Writing Sales Copy is Tough

After reading many bad and cheesy salesletters and many salesletters that I know convert well you might think that I was good at writing sales copy. After all, even before Brian Clark worked his magic on my salesletter, other internet marketers frequently asked me who wrote my original sales letter because they wanted to hire that person to write their sales copy. That person was me, but to this day I still felt that the sales copy I wrote was a bit (or maybe a lot) cheesy.

I am trying to write more sales copy and keep finding myself falling into the typical traps:

  • Jargon filled verbose prose.
  • Poor formatting and organization.
  • Self aggrandizing.
  • Too much focus on me.
  • Features not benefited.

I have came up with an angle or idea to start from. Even though it may be true it still keeps sounding a bit weird. It is easier to talk about my book or some other random object that has been on the marketplace for years, but it is so much harder to personalize it and take ownership over something and talk about it as an extension of me. And then I wonder am I just talking about me for me.

Blog posts seem to write themselves for me. No so with sales copy. I find writing sales copy for myself hard. Especially if I am trying to write it for a new product that does not have any public feedback yet. The best I can do is use feedback on other public services and products I sold as a proxy for value, but it comes off a bit dis-jointed. Ultimately social proof and trust are what sells. But if you are just launching a new product it is tough to show social value on day 1, especially when you intend to iteratively improve your product based on customer feedback. Maybe I should ask a few friends look at version 1 and offer feedback to me.

Do you sometimes feel a bit weird or too self promotional when writing sales copy? What do you do to get past it? How do you make people want to salivate without feeling like you are spitting on something or someone?

Do You Have Remarkable Featured Content?

Click costs keep rising as more advertisers enter search marketing and streamline their sales process. At the same time the value of traditional ads (not tied to search) keep dropping as more and more web users are becoming aware of advertising. One of the easiest ways to increase user satisfaction, visitor value, and make more money from your site is by featuring your best content.

Featured News

Whenever a big news story in the search space happens Danny Sullivan covers it in depth. When Microsoft offered to buy Yahoo! Danny responded by covering the news, the conference call, and even doing a follow up interview with Microsoft. With Danny owning the search news field him publishing the latest news regularly (and in depth when important events happen) that is featured content.

It is hard to become well known in a market that is already saturated with people like Danny. How do you compete in a marketplace where guys like Danny have more knowledge, experience, social connections, and mindshare? You probably can't enter the market late and just decide that you want to own the search news topic. Instead you must compete by targeting one idea at a time, and do it more comprehensively and better than anyone else in the field by creating featured content. Evoke emotional responses that associate you and your company with ideas.

Featured Content

Most successful publishing businesses offer content of various levels of depth and quality. If you are new to your field and every page on your site is just like the next, and you are cranking out many pages a day, you probably are not creating featured content.

It is hard to take marketshare or mindshare from other people in your market unless you have something worth talking about, and something people associate you with. You need to own an idea. Everyone who is well known is remembered for something.

  • Seth Godin highlights his wide array of top selling marketing books in his sidebar.
  • Hugh MacLeod frequently posts cartoons to his blog, offers his How to Be Creative Series, and gave us the Hughtrain Manifesto.
  • This site offers SEO for Firefox, The Blogger's Guide to SEO, the SEO Book Keyword Tool, 101 Link Building Tips, a glossary, many other tools, and a comparison of search engine relevancy algorithms.

Selling ads to Yourself

In a rush to monetize many businesses plaster ads all over their site, only to get marginal returns, and have many people assume they are a fly by night operation not in it for the long run. If your site is new, one of the biggest things you can do to gain momentum is to avoid aggressive ad placements on your site and find ways to advertise yourself and your best content until you build market momentum and a great business model.

I tested placing an affiliate ad on my blog's sidebar recently, and made about 1 conversion a day for the featured offer. That might sound like a quick and easy passive revenue stream, but I get a lot of traffic to this site. What would happen if I featured some of my own best content in the same position?

I recently put that question to the test by pushing my keyword tool on the sidebar of my site. Many more people are using the keyword tool, and my affiliate link to Wordtracker on the keyword tool page is converting about twice as often, offsetting any loss I had from removing the other sidebar ad.

Rather than running a broadly matching ad I am advertising some of my own featured content and introducing many more people to my keyword tool. That usage will lead to greater user trust, more links, higher rankings, and more affiliate commissions. If I had to try to buy the links I am getting naturally how much would that cost? If I had to buy traffic to my keyword tool how much would that cost? Much more than it is costing me to advertise my own featured content.

Make sure you highlight featured content in your sidebar to drive link equity and mindshare toward it. Your featured content is what builds trust and keeps people coming back.

