Fantomaster Interviewed!

Ralph Tegtmeier (aka fantomaster) has been known for many years as having one of the most insightful minds and original voices in the search game. Years ago I wanted to interview him, and only recently did we get to do that.

What did you do before you got into search?

In contrast to the maverick background and achievements my old friend Mike Grehan revealed in his recent interview with SEOBook, my life before search was positively boring. I was born in Egypt and grew up in the Middle East and Asia, where my father served terms in the German diplomatic service. Later, I mastered in Comparative Literature, English Literature and Portuguese philology at Bonn University in Germany. Even before that, I had founded and run (together with two fellow students) an occult bookshop there and went into freelance translation and writing after that.

As a translator, I hooked up with IT almost as soon as it became available, though I did study the subject in some depth before I finally purchased my first PC, a Victor Sirius 286 hybrid that was both IBM and Sirius compatible.

Came the Internet in Fall of 1994, came the "taxBomber" - that was my thentime nom de guerre as an online marketer in the offshore finance, alternate citizenship and privacy protection field.

Before the Web proper was made accessible to all, I'd been on CompuServe and tested the waters there in terms of online marketing, but there were some pretty severe limits to that so it didn't really scale that well. The WWW really changed all that.

As you may expect, in the mid-to-end 90s, optimizing a web site for the search engines was a lot more simplistic than today: keyword stuffing, multiple title tags, invisible text on page - all these techniques worked like a song.

In 1998, I teamed up with my old school buddy Dirk Brockhausen, who by that time held a doctorate in physics and was a certified SAP consultant, working for companies such as IBM and others.

How did you end up in the search field?

My first online business caught on immediately. Competition wasn't too fierce though definitely existent. One day, I stumbled across a report on how to game the search engines - quite probably the first of its kind. I purchased it, implemented a lot of the techniques outlined, and bang! - rankings improved even more! There was a lot of deadweight tied to that approach at the time, e.g. signing up for FFA sites which would bring me a ton of spam mails, etc., quite a nuisance, really. So it became essential to separate the wheat from the chaff.

Around the same time I hit upon the late Corey Rudel's stuff which was an eye opener in terms of efficient marketing, especially the American kind. Lots of impulses from that and still profiting from the impact.

When Dirk an I decided to set up shop, it was a given that we would develop software, the only question was: what kind of application? So we researched the market at some length, caught onto SEO, tested our stuff thoroughly and finally went public with it.

You built the #1 brand in the cloaking space. What were some of the key steps to doing that?

We conducted about a year and half's intense research, experimenting with all kinds of SEO in a variety of niches. Cloaking beat them all stone cold, so that's what we went for in the end.

It was quite obvious from the start that efficient, reliable cloaking requires an equally efficient and reliable database of verified search engine spiders to work from, so that's what we focused on first: the fantomas spiderSpy(TM) service which to this date boasts the world's most comprehensive list of verified search engine spiders. We've been building this list since 1999 and it's generally considered to be best of breed - and these aren't my words, mind you, but what out customers say about it.

As for cloaking proper, at first it was single page cloaking only, giving you mixed sites with both cloaked and non-cloaked pages. Later, as the major search engines began to adopt a more adversarial stance, we developed the fantomas shadowMaker(TM) which generates entire stand-alone cloaked sites, what we tagged Shadow Domains(TM) - a term Google initially stole from us in the first versions of their Webmaster guidelines. (They dropped it again later.)

Much of this was due to our being fed up with having to build SDs manually for our SEO clients, so we decided to automate the process. And so, the fantomas shadowMaker(TM) was born. We're currently working on a new version that will include a ton of additional powerful features to reflect the ever changing search environment.

Is cloaking today as relevant as it was 5 years ago? Do web 2.0 sites and other easy link sources & hosts still make it quite profitable? How has cloaking changed over the years?

Like all things search, cloaking has changed in the course of the years. Initially, it was sufficient to simply cloak single pages on your site, giving you a mix of cloaked and open pages. Then, it was more about foregoing risks for your money sites plus enhanced scalability by deploying self-contained, independent cloaked sites - those Shadow Domains(TM) I mentioned -, effectively restricting your cloaking efforts to these SDs which could be discarded and easily replaced by fresh ones should they be caught out by the search engines.

Today, cloaking has evolved to both include and target RSS feeds, promoting them via the aggregators and feed directories, for example. Our forthcoming new version of the shadowMaker will also include new functionality enhancing page structure variance, inclusion of graphics, CSS, etc. to make the SDs appear even more organic to the spiders. Finally, it will also offer a vastly improved text generation module as well.

Of course, up until now cloaking has generally only addressed on site factors, optimizing webpages for the search engine spiders. What it doesn't do per se is attend to off site stuff such as link building. So once you've started to roll out your SDs, you'll still have to throw a decent amount of good links at them to make their rankings sticky. However, this isn't a change in technology so much as in SEO strategy: once links became more all-important, you had to add link building to your arsenal of SEO techniques just like everyone else.

Is it still relevant i.e. effective? Most certainly - provided you know what you're doing by running a tight ship strategy wise. Essentially, this is nothing new: it simply comes with changing search engine algos, new platforms (such as blogs or social bookmarking sites etc.).

Another, entirely new cloaking technology is still in an experimental stage. It's what we've tagged "Mosaic Cloaking". Here, only specific parts of an otherwise "normal" web page are cloaked for spider fodder, displaying different content to human visitors. This will effectively lead us back, at least in part, to the mixed sites of yore, featuring both cloaked and non-cloaked content on the same domain. Once we have sufficient empirical data on hand to make this technology viable for general deployment, we hope to integrate it into our software, of course.

As for Web 2.0 sites, we're mainly leveraging them for both link building and traffic generation. It's actually quite easy to promote cloaked sites or pages via the social networking platforms these days because people have become so well accustomed to being redirected when browsing the Web that it doesn't tend to raise any eyebrows anymore.

Some well funded web 2.0 sites do things like list "relevant keywords" and "keywords sending traffic to this page"... what is the difference between cloaking and such an automated approach to keyword rich content generation? Why is one considered bad with the other being considered fine?

Well, cloaking or IP delivery in the technical sense is, of course, about displaying different content to search engine spiders than to human visitors. What these Web 2.0 sites are actually doing is going for the old worn keyword stuffing technique, not cloaking proper. (Well, not as a rule, anyway.)

