they mean to a business? We talked to Doctor Bowler from Georgetown Surgical recently, and asked him, was he getting new business from the Internet? He was getting two to four new patients a week with his old website, and he's currently getting 50 to 70 new patients a week. That's a dramatic difference: he was nearly going bankrupt and was close to shutting up shop, and now he has to hire a new surgeon".

Now, who wouldn't buy that!

Demonstrate the value of your services over and above what your service costs to provide. For example, try to show revenue increases, as Jill did. You could also show traffic increases, and value these clicks against the PPC prices for these same keyword terms.

A variety of tools, including Google Traffic Estimator, can help you estimate the value of search traffic.

References are also valuable, because clients often seek out independent verification of what you're saying. Treat every client you have as a potential future salesperson.

If you're new to the game, and don't yet have any case studies or references, then consider doing a few freebie jobs. Theses jobs are essentially a marketing spend i.e. you "spend" time, but in return you'll be able to create case studies and get the references you need.

Don't give away your services to just anyone. The bigger the names, the better. You'll be associated with success. High profile charity organizations might be a good place to start.

Neil Patel got his start by giving free SEO tips to top tech bloggers. Bloggers have a big reach and lots of link equity that can be leveraged, so helping them can work just like helping a charity.

Probably the most valuable thing you can do, in terms of landing a sale, is to make a real effort to understand the clients business. Find out who their competition is, research their market sector, and ask questions. Most business people will appreciate you going the extra mile to truly understand them, and the issues they face.

It's Not About Them, It's About You

The flip-side of the argument is "is this pitch worth your time"?

The unfortunate reality is that some clients are not clients at all. They might be competitors trying to find out your pricing structures and strategic approach. They might be tire-kickers trying to scope the market. They could be bottom feeders who want the earth, yet are only willing to pay a few hundred dollars.

You need to quickly identify these people, for the sake of both your business, and your sanity. Make sure you're only giving away detailed strategy and pricing information if you're close to the sale. To exclude bottom feeders, mention a minimum starting price early on.

In my post "How To Be An SEO Service Provider", I question if it's a good idea to use the SEO client model at all:

Here is why I think some of you might be selling yourself short if you sell your hard won skills to clients.

If you can return real value to clients i.e. not just ranking and traffic, but real tangible, value - then why aren't you keeping all that value for yourself? Why not compete with them instead? How about partnering with people so you get to keep an on-going share of their business? If you can position sites in lucrative keyword areas, that is a very valuable skill. Can clients even afford to pay what you're really worth? If you're really good at SEO, do you really need clients? "

Unlike PPC, SEO is a strategy that requires significant client buy-in in order to work well. The reality is that the bigger the client, the less likely you are going to get your way until you've proven your worth. It's a catch 22 situation.

Test the clients expectations early and be upfront about what it's going to take. For example, who has control over the website? i.e. are you talking to the right person? How much are you going to be able to alter the website? Why do they deserve to be number one? What are they prepared to do to get there?

It's About You And The Client

The happy medium is to land a client you can work with for mutual benefit.

When I was doing SEO for clients, I wrote up an ideal client profile. If the prospective client fell outside this profile, I wouldn't take the proposal any further.

For me, the ideal SEO client:

  • Has reasonable expectations
  • Runs a profitable business
  • Does not compete in saturated markets
  • Is already ranking, but not near as well as they should
  • Has some knowledge about SEO already
  • Is a known brand

There are exceptions, of course, but clients who fit this profile were a lot easier to deal with, and a lot more profitable than the alternative.

One area I found that really makes a difference is how much the client knows about SEO. If a client has the wrong idea about SEO, then you're going to be spending a lot of your time educating both them and their design teams. This can be a long, costly unproductive process.

One way to get around this is to start with PPC.

PPC is low impact. You can use PPC to demonstrate to the client that the traffic is there, and that s/he is missing out on it. If the PPC spend is high, you can then demonstrate how you can create cost efficiencies by getting that traffic at a lower cost, using SEO. It's a good way to educate clients by showing, rather than telling.

Align Metrics With Business Goals

A lot of SEOs don't do this, and I suspect it's the prime reason the industry has earned a bad reputation.

For example, a lot of SEO is sold on the basis that the client will get an increase in rankings.

So what?

An increase in ranking is meaningless unless it translates to a desired action. Some clients will be fooled by such metrics for a while, but they are unlikely to remain so.

Eventually, they will look at their marketing spend, then look at their traffic numbers. If those referrals from search engines aren't heading up, then you're unlikely to get on-going work. If you're not getting on-going work, then you'll spend a lot of your time on the expensive sales process as you churn and burn your way through clients. Not that this isn't a valid business model, but it can be a difficult way to go about things.

Likewise, traffic can be a poor metric.

It works for a while, but unless the client is solely preoccupied with traffic numbers i.e. sites that sell advertising based on page view numbers tend to focus a lot on pure traffic volume, then you're unlikely to get long term business. The traffic needs to turn into a relationship, a sale, or an inquiry. Marketing spend, in all businesses, needs to be justified in terms of the bottom line. Everything, eventually, comes back to revenue.

If you can help the client increase revenue, then you'll make yourself indispensable. Show how SEO fits into their business objectives, which is why making an effort to understand their business is so important. At that point, you can start to reorient their web strategy around SEO.

Not only does this give you more sway, but it increases the chances of future work. For example, you could turn a brochure-web strategy into a publication strategy, which then opens up more content writing opportunities. The client is not going to be able to change a thing until they talk to you first.

If you're in it for the long term, then that's where you want to be.

Further Reading

Google's Relevancy Algorithms Change by Keyword: Longtail vs Core Category Words

Changes in Search

In recent years personalization, localization, universal search, search suggestion, and specialized algorithms like query deserves freshness have altered the landscape of search. But even outside of these add-ons, Google's core relevancy algorithms are (at least to some degree) query dependent.

