I have been meaning to interview Shoemoney for a while now, and after the most recent Elite Retreat we decided to do just that.

I read a recent newsletter you put out about hitting rock bottom and remembering that as a key piece of 1.) what helped you grow 2.) what helped you sustain that growth. How many successful internet marketers do you know who have similar stories? How many do you know who became successful without first having hit rock bottom?

There was a couple key things in helping me grow.

I think a big key in growing was investing in myself - instead of wasting money on cars or excessive crap I did not need I purchased a lot of books and learning material. I also went to a lot of conferences to learn more about the industry. The only thing I was certain I could count on in life is that everything changes fast and what i was doing today was not going to work for very long. I still do a lot of this today and it helps me grow. Thats why you see me attend so many events a year.

I also surrounded myself with successful people. If you look around your circle of friends and you are the most successful... its time to change your friends.

Sustaining growth for me was leveraging my current position into bigger and better things. I started with 1 website in 2002ish that grew to be the biggest mobile community on the internet and learned how to monetize it. I shared my journey on a blog and built a pretty authoritative site in the "making money online" arena. I leveraged that into starting my own advertising network and growing it until we sold it. That got a lot of really big companies attention and they wanted to invest in us. I have leveraged lots of things to build a strong brand which we are leveraging into other things. Always be leveraging your position - thats the key to sustaining growth!

I think about every successful internet marketer has the same story. They usually start by hitting it big on a website or affiliate offer then leverage their position. I meet new "over night millionaires" all the time. But rarely do any of them leverage their position and go on to do anything else. Most are one hit wonders.

I think hitting rock bottom is a common thing you find with the people that leverage their position. They know what it feels like to have nothing and be hungry and they always want more.

I see you as one of the few internet marketers who routinely gets coverage in the likes of TechCrunch and other areas outside of our little bubble. And you were able to get Seth Godin to come speak at Elite Retreat. What are some of the keys that helped lead to that broad-based opportunity?

I have a interesting relationship with Mike Arrington (techcrunch owner). I used to mention him from time to time in blog posts and even poked fun at this name once saying it sounded like a-ringtone. I was stunned the first time I was mentioned on his site Techcrunch. I think it was the whole mybloglog fiasco. I have been to Mike Arrington's house a couple times to meet with his staff about some ideas I had for Techcrunch but did not even say hi to Mike. Then shortly after leaving Mike would email me like "what the hell why didnt you say hi". I dunno I am just not that guy. He looked busy and know he gets harassed a lot. I have a ton of respect for him... I mean he doesnt just own the most read blog on the internet... he owns the most read publication period.

In the end its all about connections and networking. Some of the Techcrunch staff writers were readers of shoemoney.com and would comment on my stuff every once in a while. They even syndicated some of my youtube content.

I was introduced originally to Seth Godin by Darin Rowse (problogger). Over the years Seth has been very awesome to me and it was truly a dream to have him speak at the Elite Retreat conference last month.

How much of your work day goes into doing the public stuff vs behind the scenes business development stuff vs working on conversion optimization vs working on new ideas?

I LOVE the public stuff. One of the hardest things in running my own business out of my house when I started was the lack of social interaction. I am a very social person and love to meet people. Biz dev has always somewhat naturally happened for me (as I am sure for you also Aaron). As you do things people notice and they want to be apart of what you are doing. As far as a split goes I would say it varies but I spend 10% of the time maintaining what I have 10% of the time on misc stuff and 80% of the time trying to make it grow.

You are very good at doing linkbait stuff to cause publicity, but doing it in a way that does not harm your credibility much. What are some of the secrets to doing that?

This is a great question. I am always amazed at how people say I am "linkbaiting". Here is the deal.... I have a blog... which contains my thoughts and ideas... and I am a pretty emotional and sometimes volatile person who is not afraid to express myself publicly. Everything I post is from my experiences.

The most linked page on my site is my check from Google for 133k for 1 month in sept 2005. Is that link bait?

The 2nd most linked page on my site is about how I used to be 400lbs and all the strugles that came with that. Is that link bait?

the 3rd most linked page on my site is about my addiction to MMO games like world of warcraft. Is that link bait?

I can tell you on the last 2 I was so super nervous about posting them I almost didn't.

I can only think of 1 time I intentionally did a linkbait post asking if George Bush was a great president or greatest president ever? Then I followed up 1 hour later with the amazing results.

