But Whose Opinion Matters?

One of my biggest business flaws was perhaps starting off with a fairly low self-esteem. Because of that, I catered toward people who were whiny, wanted free stuff, and never had any intent of buying anything. Being naive, and wanting to be liked too much, I catered to such worthless people, and probably cut my income short over the years by millions of dollars. Over the course of the last year I decided that I was going to change directions on that front, and I have never had a problem with being blunt.

Entitlement: People do Not Respect Free

A couple days ago I got this gem.

The data provided by this tool makes it useless. I had over 10k DMOZ entries, over 35k delicious bookmarks, over 300k .edu bookmarks, etc. if this was true, Google would ban me and my first three children plus 100 yrs, and i would be slapped so hard, my cousins would feel it. why provide this tool when it gives insanely data that makes it useless?

I told the person how to update the extension, and yet they were too stupid to read, and kept spamming up my site with progressively nastier comments until I banned them. The software they were complaining about getting for free is better than lots of stuff that sells for $100 or more, but free means dealing with idiots from time to time.

Twitter is soooo Cool

The latest style of cool is Twitter. Where you can look hip by complaining about something being garbage, even if it is something you have personally gained value from. I get blowback every week or 2 on Twitter about someone who feels embarassed to Tweet a link to our great content because this site has a pop up on it.

But if someone really believes in this site (and what we offer) then they wouldn't feel embarassed about an advertisement offering a free introductory course to SEO. If they respected our opinion they would be recommending our work.

The moment of clarity which inspired this post was this tweet

It was quickly countered with

But those people are not non-customers who could be converted to customers. Why? If they are turned off by giving away free information and would rather bitch about it on Twitter than click the "don't show again" link then they were never going to become a customer, and frankly I would not want them as a customer.

If they are too lazy to click the "don't show again" link then they are too lazy to participate in the site or business in a more meaningful way.

The Sales Process

As Peter highlighted, the people who are non-customers that can be converted to customers are people who are typically concerned that the topic is too complex or confusing. And those ***are*** the type of people who would subscribe to our autoresponder, get a lot of value for free, and then decide to...gasp...become paying customers.

Perry Marshall understands the sales process much better than I do, and explains it much more susinctly than I can:

Sales and marketing is a sequential process. Which means that everything that happens between the introduction and the sale is 100% important. Anything that interrupts this process can be fatal to your business.

Sales and marketing are the most hazardous parts of a business to outsource. Things like payroll and bookkeeping and manufacturing, easy to outsource. Your voice and your identity, almost impossible.

Therefore….

  • Sales and marketing is worthy of your passion, devotion and dedication. It is typically the highest leverage activity in any business. And despite the fact that many "academic types" sneer at it, it's still true: Nothing happens until somebody sells something.
  • You MUST master two things: ONE way of getting traffic, and ONE way of converting it. If you achieve mastery, it will be perfectly OK to be merely "competent" at the other things and your business will still flourish.

The autoresponder (and the pop up that promotes it) are part of that sequential sales process. Remove them and something like 50% of the non-customers that can be converted to customers never convert. It's not worth throwing away half your sales because some whiner on Twitter bitches about free not being good enough for their tastes, and they are too lazy to click the "don't show" link.

Popularity Does Not = Sales

Cater to those who want free free free and suffer a life of misery. Just ask the guy who spent 1,000 hours of work building dofollow blog lists:

We have put in over 1000 hours of work on the project. Is it too much to ask you to leave a useful comment? I am also tired of marketing gurus that sell products that direct their users to our lists. They have made lots of money and they claim to support leaving useful comments. However, the response from these visitors. Is about only about .3%. Yes, that less than 1%. I will rejoice when these niche products never send anymore traffic here. I regret that our efforts caused others blogs to switch back to No Follow. I truly regret what this good idea became.

And then you feel embarassed for all the comment spammers that comment spam nofollowed links (and even links that are not seen by Google). Check out Google's cache of this Work.com page and then look at how many SEOs there are who are too stupid or too lazy to view the source code or Google cache before comment spamming a page about SEO, and looking like an embarassement in front of their peers.

Catering primarily to the crowd with a $0 budget is rarely a business building strategy for a media business built on selling. Yes the people who waste hours daily chatting on social sites all day can help shift the perception of your product, but those same people who are out there bad mouthing your site were not going to give you very good word-of-mouth-marketing...it certainly would not lead to many sales. To that class of people everything is overpriced (except whatever they sell).

