PR is not dishonest. Not quite. In fact, the reason the best PR firms are so effective is precisely that they aren't dishonest. They give reporters genuinely valuable information.
Bad PR firms hand out spin and / or misinformation that eventually chips away at their credibility. Traffic Power's public relations firm is AMR Partners. I want to run through some of Danny Sullivan's questions to them and some of AMR's responses to highlight the honesty in the answers. I will then go through their quote that was in the Wall Street Journal and a strategic blog comment spammers comments.
Danny: The letter never actually says what it is he supposedly pirated or published. What exactly is it that's in contention here?
AMR Partners: Traffic Power tells me that in threads regarding Traffic-Power portions of private and confidential emails have been presented as well as links to proprietary company information as well as false claims against the company regard non-existing lawsuits and other potentially libelous claims.
While the Internet Archive was blocked on my site clearly that is a poor idea to cluster it with that answer since the Internet Archive can be used to prove the rest of that particular AMR Partners answer sounds at best misinformed.
It is not like I have been posting AND DELETING lots of stuff about Traffic Power. If I did delete whatever they claimed was wrong then wouldn't I be complying with their desires anyhow?
Danny: How is he supposed to comply with a demand for source disclosure when you haven't cited what was allegedly published or pirated? Are you expecting a list of every person he's ever talked with?
AMR Partners: I have no idea what the legal team might expect in terms of disclosure of sources, but I have been told that any evidence will not be presented until it has been decided whether or not they need to file a lawsuit.
Aaron: If they are not going to disclose specifically what they want until well after they decide to sue me then how am I to comply without getting sued first?
Score: Aaron: 2 AMR Partners: 0
Danny: Are you suggesting everything on the SEO Book web site that might mention Traffic-Power is somehow pirated material? Doing a quick search, I see http://www.seobook.com/archives/000314.shtml, where he talks about being called by Traffic-Power. Is this the pirated communication? And if so, was he informed of this before the phone call began?
AMR Partners: I do not think the intent of the letter is to imply that everything on the site is pirated or in response to the two links you've posted, but rather to suggest that pirated material as well as material that could be considered libelous are present and that there are several issues on Mr. Wall's sites that are potentially actionable.
In conclusion, Traffic Power has assured me that they would much prefer a civil dialog with their critics instead of any legal action and that they at least, would be open to discussion.
Aaron: That in conclusion bit is sorta funny. They still have never told me specifically what was wrong, and - at least as I am aware of - outside the cease and desist they made no legitimate effort to contact me in any way about what is wrong prior to filing suit. So if they would prefer one thing then why did they do the exact opposite? Or was that "would much prefer a civil dialog" statement a blatent lie?
Traffic Power Spokesman: Steve Pellegrino, a spokesman for Traffic-Power.com, said the company had asked Messrs. Wall and Baardsen to remove some material from their Web sites before filing the suits, and sued them after they refused. "We have let this go on a year and a half," Mr. Pellegrino said.
Aaron: Other than "everything" I was never told what specifically to remove (and I was also told that I may also need to give information for all sources). If a company operates under a variety of names or has a variety of affiliated sites how can I ensure I removed all information if I do not know the names of the various related entities?
He'd been served with a cease-and-desist letter from SEO company Traffic-Power.com that seemed impossible to comply with.
Also, if it has been going on for 1.5 years and there is something wrong with it why wait that long to do something about it? Also this JimWorld Traffic-Power.com thread started in 2002, so that puts us well over 1.5 years of Traffic-Power.com coverage.
Score: Aaron: 4 Traffic-Power.com: 0
Disturbing comment anonymously left on various search related blogs:
GET YOUR PRIORITIES STRAIGHT!
Donate to Aaron Wallâ€™s legal fund? You must be kidding. Why so a spoiled little brat can rant and rage against things he doesnâ€™t like. This is a sad and pathetic joke, in case it has escaped your attention there are people in New Orleans who are DYING, and could really use donations. Anyone who sent Aaron Wall any money should be ashamed of themselves, to support this and turn your back on people who are in real need is disgusting. Aarons right to bash a bunch of spammers, is irrelevant in the grand scheme of things, if the Blogging Community want to rally behind something, raise money to help the people of New Orleans!