It's actually quite funny to see well-trafficked sites like that adopt an amateurish level of purported search engine optimization which we, as professional SEOs, have long demoted as no longer effective enough. There's many plausible explanations for this, though in the main it's probably all about fundamental cluelessness. But because these sites are getting tons of traffic from other sources than organic search, and in view of the fact that the search engines are concerned about losing large chunks of their traffic and search market shares (think Facebook and Twitter for two prime examples), they seem to be giving them an unabashed preferential treatment which no ordinary mom-and-pop web site can ever hope to be blessed with.

To the uninformed, this may actually seem to endorse such dated SEO techniques though this is an entirely false conclusions. Because it's actually not the keyword and link stuffing at all that helps these sites achieve to high rankings, PageRank etc. - rather, it's all those other factors your run-of-the-mill site cannot easily emulate.

On the client front, we're experiencing a lot more openness towards "black hat" SEO such as cloaking etc. than e.g. 3-4 years ago. Generally, people aren't as impressed or as easily conned by the search engines' (especially Google's) FUD tactics regarding anything they don't like. Sure, they're worried about possibly losing their sites in the search engine indices, but the number of people who'll simply swallow everything Google feeds them by way of their peculiar gospel of what a "good boy or girl" should do or refrain from in terms of SEO is positively on the decrease.

As Google pushed nofollow and became more liberal with the "black hat" label it seems there is less discussion about black hat vs white hat. Do you agree with that? And if so, why has that conversation died down?

I think it's because people are getting more pragmatic about things. Maybe it's the novelty of doing business on the Web which has worn off, maybe it's the vast variety of divergent opinions and schools of thought of SEO and the unprecedented exposure the importance of organic search engine optimization is enjoying in the media.

Whatever it may actually be, I agree that the debate has become de-emotionalized, less religious even. When we started off with formal SEO services back in the late nineties, the debate was all about "ethical" versus "unethical" SEO. Lots of gut level reactions then to what was, after all, merely a technological, not a theological or moral issue. Add to that the increasingly competitive environment people have to cope with on the Internet and it all figures rather nicely. You might arguably say that Web commerce as a whole has matured, as, of course, has the SEO industry proper.

These days, when you speak with clients they won't flinch one bit if you ask them whether they want to opt for a "white hat" or a "black hat" approach. Rather, they'll inquire about efficacy, the relative risks and so on. So it's a pretty much unexcited, hands-on discussion which is a very good thing.

Matt Cutts often tries to equate search engine manipulators with criminals. And yet the same search results will sell exposure to virtually anyone willing to pay for it. From a linguistic and framing standpoint, what gives Google such dominance over the SEO conversation?

I've recently dubbed Matt Cutts as Google's "FUD Czar" for this very reason, not that I expect it will stop him from pursuing that course in future. Next thing we may find him equating black hat SEOs with kiddie porn peddlers, Columbian drug cartels and white slavery racketeers...

I find this a fairly worrying though certainly not an unexpected development. It's an established scare tactics we've seen deployed ever and again in human history: lump your detractors with anywhich foes everyone is concerned about to make all that muck rub off. It's how witch hunts and, in the political field, totalitarian propaganda, especially the fascist kind, have always been conducted.

I know I may get quite a bit of flak for this, but the way I view things Google as a corporation has subscribed to an essentially totalitarian mindset. It's quite clear for anyone to see: in their public statements, in the way they tend to react to criticism, and of course, even more importantly, in the vast array of technologies and data conduits they're rolling out to dominate all the time.

This being the Information Age, information is equated with power - this is a pervasive meme that's dominated Western culture for centuries if not millenia. And this is precisely what Google is trying to monopolize - alas, quite successfully.

But not to worry, I won't set out on a rant with a long winded academic analysis of Google's crypto fascist ideology and praxis here. Suffice it to say that I've studied these matters in some depth for more than 40 years now. This isn't about some whacko conspiracy theory, it's about cold, hard nosed and sober analysis and evaluation of verifiable facts. But let's let it rest there for the time being.

Many ad networks promote fraud because they promote whatever generates the most money (and additional profit margins are often created through fraud). Why is it that the media generally talks about SEO as though it is a black practice shady industry, and pay per click ads are rarely given coverage for promoting things like cookie pushing, adultery, reverse billing fraud, etc.?

For one, advertising is the media's mainstay, their commercial backbone. So we can't reasonably expect them to bite the hand that feeds them and hope to survive the exercise. Essentially, this makes them utterly blind on that score by default. At the very least, they're not given to be unduly reflective about these things.

Second, SEO is still very much a "black art" in the sense that about 99% of all media workers don't know it from scratch anyway. Let's face it: while the basic concepts of SEO are fairly straightforward and easy to explain, actually running successful SEO campaigns is quite another ballgame. Also, what with time and attention spans mutating into ever more expensive and rare commodities, most media workers simply won't (and quite possibly: cannot, even if they would) bother reading your own excellent SEO book or Mike Grehan's outlines - they're too long, too technical and effectively too specialized for your average media hack to invest time and dig into.

Third, while there is certainly an entirely real SEO industry out there now, it's still very much a fledgling operation. Yes, every man and his dog in upper management may know about the importance of SEO for their Web marketing efforts - but which SEO are we actually talking about? Ten experts, eleven opinions, right? To the outsider, it's confusing, it's mysterious, it's dark, and yes: more often than not all this discomfort translates into viewing SEO as being "shady", like it or not.

Fourth, most SEO agencies I know about are actually focused on PPC management. They may offer organic search optimization alright, but overall PPC is a pretty easy sell whereas organic SEO generally isn't. PPC is easy to understand, it's fast and it's still fairly complex enough to require expert assistance if you don't want to sink your advertising budget into uneffective campaigns at a breathtaking pace.

All this makes people feel a lot more comfortable with PPC than with organic SEO, I guess.

But what I actually find a lot more worrisome is that click fraud as a media topic seems to have been pushed snugly to the back burner for years. Unfortunately, this applies to the SEO industry as a whole as well: they don't seem to be too keen on discussing this issue which, in my view at least, is actually doing their clients a great disservice...

Google has a video game patent to exploit video game players based on their mental weaknesses (like a need for security, gambling addictions, or making rush decisons). You had a great post on Sphinn mentioning the hazards of trusting data mining companies too much and the concept of systemic mechanisms of "reality production". Whenever I mention that sort of stuff people assume I am a cynic and look at me like I am crazy. How can you spread the message about such topics without being seen as crazy?