Focusing on Real Customers

Plenty of people enjoy our site, and profit from our advice. We have many subscribers who have been with us ever since we started our business model...hundreds that have been subscribers for over a year. Their opinions matter, but the feedback from the free whiners is worth less than nothing. Why? If I listened to them I would promote my site less aggressively and less effectively, while ignoring the fact that the complaining "me first" free-loaders are the type of people who complain about carpet stains while they take a shit in my virtual livingroom.

That same email course is being recommended by people across the web. In the forums Anita Campbell told me she was talking to a friend who out of the blue mentioned our autoresponder and that they thought it was the best autoresponder sequence they ever subscribed to. And Deseriee Sanchez, the single kind Twitter user, liked it as well ;)

Not that all Twitter users are bad...just the ones that whine about a marketing site using effective, honest, and wholesome marketing techniques.

That same pop up that is offensive to the non-customer who is too cheap to ever be a customer is getting free media exposure and word of mouth marketing by people who ***are*** using the advice to build their businesses. Just last week I got this via email:

Hi Aaron. I am a reporter at the New York Daily News. I plan to mention seobook.com in an article running on Monday re SEO for small business owners.

A source I spoke to recommended seobook.com as a good resource for business owners who might want to do seo themselves and are on a limited budget. I wanted to confirm that you offer a free email course. Is that correct?

Chasing Popularity Distracts You from Profit

Worse yet, while I spent years catering to this guy...

DON'T BUY ANYTHING, just visit his site and bitch about all the years of hard work he has done and the millions of dollars worth of information and software he shares for free.

...others were re-wrapping my work in hype and aggressive marketing, outselling me on my own work 5:1 and 10:1 because they sold that same info in a way that was obvious. Aggressive hyped up launch with super-basic how to videos. Clean formatting, limited information, rarely updated, and a linear prescriptive layout.

Focusing on Profit

Some of those guys (who became multi-millionaires from being good at sales and repackaging) lifted lines out of my ebook and went so far as asking for free updates to my ebook to help base their next competing product off of.

I have seen the other side of many of the $1,997 guru online membership websites. Sometimes they don't protect their member areas, and then when they launch they link to our site. So that tool the guy was whining about in my comment section is the same one other internet marketers tell you to go use after you give them a couple thousand dollars.

Many of those guys offer 0 interaction when you buy their stuff, and they plan for a high refund rate...hoping that the initial price point and hyped launch (built off of affiliate marketing) are still enough to make it worthwhile. Based on their clickthroughs to this site, some of these guys make a decent number of sales.

We don't do bad, but we offer a more interactive learning environment at a compelling price-point and we shouldn't cede customers to other sites reselling access to free parts of our site so we can cater to penny-less Twitter users - who are unhappy getting for free what others gladly pay hundreds or thousands of dollars for. If that makes me less popular I guess that is the way it is going to be.

Are You a Master of the Obvious? 5 Easy Tests

I'm reading a book called "In Search Of The Obvious". It makes many references to another book, written in 1916, called "Obvious Adams". The book outlines the simple truth of marketing, which is that the best marketing solutions should be evident. They should be obvious. They should be simple.

1916?

But isn't that the deep, distant past? This is the internet age. Everything is different now. We're living in a complicated age, surely!

Not really.

It's not different now because while circumstances change, the human condition remains the same. And those who don't learn the lessons of history are destined to repeat it. Looking at what happened in Vietnam will tell you what will happen in Iraq. There is plenty of advice that stands the test of time, and I think this truth is a great one.

A search for any marketing strategy should be a search for the obvious.

Five Tests Of Obviousness

The book outlines five tests to see if an idea, a strategy, or a solution is obvious.

The Problem, When Solved, Will Be Simple

If an idea is clever, ingenious, or complicated, it's not obvious.

History is full of of simple solutions to complex problems. A search engine, although complex in execution, is a simple solution to a complex problem. You type a topic you're interested in, and the search engine shows you where to find information on that topic. E-mail lets you send messages to other people instantly. A mobile phone lets you call people from anywhere.

Anyone can understand these solutions.

Does It Fit With Human Nature

Will it be accepted by a wide range of people when you tell it to them?

