RC Jordan on Search

Graywolf recently interviewed RC Jordan about SEO. Great interview of one of the true industry pioneers.

I worry less about the threat of mobile than I do about "specialty browsers" or "surfing channels" being built into the X-box, Wii, and other gaming and home entertainment servers. John Q. Public will accept channeled/gated browsing and, worse, full-blown Push technology because he's lazy. Searching is work and, to make it worse, he isn't very good at it.

But is it SPAM?

Many marketers promote a naive worldview where things are black and white, but few profitable marketing methods are ever clearly black and white. The largest areas of profit are usually somewhere in the gray. You take the brand of something really white and good and you use that to gain enough leverage to monetize it using shadier or more aggressive margin rich ideas.

Using AIDS to Market Your Products:

Want an example? Werty was recently pissed off about product Red being a scam. Charge twice as much for a product and share HALF of the PROFITS with AIDS related causes.

While still on the topic of AIDS, did you know that last year Bristol-Myers Squibb got a bunch of media coverage for a site called Light to Unite, where they donate $1 to the National AIDS Fund each time someone lights a candle with the click of a mouse*. There have been nearly 1.8 million candles lit, but Bristol-Myers Squibb used the asterisks and small print to cap the payout at $100,000.

You take a corporate agenda, give a few crumbs to a non-profit, and have them market your story for you. Is that spam? Is that legitimate marketing? Not sure.

Is it biased ans self-serving? Absolutely, but then all marketing is.

Ads as Content:

I told my girlfriend that Obama will accidentally be called Osama because it was too easy to make that accident. Turns out it has already been happening for years.

Language is intentionally used and misused in specific frames, formats, and various levels of preciseness or vagueness to push the agenda of the author or originator of the story. Public relations is still going strong today.

Why do the media keep running stories saying suits are back? Because PR firms tell them to. One of the most surprising things I discovered during my brief business career was the existence of the PR industry, lurking like a huge, quiet submarine beneath the news. Of the stories you read in traditional media that aren't about politics, crimes, or disasters, more than half probably come from PR firms.

Brand Duplication:

In most fields, most profitable businesses are arbitrage plays.

Why does InterActive Corp need Expedia, Hotels.com, TripAdvisor, Hotwire.com, and then even niche brands like ClassicVacations.com all in the travel vertical? What is the significant value add and mark of differentiation between each of those brands?

Yahoo! has search results, paid ads, local listings, their directory, Yahoo! Shopping, Yahoo! Answers, and Yahoo! News. Those cover virtually every vertical, but then they have content in other large verticals like auto, sports, tech and travel. Some of these leverage content from one another. They extend that content further with spam aggregator ideas like Yahoo! Brand Universe, plus they own automated content networks and niche brands like Del.icio.us, Flickr, and MyBlogLog. Do they really need that many brands competing with each other? They are already the most popular site on the web and they STILL are avid link buyers. If they already have that much traffic do they still need to buy links? And why are they selling these links on their homepage?

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So that is mortgage / credit, education, credit cards, and credit reports. In SEO those are generally considered spammy fields. Why? Because they are high profit / high margin fields where there are a ton of duplicate brands which do not add much value to the web.

Google is no better than any of the other companies. How much web spam is paid for by AdSense? Why does Google recommend publishers blend the ads with the content (unless they are selling links, in which case it is a sin of some sort)? Why does Google sell ads for software they recommend avoiding in their webmaster guidelines? Why do they syndicate ads on Warez websites? Why do they recommend bidding on keywords like bootleg movie download?

Having an automated ad network that pushes just about anything does not make it any more humane. It just increases the margins, so Google can push it further. But blindly profit seeking algorithms cause people to push the envelope to stay competitive. Is it any surprise that the UK is enacting laws to make fake reviews illegal?

If Google is so worried about noise that they have to quality price many ads off the page to keep it clean, why are the Google Checkout buttons so graphically large and aggressive on a virtually all text search result page? Does Google really need to push their checkout product this hard?