Competitive Keywords

When there are many matching search results for a given search query, Google places a lot of weight on core domain age & authority and on external signals of quality like link quality, link diversity, link anchor text and perhaps other signals of quality like usage data and a LocalRank boost. For competitive queries where there are many matches on page optimization is not given as much weight.

Long Tail Low Competition Keywords

For search relevancy algorithms where there are fewer matches and fewer external signals of quality available, Google must put more weight on the content of individual pages. Where there is no community to rely upon Google must trust publishers. And while each longtail ranking might have little value the nickels and quarters add up. Their limited search volume and value leads many competitors to skip over them as they do not appear in most keyword research tools.

In a recent blog post the Google AdWords team asked "Did you know that 20% of the queries Google receives each day are ones we haven’t seen in at least 90 days, if at all?"

The same post highlighted that "broad match currently accounts for over 1/3 of all clicks and conversions for advertisers, worldwide" and that Google "recently improved the search query report to provide more granular detail on which queries are triggering ads for your broad match keywords."

A Comparison

This graphic makes no attempt to be 100% correct for any given query, but was made to show an illustrative difference between competitive keywords and non-competitive keywords.

If you are starting a new site and have built little to no offsite signals of quality you can expect to rank for longtail phrases first. As your site builds authority you can compete for some of the head keywords.

Word of Mouth Marketing vs Search: When Top Google Rankings Are Worthless

As an SEO professional it is easy to over-estimate the value of top search engine rankings. After all, we sell traffic and rankings. In some cases (thin affiliate sites, for instance) good SEO is the difference between a website worth $34 dollars and $34 million dollars, but for many service based businesses top rankings have little to no value.

Top Rankings for the Wrong Keywords Can Harm Businesses

One of my clients who sold expensive physical products with high shipping costs saw that there was a lot of search volume for their keywords using words like discount and cheap as modifiers. We ranked that site for those keywords, but we regretted doing so.

That client's business almost got destroyed through the combination of...

  • having more leads than they could possible handle (causing customer service quality to drop and them to miss some good leads)
  • Chargebacks from sleazy customers that would steal the product and then claim they never got it. (As it turns out, some leads are worth less than nothing).

When you service clients shopping on price you often end up with a negative profit margin. Unfortunately, unlike during the late 90's, you can't make up for losses through high growth by selling your company's stock to suckers. :)

Rankings Do Not Sell Intangible Items or High End Services

It is a bit of a paradox, but is something that should be discussed and explained more often than it is. About 3 years ago this site stopped ranking in Google for "seo book" because Google filtered out many sites that were aggressive with anchor text. Given that this site is linked to by SEO savvy people, the odds of it getting lots of focused anchor text aligned with the brand keywords are quite high.

In spite of this site selling a how SEO ebook, sales during the month when the site was not even ranking for its own brand name were (at that time) 85% of the all time peak in sales. Imagine seeing a site selling SEO information not even ranking for its own name, and then buying SEO information from that site...that is exactly what hundreds of people did, thanks to word of mouth marketing.

If Google banned this site we would still get lots of sales because so many people talk about us and recommend us.

Brands Sell High End Services

Branded keywords convert to sales at a much higher rate than non-branded keywords.

Many of the most valuable and frequently searched keywords are branded searches. When someone searches for a brand they show they are (typically) trusting of that brand, and highly interested in related offers.

This site has over 1,000,000 inbound links and ranks for keywords like SEO. And yet if you look at our top referring keywords, most of them are brand related.

Yes Google sends us that traffic, but that demand was created through branding and word of mouth marketing. Even if Google did not exist, most of those searchers would still find their way to this website. And those are the type of people who have a high conversion rate and are loyal customers.

Word of Mouth Sells

On a few occasions this site has been recommended on top marketing blogs like Copyblogger and Seth Godin's blog. On such occasions this site usually earns far more from that mention than it does from THOUSANDS of searchers visiting the site.

Who do You Trust?

I spoke with guys like Seth Godin, Brian Clark, and Jakob Nielsen at a multi-billion dollar hedge fund's conference about a month ago. The reason they wanted to pay me to speak (and put us up in the Ritz-Carlton hotel) is because some of the companies they invested in asked them to have me come speak. During lunch at the conference I sat next to the external legal team from the hedge fund. I said to the lawyer next to me "I bet all of your business comes from word of mouth" he replied "yes. In fact our marketing budget is $0."

Compare the value of a recommendation of a company you are invested in or partnered with to what Google recommends. Google has no problem recommending search engine submission scams and in some cases even malware. They recommend...

  • whatever is popular
  • whatever is controversial
  • whatever pays them the most per click

Google can spend a lot cleaning up their marketplace, but there will always be offers that are below radar, just within the law, just outside of the law, and ones that are only legal because the law has not yet caught up with the market.

People often want to buy scams (lose 60 pounds in a month, guaranteed!!!), and Google gives them what they want.

High End SEOs Do Not Attract Ideal Clients From Ranking

Be careful who you work for! I spoke with numerous friends who run service based SEO businesses, and they all agreed that less than 1% of the people who contact them are actually worth working for.

When a client asks for an RFP they typically are not worth working with, because they are not yet sold on you and your services and are uncertain what they want. The type of person who finds your marketing company via a search engine ranking is still a shopper, not a committed buyer. They will likely buy cheap, get scammed, and then go from there.

How to Get High Value SEO Leads Actually Worth Servicing

If 99% of leads are crap, how do you access the 1% that have value? Easy...

  • Speak at conferences - I can't tell you how many clients have said they saw me speak at a conference...but almost all of the big spenders did. The people who attend these are spending thousands of dollars on learning already...it is a much bigger jump to go from $0 to $2,000 than it is to go from $2,000 to $20,000.
  • Work for companies worth promoting & provide great service - this is a no-brainer, but as Charlie Munger says "The best source of new legal work is the work on your desk." Many of our clients have either recommended other companies hire us, or had staff move on to roles at new companies and want to hire us again.

