A friend had a Google AdWords ad group waiting for review which was waiting for about a month. There was a glitch in the system to where the group did not get reviewed.
I called the Google customer support phone number (1 866 2 GOOGLE) and the Google employee told me ads should be showing by tomorrow, and they were on syndicated content sites in under 5 minutes.
I can't imagine how tedious it is reviewing all those ads, but they sure are quick on it when they throw your site at the top of the stack :)
Compare that with Verizon DSL customer service:
- Verizon charges me for a full DSL service even though they are down like 20% of the time.
- Verizon has sent people out to my house multiple times and still has crap service.
- Verizon has typically had over a half hour wait on the support phone line.
- Verizon has no option to call you back.
- Verizon randomly hangs up on you while you have been on the phone waiting for like 30 minutes.
- The only phone number with quick and useful customer service is the signup for a new account number. Out of sheer frustration when they waste my time this is the only number I call because I want to help cause attrition at their company and make their workers less efficient. Screw them.
- Two days ago I got told that I needed to talk to their consumer advocacy department and to call before 8 pm.
- Yesterday I called Verizon at about 5 pm. They transfered me through to consumer advocacy department, without giving me any sort of a wait time suggestion, even though I asked for one. I waited for about a half hour or so and then it randomly hung up on me.
- I called back a bit later and they told me to call before 4 pm, stating they were from New York taking Pennsylvania overflow, and that only sales reps are availiabe in the evening.
Yesterday driving around town I found the Verizon office. Next time their service sucks I am going directly to the local office.
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