Doesn't that look a bit spammy, or tacky at the least?

What is Relevancy?

In The Search Engines Are Killing SEO Mark Simon predicts that in an attempt to have relevant results that search engine optimization will be rendered largely useless by improving technology:

Searchers want relevant results. They’ll reward or punish engines according to the relevance they provide. Advertisers, meanwhile, go where the searchers are. And so in order to keep the advertisers, who make the engines money, the engines need to make sure their search results are as relevant as possible.

I would argue that branding and marketing have more to do with search market share than relevancy. Google destroys the competition in marketing savvy.

In most highly profitable commercial markets there is not much difference between one company and the next. What can a bank offer but money? And if they operate on smaller margins they have less they can spend on marketing, and they lose market share.

Look how hard Google is fighting to try to marginalize Paypal, to collect marketing data and make their market knowledge more complete. Google is making their own SERPs look spammy to try to win another market, and failing hard. With Checkout, Google is telling a story nobody cares about.

Google Ranks Garbage:

What does Google consider as an authoritative quality website? Why are sites like Yahoo! Shopping, Bizrate, Nextag, MSN Shopping, Dealtime, Pricegrabber, and Shopping.com all ranked in Google as being more valuable than most smaller retail sites? Because they have some editorial guidelines and they spend a ton on marketing. But they all offer similar content, with little differentiation between them, and no value add from one to the next. If Google is so good at determining relevancy why are they ranking so many sites with similar content and similar user experience?

If Google dislikes double dipping on AdWords ads then why do they have so many similar low value sites ranking at the top of the search results for so many search queries?

Google Has to Trust Something:

Maybe search will close some of the easy loopholes, but the search engines have to trust something to create relevancy. Whatever they trust people will manipulate. So search engines will start trusting end users and popular opinion more. So SEO will be more holistic, focusing on users more than engines, but it won't go away. There are too many high margin markets with little brand differentiation, and that means that those who can differentiate or get people to talk about them will win marketshare.

It doesn't matter if you were early to a market and your market growth was slow and organic, or if you are new to the market and are better at marketing. Google has to rank something, and staying stale isn't how they are going to have the best relevancy. People expect to find the results that people are talking about. If your brand is well known Google will rank it highly. They have to in order to be relevant.

Every Market is Gamed:

You can differentiate by showing your message over and over again in hopes that someone cares (like Google Checkout), you can partner up with PR firms and non profits (like Gap and Bristol-Myers Squibb), or you can try to connect with people by sharing information about your topic or creating some other type of real value.

Anyone who thinks the search results will stop being manipulated is a person who fails to see how much the mainstream media is gamed everyday. And so is Digg. And so are most blogs. All authority systems are gamed by marketing.

People tell themselves certain lies to make the world make sense. Microsoft is bad. Apple is good. etc etc etc

The web is more targeted, more viral, and more reactive to marketing messages than other channels. Search will get gamed faster and harder as search commoditizes many thin arbitrage plays, the system teaches people to mesh ads and content, and the easy search algorithmic holes are closed.

SEO will never die. It will just continue to evolve with the market. Some self promotional gurus will associate SEO with dying low value spam, but as long as search companies are hiring SEOs I don't think we have much reason to worry about the future of SEO.

The John T Reed School of Hate Marketing

When I reviewed one of John T Reed's books I stated that his view of SEO was a bit simplistic. He believed that you would just rank for anything you wrote about, but the reason why he ranked for everything under the sun is that he published many scam and scammers review articles.

Making it Easy to Love a Hated Topic:

If your website is in a sketchy field, one of the easiest ways to gain authority is to knock down things that are far sketchier than your own business model. If you review things that are easy to hate which rip off a lot of people it is easy for people to link at that. Then that authority and link equity spreads around your site to your other pages.