I am not a news site trying to "break a story".

So how do I get a lot of links and maintain credibility.... man I dunno. I can barely complete a sentence yet I get credited for being a literary genius at times...

And, like the above question, you are very good at monetizing the audience of your website, but doing it in a way that does not harm your credibility much. How is that other people get flamed for monetizing every so slightly, but you are able to do it so aggressively without much blowback? Is it your brand positioning? Or?

I make no bones about who I am or what I do. I am not a starving artist. I am a capitalist pig. I am an affiliate marketer. People follow my blog because of my ability not only monetize but to do it in ways never before done. It is VERY challenging to monetize a audience who studies ways to make money on line. Its like selling ice to eskimoes or lap dances to strippers.

You are known in part for that AdSense check. If you were just starting out today would AdSense still be part of your strategy?

Absolutely. AdSense is a great place to start in monetizing a website. Its how I started. Its incredibly stupidly simple to implement and really for all the services Google provides they take a very small cut of the money you make. I still monetize some of our stuff with AdSense but its more of a last ditch effort to monetize.

If you got on the web today with nothing where would you start? Would you first try to create a distribution channel, start with an offer that worked, etc.?

I get that question a lot... The truth of the matter is I have no clue. I almost would like to be put in that position to see. It would be an interesting experiment to take on a new identity with zero money or reputation and try to make... say 5k in the first month without using any previous contacts or connections or properties. I would like to say I could easily do it. But only one way to find out.

I would create a lot of wordpress/blogger accounts as affiliate sites for various products and try to get some sales via free traffic. Then take that money and buy traffic to those sites.

I seriously would love a challenge like this if we could ever make it work.

What books would you suggest someone new to the web read right away? What books have been most important in helping to shape your success?

I highly recommend everything Seth Godin writes. The Dip helped me more then any other book I have ever read. All marketers are liars helped me understand why my blog was so successful (its a great story at the end of the day if you look at where I started to where I am now). Purple Cow taught me the value of being #1 in your industry and separating yourself from the pack.

I also recommend the 4 hour work week by tim ferris. Even though its 99% fluffy crap that book has 10 excellent takeaways for time management that can help anyone.

One of the biggest problem for creative entrepreneurs is spreading too thin working on too many projects. How do you prioritize opportunities?

My wife has a saying - Prioritize the potentially profitable projects. That is exactly what we do. I am running 6 companies here going on 20 employees. I dont have the luxory of working on "fun" projects. I am not working from my basement in my underwear with zero overhead anymore. I have to make thousands of dollars a day just to break even.

You created a Huskers quiz where people who scored high enough "won" a trial of NetFlix. What made you think of that strategy? How often do you come up with such ideas? How do you test out such ideas?

Really that is one of my hobbies. I love to find little stuff that can make a couple hundred dollars a day. Its not something I would devote company resources to but its fun to play around.

In the case of the husker football quiz it seemed pretty simple. In Nebraska all we have is the cornhuskers and people are die hard fans always debating stupid facts about former players. So making a site where people could test their knowledge to "win" something just made sense. Most people never know they can get a free subscription just by going to the site or that I get $30 if they sign up.

Affiliate marketing is a art. Its not a science. Its all about creativity and pushing boundaries.

Many affiliate networks are known for spying on their affiliates and cloning their accounts. How do you prevent that from happening?

There is nothing you can do to prevent it. I have seen it happen with my accounts a lot... the funny thing is they still can't do what I do.... even with all the data right in front of their face. I have had affiliate managers tell me they cloned my exact keyword campaign on Google adwords with same adcopy and everything and got 1/2 the earnings per click.

In the affiliate game lots of people clone each other's work, causing returns to race toward 0. What do you differently that allows you to see success after success with affiliate marketing?

Great follow up and glad you asked it since I almost went into this in the previous question.

First and formost testing. We spend 10-30k a day on ppc networks (and have for a long time). This testing gives you an education that you need to make it work. I can honestly give you my exact landing page and keywords/adcopy for something that is working for me right now and guarentee you can't make it work. You don't know what targeting we are doing... what kind of day parting... etc etc. Its not like it was 7 years ago.

This is why a lot of people are so bitter on forums. They spent a full day copying everybody elses shit and cant make it work so they whine. They dont want to actually do any real work testing stuff on their own or being creative.

