I normally don't post comments, but with SuperPages it's a different story.

I had an account for two days, and canceled it when my Company name, name real name, email address, last four digits of my credit card, credit card type, and expiration date was submitted to on at least two accounts to other businesses on SuperPages.com. I found out when I received an email that the transaction had failed.

So, fearing that Idearc and SuperPages system wasn't secure, and the ICare Rep told me that there was a "glitch in the system", I canceled my account to protect my credit card. I didn't know what else to do, and they had no ideas other than canceling if I didn't feel comfortable.

The two reps I spoke to said that they understand, but that their policy is to bill a minimum service charge. So on top of having my personal and credit card information caught up in their system glitch, they charged me a service fee.

The customer service is just so typical of this yellow page company that now wants to bring their policies to the Web. Their reps are well trained to follow policies.

The Web is not the place for this type of customer service. And not using SuperPages should not make nearly any difference at all to a Web marketing campaign.

-Richard

This behaviour by SuperPages is despicable, a friend of mine is a Dentist, Superpages had him transfer his 12 year odl registration to them to "manage", he got POOR results from their service and so did not renew his service, now they are holding his domain for a RANSOM. It costs NOTHING to release a domain, just unlock it and provide an auth code, 5 minutes work. To then be charged for a rubbish SuperPages service just adds insult to injury. The message is clear, stay away from SuperPages because they are not super!