Blog Homepage vs Static Home Page

For years I featured my blog on my site's homepage. But that design probably scared off thousands of visitors new to the field of SEO who thought I was writing over their heads. Late last year I changed my homepage to a page which featured my best content and guided users through my site. Before I made that change, if I stopped blogging I saw sales drop. And when I started blogging sales would pick back up.

When I arrived in the Philippines for my wedding I went a week without blogging and did not notice a drop off in sales. Your brand lovers are willing to navigate to wherever your frequently updated content is. Your homepage should be optimized to capture the hearts and minds of people new to your field.

Motivational Marketing Video

I first saw this video when Jeremy mentioned it. A singer saw a Barack Obama speech and decided to create a song about his message. In 10 days the video has got 3.5 million views, and has been featured on People.com and The New York Times.

The song is a prime example of how the Web’s user-generated content sites are undeniably affecting voter engagement this election cycle. Purchasing four and a half minutes of national TV airtime would have been near impossible, but the Internet can reach that highly sought youth audience gratis.

As Seth recently stated, almost every effective marketer targets one of a few human emotions: fear, hope, or love.

Simplicity and clarity allow a message to resonate and spread far. Arianna Huffington, reflecting on seeing the L.A. Obama rally, wrote:

After the dark, uninspiring -- indeed deeply alienating -- years of the Bush presidency, the feeling that I took away from these conversations resonates even more profoundly today: that it is time we recognize that our search for a great president is also a search for our better selves. Finally, a political litmus test that matters: Which presidential candidate can lead us to do more good than we think we're capable of

In most markets you do not need to be at that level to compete, but it would be hard to lose if you were. The market for something to believe in is infinite.

Neurological Exploitation & Selfish Ignorance

I just finished reading Nicholas Carr's The Big Switch, which is required reading for every online publisher and marketer. Here is an interview of him by Greg Jarboe about the book

In the chapter The Great Unbundling Nick talked about the demise of newspapers, news organizations, and many traditional news containers. Some of those containers offered a packaging which allowed the creation of free premium content subsidized by profitable backfill content.

The same chapter also talks about what we use to replace these intermediaries - our clickstreams, RSS subscriptions, search, and personalization algorithms. Some offline studies in communications have proved that we are more likely to listen to information that reinforces our worldviews. In addition research has shown that we become more confident, biased, and extreme when we find others who reinforce our worldviews.

Consider the following about the future of online information quality

  • overtly biased information is more remarkable: and is thus likely to gain more comments, more links, more subscribers, and is easier to remember
  • shock testing: much like overtly biased information being remarkable, headlines can easily be tested for performance with little to no cost. I have created headlines that ranked #1 on social news sites when those headlines were only marginally related to the article I was promoting.
  • quality and bias are the same to algorithms: any sign of quality that search engines often ties directly into bias. Just because something has many links does not mean it is "of quality." Ranking a bunch of left wing nutball stuff and right wing nutball stuff is a way to claim you have result diversity, but it does not create or nurture business models for creating more rational and balanced information.
  • marketers track performance: Publishing largely consists of topic selection and publication format. But with so many ways to track performance, publishers are becoming marketers and affiliates who can track the performance of content based on links, pageviews, and earnings. And they can use all that feedback to further arbitrage profit centers while giving less coverage to important topics with limited commercial viability.
  • half truth: If a lie or half-truth is more profitable than the truth someone will sell that story. One of my affiliates went so far as declaring that I am a scammer to try to sell my ebook. What more might that person do to arbitrage my brand if they did not like me? How many affiliates typically emphasize the downsides of a product (unless they are using X is a scam as their sales strategy)?
  • your truth is confirmed: with millions of people publishing information online you will find someone who confirms your facts, even if they are not true. Any person who cites a falsehood makes it easier for others to discover (and believe in) the same lie.
  • everything can be discredited: just about anyone or anything which has risen to social significance has someone talking badly about it. We all make mistakes and the web has a memory longer than our lifespans.
  • similar language usage: people who have similar biases will tend to write information and seek out information using similar words
  • the fight for timing: with so many people competing for attention being first is often more important than being correct. Just yesterday it was claimed that a record label quit and uploaded their catalog to Pirate Bay, but that news was fabricated. Even if you are wrong those links and the page views do not disappear.
  • sound bytes: with so many people creating information more information is being consumed in smaller chunks lacking in context. If it long who has time to consume it?
  • the blend: the borders between content and advertising are blurring as ads get more interactive and we learn to ignore ads that look like traditional advertisements. Organizations like the US military created video games as recruiting tools aimed at 14 year old children.
  • personalization: through the channels we subscribe to, words we search for, and sites we visit search engines make it harder to get outside of our comfort zone by showing us what we already know and believe.
  • exploitation algorithms: Large online media companies know a lot about us, and where they lack information they can mathematically model us based on our interests and habits. Scientists are studying marketing on a neurological level. Google has a patent for targeting ads directly to our psychological flaws based on things like risk tolerance during game play and offers a nearly unmarked text link as an ad unit.