Well, who says we aren't? (Laughs) But seriously: if you define "craziness" as implying a generally unacceptable divergence from the ruling norms and prevailing views of mainstream society, I'd actually wonder if I wasn't into some terrible mistake if people DIDN'T think I was crazy when airing such views. Plus, the original "cynics" in Ancient Greece were the "dog philosophers" which is what the term actually implies: an eminently contrarian crowd in bitter opposition to the fattened, smug establishment of conventional philosophy. So in a way it's really a badge of honor, don't you think?

It's about the violation of comfort levels, I suppose. People are having a very hard time coping with the pace at which current technology is changing the world, both emotionally and intellectually. If all you're worried about is somehow making ends meet, feeding your family, coughing up money for your mortgage, for medical care and paying for your kids' schooling, you'll tend to reduce your outlook to a tunnel vision. It's called "focus", I know, but more often than not it's a type of mental self-amputation resulting in narrow mindedness, simplistic views of the world and, what's worse, a general refusal do deal with anything unfamiliar if it threatens to shake that less than stable edifice you may mistake for a life.

Once you start putting matters into a larger perspective, they tend to confuse people even more. This, in turn, evokes emtional, gut level reactions - quite irrational, true, but very easy to explain, too: "So what's Google gotta do with fascism now - is that all you can think of, weirdo?"

Actually, this is nothing new at all. Personally, I and many members of my generation experienced a lot of this in the sixties when more or less all members of the political and economic establishment felt threatened by the hippy movement, the anti Vietnam war protests and a general criticism of capitalist and corporate values. Different contentions, to be sure, but the same mechanisms at work nevertheless.

In a Twitter post you made you mentioned something about the web becoming more narcissistic. What is driving that? How can it be prevented on an individual and group level?

To address your second question first, I don't think it can be "prevented" in any pro-active way unless you want to pull the plug on it all e.g. by canning the platforms allowing for it - hardly a realistic scenario, I would think. I'm fairly certain that it will abate to some extent once people's attention starts shifting to other matters, rather than playing voyeurs to some narcissistic exhibitionists. As it stands, it seems to reflect what's been going on in terms of TV show entertainment for many years now: people exhibiting all kinds of entirely personal quirks and traits, with tons of viewers obviously enjoying it, too.

So what's actually driving it? In a nutshell: atomization. With large families and tightly knit rural communities losing ground in favor of "individualism" and an ever more disrupted social fabric, overall societal stability can only be achieved by marginalizing the individual, feeding it (and dumbing it down) with lots of vicarious pleasures in lieu of actual participation in political, economic and societal power - call it the ideology of consumism, if you will. It's one price we're paying for our physical mobility and mental flexibility: the waning influence of the individual i.e. the very same atomization I've mentioned.

What the Web does offer us is a slew of possibilities to at least create some noise and garner a bit of attention - without more immediate social controls being in place to set us stringent limits like we would have experienced them in meatspace. Further, anonymization helps forego even those controls that have actually been implemented: if your forum moderator chucks your account for whatever reason, it's dead easy to sign up under a different identity to continue creating a stink if that's what you're up to.

Don't get me wrong: I'm not bashing the Web in any way - it offers everyone an incredible amount of wonderful possibilities we've never seen before at such a scale. Think of all the options you have in terms of gathering information on anywhich topic, or of mustering support for a cause you feel strongly about, to name but two examples.

But there's an obvious downside to it as well: as everything is essentially accessible to everyone, you're bound to hit upon lots of people you may find obnoxious or boring or outré - certainly more than you did at college or in your rural community where you grew up in pre-Web times.

Why is it that Google thinks highly of public relations (even if founded on lies) but thinks poorly of most other bulk link building strategies?

Well, as Bob Massa never tires of pointing out, a search engine's primary objective is NOT to "delivery relevance" as so many people are fond of fooling themselves and others, it's to make a profit, period. Verbatim: "A search engine's primary purpose is NOT to deliver relevancy. A search engine's primary purpose is to deliver revenue. That is not the same thing."

While many SEOs still seem to find it hard to come to terms with that, it's pretty obvious that the folks over at Google were pretty slow to learn that lesson themselves. Oh, they certainly did so in the end, and with a vengeance, too. But along with this came all the other trimmings that will make or unmake just about any commercial enterprise, an ingrained preference for low pay being compensated with lots of feelgood high talk for the suckers included. See Michael Arrington's summary "Why Google Employees Quit" for some pretty telling insights.

Of course, hypocrisy plays a major role in this field as well: just like "spam" is always what the other guy is doing, not you yourself, "public relations" is always ok for Google if it helps you ramp up your company to potential client status. At the end of the day you'll have to conduct a lot of public relations to be able to afford some serious AdWords advertising - simple as that. So it makes no sense killing the cows you actually want to milk further down the road.

By contrast, however, undetected paid links will negatively impact Google's fundamental business platform because they can't really deal with them effectively, being so very link biassed as they are (or used to be) - so they're bound to be slated as a big no-no from their point of view.

None of this is illogical in any way - but of course that doesn't mean that we as SEOs have got to like or condone it. I know for sure that I don't...

In many ways (nofollow, nepotism, publishers requiring payment for links) the "organic" link has died a slow and painful death. Do you see Google and other search engines moving away from linking as a core component in their relevancy algorithms?

Personally, I tend to view Google's ongoing campaign of stressing the "evils" of undisclosed paid linking as a sign of utter desperation. Yahoo! and MSN/Live as well as Ask, while still relying heavily on links themselves, aren't half as outspoken or, more precisely, as hysterical about it.

I am also on record umpteen times as having pointed out that PageRank and, in fact, all ranking technologies unduly biassed towards inlinks are suffering from a fundamental fallacy. Because links may be lots of different things to many people, but they're definitely not simple "votes" in the sense of unequivocal acceptance, recommendation or endorsement, i.e. quality. At the very least, that's only a tiny fraction constituting their overall functionality.

To reiterate, PageRank in its original form was nothing but an overblown and hyped citation index, directly derived from academia's predilections: in the past 40 years or so it's become a very popular metrics to grade scholars by the number of citations they can ramp up, very much in line with their overall "publish or perish" career criteria. Allow me to point out, however, that this is essentially a culture thing: on the whole, European academics, to cite a contrarian example, have always staid aloof of this mindset. Plus, competition is just as fierce and cut throat in their world as it is in the "outside world" of regular commerce. I'm not sure there's actually a lot of "citation buying" going on in the academic universe, but frankly I wouldn't be too surprised if there were.