The core of your site should be based on servicing your customers as best you can, but if you need a bit of a bump in terms of link equity and you are in a sketchy field you might be able to get those links by reviewing things that people are generally biased against.

How far Should I Push it?

The thing you have to be careful with is to not be too hypocritical when you do those reviews, or else a large part of the market might not take to it too well.

If what you are doing costs you significant credibility and support from within your community you are not going to rank well if the algorithms become more community oriented, plus when people search for you they won't find others saying nice things about you, which makes it hard to charge a premium for your products and services.

Emotions = Links:

People link because of emotions. If you can tap curiosity, laughter, happiness, hate, or rage you can get more link equity than you know what to do with.

View All Your Google Supplemental Index Results

[Update: use this supplemental ratio calculator. Google is selfish and greedy with their data, and broke ALL of the below listed methods because they wanted to make it hard for you to figur out what pages of your site they don't care for. ]

A person by the nickname DigitalAngle left the following tip in a recent comment

If you want to view ONLY your supplemental results you can use this command site:www.yoursite.com *** -sljktf

Why Are Supplemental Results Important?

Pages that are in the supplemental index are placed there because they are trusted less. Since they are crawled less frequently and have less resources diverted toward them, it makes sense that Google does not typically rank these pages as high as pages in the regular search index.

Just how cache date can be used to view the relative health of a page or site, the percent of the site stuck in supplemental results and the types of pages stuck in supplemental results can tell you a lot about information architecture related issues and link equity related issues.

Calculate Your Supplemental Index Ratio:

To get your percentage of supplemental results you would divide your number of supplemental results by your total results count

site:www.yoursite.com *** -sljktf
site:www.yoursite.com

What Does My Supplemental Ratio Mean?

The size of the supplemental index and the pages included in it change as the web grows and Google changes their crawling priorities. It is a moving target, but one that still gives you a clue to the current relative health of your site.

If none of your pages are supplemental then likely you have good information architecture, and can put up many more profitable pages for your given link equity. If some of your pages are supplemental that might be fine as long as those are pages that duplicate other content and/or are generally of lower importance. If many of your key pages are supplemental you may need to look at improving your internal site architecture and/or marketing your site to improve your link equity.

Comparing the size of your site and your supplemental ratio to similar sites in your industry may give you a good grasp on the upside potential of fixing common information architecture related issues on your site, what sites are wasting significant potential, and how much more competitive your marketplace may get if competitors fix their sites.

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Get Your Blog Out of Google's Supplemental Result Hell

Blog Indexing Question: My ranking for my core keyword went up, but most of my site was recently put in Google's Supplemental Index, and I saw my income and traffic drop sharply. I have not built any links recently or made any changes to my site. How can I fix this and get my site top rankings again?

Answer: Google has been tightening down on their duplicate content filters. They have also been using PageRank scores to determine whether to index a page, if they should stick it in their supplemental results, and perhaps how strongly they should apply various filters (such as duplicate content filters).

Between slightly lower internal PageRank scores (minor issue) and increasingly aggressive duplicate content filters (major issue) and significant duplication from page to page on your site (major issue) much of your site is in Google's supplemental index.

Get Real Links:

Google's Matt Cutts stated:

In general, the best way I know of to move sites from more supplemental to normal is to get high-quality links (don’t bother to get low-quality links just for links’ sake).

Since you said you have not built links in a great deal of time and few people are talking about your site in the active parts of the web the key is to write more about things that people are talking about or would comment on. Great content helps build links. You have to keep blogging if you want to keep your mindshare up.

Others pointing more link equity at your site from external sources should help improve your PageRank scores. PageRank is a large part of what is used to determine if a page is of high enough quality to stay indexed (or put in the supplemental index), and how aggressively duplicate content filters (and other filters) should be applied against it.

If you get strong editorial deep links from other bloggers that should also help search engines crawl that portion of your site better to make up for any information architecture related issues that may be causing certain portions of your blog to be inadequately crawled.