PLEASE DONATE TO A TRULEY WORTHY CAUSE, TO EASE THE SUFFERING IN NEW ORLEANS.
Comment by French Quarter
Another Comment on My Blog:
I bet three voodoo dolls French Quarter post guy is from Traffic Power
Aaronâ€™s court case could stop companies and government entities from suing or issuing gag orders to the mini-press or public-press (bloggers). Imagine if the National Guard or Bush admin had the power to erase all tales of suffering and crimes against humanity stemming from the administrations lack of help during the evacuation and almost one week afterwards.
Funny you use the name French Quarter, as the Quarter is above sea level and apparently was the only target of organized evacuation due to the millions of dollars invested daily by tourists.
(someone spammed Loren's Search Engine Journal blog, SE Roundtable, Blog Herald, The Intuitive Life Business Blog, and Abakus SEO Blog with the same posts as the stuff they placed on my site. They also created a moderated Aaron Wall hate group in Google Groups.)
Why I have yet to mention Katrina on my site:
I am so pissed off about it that my thoughts on the topic would likely be a bit abrasive and likely piss off a large percentage of my readers.
Did you know that prior to the storm FEMA could not finish some of their New Orleans hurricane walk throughs because their funding was cut, and that money to improve the levees and city pumps was cut in part to help fund the war on terrorism / Homeland Security?
Why I Have Yet to Donate to Support Katrina Survivors:
When the tsunami's happened I donated as much as I could. I gave a full month's income while I was still in debt and soon after had to pay off part of my taxes using credit cards.
I have yet to donate to support Katrina survivors because it is hard for me to ask friends to help support my case and then lower my financial stability by giving away money that might be needed to defended against Traffic-Power.com.
The more I think about it the more I think this suit was intended as a big plublicity stunt by Traffic Power. I probably would not have made a post about the bad or inaccurate comments from their public relations firm, but I think:
PR is what the case is about
they should be kept honest, and any dishonestly or half truths should be shown exactly for being what they are (although Danny did a good job pointing out many of them already - thanks Danny)
if people help spread half truths or deception they are just as bad as the people who come up with the half truths
the strategic blog comment spammer about Hurricane Katrina was going way too far.
Sometimes I mention something that seems exceptionally important to me that has absolutely no importance in the grand scheme of things (most of my important things probably fall into this category). Other times some things have far greater importance to others for other reasons.
I always learn alot when others change my perspective of why things are important or what words mean.
A while back I read one person explaining to another on a forum about something they learned from something I wrote, stating what they thought I was explaining and what I meant.
What they learned was, in my opinion, something exceptionally powerful, although I absolutely was not trying to convey the message they learned & I had not thought of what they were saying in the same way they did (at least until I read what they wrote).
I learned a ton from their interpretation of what I was trying to say :) The cool thing is, their feedback can be used to change how I think, write, & act; and it was available fast & free.
The most valuable thing anyone in any field can have is the attention and feedback of interested people. Sometimes I shoot myself in the foot by how I ask for it, but far more often I shoot myself in the foot by not asking frequently enough or not giving people reasons to want to give me feedback.
I search for my name and words semantically related to me or things I have done about once or twice a month and often find stuff that made me wish I was searching about twice as often.
Recently I asked my friend Mike to make another SEO related tool. When I initially did I thought it would be cool for feature X, but then I realized the tool would double greatly as a Y, which could potentially have much broader use, and appeal to a wider community for different reasons (which could cheaply net me a TON of high quality inbound links).
Before it launches I may ask a few friends for feedback about it's name. When the rough beta is up I will be sure to ask for feedback on this blog about it's functionality & the like.
Philipp Lenssen recently wrote a cool blog post about meeting a tribal linguist who changed his perspective of many simple words.