Its the same reason why I could not give you my position as CEO/CMO for ShoeMoney Media Group, inc and think you could keep the company nearly as profitable even though you have access to everything I did.

What do you feel the biggest risks to your business are? What keeps you up at night?

I don't feel my business has any risks right now. We are very diversified. Between our web properties, subscription income, affiliate income, and new projects about to launch we have never been so stable. I also have put away enough money that our accountant says my wife and I could never work again and live the exact same life style. Most people would be very satisfied with that.

I say bullshit. I know it can all be gone tomorrow. Ive seen it happen to some good people.

I believe that a lot of blogs have been watered down over the past few years as a.) competition has increased and b.) the benefits of sharing information publicly (with people who will likely compete against us) has decreased. Based on that thought, here are a couple questions...

Do you see the recent rise of membership websites as being a cyclical trend until the next wave of people fighting for popularity start gaining it, or more of a longterm trend as free ad-based business models become less profitable due to a glut of inventory?

In general I see a lot of new fly by night people talking in theories and crap with no experience. They write huge long lengthy posts but don't ever have any numbers to back up what they are saying.

They study patents filled by companies and what that could possibly mean and all that stuff while guys like me and you are still in the trenches actually doing stuff and sharing our experiences a long the way.

The ShoeMoney answer is going to probably come off very egotistical but whatever. I do not believe we have any competition for what we do. In everything I have ever done whether it was build the largest mobile community, start my own conferences, build an advertising company, or writing a blog being very transparent about exactly what I do, I feel I have ZERO competition. I do my damnest to be #1 at whatever we do and we have a pretty good track record for achieving that goal. Shoemoney.com in 2009 will make 400% more then it did in 2007 when we first accepted advertising. We get over 50 inquiries a day for our advertising rates & we are sold out for all spots until Jan 2010. The most interesting part is the shoemoney.com blog is not a very significant portion of our company income. It just happened.

What blogs (and other websites) do you still find yourself reading religiously?

here I will give you exactly what is on my iPhone right now:

Thesuperficial.com
techcrunch.com
seobook.com
johnchow.com
problogger.net
jensense.com
seoblackhat.com
mattcutts.com
perezhilton.com
tmz.com
buddytv.com (various sections).

As you can see its a decent mix of internet marketing/seo and celebrity gossip ;)

Thanks for the interview!

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Thanks for the great answers Jeremy. To learn more about Shoemoney, check out his blog. And if you want some great local SEM info, affiliate marketing info, and SEM tools you might want to give his tools project a try, as he currently has trials available for under $10!

Many of the people who become successful only do so after falling hard. And some of the people who never fell before becoming successful often let success slip away because they lack appreciation for where they are and what they have. Shoemoney recently published his monthly email newsletter revealing his personal story...and I thought it was well worth sharing.

----

I am hearing a lot of great stories from people who have gone through my free shoemoneyx.com course and doing some neat things generating revenue. Please keep sending me your stories. I love hearing them! That is why I made the program!

Now I don't mean to pee in your cheerios but I want to talk to you and share something with you. Something I feel is really important. Making money online is easy. Profiting from it over the long haul IS NOT.

Eventually everyone's ship comes in. When your ship comes in what will you do? Maybe your ship just came in?

This is my personal story and dealing with my first big success and how I was able to position myself for the best outcome.

I hit rock bottom about 8 years ago. I was 420 lbs, smoked 2 packs of cigarettes a day, about 60k in credit card debt, and just had lost my job. I also sleeping on my friends couch.

Its important to know what rock bottom feels like. Its important to know what its like to really be hungry. Its important to know what it feels like to drive a 1990 rusty van with no muffler. Its important to know what having massive amounts of credit card debt and what appears to be no way out feels like. Its important to have that feeling that you are a failure at life and maybe that's all you will ever be.

Now I say that its important but to me it was ABSOLUTELY crucial in developing my mindset for success.

I am guessing you have seen the image of me and the Google AdSense check for 132,994.97 for one month.

Its actually hard to search for anything related to making money on the internet and NOT see it...

The one thing I have never really talked about was the back story on WHY I took a picture of me and that AdSense Check for 133k before taking it to the bank to cashing it.

As I am sure you know Google AdSense is run on your website and you get money when visitors click on your AdSense ad. Almost all of my traffic was coming from Google so I felt it was really a house of cards. If Google felt my website was no longer relevant for the keywords they were sending me traffic then over night I was done!