Some SEOs speak at 20 or 30 conferences a year...existing primarily in the role of traveling salesman. They generate leads, while underwaged and underskilled people "service" the clients. Rarely do the people who know what they are doing work on the accounts, but the steady speaking engagements bring in new clients.

Search Isn't All Bad

Search rankings help build awareness, invite low risk interactions (comments, reviews, etc.) that help show social proof of value, and can be a low cost lead source. But you still have to develop a relationship and build trust to sell.

It is not that search is a poor lead channel...it is just that we trust humans more than machines, and that will probably remain true long after you and I die.

How To Be An SEO Service Provider

When we asked for questions from our readers on topics they'd like to see covered, we received a few requests on how to set up an SEO agency and position the service.

Here's my take on it:

Don't do it!

OK, I'm being facetious :) But before you run out and sell your SEO skills, let's take a look at the issues, ways to get around them, and how to position your service so you get the greatest reward for your efforts.

I'll also explain why selling your SEO services might be selling yourself short.

SEO As A Career

The news is good. According to SEMPO, pay scales for SEOs are looking healthy:

"Of those respondents with up to one year's experience, 60% reported annual salaries in the $30,000 to $50,000 range. Compensation tracks strongly with experience. At the next level, two to three years experience, almost 34% reported salaries in the $50,000 to $80,000 range. At the more seasoned end of the spectrum, of those professionals with nine or more years experience, just under 40% are earning between $90,000 and $140,000 annually."

However, let's take a closer look at those numbers:

" More than 33% of the survey respondents said they managed both pay-per-click (PPC) campaigns and organic search marketing efforts. Another 35% said they worked primarily in PPC; some 20% worked primarily in organic search"

Most activity in the search marketing space is not SEO. It is PPC.

The reason for this is because SEO is a long term strategy, yet a lot of marketing spend is dictated by short budget cycles. In order to land work, you must be able to demonstrate value reasonably quickly. PPC provides a way to do this. Once businesses are sold on search as a channel, then they'll consider planning for the longer term search strategies, such as SEO.

The exception is when the client is already sold on the value of SEO. This type of client, who doesn't have an existing provider, or hasn't already moved the function in house, might be hard to find.

There is no harm learning both. PPC can teach you a lot a lot about SEO - mainly in terms of keyword research - and it increases your options.

Is Running A Business Really What You Want To Do?

There is a big difference between knowing how to do SEO and selling a service to clients.

For starters, there is the level of competition. Try searching for seo providers. As you can see, the world isn't short of SEO providers! And a lot of them are competing on price.

In an industry with such a low barrier to entry, how will you stand out from the rest? You'll need to give prospective clients a good reason why your service is better than the others on offer. How do you intend to match or better the credentials of established operators? How can you differentiate your service?

Secondly, how do you propose to sell your services?

The sales cycle is a significant cost, both in terms of time and resources. You can put a lot of effort into writing proposals, attending conferences, pitching presentations, and networking. None of this is guaranteed to pay off. And if you do land the work, how much time will you have to both do the SEO work and put in the sales effort required to land the next client? Can you scale up and take on qualified people quickly if that happens?

Thirdly, do you have sufficient cash reserves to live on while you're waiting for your first client to pay up? Cash flow can kill a small business, even those businesses which have a a lot of prospective work in the pipeline. The bills wait for no man.

You get my drift. There are many other considerations before deciding to run your own business, but the takeaway point in terms of SEO is this: determine what you like doing best.

If you like doing just SEO work, consider joining an established agency. They will take care of all the other details. If you want to build your own business empire, doing so mostly involves management, sales and administration. And, if you still have some time left over, some SEO.

Pay Models

How will you be remunerated for your efforts?

Most commonly, SEOs bill by the hour, or by the job. They set performance metrics, such as rankings and/or traffic numbers, and the job is completed when those metrics are achieved. The SEO might be able to get ongoing work in the form of reporting, or by extending the scope of the SEO project. The upside is that such a deal is simple. The downside is this needs to be sold over and over again. When you run out of hours to bill, you've hit the ceiling on your earnings potential, unless you raise your rates, or take on new people.

If you are confident of your skills, and can provide real value to a company - and that means boosting their sales and being able to prove it was you who made that happen - then consider partnership deals.

For example, one high profile SEO I know operates exclusively this way. He doesn't sell his services by the hour, he looks for businesses he can partner with, he boosts their earnings by implementing a robust, long term SEO campaign, then takes a share of their profit. This provides a healthy on-going revenue stream, without having to sell the service over and over again.

This type of deal requires a great deal of trust and transparency, but it is worth doing if you are sure you can deliver value, and can find a solid, reliable partner.

Some SEOs work on a Pay On Performance basis. This is a risky strategy, unless you are certain you can deliver the desired results. All the risk lies with you, and, really, you'd need to charge in such a way that accommodates this risk. Unfortunately, the type of clients who ask for pay-on-performance SEO deals are unlikely to be generous payers.

The Future

While search engines deliver value, businesses will pay to be seen on them.

SEO sits awkwardly amongst other marketing channels. The search engines will always try to make PPC attractive, because that's how the search engines make their money.

At the same time, they'll try to negate the value proposition of SEO, because SEO competes with PPC. SEOs are only useful to search engines in that they help spread the word about search engines, and they help sites get crawled. But don't think the search engines are going to do you, or your business model, any favors.

This situation doesn't make the SEOs job impossible, but I'm sure many people would agree that offering SEO as a service is a lot harder than it once was. A few years ago, all you had to do was add a few keywords terms to the copy and titles, point a few links at a site, wait one month, run a ranking report, and voila! You're an SEO provider.

Not any more.

SEO has become a much more holistic strategy. It requires a greater level of buy in from clients, designers, programmers, and all the other people who's toes you might tread on.

But there is plenty of life in the game yet. A lot of SEOs do great business, as can be seen from the huge popularity of the conference circuit. A lot of marketing spend is moving from other channels into search. By selling your services to others, you not only have an occupation, you gain insight into how other businesses work, which is a valuable education in itself.