Will your mother understand it? Will you friends? Will the guy behind the counter at the shop? Do you feel comfortable explaining your idea to these people? These people are a cross section of human nature. They will be indicative of the wider community in which your idea will exist.

Because these people won't understand industry conventions and technical jargon, in order to explain it, you'd need to strip your idea down to the basic features and benefits. Does it still work?

Put It On Paper

Write your idea down on paper.

Write it as if you were explaining it to a child. Can you do so in three sentences? When you find the right words to describe your idea, it will sound simple. If it sounds complicated, it's probably not a great idea.

Does It Explode In People's Minds

Do people say "now why didn't we think of that before"?

You've probably had that experience yourself. It's the head-slapping moment. From that moment on, the matter appears settled.

No further talk seems necessary.

Is The Time Right?

Many ideas and plans are obvious, but occur at the wrong time. Ask yourself if the time for this idea has passed? Or is it some way off in the future?

For example, given the existence of Twitter, would you start a blog that pointed out interesting things on the internet? The time for a blog pointing out interesting things on the internet has clearly passed.

Does this all sound too simple for the complicated internet?

A lot of people start with simple ideas and deliberately make them complex. By making ideas complex, they make themselves sound clever. They use complicated charts and diagrams. They use big sounding, empty phrases. Some people certainly buy into that approach. By buying into it, it makes them appear clever, too.

But is that what people really want?

Do you buy goods and services that confuse you?

Isn't the real aim to be self-evident?

Apply These Ideas To The SEO Pitch

So why is SEO so difficult to get across to people? Why aren't there hordes of people knocking down your door to sign up? Do people's eyes glaze over when you tell them what you do?

I think that happens because the language is wrong. SEO hasn't been boiled down to the simple idea.

I recall watching a video a few years back where Jill Whalen addressed a marketing conference of non-SEOs. She was talking about SEO, but I'm not sure the audience were responding all that well, mostly because it was new concept for them.

However, when Jill got to the end of her speech, where she talked about a local dentist who had been about to go broke because he had a lack of patients, and after Jill did her work, she said "and instead of going broke, he had to hire more staff!".

At that point, you could see the the audience just light up. The MC noted it, too, and commented on it. The language resonated. At that point, the idea became simple and obvious.

SEO is really about growing business.

Everyone could relate to that, where they couldn't relate to rankings, links, and keywords or any of the other process elements SEOs often talk about. A lot of SEO pitches, particularly to customers who are new to SEO, focus too much on the "how". However, the "how" is not evident. Rankings, links, keywords...none of that is simple.

The evident thing is that more customers arrive on the site and buy, or sign up for, something.

So, when pitching SEO, try to focus a lot less on the "how", and a lot more on the "why". Structure your offering around improving the customers business. If you can't do that, there is no point doing SEO. SEO, in itself, is not evident.

The business building benefits of SEO certainly are.

Respect For DMOZ

Ah, DMOZ.

Whilst I was scanning through Barry's blog at SEL, I came across this post he mentioned entitled R-E-S-P-E-C-T for DMOZ.

A DMOZ editor complains "Everybody loves Google, everybody loves Wikipedia - so why doesn't everybody love DMOZ?"

My blog post would be rather long if I listed all the reasons why I think people don't love DMOZ, so I'll stick to fisking the contents of the editors post.

For those who don't know what DMOZ is, and that would be the vast majority of web users, DMOZ is a largely redundant internet directory that came about back when Yahoo! Directory was too slow at processing listing requests.

Webmasters familiar with DMOZ will appreciate the obvious irony, given that you can now get a Yahoo Directory listing in a couple of days, whereas DMOZ is a hit and miss affair, specializing mostly in "miss".

Let's take a look at the points raised:

Ask people how they search the web, and most will tell you what Google does well, what Wikipedia does well - and what DMOZ doesn't do well.

Ask people how they search the web, and you'll be hard pressed to find anyone who knows what DMOZ is, let alone outline it's faults.

The reasons for that will become obvious.

Perhaps you heard something on the news about the Somali pirates and want to learn more. .... Now what about Somalia in general? How did it get to this point? What's the history of the country, and what's going on with their government? How do you find answers to these questions without wasting a lot of time? This is where DMOZ shines....you can go to DMOZ's Somalia category. Start with Guides and Directories to find background information.

