Google Universal Search on Steroids?

Another Google Glitch

I nuked a recent post about sites potentially getting filtered because it become somewhat irrelevant and speculative considering Matt Cutts stated the following in a Webmaster World thread today:

I don't consider those rankings indicative of anything coming in the future. Some data went into the index without all of our quality signals incorporated, and it should be mostly back to normal and continuing to get back to normal over the course of the day.

Google glitches often reveal engineer intent, and based on that, http://216.239.59.104/ is a !!! fascinating data center right now.

The Index That Never Was

That data set does look a bit incomplete, with...

  • some sites not ranking for their own brands (or other phrases that were aggressively used in anchor text)
  • lots of internal tag pages ranking from authority sites like Wordpress.com or Amazon
  • a bunch of international sites ranking in the global search results (no noticeable local bias)
  • authority sites like media sites and listing sites like Craigslist or Indeed.com ranking for core industry phrases with a simple internal page job listing
  • sites with a lot of usage data (possibly through brand awareness and related searches driven by advertising and/or affiliate traffic?) getting a bit more of a ranking boost than they would not have seen based on the PageRank model.

Universal Search Gets Big

Probably even more important than that ranking reshuffle is the appearance of universal search...everywhere, with the volume at #11 (or maybe 12?)! Just take a look at this search for credit cards...if you are not an AdWords advertiser, are not in universal search verticals (like news and video), and are not wikipedia, then you don't have many organic search results that you can rank for on the first page.

Other search results I looked at had a similar bias toward universal search - with heavy promotion of Google shopping results, Google books, videos, etc.

Having seen the above search results, consider that as time passes and we learn to trust search more we generally tend to click on the top few results, and then look at these click distribution stats from the AOL data from a couple years ago:

Overall Percent of Clicks

Relative Click Volume

  1. 42.13%, 2,075,765 clicks
  2. 11.90%, 586,100 clicks
  3. 8.50%, 418,643 clicks
  4. 6.06%, 298,532 clicks
  5. 4.92%, 242,169 clicks
  6. 4.05%, 199,541 clicks
  7. 3.41%, 168,080 clicks
  8. 3.01%, 148,489 clicks
  9. 2.85%, 140,356 clicks
  10. 2.99%, 147,551 clicks
  1. 3.5x less
  2. 4.9x less
  3. 6.9x less
  4. 8.5x less
  5. 10.4x less
  6. 12.3x less
  7. 14.0x less
  8. 14.8x less
  9. 14.1x less

1st page totals: 89.82%, 4,425,226 clicks
2nd page totals: 10.18%, 501,397 clicks

Will a #1 Google ranking still be worth a lot of money? Absolutely, but the gap between winners and losers will grow much larger. If you were planning on getting a bit of traffic by ranking #5 or #6 in the organic results, that listing may end up on page 2 of the search results...yielding virtually no traffic.

The Business of Search Result Page Changes

Why would Google consider making such a large shift?

  • they keep making the web more interactive hoping to eventually replace (or at least heavily augment) offline media distribution via television and other outlets (their real competition is not so much Microsoft or Yahoo!, but other information dissemination devices)
  • if they send traffic to editorial partners they help subsidize those businesses, and get the businesses addicted to Google traffic...thus yielding significant control over to Google
  • if they chop up traffic streams they make spamming less profitable and kill the incentive to spam
  • if they promote verticals where they host information (books, video, local/maps, Google shopping) they get a second chance to monetize searchers who did not click on AdWords ads

Searchers Get Trained, Publishers (Frogs) Slowly Get Boiled

Universal search is a relevancy strategy, but it is also a business and profit strategy. There will be a role back on the above search results, but in time the search results will start looking more and more like the above. The shift will happen slowly, such that the publishers don't realize they are being boiled. *

* While the frog analogy has been debunked, it is still a memorable analogy, which is easy to use to describe gradual change.