Make Longer Posts:

Since your posts tend to only be a sentence or two long, most of the pages are rather similar to each other. You may want to post more text in each post, and turn comments on to have more unique text on each page.

Reduce Sitewide Repetitive Features:

You need to make your page titles and meta descriptions unique on each page.

You may also want to resort your code order to put unique content higher in the page content and have duplicated and sitewide template related issues occur later on.

Don't Link at Garbage:

Since your site has a rather low PageRank you may want to only list your blogroll on your home page instead of every page of your blog. Take out other parts of your site that heavily duplicate each other from page to page. Also consider removing your sitewide links to some of the unimportant pages on your site to flow more of your link equity throughout your site.

I would also recommend removing the tagging pages on your site as your site is already navigable via your categories, and the tags create low value noise pages that reduce your link equity distributed on the quality pages. I also think it is foolish to link at all those auto-generated Technorati pages...that wastes a lot of your link authority. I would also recommend not linking to some of the pages you don't want Google to index, such as those printer friendly pages. You may also want to block those printer friendly URLs using the Robots.txt protocol.

You have canonical URL issues which can be fixed. If www.mysite.com and mysite.com are showing different PageRank scores 301 redirect the less popular version of your URL to the more popular version.

You also have a few broken links on your site that could be fixed.

All these changes should facilitate better indexing of your blog posts.

Issues for Commercial Sites:

Many commercial sites (especially thin product database sites) also fall into the Google Supplemental index. The above examples all apply to those types of sites, but in addition you could consider the following

  • add an editorial element to your site to improve your sitewide authority score

  • enable customer feedback and reviews to get more unique content on your pages

Keep in mind that if you do not do any offline marketing or much marketing outside of search, your site is more prone to large swings from search related fluctuations than some other sites which have more brand equity and/or do other forms of marketing.

Video as a Key to Market Growth for Small Players

Brian Clark recently linked to a 51 page Michel Fortin PDF which was against writing long copy salesletters. It is a great read for any web marketer. A few highlights:

  • Human nature extends through all mediums.

  • The early web mimicked offline direct marketing. This is why long sales letters worked so well.
  • Due to increasing competition for attention (more websites, more web users, more email, more IMs,
    more spam, audio and video content, games and widgets, statistics programs, and software making the
    reach of one person greater) we have to package attention grabbing content in smaller easier to
    consume pieces if we want it to be consumed.

  • We look for proxies of trust and proxies of value. More people are looking for signs of trust
    away from sales letters, shifting sales from a sales letter to a sales process.

  • "Web 2.0 is about giving the user more control and selling them in the way they want to be sold."
  • "The more technology-driven we become (i.e., the more automated, static, robotic, and
    impersonal we become, as is the case with the web), the more we will crave and seek out human interaction."

  • Some people learn better with video and for many people video is far more stimulating that reading.
  • People are becoming more insatiable and want quicker answers and more free samples.
  • Many people are seeking more content upfront instead of getting it after they get on your newsletter.
  • Even after the purchase videos can be used to help orders stick.

How Salesletters Relate to Search:

You can take Michel's thesis on salesletters and extend it out to everything else on the web. Search is largely a proxy of how well people trust a website, a merchant, or person.

If a person searches for your brand name do they find any feedback about your company? Or is it just a bunch of ads for competitors and a few customer complaints? Or, worse yet, is nobody talking about your brand?

If a person searches for THEIR needs how THEY want to do you have any relevant trustworthy content to lead them into your sales process?

Cutting Edge Search Engine Marketers on Video:

Martinibuster recently posted a fabulous entry titled Creating Authority and Link
Development
. Like Michel Fortin's report, it is worth reading from end to end, but here is a sample:

Every selling point relative to the product is appropriate subject matter for demonstration.
It can be presented as one long presentation or it can be broken down into chunks. Yes, it’s an infomercial,
but it’s a way to demonstrate your product in a manner that site visitors are coming to expect and
appreciate. Giving them a way to preview the product is an excellent way of providing value with quality
content. It’s something to link to.