Be that as it may, a citation index makes even less sense in a commercial environment than it may possibly do in academia. Why should you want to link to your competitors? Why should they link to you? And if I happen to link to some article of yours I happen to be in violent disagreement with, trying to refute it in all bitterness, and ridiculing you on the same stride - does that link constitute a "vote" even in terms of "relevancy"? Or a "quality" indicator? That's like arguing that Jewish activist sites rightly pointing out anti-semitic or racist pages they are in disagreement with are actually endorsing them. So what if thousands of Jewish pages are linking out to the same revisionist neo-fascist site until it starts ranking above them all? That's plain ridiculous.

I mean, is any old "reference" a "vote" or even an indicator of "relevancy"? Sure, pointing to your sources to underpin your arguments will lend them (and you) more credibility, just like in academe. But make no mistake: such questions aren't as clear cut and easy to answer as one may wish to think - after all, philosophers have been wrestling with such issues for centuries for a slew of good reasons.

So if linking as a signal of relevancy is flawed at the very best, what alternatives do the search engines actually have? And in a more direct response to your question proper: I am seeing a lot of experimentation being conducted these days, ranging from behavioral metrics to personalization of search. SERP hand jobs seem to be hitting it big now, too, certainly as far as extremely competitive niches are concerned, think PPC in the "black hat" sense of "pills, porn and casino" sites.

While it may still be premature to term this the "return of on page factors" as a critical ranking element, we're actually seeing a lot of this happening again, albeit in a very pussy footed manner.

As more people compete for attention online do you see that increasing or decreasing the quality of the web as a whole?

That's a bit like asking whether the glass is half full or half empty, I'd say. The Web is expanding, that's a fact, of course. Obviously, this applies to what you or I may consider the "bad" as much as it does to what we deem to be "good", whether it's sources of information or common behavioral traits.

In many ways it's like a commotion on the rural market place: the more people join in the fray, the louder it tends to get - and the more aggressive you'll have to be when competing for attention.

But if you shun the crowd to retire to your private club and meet with your peers, things tend to get a lot more quiet and comfy again. This is actually happening at quite a large scale these days: there's lots of "closed shop" forums and communities online who will strictly vet their members to keep out the riffraff.

Google's CEO recently stated that "brands are how you sort out the cesspool" and that humans were hardwired for brands. Did it surprise you when he said that?

Frankly, I hope I'll never live to see the day when the likes of Eric Schmidt actually manage to surprise me. I mean, what to make of a man who is on record for blithely stating that World War I was caused by a "lack of understanding" between nations - something he claims Google will actually help prevent? Sure, this may be the Reader's Digest naive version of how WW I came about, but it certainly doesn't reflect reality in any meaningful let alone accurate or verifiable way. What it does reveal, of course, is a picayune, self-serving and utterly petit-bourgeois mindset. (And no, I won't dig into the question of where the 20th century fascists used to recruit the lion's share of their followers...)

Ok, so he's obviouly no qualified historian - but is he an anthropologist, then, making even more asinine claims like this one? "Hardwired" according to Mr Schmidt the neurologist, eh? And what, pray, makes the Web a "cesspool", anyway?

No, I'm not surprised at all: brands are what Schmidt and his chums are comfortable with, what they flatter themselves to understand well. Well, perhaps they actually do, but really, my only reasonable comment on this one is: "garbage in, garbage out"...

Search penalties are well known to be two tier depending on things like "brand." How does one know how far to push while staying within their desired risk/reward ratio?

For all the ballyhoo ramped up around "scientific SEO" (and, for that matter, "scientific marketing" - of which SEO is arguably but a minor subset), it's always been about trial and error and - and this is really important! - educated guesswork. Because the cards have always been stacked from day 1: the search engines won't allow us to study and review their ranking algorithms (which, from their perspective, is perfectly understandable, of course). Also, they can exploit vast amounts of usage data no single SEO company can ever attain to even remotely - and thus they're always leaving us with the short end of the stick. Which, in statistical terms, means that we as SEOs can never hope to get the full picture anyway.

But even if it's a David vs. Goliath kind of scenario, the search engines' major weakness is their requirement to turn a buck. This makes them just as vulnerable to advertiser pressure tactics as most classic deadwood newspapers are and, in fact, always were.

When all is said and done, you cannot ever really know for sure how much is too much of anything: every niche is different and there's no such thing as a golden key to them all. So it's a question of learning, usually the hard way, of trying out different things, both old and new, of testing, testing, testing.

On the upside, if you're not concerned with branding so much, you can easily skew that risk/reward ratio in your favor by essentially cloning your sites (yes, modify them a bit so their not all-out dupes) and run various SEO strategies for them. That way, you'll probably get more exposure while minimizing your risks. Should one or several of your sites underperform or even get penalized, you'll still have others that should perform well enough. So it's really about scaling done properly.

The reliance on brand and domain authority has lowered result diversity on many fronts. Will the fear of spam cause Google to keep clamping down on diversity, or will mom and pop shops still have a chance online 5 to 10 years from now?

This will probably depend on how the search market will evolve in general. If people should get fed up with getting served more and more brands they've known about anyway, this approach may lead to a dramatic loss of market share. If so, Google's only choice will be to push back brands in favor of lesser sites and more diversity again.

Nor is this entirely unrealistic: brands are one thing, but consumer experience with these brands' products is quite another. Personally, if I want to know more about some product being offered online, I'll inquire on Twitter where I'll typically get a ton of useful responses in a whiffy - no way Google or any other major search engine can match this presently. And I'm certainly not alone: I know lots of people who are doing exactly the same now.

Then, when I'm finally ready to buy, I don't need Google to compare offers and prices, either. Once I've bookmarked my favorite comparison sites, I can merrily fulfill my consumer duties without hitting any major search engine at all in the process.

What I'm not sure about is whether people will actually go to the lengths of explicitly demanding other, better search results from Google etc. It seems more likely that they'll simply vote with their mice and go elsewhere - that's a lot easier and faster to do than having to deal with a sluggish, unresponsive behemoth of a corporation.

Generally speaking, I'm afraid I don't see mom-and-pop shops gaining any leeway within the foreseeable future as there's nothing to indicate currently that they actually will. But then, 5 to 10 years is a time span I'd be loath to predict for anyway: too many unknown variables at work here. Two to three years seems a more tangible time frame, and I doubt we'll see any major improvement of small web sites' clout and standing within that span.

Is search an already won natural monopoly? If not, what do you see hurting Google from a competitive standpoint?