I'll be going into greater detail on the workings of SEO consultancy in the coming months.

Don't do it :)

Here is why I think some of you might be selling yourself short if you sell your hard won skills to clients.

If you can return real value to clients i.e. not just ranking and traffic, but real tangible, value - then why aren't you keeping all that value for yourself? Why not compete with them instead? How about partnering with people so you get to keep an on-going share of their business? If you can position sites in lucrative keyword areas, that is a very valuable skill. Can clients even afford to pay what you're really worth?

If you're really good at SEO, do you really need clients? ;)

Further Reading:

Is Social Media Marketing A Waste Of Time?

Social media is the next big thing! No, it's the big thing! It is here, now, and it is big! Let's face it, if you're not aboard the cluetrain to social media marketing city, you're sitting on that station alone!

A pity, then, that social media traffic is so often worthless.

Worthless?

Let's look at the market signals. Why is it that you pay dollars per click on Google Adwords for financial keywords, yet the same keywords on social networks are priced at five cents?

This suggests to me one of two things. Either the social networks are seriously underestimating the value of their own traffic, or most of the people on social networks aren't interested in commercial messages. If they were, then the bid values would closely match those of Google Adwords.

I think the latter is the most likely scenario. Social media traffic isn't priced higher, because it isn't translating into revenue for the advertisers. This isn't happening because the intent of the users when engaged with social media is not conducive to selling stuff.

Of course, social media traffic isn't all bad. We'll look at some ways you can benefit from it. But firstly, let's compare and contrast some aspects of social media marketing and search marketing, in order to help clarify the value proposition.

1. Traffic Is Not An Asset, Traffic Is A Cost

Traffic only becomes an asset when it translates into something else. When it becomes a bookmark, a sign-up, a link, or helps establish a genuine relationship. It must also result in an increase in revenue. If it doesn't, then traffic remains an expense.

What is the value of 10,000 Diggers hitting your site to look at, say, a picture of a monkey riding a bicycle? Zero. The trouble is that a lot of marketers are watching the web scorecard - that spike in the visitor stats that shows the number of visits - and using that as a marketing metric. "Hey, I'm popular!".

Sure, with 10,000 teenagers amused by a picture of a monkey riding a bicycle. But how is that helping boost revenue?

There isn't a lot of meaning to such a relationship. It is low value.

"This is a truth of the Internet: When traffic comes to your site without focused intent, it bounces. 75% of all unfocused visitors leave within three seconds.Any site, anywhere, anytime. 75% bounce rate within three seconds. By unfocused, I mean people who visit via Digg or Stumbleupon or even a typical Google search....."I'm just looking," is no fun for most retailers. Yet they continue to pay high rent for high-traffic locations, and invest time and money in window displays. Very few retailers lament all the traffic that walks by the front door without ever walking in. A long time ago, they realized that the shoppers with focused intent are far more valuable. Smart retailers work hard to get focused people to walk in the door and to keep the riff raff walking on down the sidewalk.".

2. Uncontrolled Message

It is difficult to control the message. Released into the wild of social networks, the message can just as easily result in negative effects as positive ones.

Check out this sad experience of being dugg, from Kim at Cre8Pc:

"Since I logged off last night around midnight, 12 hours later, over 23,000 people have been to this blog. The reason is that someone dugg about the post I wrote, where I shared a resource I found useful. That post was "dugg" and the incoming traffic this blog is receiving is to that specific blog post I wrote....Diggers complained about everything from the site design of the site I wrote about, to how stupid I was to write about it at all.....Which part of this Digg activity am I supposed to be happy about, now that something I wrote has officially been slaughtered there?"

Kim wasn't trying to get on Digg as part of a marketing strategy, but it shows how unpredictable the "benefits" of social media exposure can be.

Perhaps this might explain why Digg has been left at the altar a few times? It suggests to me that it might be difficult to extract real commercial value from such environments. Part of the problem is structural. Digg is "free" and "open" and "anonymous", which leads to a tragedy of the commons.

At the risk of blowing our own horn, part of the reason our SEO community is valuable is because people have to pay for it. People have provided a signal of interest lacking on most broad social networks. There are no questions from a member named MakeEasyMoneyOnlineTodayRightNow asking how to get his adsense earnings up to $1 a day. The price of admission helps protect the community from the tragedy of the commons.

3. Branding Is Often An Excuse For Failed Marketing Campaigns

"It's a brand spend!". Marketers say that a lot.

What they often mean is "we can find no no measurable return".

Return on brand spend is very difficult to measure, and even more difficult to isolate in a channel such as online social media marketing. Did visitors remember our brand? Did it affect their future buying decisions? Was the brand association positive or negative?

Who knows?

If you're thinking of engaging a social media marketer, and they use brand building as a metric, ask them to explain how they will demonstrate an increased, favorable level of brand awareness. If they mention traffic numbers, ask them how that squares with my first point "Traffic Is Not An Asset, It Is A Cost".

To my mind, any commercial endeavor must ultimately come back to revenue.

4. Level Of Interaction

What are people doing on social networks?

On the likes of Facebook, they are engaged in social activities. They are catching up with their friends. They are playing games. Marketing messages in this context are about as welcome as an Amway salesperson at a bachelor party.

Consider the context of the message. Search marketing works well because the searcher has already signaled their intent, and that intent may well be commercial. It's like walking into a shop, and asking to buy a watch. The relationship and interaction is direct and obvious. The context of social media is more like a cocktail party. People are there to socialize, not enter into commercial interactions. They may do so, but the relationship is fuzzy and indirect.

To overcome this obstacle, look for social networks, or network groups, where the users demonstrate clear, commercial intent. Alternatively, have a clear idea of how you're going to progress "fuzzy indirect" visitors to desired action.

5. Time

Social media marketing is time consuming.

Building your social networks. Responding to "friends". Is there are measurable return for the time spent? What is the opportunity cost of that time?