Roger also recently mentioned the move from text to video.

Matt Cutts, WebProNews, and a few search marketers like Lee Odden and Rand Fishken have been using video much more than in the past. Over the past few years Google has been the leading innovation platform at scale. And they recently bought YouTube for $1.65 billion. All of these should be seen as a signal of where things are headed.

Video was shunned in the past largely due to bandwidth costs, and because it had little to no text associated
with it (and was hard to find). But that is changing because:

  • bandwidth costs are dropping - essentially free

  • transcription costs are dropping
  • within a few years audio search will significantly improve (think of how approximate general search is, yet people use it because it is good enough, audio search does not have to be perfect)
  • aggregators, taggers, and bloggers are making it easier to find interesting and unique valuable video content, and are making it easier to find in general search indexes by writing about it
  • if people are talking about me and linking to my site it raises my authority and the authority of every document on my site...so even if one of my videos does not have a lot of text near it but still gets linked to it still adds value to my site

Killing Off Small Players

Currently there is a large blurring between ads and content. It is what Google teaches publishers to do, and targeted ads as content is one of the reasons smart affiliates have been able to make a killing over the past decade.

But due to improving duplicate content filters and an increasing amount of people producing editorial content and editorial links it is getting hard to rank a site which is targeted ads as content unless you attach some sort of editorial or other value add to your site. Plus easy to organize link lists are losing value to improving search technology, social bookmarking and news sites, vertical search engines like Google Custom Search Engine, and the editorial value added by bloggers and media discussing their topic and reviewing related websites.

Large players are wising up to search, with companies like eBay and AOL buying up vertical authorities like TradeDoubler and StubHub. Yahoo! has been pushing splog-like brand universes to leverage traffic streams associated with well known brands.

And it is getting harder to buy the search ads too. Minimum ad relevancy and quality score improvements make some terms out of reach for newer and less sophisticated players. And even traditional content sites like large newspapers are buying keywords to boost their exposure.

If you are logged into a Google Account Google just stopped giving you the ability to see
which results are personalized as they ramped up personalized search. AdWords manipulate the organic search results. And as noted in a comment by Hawaii SEO, the large brands will not only have more authority to rank for the more generic terms, but they also will be able to afford keyword ads early in the buying cycle, even if those keywords offer a negative ROI. If that early broad exposure leads to those sites being biased for long tail keywords as the buyer does deeper research that will also bias traffic streams to larger sites.

Major corporations, which typically are slow at reacting to new markets and opportunities, are already using keyword based search data to determine what products to make and how to name their products.

A while ago I wrote a post about how Google could commoditize nearly everything. I wasn't writing that to be a pessimistic wanker. My point was that as they get better at distinguishing the differences between real brands and non brands it is going to be much harder to keep making money from Google trust if you aren't also heavily trusted AWAY from Google.

Video & Interactivity Helps Keep Small Players Competitive:

Those who are getting into video now have a head start on people who still think of the web exclusively in terms of text. Think of the current video players as the equivalent of early domainers or people who were creating legitimate domains in your field a decade ago.

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[Video] Submitting to Web Directories to Build Your Link Profile

Video Summary:

This video is 15 minutes 17 seconds long. Directories are easy sources of links, but links from lower quality web directories may not get indexed by some major search engines, may not carry much weight in Google, and may put your site in a bad community. This video covers evaluating the quality of a directory as a link source.

Resources Mentioned in This Video:

Examples of Quality Directories:

  • Curlie - formerly DMOZ, which was also referred to as the Open Directory Project or ODP. Free submission, but it may take a long time to get listed as it is ran by volunteers. The original DMOZ shut down on March 17, 2017.