New Ad Units & AdWords Expansion

As Giovanna noted on PPC blog, Google Checkout is spreading, and AdWords is becoming richer and more interactive. Some of the other universal search products (particularly local search, book search, music search, and shopping search) will present Google with more revenue options.

Strategies to Prepare for Universal Search on Steroids

  • If your site is fairly close to what it takes to be considered in some of Google's verticals - like Google news, then consider upping your game a bit and submitting an inclusion request.
  • Try to make some video content. Not good for everyone, but most sites could use some, and the competitive bar with video is much lower than it is with text - though I wouldn't expect it to stay that way for more than a couple years.
  • If you have some top rankings that are bouncing around consider focusing on promoting that content again - when stratification occurs you are going to be better off focusing on owning a few ideas rather than being average to slightly above average at many. Top ranked sites also benefit from self-reinforcing rankings. Read up on cumulative advantage if you have not yet done so.
  • Usage data (and/or brand searches) may become a big part of future algorithms. Get ready for that by reading about BrowseRank then invest in advertising, branding, and user experience.

Tracking the Evolution of Search Spam

As part of their 10th birthday celebrations, Google recently released a 2001 index, to show us how much things have changed.

It is fascinating to look into the past, especially from an SEO point of view. Has the nature of spam changed since 2001? How has Google changed in order to nullify the affects of spam?

When Google filed their registration statement prior to IPO, Google identified a number of risk factors.

One of these risks was:

We are susceptible to index spammers who could harm the integrity of our web search results

There is an ongoing and increasing effort by “index spammers” to develop ways to manipulate our web search results. For example, because our web search technology ranks a web page’s relevance based in part on the importance of the web sites that link to it, people have attempted to link a group of web sites together to manipulate web search results. We take this problem very seriously because providing relevant information to users is critical to our success. If our efforts to combat these and other types of index spamming are unsuccessful, our reputation for delivering relevant information could be diminished. This could result in a decline in user traffic, which would damage our business."

Curious how Google conflates spamming with relevance, eh. While it could be true that manipulating rank could lead to lower relevance, that isn't a given. The manipulation could, after all, produce relevant results. "Relevant" being a subjective judgement made by the user.

I digress...

What Google are really getting at is the type of manipulation that leads to less relevant results, commonly referred to as search engine spam. In this respect, what has changed since 2001?

Has Search Spam Been Defeated?

Or, to put another way, what changes have Google made to reduce the business risk of non-relevant search results?

Compare the following examples with the results we see today:

Buy Viagra
Viagra

Now try searching on those two phrases in today's index. How many differences can you spot? How have the result sets changes? Are they less "spammy"?

Here are a few aspects I noticed:

  1. The search results are much tighter and much more well policed. You wouldn't find the penis-envy.com site's link exchange page ranking in Google's 2008 search results for Paxil search queries.
  2. Google used to match keyword strings a lot more than it does today. This is the reason why a lot of on-page optimization techniques have become redundant, and the reason why effective on page optimization in 2008 is more about diversity than repeating words.
  3. Blogs have came from an obscure force to category leaders in many markets.
  4. If you happen to be searching outside the US, Google now incorporates, and boosts, regional results.
  5. Google now incorporates YouTube, news, and other related informational sources, thus forcing results from smaller sites further down the page
  6. There used to be a lot more hyphenated domain names showing up top ten. Not so much these days.
  7. Wikipedia, then called Nupedia, had only just started in 2001, so wasn't yet appearing in every single search result ;)

When Google first emerged, algorithmic search was in real danger of becoming unusable. Engines like Alta Vista were losing the war against spammers, and result sets were becoming increasingly irrelevant. Sergey Brin once declared that it wasn't possible to spam Google. When Google came along, they had defeated spam forever using a clever link analysis algorithm. No more spam!

Well, not really.