I donâ€™t think that after I met this man, I was ever the same again â€“ not when it comes to certain simple words. Nowadays when I think gratefulness would be appropriate, I think back to our conversation, and how easy it is to just say â€œthanks.â€ But how hard it is to act instead of talk; to be loyal in what you do, instead of reaffirming with words. How hard it is to change your way of living, to adjust your thinking, instead of saying â€œIâ€™m sorry.â€ How hard it is to carry someone in your mind instead of saying â€œhelloâ€ and â€œgood bye.â€ How hard it is to stick to someone for the rest of your life instead of uttering the words â€œI love you.â€ And yet, how much more sincere and good-hearted it might be.
Thanks to all of the people who recently gave me feedback in one way or another.
Even cooler that they grabbed the sample and used it with word sample in the background, instead of paying for a non sample. www.seoscene.com
When you work dirt cheap clients work much harder to rip you off.
As time passes more and more content is developed to emulate other content which ranks well or is widely scene. While on some fronts it may compete it also probably offers a cheap marketing channel so long as there isn't much click fraud there.
When you are new to the web you have to start somewhere, but it is usually better to be overly simplistic and plain than to emulate the design of someone in the exact same field as you.
Admitidly I am a big fan of the buy a logo and slap it on a somewhat defaultish template style of design...unless you are designing a site selling web design services, but the word sample in the background is cheesy and the logo does not do much to add credibility to their site.
So it is a bit hard to navigate the internet marketing front without stepping on a few people's toes. Sometimes when other people step on your toes they do not realize it or do not care. Those people are usually the quickest and most easly offended people when you do things that invade their territory.
Truth be told I always wanted to create the ultimate link analysis tool. A while ago I thought ThreadWatch was going to do it, but that idea - for one reason or another - fell through. Later down the road a person contacted me with a pre beta type version of Backlink Analyzer, and offered to sell it to me for $1,200, which is not a lot of cash.
I had a few friends look at it, and they said it looked decent. Almost everyone noted how much quicker it was than other related software on the market.
I bought it and have been working with the programmers to add and remove features such that it would hopefully remain useful while being search engine friendly, which has costed me a few thousand more. By the time it is fully where it needs to be it may likely end up costing somewhere into 5 figures.
That is a lot to pay to develop free software that does not have a revenue stream, but my goal is to help new webmasters be able to compete with larger established players. A large part of that business model is going to be referencing cool stuff, creating cool stuff, & giving stuff away, and hoping that out of it good karma sorta comes back and helps me on the marketing front. In many ways it has - perhaps even more than I deserve.
I think the single most important part about creating stuff is that it gives you an excuse or reasoning to create original content around the tools or ideas. So many of the channels are just "blah said blah" and at times I often feel like I am letting myself do that. It is really easy to do too, especially when you got guys like Gary Price, NickW, and Danny Sullivan digging up so much good stuff.
The biggest cost in developing such software is time though, as you have to go back and forth a number of times to get exactly what you are looking for, and then if you get any serious distribution you have the potential customer support issues.
I remember when SEO Elite first started out. It went by the name of Link Proctor. I was one of the first people who gave Brad Callen a ton of feedback to make his software better, even telling him to change the name and features to add. Over time it got better, but the marketing got more and more aggressive.
His software essentially cloned OptiLink, but with a few added features and much more aggressive marketing.
I eventually wrote a mini guide for him, which I sold him the rights to package with his software. Later while looking at his sales letter I noticed that he put $79 as the suggested value of that bonus . Not so surprisingly that is the exact price I sell my full ebook for. He later changed that price after I told him how bad it pissed me off, but it was no accident that he marketed my free bonus as "newly released" and at "$79". He knew what he was doing. Stepping on my toes.
If people asked on a forum he would tell them that my ebook has broader coverage, but he was driving a ton of traffic at his sales letter, and it clearly led people to assume my ebook was a throw in.
I still get tons and tons of emails from people asking for free product support for his software or my ebook that comes with it. Even today I had some.
That is surely a valuable lesson in branding. Giving away a similar product to your main revenue stream on another channel for a one time fee or additional exposure can be an exceptionally bad call for branding purposes. Dumb dumb dumb.
Recently Brad sent me an email thanking me for "undercutting someone that's been more than kind to you. Anyway, just a little hurt that you would try to purposely undercut my means of earning a living."