For all its undisputable explosion and evolution in the past 15 years or so, search is still in a very primitive, almost primeval stage in my view. Think "Deep Web" which has hardly been scratched superficially as yet - and yes, think "relevancy", too: we're still very much experiencing the Stone Age of search currently. By inference, search is bound to undergo some very fundamental changes pretty soon, and so will searchers' requirements and expectations.

The way many Web 2.0 sites are starting to impact search as we knew it is a good case in point. I've mentioned my own Twitter usage by way of some anecdotal evidence. Sure, Twitter may still turn out to be a mere ephemereal fad in the end, the way MySpace hasn't managed to live up to its original overblown promise. There's many people predicting just that, and who knows - maybe they're right.

But no matter who will evolve to become the biggest boys on the block in the end, and it seems very likely that there'll be several of them, this is where current crawler based all-purpose search is certainly beginning to hurt. If eyeballs are really everything, I for my part wouldn't want to bet the farm on Google maintaining its current monopoly of the search space for very much longer. And I don't see Google being all smug and ignorant about it, either: it's one of the reasons why they're expanding into so many different fields ranging from mobile communication technology to trans Pacific data cables, book digitalization and online document storage, to mention but a few.

For all we know, we may possibly witness the return of the vertical fairly soon as well. This would actually dovetail nicely with the prevailing trend towards ever more granular specialization and specificity. Highly specialized information archives, focused on specific fields of expertise and an equally selective user demographics only, be it directories or portals or crowd sourced networks or databases may well be the one big thing to watch out for.

What have you been up to lately? Do you have any new products or services launching soon?

While we're best known for our cloaking applications, our activities are actual a lot more varied than that. For example, our 100% "white hat" "10 Links A Day" link building service over at http://10LinksADay.net/ is another major focus of ours.

Beyond that, we're very busy developing proprietary technology in the field of automated content creation: targeted towards clients' specific requirements in terms of topicality, keywords and links in a scalable manner, this is what I'm most involved in myself currently. Moreover, the content we're creating is all 100% readable and entirely unique stuff of an unprecedented quality, if I say so myself.

Having presented this to our 10 Links A Day clients as a special, subscribers only offer up until now, we'll soon roll it out as a stand alone service named "Customized Content Creation" (CCC).

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Thanks a bunch Ralph! To read his latest thoughts on search, check out his blog at http://fantomaster.com/fantomNews/

Brand Considerations When Choosing Domain Names

Choosing a domain name for a new project can be a little daunting.

All the good names are gone. Once you find something acceptable, you'll have to be sure you can live with it for a long time. And what about the implications for SEO?

So many considerations.

Do You Want A Disposable Domain Name?

Some domains are throw-away, so the domain name doesn't matter so much. buy-viagra-online-cheapest.com might be just fine for someones 100th pharma site. We all know it's going to be blitzed eventually, anyhow ;)

For such domains, brand is never going to be a major consideration. But for most other projects, I'd recommend devoting time to brand considerations and credibility factors.

Why?

Traffic Comes From Everywhere

Obviously, traffic doesn't just originate at search engines. The way things are going, the webmasters who used to frequently link to sites will just Twitter about you instead!

Word of mouth is becoming more and more important on the web. The most popular websites today facilitate personal publishing.

In order to capitalize on this, it is helpful to have a brand name that is easy for people to remember. It should be distinctive. It should be credible. It should be something people feel comfortable passing on.

When people mention you in the context of a social network, are they going to talk about cheap-mp3-online-buy-cheapest.com? Would they feel comfortable recommending it to their friends and networks of contacts? Does it make them look good? Will they remember your domain name five minutes later? Would it be something they'll pass on?

Even those webmasters who do link out tend to be cagey about where they link. The last place they'll link to is the trashy looking domain name.

The credibility of a domain name in such an environment counts for a lot.

Brand Naming Strategy

Brand is a is a collection of experiences and associations connected with a service, a person or any other entity

What does "Google.com" mean to you? An incorrectly spelled mathematical term meaning 1 followed by 100 zeros?

I'm guessing Google means finding things, making money, technology, the future, and various other experiences. That's the power of brand. Made-up, memorable "meaningless" words become incredibly valuable and significant.

That's ok for big companies who spend a lot of money on building these associations, but what about the site owned by the little guy?

One idea is to use soft branding. Leverage off a concept that is already known, and twist it a little.

For example, an xml feed product that acts like a mail client might use the term "mail" in the brand name, because people are already familiar with the concept of mail. "Hotmail" is an example of soft branding. AfterMail is a service that retains copies of emails sent by employees and holds them in a central database. The brand name is partly unique and memorable, and partly describes the function.

Good Domain Names Appreciate

Once you have a good, brand-able domain name, it will very likely appreciate.

As time goes on, good domain names become more scarce. Add to this the associations you're building, and the domain name can become a valuable asset in it's own right. This is seldom, if ever, the case with disposable domain names.

How much is SEOBook.com worth? Would it have been near as valuable now if Aaron had called it learn-seo-online.com? Possibly, but I suspect the latter is always going to have credibility issues, not to mention the dreaded hyphens.

Exact Match

There is a lot of debate about exact match domain names. There is evidence to suggest Google weights this factor highly, but ask different SEOs and you'll likely get different answers.

SEO considerations aside, exact match has a bonus when it comes to PPC. Check out this article by Frank Schilling:

What do you suppose would happen if I advertised my URL under the key-phrase that matches the name? Well, I tried it and I found that because my URL matched the key-phrase people were searching for, I had to bid less for traffic. People were more apt to click on a link when it matched the URL.. and the power of .com just reaffirmed to Jane Public that she had found the market leader.

What has this got to do with brand? If you build a brand to the point where it becomes a searchable phrase i.e "seo book" you'll enjoy the same benefit as the guys who own the exact match names. You'll find it easier, and cheaper, to dominate both organic and PPC listings.

It's harder to do that with a watered-down generic name.

Linking Factors

If people do link to you, it's desirable to have a keyword in url. However, sometimes this conflicts with brand imperatives i.e. being memorable and distinctive.

So what do you do?

Try using a byline.

For example, if your domain name is Acme.com, you could add a byline that describes what you do i.e "Acme.com - SEO Services". People may well link the full description, or use that phrase when talking about you. The by-line becomes an integral part of your brand. This approach is especially important when trying to convince directory owners to link to you with addition keywords.

For a lot more information on domain naming strategies, check out Aaron's domain naming lesson in the members section.