At the time I was totally new to making money on the internet and I never thought it was going to last.

I took the picture because I always thought that if my websites disappeared tomorrow I could leverage that picture into a book or something... I didn't really know...

I always had in the back of my mind what rock bottom felt like and I never wanted to experience that again.

In hind site it was even more brilliant then I ever thought it was going to be. Especially that that month was the last month that Google ever sent out paper checks for over $10,000.00 so really nobody will ever have a check.

But I never took my success for granted and I diversified my website income into many other forms instead of just Google AdSense.

I learned how to make money from donations, affiliate programs direct banner sales, selling my own products, and subscription. Within a few months my subscription revenue, Direct banner sales, and affiliate revenue each by themselves dwarfed my Google AdSense revenue.

So I have all this money coming in from the website im all diversified but I still did not really feel safe.

So I started the ShoeMoney blog (originally on googleninja.com before I obtained shoemoney.com) basically just talking about the ins and outs of making money.

Because I had the Google AdSense Check for 133k and some pretty other large screenshots of revenue that I could use to make points on what I was talking about the blog VERY quickly became an authority in the space of making money online. So much so that in its first year that we implemented advertising on shoemoney.com we did over 2007 $100,000.00 in revenue.

In 2008 we boosted that to $490,000.00

in 2009 shoemoney.com will make over $750,000.00 probably closer to 1m in revenue.

But lets take a step back. Because we had built this authority we were able to leverage our audience into starting our own conference called the elite retreat. We started the event in 2006 and have sold out events every year since. Even at a price tag of $5,000.00 per person.

In 2007 we leveraged the blog audience and our contacts and started our own advertising network called Auctionads. Auctionads is truly an amazing success story and one of my proudest accomplishments. We took a company from 0 to 25k active publishers doing over 3 million per month in revenue in less then 4 months and sold the company. That is simply unheard of. It would not have been possible without leveraging our previously accomplishments and taking them to the next level.

So what drives me to keep doing more things?

I can remember that feeling of hitting rock bottom like it was yesterday.

ONLY now the steaks are MUCH bigger. I am now married and have 2 kids. I also have 20 employees that I am responsible for.

So why am I telling you all this.

I want you to recognize what you have and not take it for granted.

I had to hit rock bottom to find myself and really develop a work ethic and drive for more. Maybe you don't?

Always be leveraging your current position and looking for your next thing.

I have no doubt that everyone reading this will come into money/success eventually. If you love what you do and you keep trying then its just the law of averages. Eventually its going to work. But when it does what will you do?

Until next month,
Jeremy

Marketing taps into our emotions, as Rory Sutherland shares in this great TED speech

Online any good idea that works well is quickly cloned by competitors. Both the larger competitors with piles of money AND those who are driven by money so much that they would sell their own mothers for a nickel.

This fierce competition for attention forces continuous (perceived) value add. Some of that is created through innovation and/or branding. But it also encourages sustainable margin creation by criminals through outright fraud. As long as there is an optimized conversion funnel, someone will step in and connect supply and demand. Take, for instance, the rise of fake security software:

"They'll take your credit card information, any personal information you've entered there and they've got your machine," he said, referring to some rogue software's ability to rope a users' machine into a botnet, a network of machines taken over to send spam or worse.
...
TrafficConverter.biz, which has been shut down, had boasted that its top affiliates earned as much as $332,000 a month for selling scam security software, according to Weafer.

I am not so sure if earned was the right word. Stole, maybe? But when the product is layer upon layer of fraud, it is easy to pay out a high bounty for customers, especially when you use their computers to set up bot nets to further spread spam.

Worse yet, any level of popularity or credibility you gain with a legitimate business needs to be protected because people will trade off it. Yesterday in our support section Brian Menhennett wrote

Hello
Do you know or know of a Mr ____ ___ who claims to be associated with seob____.net and takes money for search engine optimization in your name
If you do can you please advise me of a contact email address.
Kind regards

And, after hearing my response that I did not know the guy, I got this back

Thank you for your reply.

Unfortunately if I cannot find or contact ____ ___, whom I paid $10000 to do a SEO job that was not completed, then I have no alternative than to spread the word on a campaign of facebook, twitter, myspace and other social media pages and blogs to advise potential customers of the situation. Again, unfortunately, as your company name was used to procure the $10,000 contract so your company will be included in the campaign.

If you have any information on this person it would be greatly appreciated.