For example, compare the time you need to get a commercial message on the front page of Digg, with getting a commercial message on the front page of Google. With Adwords, I can do it in seconds.

With Digg, I'd be unlikely to get a marketing message to the top, unless I'd previously developed relationships with all the right people and/or gamed the system, which, in itself, takes a lot of time. Even then, the marketing message, unless heavily disguised, will likely be despised by a community rabidly opposed to any message with an obvious commercial imperative.

Is this time well spent on either channel? Once again, a cost/benefit analysis, where the benefits are clear and measurable, will provide the answer.

6. Rampant Stupidity & Useless Distractions

I guess no-one ever went broke underestimating human stupidity, but one really has to question the marketing value of these types of approaches:

"The Coca-Cola Company will feature its Sprite brand on a new Facebook Page and will invite users to add an application to their account called "Sprite Sips." People will be able to create, configure and interact with an animated Sprite Sips character. For consumers in the United States, the experience can be enhanced by entering a PIN code found under the cap of every 20 oz. bottle of Sprite to unlock special features and accessories. The Sprite Sips character provides a means for interacting with friends on Facebook"

Facebook, which distinguished itself by being the anti-MySpace, is now determined to out-MySpace MySpace. It's a nifty system: First you get your users to entrust their personal data to you, and then you not only sell that data to advertisers but you get the users to be the vector for the ads. And what do the users get in return? An animated Sprite Sips character to interact with.

Are people going to then talk about Sprite in a way that would increase the sales of Sprite? Really?

I can barely imagine this would work for a teen audience. Such an approach has no chance with an adult audience. Keep in mind that most people who are heavily active on generalist social network sites are likely to fit in the 15-25 year old range, although there is evidence to suggest this age range might be changing. Look at it this way - how many stories about hip-replacements ever make it top the top of Reddit?

There are a lot of messages that just aren't going to work on social media. Wrong time, wrong place.

"Media buyers — the agency people who book campaigns — report that the college social network is a truly terrible target. They're mainly students, with low disposable income, of course; but, beyond that, the users appear to be too busy leaving messages for each other to show much interest in advertising. Facebook's members appear indifferent even to movie advertising aimed at their demographic. Clickthrough rates, the percentage of time users click on an ad, average 0.04% — just 400 clicks in every 1m views — according to one report seen by Valleywag."

7. Difficult To Scale

It is easy to scale up a television campaign. Buy more airtime. It is easy to scale up an Adwords campaign. Increase the number of keyword terms and/or bids. How do you scale up a social media campaign? You can't re-create viral. Viral is hit and miss. All word of mouth is hit and miss. How many people can you cost-effectively follow on Twitter?

Social media tends to pay dividends in the long-term. Social media, generally speaking, is hard to influence, but by understanding your field well and creating relationships in your niche, you can learn to create the types of content that influencers will pick up on. Like the mavens in The Tipping Point, they will spread your message for you.

Forging such meaningful relationships won't happen overnight.

Where Social Media Pays Off

Ok, I admit it. This post has been a bit of a rant :)

It's not all bad news.

Whilst not a replacement for a marketing strategy, social media can be a viable component of a wider marketing strategy. It can be used to generate buzz. It can be used to attract links. One well placed article can achieve both these ends. If that buzz, and those links, can then be translated into a valuable relationship, and perhaps better Google rankings for commercial keywords, then the social media approach may well pay dividends.

In order to do this, social media must be back-ended with content geared towards establishing a valuable relationship, rather than one-off visits.

Marketing exists for one purpose: to sell stuff. If it doesn't do that, then it isn't marketing.

The key to evaluating social media marketing, like with with all media spends, lies in tracking and cost/benefit analysis. If traffic provides you with a measurable return on investment, then the marketing spend is justified. The only traffic worth anything is that which ultimately results in revenue producing interaction.

The problem I find with social media traffic is that so little of it ever does.

Your mileage may vary.

Have Any SEO Questions? Please Ask!

We are always trying to come up with good content ideas to write about, but we would love to get your feedback on what you would like to read. Here is a Google Moderator page where you can submit SEO, marketing, link building, pay per click, domaining, search, webmaster, or blogging questions and/or topics that you would like us to write about. In addition you can vote on which topics you want us to cover. We can't write about everything, but we will try to write about many of the topics that are covered here.

SEM Rush Search Marketing Research - Review of SEMRush.com

What is SEM Rush?

A sweet new competitive research tool by the name SEMRush has hit the market. It can be seen as a deeper extension of the SEO Digger project (adding PPC data and tracking AdWords keywords), and a competitor to services like Compete.com and SpyFu (which recently launched SpyFu Kombat).

Brief Tool Overview

Competitive research tools can help you find a baseline for what to do & where to enter a market. Before spending a dime on SEO (or even buying a domain name for a project), it is always worth putting in the time to get a quick lay of the land & learn from your existing competitors.

  • Seeing which keywords are most valuable can help you figure out which areas to invest the most in.
  • Seeing where existing competitors are strong can help you find strategies worth emulating. While researching their performance, it may help you find new pockets of opportunities & keyword themes which didn't show up in your initial keyword research.
  • Seeing where competitors are weak can help you build a strategy to differentiate your approach.

Enter a competing URL in the above search box & you will quickly see where your competitors are succeeding, where they are failing & get insights on how to beat them. SEMrush offers:

  • granular data across the global Bing & Google databases, along with over 2-dozen regional localized country-specific Google databases (Argentina, Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hungary, Japan, Hong Kong, India, Ireland, Israel, Italy, Mexico, Netherlands, Norway, Poland, Russia, Singapore, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States)
  • search volume & ad bid price estimates by keyword (which, when combined, function as an estimate of keyword value) for over 120,000,000 words
  • keyword data by site or by page across 74,000,000 domain names
  • the ability to look up related keywords
  • the ability to directly compare domains against one another to see relative strength
  • the ability to compare organic search results versus paid search ads to leverage data from one source into the other channel
  • the ability to look up sites which have a similar ranking footprint as an existing competitor to uncover new areas & opportunities
  • historical performance data, which can be helpful in determining if the site has had manual penalties or algorithmic ranking filters applied against it
  • a broad array of new features like tracking video ads, display ads, PLAs, backlinks, etc.