Spam hasn't gone away. But it is fair to say that Google is doing a pretty good job of maintaining relevance, and in many cases, eliminating the worst forms of spam. For example, it is now uncommon to see the type of deceptive redirects that were common in 1997, whereby if you clicked on a link, you were led you to a site that was unrelated to the link text.

We've seen the rise of the authoritative domain, and the relegation of the influence of many smaller sites. Pages hosted on authoritative domains are more likely to rank higher than pages on sites that haven't established authority. This has, in turn, led to a different type of spam. People hack into authoritative sites in order to place their links, or entire pages, on these domains. Wikipedia has an ongoing battle to keep their pages free from "commercial imperatives".

The target has, in many ways, shifted down a level.

Big Changes

Since 2001, Google has incorporated verticals.

In this article, Danny Sullivan outlined the use of "invisible tags" in the delivery of search results.

"The solution I see coming is something I call "invisible tabs." Quietly, behind the scenes, search engines will automatically push the correct tab for your query and retrieve specialized search results. This should ultimately prove an improvement over the situation now, where you're handed 10 or 20 matching web pages."

Result sets have increasingly become query dependent, as if you'd pre-selected a topic tab. For example, if your query is determined to have an informational intent, you're unlikely to receive a commercially oriented result set. It is has become a lot more difficult to get off-topic listings - which in this specific case would be commercial pages - into such result sets.

We've also seen the structure of search results pages change markedly. We see images, videos, news, related searches, sub pages, onebox results boxes, personalized results, desktop results, and Adwords. This leaves less and less room for other types of pages, as the search results orient more heavily around a wider variety of data types.

However, in the end, the SERP is still just a list, that looks much like the old list. What will search, and search spam, look like in another tens years?

The Future

Over $10 billion dollars are chasing paid search each year, and that figure will surely grow as media spend increasingly shifts online. There is still a strong incentive to use all means necessary to get to the top of the list.

Google will, of course, continue to try and counter this threat to their business model. The PageRank has likely been changed considerably to when it was first published. Google is likely to continue to incorporate usage metrics, making it more and more difficult for less relevant pages to gain a foothold.

On the flip side, will search be important as it is now? There appears to be a trend for more information to be pushed our way, rather than going out and finding it ourselves. RSS, recommendation engines (Amazon, YouTube, et al), community models (Facebook), and more. Will our surfing habits be (voluntarily) monitored, and answers provided before we we're even aware of the question? We're already seeing the early stages of this with contextual Adwords in Gmail. These changes will, in turn, give rise to a new breed of spam. While the commercial incentive remains, there will always be a level of spam.

The game of cat and mouse continues...

The Google 2001 Search Index is a Great SEO Tool

Having a glimpse of the past reminds us of how things changes, which might help us think of why they changed and how they may change going forward.

The 2001 index provides for a great tool to show past popular SEO techniques that have become irrelevant, which is useful when the boss uncovers an old spammy strategy that they feel you must follow to succeed. It not only helps us inform employers, but also allows us to talk about and highlight overt forms of spam without the worry of "outing" a page that is currently ranking.

How Important is Branding to Search Engine Marketing?

Do you have a brand? If not, your site is part of a "cesspool." In AdAge Google's CEO Eric Schmidt explains the AdWords quality score and organic ranking algorithms in laymans terms:

The internet is fast becoming a "cesspool" where false information thrives, Google CEO Eric Schmidt said yesterday. Speaking with an audience of magazine executives visiting the Google campus here as part of their annual industry conference, he said their brands were increasingly important signals that content can be trusted.

"Brands are the solution, not the problem," Mr. Schmidt said. "Brands are how you sort out the cesspool."

"Brand affinity is clearly hard wired," he said. "It is so fundamental to human existence that it's not going away. It must have a genetic component."

The key to understanding the above is to appreciate that not only do the large brands have more money and more exposure, but they are less likely to be policed if they do the same thing that a smaller webmaster does. It is why a billion dollar company's affiliate program passes PageRank and my affiliate links do not.