The Link Economy is Ruthless

Jeff Jarvis explained why our current media machinery does not fit the web:

Every minute of a journalist’s time will need to go to adding unique value to the news ecosystem: reporting, curating, organizing. This efficiency is necessitated by the reduction of resources. But it is also a product of the link and search economy: The only way to stand out is to add unique value and quality. My advice in the past has been: If you can’t imagine why someone would link to what you’re doing, you probably shouldn’t be doing it. And: Do what you do best and link to the rest. The link economy is ruthless in judging value.

Part of making sure that what you create counts is creating something great, but another (often overlooked piece) is to content for the right markets. Links alone won't make you money. Some websites want to limit exposure.

Geocities, which was bought for $2.87 billion (in cash) will close before the year is out, as Yahoo! looks to cut costs and focus on their core business. Many new sites are blocking exposure in low earning markets:

Last year, Veoh, a video-sharing site operated from San Diego, decided to block its service from users in Africa, Asia, Latin America and Eastern Europe, citing the dim prospects of making money and the high cost of delivering video there.

It is far easier to program something like Chartly than it is to create something that generates millions of needed daily page-views to become profitable. Even if you pick the right markets (and are building off a big network) there is no guarantee you will be profitable, which is part of the reason why many media companies will start building more interactive sites with more tools on them. The media needs to shift from being a spot you read the news to a spot where you interact with and discuss the news. Perhaps even a spot where you help share and create the news.

Don't get me wrong, I love amazing content like this, but it just doesn't make money.

Does Google LOVE.COM Spam?

The bigger you are the harder you can spam. AOL recently soft-launched Love.com

The site has a home directory at love.com, and topic sites are organized under subdomains. Current content on literally anything you can think of (or at least that I could think of) is there: dogs, The Beatles, sex, money, rock and roll. Hamsters. Barack Obama. You get the picture. Search engines love this stuff.

Love.com is a mashup of remixed twitter posts, youtube videos, aggressive 3rd party content snippets, automated cross linking, frame-jacked 3rd party content, pop-ups, automated subdomain spam, all pushed on a purchased domain name that had existing links.

Love.com is so bad that it inspired this quote from noted SEO expert Jeremy Luebke, "This stuff make Mahalo look like the best site on the net."

What did Eric Schmidt say? "brands are how you sort out the cesspool." As soon as Google started dialing up on brand, brand owners got the message, and have reacted quickly.

Counter to Eric Schmidt's claims, any objective viewer of search would note that brands are creating the cesspool.

This is the driving corporate SEO strategy across MANY verticals today: make up for ad declines by polluting Google with recycled garbage. The formula is...

  • recycle/steal content
  • grab from enough sources that it almost looks unique
  • automate it
  • cross link from the network of other sites (as needed)
  • repeat again and again until it no longer increases profits

Most of these companies are typically far spammier than even aggressive SEOs would suggest being, but that is not surprising given the lack of risk. Brand can spam as they see fit.

Google's original strategy with the authority-centric algorithm was a false belief that the emphasis on authority would make the web a deeper and richer experience. New content would need to be better than older established content to outrank it. But as media companies face sharp losses Google is quickly finding out that their authority emphasis is creating a shallower web, where most of the big networks have 2 primary roles: create garbage and recycle garbage.

I hope after Google eats about 50 more crappy sites like Love.com they see the flaw of their ways. Regular searchers (who don't give a damn about brand) already notice it.


Image source: Matt Cutts

The Importance Of Graphics In SEO

The Importance Of Graphics In SEO

We get a lot of positive feedback about our flowcharts.

It pays to remember the attention grabbing, and link-grabbing, power of graphics. It can be counter-intuitive for SEOs to use images, because we spend so much time thinking about the written (key)word.

This is a hunch, but I'm guessing peoples attention spans on the web are getting shorter, especially as they become accustomed to "quick hit" sites like Twitter, YouTube, Facebook, Digg, et al. Images help hook people in. Also, people scan web pages. Jakob Nielsen has long advocated breaking up copy using large headings, thus providing visual cues that help readers deal with large blocks of text.

And let's not forget easy top ten placement in Google's universal search results....

New Zealand Google Results

Or the conversion potential of placing Adsense near images...

So, rather than type a lot of words, I'll just let a series of images do the talking. At the end of the post, I'll provide some SEO tips for dealing with images.

1. A Picture Is Worth A Thousand (Really Boring) Words

US Spending Out Of Control

2. Flowchart A Process

SEO Process Flowchart

3. Outline A Strategy

PPC Process Flowchart

4. Mention Matt Cutts (Only Known To Get Mileage In SEO Circles)

Spamtastic!

5. Post A "We're All Having A Laugh At A Conference" Pic (Also Helpful If It Includes Matt Cutts)

Matt Cutts Naked

6. Make A Complicated Graph That Looks Authoritative, But No One Knows What It Really Means

Seriously, WTF!

7. You Know Who This Is Without Me Saying A Word, Right?

Cool SEO Blog

8. Not Sure How That Got In There

Sexy Girl

9. Or That

Sexy Guy

10. Can't Be Bothered Typing A Post? YouTube It Instead!

Tips On SEO-ing Images

  • Use the alt attribute and be descriptive
  • Put your images somewhere authoritative - like on Picassa, Wikipedia, or Flickr, and link them back to your site, where possible
  • Put words and descriptions around your graphics to provide context and be sure to tag photos with keyword loaded data
  • Link your images and graphics to other posts on your site
  • Use the keyword as the name of the image

Buying Links vs Buying Rankings vs Stealing Content vs Selling Scams

SEOmoz Recommends Black Hat SEO Techniques

Remember back when Rand was saying that he thought it was a good idea for SEOs to police the action of other SEOs?

"Outing manipulative practices (or ANY practices for that matter) that put a page at the top of the rankings is part of our job"

It looks like he finally gave up on that bogus (anti-SEO) mindset, as SEOmoz just recommended buying and 301 redirecting expired domains for their links to boost your Google rankings.

They certainly can't justify blogging about cleaning up manipulative spam anymore if they are going to offer that up as a friendly SEO tip.

Google considers redirecting expired domains for links to be a black hat SEO practice. Danny Sullivan recently quoted Matt Cutts on buying domain names:

"The sort of stuff our systems would be designed to detect would be things like someone trying to buy expired domains or buying domains just for links." - Matt Cutts

What Matt reveals is how Google would work in an ideal world, however some domains slip through. If Google ever finds them then they may ignore it or they may burn everything to the ground based on some small percentage of the site's link profile relying on expired links. Matt Cutts got started building the webspam team at Google when he found an expired domain (with a link from the W3C) that was converted to a porn website.