I don't consider some of the marketing methods he was using as being more than kind to me.
What did he think he was doing to OptiLink when he cloned their software and marketed it aggressively? I bet that "undercut someone's means of earning a living."
What did he think he was doing when he put a $79 price point on the guide I wrote for him? I bet that "undercut someone's means of earning a living."
What did he think he was doing when he put a banner on SEO Chat offering a free SEO Book to all SEO Chat members? With the banner using similar colors to my site no less? I bet that "undercut someone's means of earning a living."
What did he think he was doing when he created a free SEO Book for affiliates which allowed them to insert their affiliate ID number into the book? When combined with the above I bet that "undercut someone's means of earning a living."
In the past he also wanted me to give his software home page advertising on my blog in exchange for higher affiliate comission or ads on more static websites he ownes.
The thing is, should I have been able to create faster software than that was on the market for only a few grand? Were the people selling the leading software holding up their end of the bargain?
Does the software automate your ability to cash checks? Some does, but most link analysis software just saves you time...it does not fully automate the process. Are the sales letter claims that the software creaters do not spend a dime on advertising true? Probably not. Especially if they sometimes complain about how expensive certain ads are. Are the claims to get hundreds of free links in under 10 minutes honest?
I could have launched the $1,200 version and it would have been better than many of the other programs, the only thing that stopped me from doing that is that I did not want to get banned by Google for scraping PageRank.
This is in no way a hate post toward Brad. He and I chatted a good bit in the past, and I think he generally is a smart marketer.
I always wanted to create killer free link software (see Link Harvester or Hub Finder), but the low cost of Backlink Analyzer combined with Brad's SEO Books should be free marketing made creating more and better link software a no brainer.
I know there isn't much point duplicating the existing webmaster
forums out there, but if you are going to offer tools, a support forum
is probably a good idea.
It may also be a good accompanyment to your blog, adding space for
discussion and creating a broarder landscape for your sites.
Anyway, I'm sure you would have considered it in the past... just a
prompt to consider it again today.
In the past I debated the idea of a forum, but many of my friends have told me bad call bad call bad call.
So do you think I should start a forum or not? What is the best way to efficiently answer questions related to the tools? Forums? Make an FAQ page? Both?
The problems with forums are:
even if they start off great eventually they lose their appeal to some extent.
the bigger they grow the more of a problem management is.
they are exceptionally time consuming & can cut into my ability to have time to learn other things.
I am not exceptionally even keeled. Sometimes I like to work hard and other times I like to take a break, plus I go away from home somewhat often now.
I really need to become more physically active, and I don't see running forums helping that any.
even if I started a small one just for tools I am sure it would eventually widen out, as that is what happened to Shawn, although he did it in a manner where he does not need to spend much time on moderation.
You can get sued for anonymous comments that occur on chat boards. More on that later today.
although sometimes I have grand ambitions I am not sure forums work profitably unless they have an amazingly huge reach, and I am not sure if I am that ambitious.
The positives of running a forum:
it would make it easy to launch new items / ideas / software projects.
it could help teach me more about social interaction
so far today I have probably answered about 200 emails. there is no archive of that information, although if it were on a forum all that information would be reusable and able to help more people.
If I was making enough money from advertising I could change my business model & potentially be able to afford giving my ebook away. But then again if I put a price of $0 on it that is exactly what some people would value it at: as being worthless.
I have learned a lot from SEO forums, but I have also got to do IM chat with people like Dan Thies and NFFC. The biggest complaints with forums are noise, and learning everything in such small chunks that you view them out of proportion. Getting to listen to guys like NFFC or Dan Thies in an IM conversation it really helps you step back and view things from a broader perspective.
So I get a ton of emails from people offering to rank my website for me. Usually I delete them, but sometimes I reply, asking if they also offer email spamming solutions.
I think the word solutions makes them think I am serious. Sometimes changing or adding one word makes a big difference. Most of them think I am serious and try to sell to the lead. Some manually follow up multiple times. Most of them use a phrase like high volume email deployers. Funny.
