Larry Page and Sergey Brin are Obnoxious Poachers

Larry Page and Sergey Brin are obnoxious according to each other. Rumour has it they are also poachers.

Stories are a few days old, but I couldn't resist posting that. The first link is about when Larry met Sergey and the second is about their recent hire away from MicroSoft.

Verizon Online DSL is Garbage, Google AdWords Customer Support Good?

A friend had a Google AdWords ad group waiting for review which was waiting for about a month. There was a glitch in the system to where the group did not get reviewed.

I called the Google customer support phone number (1 866 2 GOOGLE) and the Google employee told me ads should be showing by tomorrow, and they were on syndicated content sites in under 5 minutes.

I can't imagine how tedious it is reviewing all those ads, but they sure are quick on it when they throw your site at the top of the stack :)

Compare that with Verizon DSL customer service:

  • Verizon charges me for a full DSL service even though they are down like 20% of the time.

  • Verizon has sent people out to my house multiple times and still has crap service.
  • Verizon has typically had over a half hour wait on the support phone line.
  • Verizon has no option to call you back.
  • Verizon randomly hangs up on you while you have been on the phone waiting for like 30 minutes.
  • The only phone number with quick and useful customer service is the signup for a new account number. Out of sheer frustration when they waste my time this is the only number I call because I want to help cause attrition at their company and make their workers less efficient. Screw them.
  • Two days ago I got told that I needed to talk to their consumer advocacy department and to call before 8 pm.
  • Yesterday I called Verizon at about 5 pm. They transfered me through to consumer advocacy department, without giving me any sort of a wait time suggestion, even though I asked for one. I waited for about a half hour or so and then it randomly hung up on me.
  • I called back a bit later and they told me to call before 4 pm, stating they were from New York taking Pennsylvania overflow, and that only sales reps are availiabe in the evening.

Yesterday driving around town I found the Verizon office. Next time their service sucks I am going directly to the local office.

Yahoo! Search Marketing Workbook, Google PageRank Update, New Google Patents

Yahoo! Search Marketing Workbook:
They never had the manners to redirect the old link, but Yahoo! have finished rebranding the old Overture Workbook. Yahoo! Search Marketing Workbook [101 page PDF]

Google PageRank Update:
Not that it matters much, but Google has recently updated toolbar PageRank

Google AdSense TOS:
have been updated

Google Jobs:
creative way to apply

Google AdSense Targeting:
Interesting to see ads for SEO products on cached copies of lyrics pages

Google Patents:
Google Patent App: direct navigation to specific portion of target document (from SEW forums)
Google Patent App: Systems and methods for improving search quality (from SEW forums)

bonus research from Cornell: Optimizing Search Engines using Clickthrough Data [PDF] (from SEW forums)

Google AdWords to Drop On Hold & In Trial Status

Just logged into AdWords and found the following:

In the coming weeks, your keywords will no longer be evaluated as normal, in trial, on hold, or disabled. Instead, your keywords will either be active or inactive, depending on their quality and maximum CPC. Each keyword will be assigned a minimum bid based on its quality. As long as its maximum CPC meets this quality-based minimum bid, your keyword will remain active and trigger ads.

Not sure if it was causing too many customer support queries or the technology was a failure or what, but Google is dropping the in trial, on hold, and slowed AdWords account statuses. Ads will simply be active or inactive.

Google states the following about the pending change:

  • The keyword statuses normal, in trial, on hold, and disabled will be replaced with active (triggering ads) or inactive (not triggering ads). In addition, accounts will no longer be slowed. Currently, accounts are slowed when they don't meet our performance requirements and your ads appear rarely for your keywords.

  • New keywords will no longer be disabled or have a minimum clickthrough rate (CTR) threshold. Instead, your keyword will trigger ads as long as it has a high enough Quality Score (determined by your keyword's CTR, relevance of ad text, historical keyword performance, and other relevancy factors) and maximum CPC.
  • Ad Rank, or the position of your ad, will continue to be based on the maximum CPC and quality (now called the Quality Score).
  • Remember: The higher the Quality Score, the lower the CPC required to trigger ads, and vice versa.
  • You can move an inactive keyword to an active state and show ads by (1) improving its Quality Score through optimization, or (2) increasing its maximum CPC to the minimum bid recommended by the system.

It will be interesting to see if using higher bids allows you to run ads with low relevancy scores for fairly generic terms. If it does it may mean that at least for a short period of time there may be a good number of underpriced terms (depending how high Google makes the minimum suggested bids to tax the poor relevancy - currently AdWords defaults to a 5 cent minimum or whatever some other low amount in other currencies).

It is sorta interesting to see because this is clearly Google moving away from keeping ads relevant and may cause sooner text ad blindness (similarly to how people became blind to banner ads). Google recently allowed people to pay to run untargeted ads on partner sites via CPM ad sales. The fact that Google is willing to accept low relevancy ads on it's own site should really show that Google wants to be all nearly all things related to internet advertising.

Many people did have complaints with good words getting disabled before trial, so this new system will help accomidate them, while allowing bulk upload of relevant longer search queries and taxing away the profits from the buy dead children at eBay and other off topic bulk eBay ads.