So people register similar domain names, point them at legit sites, and then start selling to people who can't tell the difference. And then rather than taking the opportunity to learn from the honest person, such ignorant people want to smear your brand for their own ignorance and stupidity. As though lashing out at me will get him his money back or cure him of his ignorance.

For every person who wants to learn to earn and become an expert there are hundreds or thousands looking for free money. And so they buy hyped scams from career con men...the only people willing to service them selling a "dream" package (with no substance) at the price they are willing to pay.

A similarly polluting marketing strategy that harms legit sales strategies is the sell the "anyone can do it" angle. When you sell the story of "mentally ill blind grandmother who just got an 8080 computer last week accidentally unlocks unbelievable secret blueprint to make millions per month, working 1 hour per day, printing cash from the nursing home, with one hand amputated" there is a segment of the population that will buy into such pitches. And that type of desperate / gullible / greedy / intellectually lazy person is often the easiest to influence by advertising.

They are the 8% of the web that clicks 85% of display ads. And once they buy one scam they will buy another. And then another. They are caveman clickers who buy buy buy. They tend to have thousands of Dollars of revolving credit card debt and a pile of useless junk they don't need. Debt slaves thinking that "this time is different."

This is why Bing traffic converts better than Google does. And this is why AOL traffic often converts better than Bing does. Stereotypes can be bad, but demographics are visible in conversion statistics, just like they are in ad click-through rates. See the following chart built from millions of ad impressions and hundreds of thousands of ad clicks

Automated ad networks syndicate whatever ads have the highest yield. When a product is layer upon layer of fraud it is easy to pay out a high bounty for customers - so ads promoting scams deliver a high yield, and are thus distributed everywhere. This is why the Fox News article blasting SEO as a scam carried the following wonderful advertisements by scumbag affiliates who set up fake newspapers to carry fake advertorials

Where this becomes a problem for marketers is when you come up with an unbelievably good promotion that is honest. Why? Well people are going to become more skeptical of the altruistic offer, especially if they do not know you. We did one such promotion recently that failed because affiliates pushing offers like the above "security software" simply polluted the space with junk. A once remarkable formula now creates something that is either unremarkable or unbelievable - due to a proliferation of scams that (at first glance) look somewhat similar. A friend who launched a cool free software tool recently had the same problem - people asking "what's the catch?"

The modern day robber baron bankers and slimy affiliates who whore out anything that makes a Dollar create an economic environment where people become more cynical and less trusting. Which makes it that much harder to give away value and hope for eventual returns to come in. If the publicity never comes then you just end up giving away money and getting nothing in return - a failed business strategy.

Years ago a professor did not want to link to one of my sites because he thought it was too pure with no ads. It was simply too good to be true. If I dirtied up the site with ads it would have been more linkworthy to him! And in the years to come, as the lines between media and advertising continue to blur, many people will become more like that savvy professor.

What is the solution? There are a couple options IMHO. You either need to dirty up your strategy to make it look less altruistic OR you need to be well known by the community BEFORE you launch a major promotion. Publishing becomes more about developing and maintaining relationships in the industry.

Online marketers will need to be good at 1 or more of the following to remain profitable...

• promoting scams (or carry ads from 3rd party networks that promote scams)
• building an economic reward system directly in the distribution channel (like the often hyped internet marketer product launches)
• leveraging ego-bait marketing (a type of payment that costs ~ $0, except for when it backfires!)
• mastering conversion and value-add sales techniques
• becoming publishers who own media brands with strong user loyalty + affinity + distribution (even Google is recommending this, BTW)

Patrick Altoft highlighted how Matthew Trewhella (from Google) may have tipped Google's hand a bit about what was known as the Vince / brand update:

Matthew [said] the brand update is about Google minimising the number of times people have to search to find the products or information they are looking for. Every time a user has to perform a second search Google regards it as their failure for not bring up the right result the first time.

So what Google is doing is testing which results are going to give the least number of secondary searches and displaying those. In the past somebody might have searched for “travel insurance” and found a few good sites before remembering that the Post Office does travel insurance too and searched for them to get a comparison. For Google this is regarded as a bit of a failure because they didn’t bring up the Post Office in the first place.

Understanding the bold part above also highlights why Google dislikes many affiliate based business models. Google views itself as the affiliate, and if Google sends the searcher through an affiliate page which does not add significant value (ie: no coupon, no in depth original editorial review, no value add comparisons, etc.) then they feel the extra click was a failure.