Couple the above with sharply increasing wealth disparity in the US and it makes the web look like a pretty bleak tool for fostering democracy and better understanding of ourselves and each other. How interactive should ads aimed at children get? Should relevancy algorithms give us what we like even if it is false? Is it ok if ads lie? Will marketing advances make us better, or will more people be given pharmaceutical drugs to cure them of their personality?

Might there be a business model in reminding people to slow down and look at things from another angle? When things really bother and frustrate me I try to consume information from someone from an alternate perspective to give myself greater balance. But many people are stuck in debt and do not have enough time to read a 200 to 500 page book unless it offers immediate profit potential.

[Video] Why You Should Start Blogging Today

This 7 minute and 30 second video evangelizes blogging to new internet marketers. The reasons I am such a big fan of blogs are:

  • they are easy to set up & update
  • they offer many feedback channels
  • it is easy to track how ideas spread through blogs
  • it is easy to join the conversation
  • there are many channels to spread ideas quickly
  • blogs offer many ways to show social proof of value
  • blog posts typically do not feel like ads, even if they are

I am not sure how well it came out. Please let me know what you think of the video. Did I talk too fast? Was it too information dense? Was I clear enough?

And if you have not yet seen The Blogger's Guide to SEO, please check it out.

Thanks for This Sweet MySpace Friend Bot Spam Tool, Google!!!

Should companies that claim to vigilantly fight web spam allow people to advertise spam tools on their network and sell the spam tools using their payment processor service?

Google signed a billion dollar ad deal with MySpace, and at the same time recommends people buy friend bots to spam the same website:

What’s among the biggest contributor to blight on MySpace? The leagues of sock puppet profiles and automated friend requests that jamb your inbox. Google — the company that stands on a soap box attacking companies for SPAMMING their index to manipulate search results — is selling keyword advertising for software designed to create fake profiles and send SPAM friend request.

How is a direct paid link any more sinister than Google recommending email users dating cheating housewives? Why does Google put less effort into policing their own ad network than they try to enforce on the rest of the web?

Books Published Online by the Chapter

HarperCollins is going to post free books on the web:

Starting Monday, readers who log on to www.harpercollins.com will be able to see the entire contents of “The Witch of Portobello” by Mr. Coelho; “Mission: Cook! My Life, My Recipes and Making the Impossible Easy” by Mr. Irvine; “I Dream in Blue: Life, Death and the New York Giants” by Roger Director; “The Undecided Voter’s Guide to the Next President: Who the Candidates Are, Where They Come from and How You Can Choose” by Mark Halperin; and “Warriors: Into the Wild” the first volume in a children’s series by Erin Hunter.

Random House is going to start selling books by the chapter. Leading off with Made to Stick at $2.99 a chapter.

I am a bit skeptical of the "by the chapter" business model, but books have tens or hundreds of thousands of words in them, backed by a trusted brand with editorial control, which can rank in organic search results AND be promoted through a vertical book search. Once they get a taste of the ad revenues, book publishers are going to publish most traditional nonfiction books online in their entirety, which will create a lot of competition for traditional web publishing based businesses.

Mom and Pop Websites? Is Your Brand Big Enough?

When I was on my multi-month critical review of Google a few months back, I frequently highlighted how the perception of spam or quality was often associated with the brand (or lack of brand) behind the content. Stuntdubl wrote a post about brand size reviewing engineer double talk and how brand perception may control the sustainability of your site.

Many people and many sites disappear. For how long just depends on who was behind the infraction and how real their site looks and feels.

About a month ago I asked a friend of mine if he knew that one of his sites got banned from Google. He said no. Then he went and looked at it and asked "why the f*ck did they do that?" His site that was penalized was exceptionally similar to his sites that still rank, with one big exception. It used a default Wordpress theme. Thus it looked like it was probably spam to a search engineer or under-waged remote worker judging a bunch of sites in a rush.

As soon as human editing becomes a big piece of search, humans start thin slicing and start making errors. Once you are gone will anyone notice? Can you escalate the issue to a high enough priority to get your "glitch" fixed?

If you have any top ranking income earning site that exhibits the following traits, look for your income to drop sharply sometime in 2008.

  • has a default Wordpress design
  • has multiple hyphens in the domain name
  • exclusively monetizes via Google AdSense, placed top and to the left in the content area of the page
  • does not have a clear way to contact you
  • lacks an about us section
  • is registered with fake whois

Some cops enjoy handing out speeding tickets. Thin slice your site as though you are a search engineer who enjoys killing spam, but has a quota to kill 1,000 sites a day. Does your site pass the sniff test? Are there areas that could use some improvement?

