Growing Up vs Breaking Things
Facebook's early motto was "move fast and break things," but as they wanted to become more of a platform play they changed it to "move fast with stability." Anything which is central to the web needs significant stability, or it destroys many other businesses as a side effect of its instability.
As Google has become more dominant, they've moved in the opposite direction. Disruption is promoted as a virtue unto itself, so long as it doesn't adversely impact the home team's business model.
There are a couple different ways to view big search algorithm updates. Large, drastic updates implicitly state one of the following:
- we were REALLY wrong yesterday
- we are REALLY wrong today
Any change or disruption is easy to justify so long as you are not the one facing the consequences:
"Smart people have a problem, especially (although not only) when you put them in large groups. That problem is an ability to convincingly rationalize nearly anything." ... "Impostor Syndrome is that voice inside you saying that not everything is as it seems, and it could all be lost in a moment. The people with the problem are the people who can't hear that voice." - Googler Avery Pennarun
Monopoly Marketshare in a Flash
Make no mistake, large changes come with false positives and false negatives. If a monopoly keeps buying marketshare, then any mistakes they make have more extreme outcomes.
Here's the Flash update screen (which hits almost every web browser EXCEPT Google Chrome).
Notice the negative option installs for the Google Chrome web browser and the Google Toolbar in Internet Explorer.
Why doesn't that same process hit Chrome? They not only pay Adobe to use security updates to steal marketshare from other browsers, but they also pay Adobe to embed Flash inside Chrome, so Chrome users never go through the bundleware update process.
Anytime anyone using a browser other than Chrome has a Flash security update they need to opt out of the bundleware, or they end up installing Google Chrome as their default web browser, which is the primary reason Firefox marketshare is in decline.
Google engineers "research" new forms of Flash security issues to drive critical security updates.
Obviously, users love it:
Has anyone noticed that the latest Flash update automatically installs Google Toolbar and Google Chrome? What a horrible business decision Adobe. Force installing software like you are Napster. I would fire the product manager that made that decision. As a CTO I will be informing my IT staff to set Flash to ignore updates from this point forward. QA staff cannot have additional items installed that are not part of the base browser installation. Ridiculous that Adobe snuck this crap in. All I can hope now is to find something that challenges Photoshop so I can move my design team away from Adobe software as well. Smart move trying to make pennies off of your high dollar customers.
In Chrome Google is the default search engine. As it is in Firefox and Opera and Safari and Android and iOS's web search.
In other words, in most cases across most web interfaces you have to explicitly change the default to not get Google. And then even when you do that, you have to be vigilant in protecting against the various Google bundleware bolted onto core plugins for other web browsers, or else you still end up in an ecosystem owned, controlled & tracked by Google.
Those "default" settings are not primarily driven by user preferences, but by a flow of funds. A few hundred million dollars here, a billion there, and the market is sewn up.
Google's user tracking is so widespread & so sophisticated that their ad cookies were a primary tool for government surveillance efforts.
Locking Down The Ecosystem
And Chrome is easily the most locked down browser out there.
- Chromium is turning into abandonware, with Google stripping features to try to push people over to Chrome.
- Extensions must be installed from the official store. If those extensions deliver malware, no worries. But if those extensions are not aligned with Google's business model - they will be banned until a commercial relationship aligned with Google's business model is established. #censorship
- While Google relies on bundling their toolbar & browser in updates to Flash and other plugins, they require an opposite strategy for anyone distributing Chrome plugins. Chrome plugins "must have a single purpose that is narrow and easy-to-understand."
- If someone other than Google changes default search settings, it's time to reset hijacked settings.
- Chrome is so locked down that Yahoo! is canceling their search toolbar for Chrome to comply with recent Google Chrome policy updates, even as Google distributes toolbars in other browsers. #censorship
Whenever Google wants to promote something they have the ability to bundle it into their web browser, operating system & search results to try to force participation. In a fluid system with finite attention, over-promoting one thing means under-promoting or censoring other options. Google likes to have their cake & eat it too, but the numbers don't lie.
The Right to Be Forgotten
This brings us back to the current snafu with the "right to be forgotten" in Europe.
Google notified publishers like the BBC & The Guardian of their links being removed due to the EU "right to be forgotten" law. Their goal was to cause a public relations uproar over "censorship" which seems to have been a bit too transparent, causing them to reverse some of the removals after they got caught with their hand in the cookie jar.
Some have looked at the EU policy and compared it to state-run censorship in China.
Google already hires over 10,000 remote quality raters to rate search results. How exactly is receiving 70,000 requests a monumental task? As their public relations propagandists paint this as an unbelievable burden, they are also highlighting how their own internal policies destroy smaller businesses: "If a multi-billion dollar corporation is struggling to cope with 70,000 censor requests, imagine how the small business owner feels when he/she has to disavow thousands or tens of thousands of links."
The World's Richest Librarian
Google aims to promote themselves as a digital librarian: "It’s a bit like saying the book can stay in the library, it just cannot be included in the library’s card catalogue."
That analogy is absurd on a number of levels. Which librarian...
- tracks people to target ads at them?
- blends ads into their recommendations so aggressively that most users are unable to distinguish the difference between ads and regular recommendations?
- republishes the works of others, offers ultimatums while taking third party content, and obscures or entirely strips the content source?
