Bleeding Edge Reverse PR SEO Strategy

Dec 7th
posted in

Here's a sure-fire way to get ranked high in Google.

Piss people off.

Reportedly, DecorMyEyes founder Vitaly Borker was arrested and charged with defrauding customers, and making repeated and violent threats to customers who attempted to return defective goods.

Not a fan of "How To Win Friends And Influence People", then :)

This bit will interest SEO fans:

Hello, My name is Stanley with DecorMyEyes.com,” the post began. “I just wanted to let you guys know that the more replies you people post, the more business and the more hits and sales I get. My goal is NEGATIVE advertisement.”It’s all part of a sales strategy, he said. Online chatter about DecorMyEyes, even furious online chatter, pushed the site higher in Google search results, which led to greater sales. He closed with a sardonic expression of gratitude: “I never had the amount of traffic I have now since my 1st complaint. I am in heaven

If you look at the backlinks for DecorMyEyes.com, you'll find a significant volume of inbound linking, some of which is junk, but also includes links from the likes of the New York Times. The high-profile links are a direct result of bad publicity.

Of course, this has always been the fly in Google's ointment. Google's link-oriented approach to ranking reflects the attention a site receives. This doesn't necessarily mean the site is endorsed, and in this case, the opposite is true.

Facing a PR disaster, in all senses of the word, Google were quick to act:

We were horrified to read about Ms. Rodriguez’s dreadful experience. Even though our initial analysis pointed to this being an edge case and not a widespread problem in our search results, we immediately convened a team that looked carefully at the issue. That team developed an initial algorithmic solution, implemented it, and the solution is already live

Hmmm....was the algorithmic solution "if domain = DecorMyEyes.com, then PR=0" :)

Jokes aside, Google outlined the options they could have taken to prevent such a problem, but chose not to, then cryptically hint at the step they did eventually take:

Instead, in the last few days we developed an algorithmic solution which detects the merchant from the Times article along with hundreds of other merchants that, in our opinion, provide an extremely poor user experience. The algorithm we incorporated into our search rankings represents an initial solution to this issue, and Google users are now getting a better experience as a result

Reading between the lines, it is clear that.......erm.......hmmmm.........I don't know about you, but I'm none the wiser! That could mean anything! Assembling a team of hand editors to baby sit the results of an algo, or the beginnings of some frightfully clever semantic analysis.

Hard to tell.

Google make out the case is an outlier, although that would only be true on the surface. The fundamental problem, for Google, is link context, and that is a far more difficult problem to solve.

Link As A Vote

When Google started, they used a clever backlink check as a form of voting. The more backlinks a site had, from sites deemed to be authoritative, the higher the rank.

But the web has changed.

These days, we have Facebook and social media. Most people on the web aren't web publishers in the traditional sense. Most people participate on the web, but don't have their own websites. They post on other people's sites, over which they have little control. Google has to make sense of all this, because Google still wants to know what information people pay the most attention to.

The beating heart of a link is a mark of attention.

Google collects markers of attention.

As the PR - as in public relations - problem with DecorMyEyes reveals, popularity and authority calculations are not enough. Google's black box also has to figure out context. Most SEOs would guess Google is putting a lot of work into semantic analysis.

This is why it is becoming increasingly important to treat SEO as a public relations exercise. Links can come from anywhere, and whether they are no-followed, scripted or otherwise, they are all markers of attention. Google's job will always be to collect them, and make sense of them. To the webmaster, all markers of attention are valuable.

Well, almost all.

DecorMyEyes turned it into a marketing strategy, but in terms of SEO, it was never going to last. First rule of SEOClub is that you don't publicly embarrass Google.

The Lesson

Be interesting.

In a useful way.

Oscar Wilde said "the only thing worse than being talked about was not being talked about". Malcolm Mclaren said something similar: "bad publicity isn't as good as good publicity, it is ten times better". Brendan Behan "All publicity is good, except an obituary notice".

Get positive ratings. "Encourage" reviews. Go to where your customers are, and get the conversation started. Do you have a story? Be controversial, if it suits. Find an angle and work it. Link out.

When you think PR, think Public Relations.

Published: December 7, 2010

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Comments

December 7, 2010 - 5:08pm

SaltyDroid gave one of the best analyses on this issue I've seen anywhere on the web.

Borker probably owns dozens of similar sites employing this same crappy strategy.

December 7, 2010 - 10:43pm

Thanks Rimam1 - love Th' Droid

December 8, 2010 - 12:29am

The example of Lyndon's 13 year old stole dad's credit card and ordered hookers to play sbox in hotel room is the classic example - they should have had something in place after that to deal with these situations - and think Bill Slawski had a piece about some patent that would bring this in - reviews as algo factor

December 8, 2010 - 8:43pm

I actually wanted to find the "does not equal" sign on my keyboard, but didn't know how to use it! Using NEGATIVE advertisement as part of a sales strategy is just plain desperate. Since when does negative advertising equal more $$$? And even if it does, for a short stint, people eventually find you out then you're out of business.

Loved your comment "Reading between the lines, it is clear that.......erm.......hmmmm........." That did make me laugh out loud!

Great blog. Thank you!
Judith Dudley

December 17, 2010 - 5:48pm

Google's clean cut rationalism has some unexpected results ;)

I love this kind of stuff.

Maybe there really is no such thing as bad publicity.

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