The democratic nature of the web is a unique concept, but Google no longer uses that line in their marketing brochures. Sometimes the web needs defused.

If you have something that makes money, you need to make it look like it is worthy of its position and earnings. Or else Google will exert as much editorial influence and quality scores as they can to take $$$$$ from you, all in the name of what's good for the customer and helping out "mom and pop webmaster".

After all, when Google Local, YouTube, Google Knol, Google Shopping, and Google Checkout are fully integrated next to AdWords, mom and pop webmaster won't even need to own a website. They can do everything they need on Google.com. How benevolent.

Yahoo! Tells Microsoft to Bid $40 a Share

Yahoo! shares were trading in the $19 range before Microsoft offered to buy the company for $31 a share. People inside of Yahoo! talked to the NYT and WSJ stating that Monday they will reject the offer and request at least $40 a share. Unless Yahoo! accepts this deal their shares will likely fall, which will lead to lawsuits from shareholders. The one thing that could help Yahoo! unlock greater short term value would be partnering with Google on search. But if they did that, it would suck for SEOs and web publishers...90% of the search market would be controlled by Google, which would give Google even more leverage over content providers.

For Yahoo! to give Google control of search they would need to curb their ad network, which not only has syndicated search and ad partners, but also powers a lot of arbitrage and direct navigation domain traffic. Yahoo!, being far more desperate for traffic and revenues, likely pays partners a bigger cut than Google does. Yahoo! being in play cuts the value of many thin arbitrage models (like Marchex) because

  • Yahoo! going to Microsoft would make Microsoft /Yahoo a more efficient marketplace and make it hard to arbitrage one through the other
  • Yahoo! Search being outsourced to Google would allow Google to pay publishing partners a smaller piece of the pie and have a tighter control of the ad market. Google recently killed Ask's sub-syndication deal.

Marchex posts Q4 results on the 14th. If they underperform they may have to start layoffs, cut their dividend, or start selling off some of their domain portfolio. Assuming names were sold one at a time, in a BuyDomains.com like format, more clean domains on the market would present a great opportunity for SEOs and smaller independent publishers, but they may sell off names in large blocks.

A side shoot of this Yahoo! in play even is a great blog post by Henry Blodget on how Microsoft's forward vision on ad supported software is failing to realize the full potential of subscription based software:

Corporations are shifting to cloud-computing platforms--Software as a Service vendors like Salesforce.com and NetSuite, Google Apps, etc--but, for the most part, they are not shifting to "free software supported by advertising." On the contrary, they continue to pay fat, per-employee license fees. Even some corporations running Google Apps pay license fees. The fees are lower than the per-seat costs charged by Microsoft, but they're in the same same ballpark (according to the NYT, big companies pay about $75 per Office seat per year vs. $50 for Google Apps).

In the current web 2.0 market, far too many start ups are focused on being ad supported rather than adding enough value to be able to sell a service. The easiest way to protect yourself from Google is to create something worth paying for.

How to Determine the Effectiveness of Your Internal Link Structure

Question: How do I determine how I am best utilizing my PageRank? How do I know if my navigation is successful?

Answer:

  • Google Webmaster Tools shows your internal link counts to different pages. You can use that to show which pages are being emphasized on a crude level.
  • Optispider ($129) shows on site link structure and compares link text to page titles
  • SEO4Fun has a free PageRankBot tool which shows internal link flow. I think it is a bit complex to set up, but is cool when you get it set up.
  • If you have pages of limited importance but link to them frequently (like sitewide links to your privacy policy, shipping, or about us page) consider using nofollow on those links.
  • Track a few pages of your site with a tool like CrazyEgg to see what links users are clicking on and if you are drawing enough attention to the most important assets on your site.
  • Use data from your web analytics tools to focus more link equity on your most important (highest traffic and best converting) pages

A few more advanced ideas

  • If your site is large and you keep producing new content, use Google's date based filters to look for new pages that are of low quality / noisy (like a page dedicated to a photo but with no text on it, or other common duplicate content issues)
  • Use analytics to track how many pages (and which pages) are pulling in traffic. Compare those pages with all the pages on your site to see if you can free up some dead weight, or if you have a valuable section of your site that is not well linked to. You can use Xenu Link Sleuth, a sitemap generator, or data from Google Webmaster Tools to see what pages are linked to (and perhaps getting indexed).
  • If a particular page works well for you consider adding more content to that page to pick up a broader basket of related keywords. If a particular query works well for you consider creating a second page to target that query.
  • If you have a high authority page that links out to many other websites consider adding more internal links to that page to keep more of the link flow internal.

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