While their tool is a paid service, the above search box still allows you to get a great sampling of their data for free. SEMrush is easily our favorite competitive research tool. We like their tool so much we also license their data to offer our paying subscribers a competitive research tool powered by their database.

In-Depth Review

SEM Rush vs Compete.com

The big value add that SEM Rush has over a tool like Compete.com is that SEM Rush adds cost per click estimates (scraped from Google's Traffic Estimator tool) and estimated traffic volumes (from the Google AdWords keyword tool) near each keyword. Thus, rather than showing the traffic distribution to each site, this tool can list keyword value distribution for the sites (keyword value * estimated traffic).

Normalizing Data

Using these estimates does not provide results that are as accurate as Compete.com's data licensing strategy, but if you own a site and know what it earns, you can set up a ratio to normalize the differences (at least to some extent, within the same vertical, for sites of similar size, using a similar business model).

One of our sites that earns about $5,000 a month shows a Google traffic value of close to $20,000 a month.
5,000/20,000 = 1/4 = 0.25

A similar site in the same vertical shows $10,000
$10,000 * 0.25 = $2,500

Disclaimers With Normalizing Data

It is hard to monetize traffic as well as Google does, so in virtually every competitive market your profit per visitor (after expenses) will generally be less than Google. Some reason why..

  1. In some markets people are losing money to buy marketshare, while in other markets people may overbid just to block out competition.
  2. Some merchants simply have fatter profit margins and can afford to outbid affiliates.
  3. It is hard to integrate advertising in your site anywhere near as aggressively as Google does while still creating a site that will be able to gather enough links (and other signals of quality) to take a #1 organic ranking in competitive markets...so by default there will typically be some amount of slippage.
  4. A site that offers editorial content wrapped in light ads will not convert eyeballs into cash anywhere near as well as a lead generation oriented affiliate site would.

SEM Rush Features

Keyword Values & Volumes

As mentioned above, this data is scraped from the Google Traffic Estimator and the Google Keyword Tool.

Top Search Traffic Domains

A list of the top 100 domain names that are estimated to be the highest value downstream traffic sources from Google.

You could get a similar list from Compete.com's Referral Analytics by running a downstream report on Google.com, although I think that might also include traffic from some of Google's non-search properties like Reader.

Top Competitors

Here is a list of sites that rank for many of the same keywords that SEO Book ranks for

Overlapping Keywords

Here is a list of a few words where Seo Book and SEOmoz compete in the rankings

Compare AdWords to Organic Search

These are sites that rank for keywords that SEO Book is buying through AdWords

And these are sites that buy AdWords ads for keywords that this site ranks for

Once Upon a Time...

I was going to create a tool similar to this one about a year ago, until I hired a programmer that was EPIC FAIL. The guy who managed that program is no longer selling programming services - and that makes the world a better place.

I actually had 3 attempts at such a tool. I bought a GREAT domain name, spec'd out the project, then planned on doing it...

  • investor backed, who decided to back out
  • self funded, but I hired... 1.) a programmer who mid-project decided he needed to make double what I make working part-time, then 2.) the worst programmers ever.
  • combination of heavily self funded with the guidance of a bad ass VC, but I backed out due to a need to focus on this site

I spent most of this year focusing on trying to build our community and raise our editorial quality (both goals are going well, but require significant maintenance). We have had 4 strong hires in a row, so it seems like our luck has changed on that front. Recently I started working with a programmer who really clicks with me, often taking my ideas and making them way better than I intended.

If these guys had not made this tool I was going to try to take another run at something like this early next year...which brings up a good point that a friend (and wicked intelligent open source programmer) named François Planque told me. He said all he had to do was think up a good idea but not do it, and within 6 to 12 months if he had not done it, someone else would have already launched it.

Entry cost is so low that a lot of great tools are going to get made in short order, but it is hard to win by sitting on a good idea. ;)

Outbound Linking For Fun And Profit

Linking out is a valuable marketing strategy on a number of levels.

It increases the utility of your site. People will see you as being helpful. People will see you as non-partisan i.e. not always favoring your own stuff. Webmasters may see your inbound link in their logs and follow them back to you. Links are, at the most fundamental level, a connection between people.

If you've read something about the HITS algorithm (.pdf), you may have noticed that HITS looks for, and evaluates, both authority and hub pages. i.e. pages that contain multiple links out to authority pages. HITS stands for "hypertext induced topic selection", and, like PageRank, is concerned with link graph analysis.

HITS uses two values for each page, the authority value and the hub value.

"Hubs and authorities exhibit what could be called a mutually reinforcing relationship: a good hub is a page that points to many good authorities; a good authority is a page that is pointed to by many good hubs...An authority value is computed as the sum of the scaled hub values that point to that page. A hub value is the sum of the scaled authority values of the pages it points to. Relevance of the linked pages is also considered in some implementations."

How much is HITS being used? Mike Grehan, a noted world authority on search marketing, and girly drinker of Merlot (Hi Mike! - hows NY?), had this to say after interviewing Daniel Dulitz from Google:

Simply for this reason (and these are purely my own thoughts and opinions): I believe that PageRank has always been flawed. I believe that Kleinberg's HITS algorithm (and the variations on it), being closer to subject specific, provides more relevant results. A few years ago when Teoma was launched, there were lots of comparisons made about Jon Kleinberg's HITS algorithm. What many people didn't realise was, Kleinberg's algorithm had suffered its own problems: Namely "topic drift" and "run time analysis" delays. Monica Henzinger, now head of research at Google, played a major role in developing solutions to the "topic drift" problem (curiously enough by introducing a little element of PageRank in the recipe). But the "run time analysis" problem remained. In simple terms, the results from the HITS algorithm were more relevant, but they took an eternity (in web search expectation time) to compute.