- invests in, funds & defunds entire lines of publishing?
- claims certain book publishers shall be banned from the library due to nothing other than their underlying business model?
Sorry About That Incidental Deletion From the Web...
David Drummond's breathtaking propaganda makes it sound like Google has virtually no history in censoring access to information:
In the past we’ve restricted the removals we make from search to a very short list. It includes information deemed illegal by a court, such as defamation, pirated content (once we’re notified by the rights holder), malware, personal information such as bank details, child sexual abuse imagery and other things prohibited by local law (like material that glorifies Nazism in Germany).
Yet Google sends out hundreds of thousands of warning messages in webmaster tools every single month.
Google is free to force whatever (often both arbitrary and life altering) changes they desire onto the search ecosystem. But the moment anyone else wants any level of discourse or debate into the process, they feign outrage over the impacts on the purity of their results.
Despite Google's great power they do make mistakes. And when they do, people lose their jobs.
They were penalized November 17, 2012.
At a recent SMX conference Matt Cutts stated MetaFilter was a false positive.
People noticed the Google update when it happened. It is hard to miss an overnight 40% decline in your revenues. Yet when they asked about it, Google did not confirm its existence. That economic damage hit MetaFilter for nearly two years & they only got a potential reprieve from after they fired multiple employees and were able to generate publicity about what had happened.
As SugarRae mentioned, those false positives happen regularly, but most the people who are hit by them lack political and media influence, and are thus slaughtered with no chance of recovery.
MetaFilter is no different than tens of thousands of other good, worthy small businesses who are also laying off employees – some even closing their doors – as a result of Google’s Panda filter serving as judge, jury and executioner. They’ve been as blindly and unfairly cast away to an island and no one can hear their pleas for help.
The only difference between MetaFilter and tons of other small businesses on the web is that MetaFilter has friends in higher places.
If you read past the headlines & the token slaps of big brands, these false positive death sentences for small businesses are a daily occurrence.
And such stories are understated for fear of coverage creating a witch-hunt:
Conversations I’ve had with web publishers, none of whom would speak on the record for fear of retribution from Cutts’ webspam team, speak to a litany of frustration at a lack of transparency and potential bullying from Google. “The very fact I’m not able to be candid, that’s a testament to the grotesque power imbalance that’s developed,” the owner of one widely read, critically acclaimed popular website told me after their site ran afoul of Cutts’ last Panda update.
Not only does Google engage in anti-competitive censorship, but they also frequently publish misinformation. Here's a story from a week ago of a restaurant which went under after someone changed their Google listing store hours to be closed on busy days. That misinformation was embedded directly in the search results. That business is no more.
Then there are areas like locksmiths:
I am one of the few Real Locksmiths here in Denver and I have been struggling with this for years now. I only get one or two calls a day now thanks to spammers, and that's not calls I do, it's calls for prices. For instance I just got a call from a lady locked out of her apt. It is 1130 pm so I told her 75 dollars, Nope she said someone told her 35 dollars....a fake locksmith no doubt. She didn't understand that they meant 35 dollars to come out and look at it. These spammers charge hundreds to break your lock, they don't know how to pick a lock, then they charge you 10 times the price of some cheap lock from a hardware store. I'm so lost, I need help from google to remove those listings. Locksmithing is all I have ever done and now I'm failing at it.
There are entire sectors of the offline economy being reshaped by Google policies.
When those sectors get coverage, the blame always goes to the individual business owner who was (somehow?) personally responsible for Google's behaviors, or perhaps some coverage of the nefarious "spammers."
Never does anybody ask if it is reasonable for Google to place their own inaccurate $0 editorial front and center. To even bring up that issue makes one an anti-capitalist nut or someone who wishes to impede on free speech rights. This even after the process behind the sausage comes to light.
And while Google arbitrarily polices others, their leaked internal documents contain juicy quotes about their ad policies like:
- “We are the only player in our industry still accepting these ads”
- “We do not make these decisions based on revenue, but as background, [redacted].”
- "As with all of our policies, we do not verify what these sites actually do, only what they claim to do."
- "I understand that we should not let other companies, press, etc. influence our decision-making around policy"
Is This "Censorship" Problem New?
John Milton in his fiery 1644 defense of free speech, Areopagitica, was writing not against the oppressive power of the state but of the printers guilds. Darnton said the same was true of John Locke's writings about free speech. Locke's boogeyman wasn't an oppressive government, but a monopolistic commercial distribution system that was unfriendly to ways of organizing information that didn't fit into its business model. Sound familiar?
When Google complains about censorship, they are not really complaining about what may be, but what already is. Their only problem is the idea that someone other than themselves should have any input in the process.
"Policy is largely set by economic elites and organized groups representing business interests with little concern for public attitudes or public safety, as long as the public remains passive and obedient." ― Noam Chomsky
Many people have come to the same conclusion
Turn on, tune in, drop out
"I think as technologists we should have some safe places where we can try out some new things and figure out what is the effect on society, what's the effect on people, without having to deploy kind of into the normal world. And people like those kind of things can go there and experience that and we don't have mechanisms for that." - Larry Page
I have no problem with an "opt-in" techno-utopia test in some remote corner of the world, but if that's the sort of operation he wants to run, it would be appreciated if he stopped bundling his software into billions of electronic devices & assumed everyone else is fine with "opting out."
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