Screw Buying Links, Buy Rankings

If Matt Cutts claims that he does not like the buying of sites for links, what about buying sites for their rankings? (Isn't that what the links are for?) Could buying rankings possibly be any better? Bankrate's CEO admited to buying CreditCardGuide.com for Google rankings in the media (and in a press release published at investor.bankrate.com/releasedetail.cfm?ReleaseID=334008 )

"As an affiliate of Nationwide Card Services, which we acquired this past December, we have worked with CreditCardGuide and have been able to watch their growth and momentum firsthand," stated Thomas R. Evans, President and CEO of Bankrate. "CCG has done a great job of developing its organic traffic and ranks highly in a number of important credit card search terms. Adding more direct, high-quality traffic to our credit card business will grow our revenue and improve the margins in this important category," Mr. Evans added.

If I issued a press release about buying a site for its strong links or strong rankings the Google engineering team would probably burn it to the ground on principal. It would not last a day. But it is ok if BankRate does it.

Many Businesses Are Built Off Search

Lots of sites are bought for their links. Business models are built off of extending out a shell of a site with links. Look at the (low) quality of content published on sites like eHow. Would such incentivized user generated content like that have any chance at ranking if it were not built on an old trusted domain purchased for the project?

If Google wants to corrupt many new links with nofollow and put excessive weight on old websites then people will buy old sites. It is simply a game of economics. Every algorithm move causes an obvious reaction. There is already a market in selling Facebook profiles. What is so bad about buying and selling domain names and websites?

Search Engines Aid Illegal Businesses

Content is bought and sold. And sometimes it is stolen

If Google was concerned with what was "fair" they wouldn't wrap nearly 70% of the stolen content on the web in their ads. Google knows about that stat, but since it makes them money they look the other way.

It is no secret that Google is being called the next pirate bay. And with good reason, for anyone selling content online. If you sell desirable content, Google will recommend the torrent, a practice which likely makes them liable for contributory infringement and/or vicarious infringement.

Have cash and want some editorial links? There is probably a good court case to be had suing Google for that infringement.

It hurts the mainstream media's credibility when they steal a bit of content, but most of those millions of pages of stolen content wrapped in AdSense have no brand or legitimate business to protect.

Just like the scammers offering "free" government grants (complete with reverse billing fraud) through AdWords. Google's public relations team lied to ClickZ and the FTC when they said they cleaned up those grant ads over a month ago, as those scam ads are still running.

Google's Lack of Morals

Which is worse

  • buying a link or site that may have a commercial offer on it
  • claiming to be the moral police of the web, while knowingly selling ads to advertisers that are defrauding consumers, and lying about cleaning it up once questioned by authorities?

Google added a feature to search for similar images and has a claim your content feature for video, but what is taking Google so long to create a similar system for textual content? It won't appear until they get enough blowback that it makes financial sense for it to appear.

Search is Not About Relevancy (or User Experience)

If search engines were concerned with user experience they wouldn't sell ads to scammers (and lie about cleaning it up).

If search was about relevancy go compare would at least rank for their brand name. But they don't. And so would John Chow and Text Link Ads. But they do not.

Search is not about relevancy or the user. It is about ensuring profits and maintaining the perception of control. It's simple as that, really.

Bob Dylan Offers Sage SEO Advice for New Websites & New Webmasters

"When you got nothing, you got nothing to lose
You're invisible now, you got no secrets to conceal." - Bob Dylan

When your website's got no rankings, you got no traffic to lose
You're website is invisible now, you got no links to conceal.

Do not let another organization's self-serving (and hypocritical) guidelines control your every move...especially if you are so new and unestablished that your biggest risk is never gaining traction.

The biggest risk you can ever take is taking no risk at all.

  • You can't benefit from pull marketing unless you first do push marketing.
  • You can't be a market maker without first being a market manipulator.
  • If you are new, network effects are working against you right now.

YouTube used a legal loophole to loot billions of dollars of copyright content. Had they "played by the rules" they wouldn't have been bought by Google for $1.65 billion. And you would not get to enjoy this wonderful video right now

Why You Do Not Need To Be A Wizard To Be A Competent SEO

Somewhere, just across the Mexican border, a small cabal of search gurus meet.

They sit in a low lit, smoke filled room. The location is only known to the few, because membership of this club is exclusive. It is highly unlikely you will ever be asked to be a member.

That's just how it is.

In order to be invited, you need to bring some serious benefits to the table. But once you're a member of this club, you get to learn "the secret". The secret is the recipe for how to rank high on Google, Yahoo & MSN.

Want to be a member of this club?

Hey, who doesn't!

Many new to SEO, and some not so new, may well imagine such a club. They scour message boards and blogs for "the secret" in the hope "the secret" will be leak out somewhere.

It's a fools quest, of course.

There are only two ways to get such a secret. Work for the upper echelons of Google, Yahoo or MSN, or engage in some heavy reverse engineering. If someone did discover something by reverse engineering, are they going to post it to a blog or a forum? Would you?

Ok, I will.

Are you ready?

Hack a site to host your content, which forces redirects on end users, and then hack a few other sites to link at those hacked pages

Doesn't really help, does it.

SEO Wizadry & Why You Don't Need It

The fact is, you don't need to be a technical wizard to be a competent SEO, or to benefit from SEO.

Those who benefit most from SEO probably aren't focusing much on SEO at all, because SEO is only one part of the puzzle.

Take Wikipedia, for example. Wikipedia is top ten for countless terms, yet the SEO is simple, solid, and basic. What separates Wikipedia from the rest is that they combine basic SEO with a sound business model. They have found a way to have people create content for them for nothing, and to talk them up.

The same lesson applies to any site. Integrate good, solid SEO, just as you would integrate copywriting, design, market analysis, and other aspects essential to success on the web, and lay it on top of a sound business model.

Wikipedia's "Advanced" SEO

Want to know the "advanced" pieces of the Wikipedia SEO strategy? They encourage systematic content theft:

As I perused the wikipedia notes for editors back then, I came across a discussion about linking out. When is it proper to link out from a wikipedia article to a web page on the Internet? The answer was scary to me at the time. Wikipedia editors were told to look at the web page and consider if the information it held could be taken and rewritten as part of the wikipedia article. If it could, do that and don’t link out because that web page would have become redundant: it’s information would now be part of wikipedia. If it could not be so hijacked (my word), then yes, consider linking out to it.That early observation set my course for competing with wikipedia. I knew where they stood, and that they had a plan to disintermediate me as a web publisher.