Has Google rolled hub analysis into Google? Who knows. Whilst it is generally agreed that linking out currently doesn't have direct ranking advantages, linking out provides a number of marketing benefits that can, in turn, lead to higher rankings.

Some people fear that by linking out, there is less PageRank available to spread amongst your own internal pages. Whilst this may be the case, link hoarding is unlikely to win you many friends. Unless you're running an established brand, or you buy all your links, you're going to need friends to link to you in the first place.

Let's look at ten linking out marketing strategies.

1. Hey, I'm Here!

By linking out to a site, you you announce your presence to the owner of that site. Webmasters often follow back links to see who is linking to them. Simple enough, right.

Take it a step further.

When you link out, give the person a good reason to link back to you. Think about ways to add value to their site when they link sites to yours. This could be in the form of a great review, or praise, or a quote.

2. Become A Hub

Google is the ultimate hub.

Google has made a fortune by sending people away from Google. It's counter intuitive, but it works because if you provide sufficient utility, people will bookmark you and keep coming back.

No one person has all the answers. If you provide people with answers, even if those answers aren't on your site, people will still see that you provide value. Time spent on your site may actually increase as people bounce back and forth to find more information.

You may also be perceived as an authority, in a wider sense, even if you lack the content, simply by helping people find the answers they seek.

Consistency matters. Blogs that create new posts regularly will more likely be considered hubs, at very least by their readers, whilst dead blogs - not so much.

3. The Contrarian

Is everyone in you niche saying the same thing? Try going against the grain. Stand out.

"SEO sucks! It's useless! It does not work, and everyone who practicies it is clearly an idiot!".

Contrarian, right. At very least, you should create some lively debate!

Being contraian works because, by definition, it stands out. If you link out to individuals whilst being contrarian, you invite them to counter your arguments. Often, they'll do so by commenting and linking back. Google doesn't care if a link is negative or positive. A link is a link.

4. Praise Be

People love being praised.

It's one of those simple human connections. It also invokes a feeling of reciprocation.

Do so using links.

5. Give Forward

Try to give forward well in advance of when/if you need to ask a favor, otherwise reciprocation becomes a straight swap, and may be evaluated purely in terms of relative advantage.

Build up the link karma. One step at a time.

6. Ego

People look for their names. They ego search.

They also may see their names in links if they are evaluating keywords in the link text pointing to their site. Who wouldn't be curious to see that not only is their name being mentioned, but that name is also mentioned in the link?

7. Flame

Nothing sells like controversy, especially when it becomes personal, so it can be worthwhile, in terms of link development, to flame people. Be very careful, though. You risk damaging your reputation and credibility, and you'll certainly burn bridges.

Best to only flame people who truly deserve it :)

8. Deep Research

By linking to deep, academic research, you are more likely to be perceived as an authority by association.

Always be on the lookout for obscure academic research. This type of content isn't often marketed, as commercialization was not a primary consideration. Also, this research might not show up at all, because it exists in the deep web, beyond the reach of spiders. Not only do you increase utility to your visitors, and become a valuable hub, you may also be seen in search results for queries concerning that unreachable document.

Combining multiple deep citations, and/or formatting the information for easier consumption, can help make people want to cite you.

For example, "Hey I saw your great post about x and I made this image to help me better understand the concepts...do you think this is ok?"

9 Non-Typical

If you graphed the web, the link graph does not look like a group of planets, floating isolated in space. It looks like a blur of interlinked sites. Typically, a site will have a number of links pointing to it, and a number of links pointing out.

Sites that don't link out appear "exceptional" on these graphs, and probably not in a good sense. Ideally, you want to be seen as both and authority and a hub, with lots of links flowing in both directions.

10. Temporarily Extend Your Site

Linking out allows you to temporarily extend your site. You could start off with, say, a directory of resources, then look to house similar but better content on your own site later on. This way, you provide utility and start building up karma immediately, with very little effort involved.

The Open Source movement works well because it is easy for people to contribute to - so many people do! Likewise, if you do not link out, you may not become insular and disconnected. You may miss opportunities to leverage off, connect with, and build upon, the work of others.

Not linking out goes against the nature of the web, and ultimately becomes self-defeating.

Further Reading:

Lots of Marketing Goodies

PPC Stuff

My wife recently put together a PPC strategy flowchart. Check it out and please give her feedback.

Search Engine Land has a good post with interview snippets of Nick Fox about some of the recent Google AdWords changes.

Google announced they are ending the proposed partnership with Yahoo!

The FCC approved the wireless broadband whitespace plan, which in time should make for more online searchers.

SEO Stuff

Wordtracker released a new keyword tool based around keyword questions. The information is quick and easy to export. Ken McGaffin said, “This is a fun tool that is a great source of inspiration for web content writers. You need never be short of creative ideas again." And it is a cool idea - good job Wordtracker!

Majestic SEO did a major update, claiming to have crawled about 52 billion URLs and has nearly 350 billion unique URLs in their anchor index. Here is a list of their top URLs with inbound links.

They also did a comparison between their link counts and those found by Yahoo! Site Explorer and LinkScape. They claim to have more links in their database than Yahoo! is showing, but I have to wonder how they could do that economically, if they are counting more duplicates, and why they haven't bought a site design that reflects how much they must be spending on data.

A few years back search engines were in an ego based contest about who has the biggest index, and I find it a bit ironic that a couple SEO companies will likely be engaged in such a data war...but the marketplace competition should be good for all SEOs.

I recently did an interview with Patrick Altoft about link building for affiliates.

Jim Boykin started the WeBuildPages SEO blog.

In the weird department, have you heard the We Like SEO song yet?

Conversion Stuff

Conversion Rate Experts highlighted 14 cool conversion enhancing tools.

Avinash Kaushik showed how powerful Google Analytics segmentation is.