Simply put, big brands should spam. Smart people like you, who read the algorithms as a profession, already knew this, but a large segment of publishers think search is mostly trickery and voodoo.

Build a brand and buy links. If your brand is big enough you most likely will not get policed out of the search results. It has been that way for years. If only the AdWords support team or Matt Cutts spoke with Mr. Schmidt's level of clarity!

Google as Affiliate, Affiliate Network, Ad Network, & Ad Agency

Google recently expanded their ad offering by inserting AdSense ads on maps, putting AdSense image ads & banners on image search results, opening up AdSense for Games, and monetizing Youtube with affiliate ads for Amazon.com and Apple iTunes.

The NYT article on AdSense for Games (linked above) promises a couple more new ad units in the coming weeks, and highlights Google's new ad strategy

For the text and graphic ads (but not video) Google will also look at the context of the game and the page it is on for clues that might indicate whether some of the ads targeted by keyword are appropriate.

Mr. Oestlien indicated one small feature of Google’s program that may represent a significant change in the company’s approach: It is starting to broker deals between game publishers and advertisers to have their products integrated into the actual play of the games. For example, a dog food company could have its latest kibble built into Pet Society, a game on Facebook that now has Google ads.

On the high end for brand advertisers Google is becoming something that looks, smells, walks, and talks like an agency. Take a look at this ad unit.

And on the lead and retail front, Google is looking to become the web's largest affiliate. Everyone in search marketing (and online media) need to take a strong look at the merchant beta test Google conducted

How long until Google goes after other online ad markets that are worth hundreds of millions or billions each? More and more Google searches may end up clicking through to a Google property or a Google navigational aid. If Google can get enough merchants to buy in, any (or all) of these could become affiliate links. If the data can be structured Google can take their tax.


AdWords effectively killed the longtail by recycle brand ads on longtail search queries. Look for that consolidation to continue. If the SERPs hold custom ad units by Google, is your lead value and brand big enough to be able to pay for the leads? If not, how can you deepen your experience to create a citation-worthy service that goes deeper than Google is willing to go?

Update: As John Andrews highlighted, Google aggressively cashes in on branding, so if you own a brand you owe it to them to be liberal with their guidelines.

Should Google Recommend Downloading Illegal Copyright Works via Torrents? What About Cracks, Serials, Keygens, etc.?

I was just finishing up our guide to how to optimize for search suggestion, and noticed something worth discussing.

I am not sure if safe harbor covers companies that index content, cache/host content, and suggest searches for downloading pirated works...but if it does, I think the law needs changed. It seems Google could have thought about the torrent related keyword suggestions before launching search suggest as a default.

Part of the reason why I had to change my business model was the need for a more interactive higher value service, but another big part of it was also that I saw this sort of activity coming. It is too hard to create valuable information and sell it in a digital format unless it is broken up into pieces, is time sensitive, and/or has interactive elements added to it.

If you think Google respects copyright you are wrong. All content wants to be free, and, preferably hosted by Google, wrapped in AdSense.

The Google Search Advertising Cartel

Whenever I read a story about Google losing it's competitive edge or spreading itself too thin I think that they author just does not get the network effects baked into web distribution when a company is the leader in search and advertising, and how solidly Google competes where it allegedly failed.

Sideline projects, like their book scanning project, turn into a treasure for librarians and researchers who guide others to trust Google. Syndicated products and services like their book API nearly create themselves as an off-shoot of creating indexable searchable content.

They monetize search much more efficiently than the competition. And that is only going to increase as time passes, especially since their leading competitor would rather outsource to Google than fix their monetization problems. Google can take any related market it touches and buy marketshare or introduce a new product to push free and openness. Everything should be open, except Google itself.