Microsoft's ad lab offers a search funnels tool which allows you to view what searches occurred prior to or after a search for a particular keyword.

If you look at some of the above branded keywords associated with credit cards you will see those brands ranking in Google's search results for credit cards.

About 3 weeks ago Dave Peiris highlighted a similar set of theories about the Google update, noting how some of the related searches seemed to be driven in some cases by the next search query. If user satisfaction remains constant or increases slightly (as one might expect it to, since brand is in part driven by exposure, and we tend to like & trust things that we are aware of more) with such algorithmic changes then you can expect Google to keep pushing them on more and more keywords (at least until it starts to harm relevancy slightly). Why?

• Google would prefer to police a few thousand companies rather than policing millions of individuals (this is equally true for organic search and AdWords)
• AdWords is approaching a natural price ceiling in many markets based on direct advertiser ROI (and perhaps some related measures like lifetime customer value)
• as Google's display ad network grows they will get more taste of the branding ad dollars (from when you try to advertise to build a brand right on through when they are cashing in on your branding efforts by selling ads against it)
• promoting brands helps promote irrational and wasteful and abstract advertising campaigns that can only attempt to be justified when thinking about (and guesstimating) the broader branding impacts of the additional exposure
• advertising creates search volume. with fewer and fewer people clicking traditional display ads (8% of the Internet user base accounts for 85% of all clicks) Google needs to find a way to ensure that publishers are still getting some credit AND as Google plasters ads over 75% of the web they want to can claim such ads indeed did help drive conversions to further help justify the ad spend (hence the recent view-through conversion AdWords data-point)

Many thin website models (unremarkable thin affiliate, AdSense publisher with thin keyword-targeted content, etc.) will slowly get chipped away at by such algorithms if Google moves this down the query stream (though they can't go too deep into the longtail with it or they would start impacting relevancy in a negative way).

As an SEO, this query recycling concept (if expanded) means that you not only want to rank, but you want to deliver ***an experience*** remarkable enough that people actively search it out by name. And you want to be one of the first couple brands that people think of for your core target keyword.

Search is already heavily influenced by a rich get richer effect and the concept of cumulative advantage. And with search engines potentially feeding search query chains back into the relevancy algorithms, it gets that much harder to come from behind in saturated markets unless you change the model or target different keywords. If you are late to the game and a #10 player it might make sense to brand yourself against the second largest keyword rather than being an after-thought in a more saturated keyword market.

Sorta an old post that I forgot to publish until today! Having the site closed to new members has given me time to start working through a few of my almost done posts that were never published yet. It's hard to have time to do everything while growing a few businesses...and thus the blog needs a little TLC ;)

Media has traditionally been afforded a wall between editorial and advertising due to limited marketplace competition. But, as Jim Spanfeller stated, the perception of value in "last click marketing" where search gets most of the credit for the entire demand creation and fulfillment cycle, is killing the value of online content:

A publisher can and should price their inventory at levels that will meet the market expectations and drive their business model. What they should not do is allow some sort of invisible hand (or should I say hands) to price their inventory against a backdrop of objectives that can and often does change at a moment’s notice. This practice has fundamentally driven pricing down across the web and, perhaps more importantly, changed the success metrics from ones based on “demand creation” to ones driven by “demand fulfillment.”

Worse yet, the leading metrics most closely track how the poorest members of society interact with media, creating a media ecosystem designed to exploit the poor. The above linked article states "we now know that 16% of web users generate 80% of clicks and that this 16% represents the lower income and education segments of the total user base."

It may have cost Google 1 day of revenues to create the default analytics tool, which by default has a last click wins behavior that few people know how to edit. They can even add more features like tracking SEO rankings without risk because they know few people will use them.

Google's web domination is so impressive that experienced and well trained journalists writing for publications like Wired mistake Google's mission statement as the goal of the web. Literally...

The Internet’s great promise is to make the world’s information universally accessible and useful. So how come when you arrive at the most popular dating site in the US you find a stream of anonymous come-ons intermixed with insults, ads for prostitutes, naked pictures, and obvious scams?

Gary Wolf should know that was actually Google's mission statement, not the goal of the web. ;)

Sure data mining and sentiment analysis can be parts of the web, but the best bits are often scattered messes and weird stuff we accidentally bump into.