Content Stuff

The NYT is getting close to where it will be hard for them to service their debt. Who should buy them out?

Funny blog post about economic blog posts

Political Marketing

Obama won the election and gave one of his best speeches. But Seth Godin didn't even wait for the vote to happen before he deconstructed the campaigns from a marketer's perspective. XMCP also discussed the backchannel negative PR campaigns.

A Spring Clean For SEO, Even Though It's Winter

An SEO strategy is an organic process.

Your SEO campaign should change focus as your popularity grows. The SEO approach for an established site can be quite different to that of a new site, mainly because, with an established site, you can leverage the power of your inbound linking.

Google favors the already "rich". The Google algorithm reinforces the establishment. If your site has become "the establishment", you may only need to work with Google, rather than against them, and high rankings should be yours with little comparative effort.

So, how often do you revise your SEO strategy? How often do you tweak and review old content? Has your SEO strategy become a little broken over the years? Try to make an audit part of your SEO process.

A spring clean for SEO :)

Here are a few ideas on what aspects to review in an SEO audit.

1. Aggressive / Non Aggressive

Are there areas on your site where you pushed the boundaries? Did this pay off? Does it still pay off? Have you used SEO strategy that worked well in the past, but the algorithms have since changed? As a site becomes more established, aggressive strategy becomes less necessary. It can also cause credibility problems.

What do I mean by aggressive?

Let's consider SEO copywriting. Sometimes, people go overboard with their copy. They cram their copy with keywords, which can often result in a page which reads poorly. The webmaster was trying to achieve high keyword density scores, and took it a little too far. In light of the weight now given to inbound links in the algorithms, this is pretty much a redundant tactic.

Do you know how much thought we give to on-page keywords in the copy at SEOBook.com?

Very little.

SEOBook.com ranks highly, for thousands of competitive keywords, because of the number and quality of the inbound links. We write on topics that we think will interest our readers. Long term credibility outweighs any limited benefit we'd get from aggressive on-page SEO tactics.

Weigh the need for aggressive tactics vs the benefit.

2. Untrustworthy Design & Format

When someone arrives at your page from a search, does your page look credible? Does it answer the search query? Does it convince people to take a desired action?

Check your pages for the basics. Check grammar, spelling and make sure the call to action is clear.

Is it time for a fresh design?

3. Re-balance Your Linking

Where are all your links coming from? Are they all reciprocal? Are they all coming from a narrow range of sites?

Look to diversify your linking patterns. Are most of the links pointing to your home page? You should have external deep links pointing to internal pages, too.

Stuntdbl has a great post on link balancing:

Examples of Link Equation Balancing:

(or If your site has….You should:)

* 1000 IBL’s from 500 unique IP’s…
…consider buying a run of site text link with your targeted text
* 70% reciprocal link…
…only get one-way links and slowly dispose of your reciprocal links
* 10k IBL’s from 10 unique IP’s…
…get many more one-off links
* 90% deeplinks to the homepage…
…compartmentalize your site and get more deep links
* 80% identical anchor text…
…use synonymous terms and switch your anchor text
"

4. Duplicate Content

Duplicate content can cause you problems, because the Google algorithm disqualifies same or similar content, in order to provide a diverse set of results.

Google provides a useful checklist for reviewing and eliminating duplicate content.

5. Forming & Maintaining Alliances

Is part of your SEO strategy to form alliances? Alliances are important because they extend your marketing reach, and provide you with links. Hook up with suppliers, vendors, partners, the local chamber of commerce, etc. Networking, quite naturally, results in links.

How often are you forming new alliances? Have you neglected any old alliances?

6. You Wrote Something Remarkable, But No One Noticed

If you've got remarkable content, you deserve links and attention. But what if you've been over-looked?

This is a perennial problem, and it is difficult to solve. People are short of time, and there is a lot of content fighting for attention.

One way is to go where the action is. Part of your SEO strategy should be involving yourself in the community, and if that means posting on other peoples sites, particularly the big community sites in your niche, then that's what you do.

Provide genuine value to those sites. Rewrite your article, put a fresh spin on it, and place it on those sites, if possible. So long as you get people's attention, and they follow the links back to you, then all is well.

Sure, you lose a level of control. But the alternative is to remain invisible.

7. Adwords Experiments

Are your title tags and descriptions all they could be? Are they optimized for maximum visitor response? How would you know?

One was is to run an Adwords test. Take the title and description from your high ranking SEO pages, and run an Adwords campaign using slight variations. This way, you can explore more enticing title and description tags, without compromising your rankings. Consider changing you title and descriptions, or write new pages, if the Adwords copy provides equivilent or better results.

8. Balance Content Writing And Link Building

A successful SEO campaign needs both. You need to weigh your time between the two, depending on where you get the best results. Linking is always worthwhile, but if there's not much on your site worth linking to, then you've got a problem.

Have you noticed a pattern of linking? For example, when you produce new articles, certain sites have a habit of linking to you? Look to monitor, cultivate and nurture those relationships.

What topics have typically earned you the most links? Do you need to adjust your focus?

These tools should help:

Link Analysis Tool, BlogStormUK

This tool requires you to install it and set up a MySQL database, but lets you:

  • Uses Yahoo Site Explorer to find all pages on a site
  • Pulls in link data for every page on the site & orders results by pages with the most links
  • Allows you to drill down 2 levels deep into the link data for pages linking to the target site
  • Accepts Google sitemaps imports
  • Accepts single URL imports
  • Lets you check the rankings for any page on any search engine

Also try this one: Majestic SEO/Anchor Index Search

Anchor Index is a very big (350 bln+ unique) web based database of urls from all over the web with identified backlinks, anchor text and some flags from pages (52 bln) that were crawled, analysed, indexed and finally merged into the index that can be queried. Search for a site, and it will give you backlink counts on a per URL basis - free of charge! If you want deeper data they sell per site reports on a per credit basis...giving you the anchor text of 10,000's of backlinks, whereas most other tools limit you to the top 1,000 links.

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