To sum up Google's lasting competitive advantage (including brand, marketshare, price control, distribution, undermining copyright, strategic partnerships, etc.) I turn to telecom lobbyist Scott Cleland's Googleopoly:

Google arguably enjoys more multi-dimensional dominating efficiencies and network effects of network effects of any company ever - obviously greater than Standard Oil, IBM, AT&T, or Microsoft ever were ever able to achieve in their day.
....
The five main anti-competitive strategies in Google's predatory playbook to foreclose competition are

  1. Cartelize most search competitors into financially-dependent 'partnerships;'
  2. Pay website traffic leaders predatory supra competitive fees to lock up traffic share;
  3. Buy/co-opt any potential first-mover product/service that could obsolete category's boundaries;
  4. Commoditize search complements to neutralize potential competiton; and
  5. Leverage information asymmetry to create entry barriers for competitive platforms.

If you have a spare hour to read, you may want to check out Mr. Cleland's Googleopoly 2 [PDF]. I don't agree with everything in it, but it sums up Google's competitive advantages and business strategies nicely. Anyone can learn a lot about marketing just by watching and analyzing what Google does.

Do You Need To Use URL Rewriting?

Google have just updated their guidelines in regards to rewriting URLs.

Previously, the guideline stated:

"Don't use "&id=" as a parameter in your URLs, as we don't include these pages in our index"

Google have now removed this guideline, saying they can now index URLs that contain that parameter. Google have also posted a blog entry explaining the difference between dynamic URL's and static URL's, and encourage you to let Google handle the problem.

Should You Avoid Rewriting Dynamic URLs?

In most cases, yes. The translation can be messy, and if not handled correctly can lead to indexing problems.

However, for SEO purposes you might want to consider the following points.

Sometimes Static URLs Do Make For Better SEO

  • The URLs look nicer and will likely get clicked on more often
  • The URLs will provide better anchor text if people use the URLs as the link anchor text
  • If you later change CMS programs having core clean URLs associated with content make it easier to mesh that content with the new CMS
    the benefit Google espouses for dynamic URLs (Googlebot being able to stab more random search attempts into a search box) is only beneficial if your site structure is poor and/or you have way more pagerank than content (like a wikipedia or techcrunch)

Google's Chinese Wall Between AdWords Ads & Organic Search Results Disappears*

In years past Consumer Reports WebWatch studies showed that consumers struggled to differentiate ads from organic search results and that "more than 60 percent of respondents were unaware that search engines accept fees to list some sites more prominently than others in search results."

Since those studies Google has changed the background color on top ads from blue to a light yellow color that is hard to notice on some monitors. Changing my contrast setting from 50% to 55% it is hard for me to see the edge of the sponsored box...it simply bleeds into the organic search results. Google interviewed German searchers to ask if they noticed the yellow background on sponsored links and got a negative answer:

INT [interviewer]: “Why do the results on top have a yellow background, did you notice?”
TP [tester]: “I didn’t notice this.”
INT: “What does it mean?”
TP: “It definitely means they’re the most relevant.”

Google has done studies on the the brand lift of search, but it only tells part of the story. When one considers that

  • many searchers do not know where the paid ads are,
  • people will be searching more on mobile devices,
  • maps and other verticals will eventually have ads integrated in them, and
  • search suggestion services may show ads before the searcher hits the search results

...it is going to get much harder to compete for attention in big verticals unless you have the best visitor value and can afford PPC, or you build a formal partnership with the search engines.

To see where this is headed check out the Yahoo! Search results for a popular band, and see how Yahoo! turned their search results into a useful interaction AND an advertisement for Rhapsody - allowing searchers to play songs directly in the search results. Large portions of the search stream (lyrics, music, entertainment, sports) are going to be directly controlled by the search engines that keep users on their network longer and the second click.

* at least in the mind of searchers tested by Google and used in Google promotions to promote paid search advertising.

Can Google Be Trusted?