So I do not do the best affiliate program management here (I have not marketed it hard), but a friend of mine recently saw ads for his site that were so bad that he thought someone was trying to sabatoge his brand and business model.
It was one of his affiliates!
I guess it can happen to anyone, but if you are large and your affiliate program is going to be a small part of your business model you may want to make sure that you put out some fairly strict guidance on it until you can figure a way out to help grow it into significance.
Also to affiliate program companies, if you make links contain an affiliate id number it should be easy to search through affiliates.
Some people have rare or frustrating conditions which disable them or take significant focus away from living their lives. In the past these conditions would be nothing but a cost, in terms of: money, time, social energy, and emotional energy.
The worse a condition is, the greater value there is in a solution to the problem. The problem with the past is that you needed a large enough market and substantial marketing money to reach like minded people. The web allows searchers to define their targeting. This means that targeted websites, solutions, and personalities can create exceptional value for being news filters and creating useful targeted channels based upon the needs of similar people.
Contextual advertising such as Google AdSense can automate the ad sales to where all you have to do is pour your effort into learning about solutions to your problems and have income automatically deposited in your account.
Whatever sets you apart or makes you different can also be leveraged to make you wealthy if you have adequate interest in those topics. The web makes it possible for "small" people to start with nothing and work their way to notoriety or financial stability while avoiding the rat race that is corporate America.
Sometimes though if your productivity is driven out of hatred, or fear, or something negative it may be hard to shift those gears to positive motivation once you start to do well, and eventually you have to if you want to do well longterm. A friend of mine recently gave me a link to a killer poem, which is so much more than that.
There are always screwed up things going on in the world, but some of them are moreso than others. This story relates to search, because you really have to search hard to find any information about it...
Recently Andy Hagans mentioned to me that in northern Uganda there is a war where children are being abducted and trained to kill or abduct other children. For safety at night many children are forced to leave their homes and sleep in a pool of overlapping bodies hoping they are not abducted or killed, living in perpetual fear.
Invisible Children is a recent DVD which shows what is going on in Uganda. If you would like, I have a couple of them and I can send you one (just send me an email with address, etc).
The war has been going on for about 19 years and has got next to no legitimite media coverage here in the United States. Andy Hagans has been helping Uganda CAN do SEO, but the problem is nobody is going to be searching for it if nobody knows about it.
Recently some people from Uganda CAN got a bit of coverage on a few articles and on NPR. The online petition to stop the war was getting about 10 signatures an hour, but that number has started to drift back downward :( I think if blogs really got ahold of the story that number should be able to run well into the thousands / hour. With enough voices of concern the US government will hopefully be forced to help the Uganda government face and fix the problems.
Not too long ago, when Ian Turner was missing, search related bloggers helped spread his name to where it was the #1 search term on Technorati. Hopefully we can raise the war in Uganda to #1 as well.
If you do not like the idea of children being abuducted, murdered, and living in constant fear please help. A few options:
John Battelle tells the story about Bill Gross's arbitrage candy selling as a kid, and how he later came to form GoTo, which pioneered the underlying business model that currently powers search.
I heavily practiced arbitrage with baseball cards when I was young. Below is my arbitrage story.
When I was 10 I remember this one guy had a game where it costed 50 cents to roll dice and win the prize. I kept landing packs of the first run 1990 Donruss baseball cards with the Harold Baines reverse negative and other error cards. I kept selling the packs for $3 - $5 to other dealiers, to go back and do more rolling. By the time the day was done I had a Tony Gwynn rookie, a Brett Saberhagan rookie, and about a couple hundred dollars worth of other cards from $5 spent on the roll a dice game.
Around the same time I remember buying Score Dream Team cards in bulk near book price and selling them to a dealer two tables over for double book price.
In high school I started selling baseball cards. I would buy cards out of people's 3 for a dime and quarter boxes and sell the cards for $1 each. It was an easy sell to have a huge case full of cards worth 25 cents to $4 each and organize them by player and just price them all at $1 each. It allowed people who did not collect baseball cards to start buying their favorite player at my table.
Sorry for the tangent...arbitrage is such a yummy topic. I don't collect baseball cards much anymore, but those are some fond childhood memories :)