Searchday is running an article about the new AdWords change where they state:

Pegging minimum bids to a quality score that considers all of these factors effectively eliminates Google's previous de facto minimum bids. For ads that receive a high quality score, Kamangar said the minimum bid as little as a penny. Conversely, for ads that receive a low quality prediction, the new minimum bid could be higher than the previous minimum of five cents.

Google Toolbar to Add Google Suggest Feature

I am not sure what percent of Google's queries are from the Google Toolbar, but their toolbar auto updates, and will soon be offering the Google Suggest feature directly from the toolbar.

This may lower the percentage of traffic to short queries and consolidate many of the searches people perform for some of the longer queries to the most common versions.

This could have large implications for PPC ads:

  • the consolidating traffic could cause people to bid up the most common 3 to 4 word versions of queries;

  • which could lower the traffic available from random low search queries;
  • which could make some business models which relied heavily on underpriced PPC leads no longer viable;
  • which may boost click fraud
  • In the past longer search queries were also associated with great implied intent. Auto filling a portion of the search query for searchers may create many more specific searches that did not have as great of an implied intent.

this could also have large implications for regular search traffic:

  • there will be less generic searches;

  • which means there is even less reason to go after the most generic terms (since they usually convert poorly anyway, and targetng some of them can cause your linkage profile to look too unnatural and get your site filtered out of the results);
  • some of the search variations in the suggest lists may get more traffic, but overall I believe this will have a consolidating effect on search traffic, causing the most common & best converting 3 to 4 word phrases to become even more valuable

This toolbar update will have a net effect of consolidating traffic to more the most frequently searched targeted terms. The search engines provide far more relevant results if searchers know how to search, and Google Suggest is an attempt to help teach them. They also can sell ad space for a much greater price on highly targeted searches.

Free £20 Google AdWords Coupons for New Advertisers

Not sure how long they will last, but here is a free 20 pound Google AdWords coupon at services.google.com/marketing/links/UK-OA-NETCRAF found on SearchGuild.

Update: here are some more recent coupons

AdWords Logo.
Google AdWords:

  • You can get a free $75 AdWords coupon here (or here or here or here or here or here or here) ... many options linked because some of their coupon offers expire over time & we update this page periodically. The Google Partners Program also offers coupons to consultants managing AdWords accounts.


Bing Ads: get a free Bing coupon today.

Univision Partners with Google, Yahoo! Social Search, Google Partners with T Mobile

En Espanol Por Favor:
Univision now powered by Google.

Share Your Searches:
Yahoo! Social Search. SearchEngineWatch has a writeup on it as well. Search personalization is going to be huge.

Mobile Search:
T Mobile partners with Google

BONN, June 29 (Reuters) - Deutsche Telekom's (DTEGn.DE: Quote, Profile, Research) mobile arm T-Mobile will use Web search leader Google (GOOG.O: Quote, Profile, Research) as the starting point for surfing the Internet on its mobile phones to promote Internet usage, T-Mobile said on Wednesday.

The mobile partnerships are going to be huge.

Google Ranking Problems - What Ever Happened to Avril Lavigne?

So Avril Lavigne is getting married. Why should I care? hehehe

While it is sad that I search for said information, it is interesting to note that Garbage.com is the top ranked site for both Avril and Avril Lavigne. Where is the relevancy on that one Google? Is Google trying to say she is a Stupid Girl?

Steve Balmer says they will catch Google on relevancy in 6 months, although Google continues to increase their marketshare, and today launched Google Earth and a truely personalized search service.

Screenshot images of Avril search results below Garbage ranking for Avril on Google.

Garbage ranking for Avril Lavigne on Google.

Yahoo! Search DMCA, Copywriting Advice, Google AdSense Supports Warez Sites

Yahoo! DMCA Policy:
bogus, removing sites without ANY sort of notification. They really ought to work on that. (from TW)

Bad Copywriting Advice:

You can also use copy from the site (no links), like the section where it says, "The only current SEO Book on the planet. Buy the industry standard #1 ranked SEO Book. What do the search engines think?" Etc.

Especially copy on this page:
http://www.seobook.com/buy-now.shtml

How can a copywriting professional offer such advice on an open forum?

Google AdSense Feedback:
Questions for AdSense...

  • Why are many WAREZ sites use AdSense as a business model?

  • Is it proper to use the AdSense spam report feature on WAREZ sites?
  • What if Google ignores that feedback?
  • Is Google telling webmasters that stealing is fine, and they support fraud?
  • Do they want people to run clickbots on their system to get them to actually accept feedback?
  • Are clickbots and other scam software products the only way to force quality into the AdSense program?

Google Video Player

Google to launch an in browser video player, which will likely be compatible with their upcomming payment program.

The recent issue of Business 2.0 had an article about the resurgance of Akamai, and you have to wonder how far Google will span their business model with how cheap they store and serve data.

If Google is willing to store and stream unlimited free data just to have access to it that is going to be a hard for others to compete with.

If Google gets first mover advantage in multimedia search (due to hosting content free and setting up the first viable micropayment network) then they further solidify their market dominating position in general web search while bringing in another revenue stream.

Danny Sullivan posted a brief comparison between the new Google video offering to some of the other video products on the market. Danny said:

The key difference in what Google Video will offer compared to other services is inline playback. Rather than having to depend on having a particular plug-in for a particular video format -- which your browser will often annoyingly opens in a separate window -- Google Video will provide its own lightweight plug-in to display video right within the results.

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