And then they automate internal linking and slap the label of "open" on the content to make the marketing story powerful. That accumulates PageRank, which they then funnel on through to commercial Wikia pages that are growing hot on the heals of Wikipedia.

Such a system is "revolutionary" and "displays a new and glorious side of humanity" ... so long as it is not your content that they are stealing.

The "advanced" piece of the Wikipedia strategy comes down to business & marketing strategy. Creating the marketing story that make people perceive something as being better than it is, while hiding the externalities. Had they not pushed the story "Imagine a world in which every single person on the planet is given free access to the sum of all human knowledge" then they would not have been able to steal so much content, and they would not have accumulated enough link equity to make their for-profit business work.

Essential SEO Advice

Most SEO advice you'll see boils down a variation on the following:

  • Focus your efforts on keyword terms that relate to your market segment
  • Make sure a spider can crawl the content
  • Build content that people will link to
  • Actively pursue links

Of course, there are various how-to's on how to achieve those four points, and for that you should buy the book ;)

Once these aspects are covered, there is marginal return in arcane trickery for most people. Your time is almost certainly better spent focusing on business fundamentals & holistic marketing strategy, because you have a lot of control over these areas.

If the business fundamentals are wrong, SEO trickery won't help.

People may arrive on a site, but then what? Do you provide something others want? Does it cost less to provide that something that the price you can charge for it? Is your offering better than your competition?

Someone who has asked those questions and satisfactorily answered them will always be a step ahead of those who haven't.

When I was new to SEO, I wish someone had told me how it really was. It would have saved me a lot of time and effort. I got sites ranking that didn't have sound business models, and they rightly failed. We've all been there, I'm sure.

So, for those new to SEO, make sure you cover the basics of both SEO and business.

Essentials Of SEO

Essentials Of Business

Beyond that, it's as complicated as you want to make it :)

In a Galaxy Far Far Away...

I have been interviewed and/or profiled and/or done some guest columns around the web that I have not yet mentioned here. Here is a short list of some such media worth checking out...

Guest Columns

Some recent columns I wrote for Search Engine Land: 5 Ways To Rise Above The Noise and Are You Sitting On A Good Idea? and Recovering from the Blue Screen of Death as an SEO.

Interviews

Here is a video interview by Dr. Ralph Wilson about some ways you can make money off of looking through your website analytics data

Here are text interviews from SEO Boy & Wildfire Marketing Group.

Other Additional Mentions & Contributions

My buddy Matt Siltala asked me a few questions for 8 Gurus that "get" Twitter Answer Questions.

ProspectMX featured a quote from me in their universal search guide.

What Is Better Than Free?

Have you noticed a lot of content is turning into paid content lately?

In many cases, it's because the advertising revenue model isn't working so well.

Bob Massa posted in the SEOBook forums recently:

Internet advertising in all its glorious forms we know it doesn't work. If it did, newspapers and magazines would be enjoying a season of power and control they haven't held since the early 20th century. But they are not. Instead they are dying. Same goes for the entire TV industrial complex. And keep in mind that if anyone on the planet knows advertising and how to sell it, it would be TV and print. But they are dying while trying very hard to find a way to wiggle in and salvage some face, (and revenue).

It's a good point.

If advertising is so lucrative, why are advertising driven companies, like newspapers, struggling? If this advertising worked well, then the advertising rates would surely be a lot higher than they are now.

Of course, people do make money with internet advertising. Just look at Google. But, for those without massive scale, traffic is getting more and more niche-ified and dispersed, yet conversion rates are staying around the same level - 3-4%. The task of making money out of your site becomes harder and harder. There are only so many advertisers to go around, and there is a low barrier to entry to markets, which means a steady stream of competition.

How many people are frustrated with Adsense? The Adsense model relies on sending people away from your site. Without an increasing stream of visitors prepared to click on the ads, this model is difficult to scale, especially in high value niches.

The Economist recently featured an article entitled "The End Of The Free Lunch Again":

Google’s ability to place small, targeted text advertisements next to internet-search results, and on other websites, meant that many of the business models thought to have been killed by the dotcom bust now rose from the grave. It seemed there was indeed money to be made from internet advertising, provided you could target it accurately—a problem that could be conveniently outsourced to Google. The only reason it had not worked the first time around, it was generally agreed, was a shortage of broadband connections. The pursuit of eyeballs began again, and a series of new internet stars emerged: MySpace, YouTube, Facebook and now Twitter. Each provided a free service in order to attract a large audience that would then—at some unspecified point in the future—attract large amounts of advertising revenue.

Now the bubble has burst, internet companies are again laying people off and closing their doors. It turns out not many businesses can live off advertising alone, especially in a slump.

So, if advertising isn't really working, what can you do instead?

Better Than Free

You've heard the saying "information wants to be free"?

Information may want to be free, and those consuming the information may want it to be free, but how will the publisher earn a living? If the publisher isn't paid, s/he will stop publishing and do something else. Publishing high quality material consistently takes a lot of time and effort.

But the internet makes information easy to copy and redistribute, thus driving down it's value in dollar terms.

The newspaper business is stuck in this trap. Stories can be copied. Stories are abundant. Newspapers only survived up until now because they have been able to exploit monopoly positions based on geography. The internet has blown that barrier to entry wide open.

There's a great article on The Technium which helps illustrate both the problem, and the solution. It's a great read.

When copies are super abundant, they become worthless.When copies are super abundant, stuff which can't be copied becomes scarce and valuable. When copies are free, you need to sell things which can not be copied".

We've talked a lot on this blog about networking and building up brand. Part of the reason this strategy works in the long term is that you're building up something that cannot be copied. In so doing, you're creating a barrier to entry.

So what can't be copied?

Technium proposes adopting some of the following qualities

  • Trust - When all else is equal, you'll prefer to deal with someone you trust
  • Immediacy - many people will pay to see new release films, but little for or nothing for them six months later. Be first.
  • Personalization - customize an offering to individual preferences. It is more time consuming, but it encourages a relationship
  • Interpretation - Red Hat give Linux away but sells the support service. So is the software really "free"?
  • Authenticity - if you buy a knock off, it doesn't feel like the real thing.
  • Accessibility - could you make free products more accessible? Charge for that service. Related to nterpretation.
  • Embodiment - the music is free, the concert is expensive
  • Patronage - people WANT to pay. It lets them offer a token of their appreciation. Make it very easy to do.
  • Findability - Google works on this premise.

What aspects can you roll into your service or product? What other qualities are "better than free"?

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