Dollars

They are a world-leading enterprise, employing over 22,000 people. Fortune named them "America's Most Innovative Company". They also run various online marketplace services, through which a vast amount of money flows. They are a trusted name in households across the country. It is the year 2000, and that company is Enron.

Less than a year later, Enron would collapse under the weight of institutionalized fraud. And hubris.

The lessons learned from the Enron collapse were the dangers of monopolistic power and lack of transparency.

Google In 2008

Google is the darling of the tech world. In fact, they're pretty much the darling of every world, given their massive market reach and the usefulness of their services. Google occupy a position of enormous power. It is fair to say Google has nothing in common with Enron, other than the fact they are a big company, and for the most part, Google has done a good job in terms of gaining and maintaining trust with a wide range of stakeholders.

But for any company the size of Google, especially one that has grown in such a short period of time, questions of trust - and anti-trust - will eventually surface.

Should We Trust The Machine?

Take for example the recent case of United Airlines stock. An old story about the airline's bankruptcy was published online, resulting in $1B being wiped off the value off the value of the stocks within minutes. The finger pointing started soon after, with Google blaming the originator of the piece, The South Florida Sun-Sentinel, whilst the Tribune Company, who publishes The Sun-Sentinel, pointed the finger right back.

To be fair, the mistake was largely due to a chain of human errors, and most of the mistakes made were outside of the control of Google. Questions of blame aside, this issue comes down to a matter of trust. Clearly, people trusted the information they saw on an automated news service, and acted accordingly. The lesson learned is that we should not be so quick to place trust in the machine.

From Trust To Anti-Trust

There is another trust - actually, anti-trust - issue of late, and this issue goes to the heart of Google's business model - online advertising.

Google's proposed Yahoo partnership is raising fresh antitrust woes. Regulators are starting to look more closely at Google's role in the world of online advertising. Will this deal give Google too much control of the online advertising space? Yahoo claims this partnership will create more market access, and provide better ROI, to advertisers. Advertisers fear that Google could use market dominance to set higher prices for search ads.

Forward-thinking SEOs may be licking their lips at that prospect, but I doubt many small website owners who rely on PPC will be too happy.

Smoke & Mirrors

In a related example, Aaron reported on a feature in The New York Times about how Google refused to tell the owner of a directory why his bid prices had skyrocketed.

"When I pressed Mr. Fox about Sourcetool, he refused to tell me why the algorithm had problems with the site. When I asked him why the business.com site was in the algorithm’s good graces but Sourcetool’s wasn’t, he wouldn’t tell me that, either. All I got were platitudes about the user experience. It wasn’t long before I was almost as exasperated as Mr. Savage. How can you adapt your business model to Google’s specs if Google won’t tell you what the specs are?"

A similar dual-tier system appears in to be in operation in the organic search results. Greg Boser has a great post about this entitled "Why Big Brands Should Spam Search Engines".

"I wouldn’t hesitate because I understand that if a search engine happens to stumble upon what it considers improper SEO techniques all on their own, they will more than likely contact us directly to discuss the matter. Getting kicked out of the database won’t even be a consideration. If our improper SEO tactics happens to get outed publicly by some gung-ho blogger, or one of the many competitors competing for our terms, I know that all we’ll get is a tiny slap on the wrist to show the world that the particular search engine is serious about web spam. And once our public scolding is completed, we will instantly be allowed to cut to the front of the confessional line".

We all remember the BMW incident.

Google may well enjoy a significant trust level, but they couldn't exactly be described as transparent, or consistent. The Adwords and Adsense systems have become a hall of smoke and mirrors, where some players get a free ride, whilst others get hammered. There is often little or no explanation given as to why. With transparency comes trust, and the often secretive Google could do a lot more to provide clarity.

Cases of this nature are always complicated and it is unlikely much will change in the short term. Many of us simply wish that Google would be a lot more transparent about how webmasters can use, and build upon, their platform.

I suspect that, going forward, saying "Trust Us!" won't be good enough.

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