  • Yahoo! Directory - $299 per year for commercial listings. Free for non-commercial listings. EDIT: dir.yahoo.com was shut down on December 27, 2014
  • Business.com - allows listings in multiple categories and you can point a few deep links at important pages on your site. EDIT: no longer an actual directory
  • BOTW
  • JoeAnt
  • Gimpsy

Find More Directories:

  • Drill down on in the ODP for categories of directories. ex: ODP Software Directories

  • Search for your keywords, related keywords, or your keywords + directory. Sites that rank might be decent link sources (depending on other quality signals).
  • Look at inbound links pointing to competing websites.
  • Use lists of directories. Please note that many directory lists are nepotistic (recommending their own directory as being the next best thing) or heavily influenced by advertising, and small niche high quality directories that are not on lists of 1000 cheesy directories are probably better than lists of directories commonly used to spam search engines. Each list will have some good directories and many junk ones. PageRank is nowhere near as important as other quality signals. Here are a few lists: Strongest Links, SEO Company, ISEDB, and Search Engine Guide.

Things I Should Have Mentioned That I Forgot:

  • The Google Directory is a clone of DMOZ, organized by PageRank. EDIT: directory.google.com was shut down in July of 2011.

  • If a directory does not charge a submission fee take extra effort to make sure your description and title are clean and proper (ie: factual and not keyword stuffed). Emulate other listings.
  • It is important to mix your anchor text and descriptions to make your link profile look natural. Emulate other listings in your category, and try to use your keywords in some of your link anchors if the directory will allow it.
  • Directories count more in verticals where the competition is weak and not well integrated into the web. If your competition is frequently mentioned in the active portions of the web on news sites, blogs, and social sites then you will need to be mentioned on there as well if you want to compete.
  • An established site well integrated into the web which already has a clean link profile can be more risky with what sites they get links from, whereas a new site or a site with limited authority would likely do better building links from the higher quality sources first, then maybe getting lower quality links later, only after their site has proven trustworthy.

Google Using Search Engine Scrapers to Improve Search Engine Relevancy

If something ranks and it shouldn't, why not come up with a natural and easy way to demote it? What if Google could come up with a way to allow scrapers to actually improve the quality of the search results? I think they can, and here is how. Non-authoritative content tends to get very few natural links. This means that if it ranks well for competitive queries where bots scrape the search results it will get many links with the exact same anchor text. Real resources that rank well will tend to get some number of self reinforcing unique links with DIFFERENT MIXED anchor text.

If the page was ranking for the query because it was closely aligned with a keyword phrase that was in the page title, internal link structure, and is heavily represented on the page itself that could cause the page to come closer and closer to the threshold of looking spammy as it picks up more and more scraper links, especially if it is not picking up any natural linkage.

How to Protect Yourself:

  • If you tend to get featured on many scraper sites make sure you change your page titles occasionally on your most important and highest paying pages.

  • Write naturally, for humans, and not exclusively for search bots. If you are creating backfill content that leverages a domain's authority score, try to write articles like a newspaper. If you are not sure what that means look at some newspapers. Rather than paying people to write articles optimized for a topic, pay someone else to do it who does not know much about SEO. Tell them to ensure they don't use the same templates for the page titles, meta descriptions, and page headings.
  • Use variation in your headings, page titles, and meta description tags.
  • Filters are applied at different levels depending on domain authority and page level PageRank scores. By gaining more domain authority it should help your site bypass some filters, but that may also cause your site to be looked at with more scrutiny by other types of filters.
  • Make elements of your site modular so you can quickly react to changes. For example, many of my sites use server side includes for the navigation, which allows me to make the navigation more or less aggressive depending on the current search algorithms. Get away with what you can, and if they clamp down on you ease off the position.
  • Get some editorial deep links with mixed anchor text to your most profitable or most important interior pages, especially if they rank well and do not get many natural editorial votes on their own.
  • Be actively involved in participating in your community. If the topical language changes without you then it is hard to stay relevant. If you have some input in how the market is changing that helps keep your mindshare and helps ensure you match your topical language as it shifts.

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