Students of philosophy will recognize this as an argument by selective observation. Cherry picking, in other words.

Well, it would have been had the author cherry picked an example that actually supported her argument. If you go into the recommended category, Africa/Somalia/, what will you find?

One listing.

For Wikipedia.

You just couldn't make this stuff up.

One could go into the sub categories, and whilst there are some useful listings there, there is nothing I couldn't find in greater detail in Google or Wikipedia. Helpfully, DMOZ frequently suggests I actually go to Wikipedia instead.

Who am I to argue?

Anyway, let's compare another search to see how well DMOZ does.

If I want to find out about SEO, I get presented with this category Web Design and Development: Promotion

Whilst there are some fine resources listed there, is this a useful reflection of SEO in 2009? Who are Majon International, for example? Why is Eric Ward seemingly the center of the SEO universe? Nothing against Eric, BTW.

Likewise, if I want to find out about New Zealand, it seems that "Hallidays Timber Limited" is very important, as they are the only site listed at the top level, as is - of all things - Usenet.

I could go on.

I'm sure there are great DMOZ categories, but like all things DMOZ, it's very much a hit and miss affair. Wikipedia and Google are a lot more "hit", and a lot less "miss", which is why people use them, and not DMOZ.

Sometimes they use 'relevant' keywords and page titles to game the system and achieve a higher ranking than they really deserve

Couldn't let that one go.

Apparently using keywords and page titles "games" the system. If they thought that were true, then why is DMOZ supposedly ""gaming the system" using titles and relevant keywords, too?

DMOZ certainly does irony well.

There's all sorts of relevant information to be found on the web, and the broader the topic the more useful DMOZ is.

Well, quite frankly, no it isn't.

If I want broad information, I use Wikipedia.

Wikipedia is infinitely more useful than DMOZ because it solved the problem DMOZ failed to do. It ran an editing system that anyone could contribute to easily, thus creating enormous value in terms of relevant, timely content. Updating and editorial was both transparent and immediate, which needs to happen, lest the information become outdated.

DMOZ chose to place editorial control in the hands of a small cabal of editors, and in so doing, made the directory opaque, unresponsive, and outdated.

That's the final irony.

The editorial policy of DMOZ killed DMOZ.

What About Your Non-Customers?

If you want to increase revenue, should you focus on getting more out of your existing customers? Slicing your offering finer in order to better appeal to a segment of the existing market?

That's one way.

But how about looking closely at non-customers. Why are all those people not buying what you, or any of your competitors, have to offer? Are there any commonalities between the non buyers?

I'm reading a book called Blue Ocean Strategy. The author offers the following example that illustrates why focusing on the commonalities of the non-customers can be a good idea:

Think of Callaway Golf.

It aggregated new demand for its golf club offering by looking at non-customers. Rather than fighting to win a share of the existing golf market, they looked at why people hadn't taken up golf.

By looking at why people had shied away from golf, they found one commonality uniting the mass of non-customers: hitting the golf ball was perceived as being too difficult. The small size of the club head demanded enormous hand-eye co-ordination, took time to master, and took a lot of concentration. As a result, this was no fun for novices, so they avoided taking up the sport in the first place.

So what did Callaway do?

They built a club with a bigger club-head, thus making it much easier to hit the ball. Not only did this open up a whole new market of buyers, it appealed to players in the existing market who were having the same problem

What Do Your Non Customers Have In Common?

Let's take a look at the SEO industry.

In my experience, a commonality of non-buyers of SEO perceive that SEO simply won't work. They fear they will pay money, and not get any results.

Therefore, in order to convert more of the non-SEO customers to buyers, the SEO should focus heavily on mitigating the risk of non-performance. They should also clearly demonstrate value.

Guarantees

The SEO industry tends to shy away from offering guarantees. This is understandable, given that rankings aren't controlled by the SEO, and therefore guaranteeing a ranking is simply being misleading.

But why focus on guaranteeing ranking? How about guaranteeing that you'll add value, instead?

Ask yourself: can you guarantee to deliver more value to the client than they pay you? Can you increase the value of their business by doing so? If you answer no to such questions, then you'll begin to understand why there are so many non-SEO customers.

Figure out what the customer perceives as valuable, and guarantee to deliver it. After all, what is the difference between a contractual obligation and a guarantee? You need to deliver regardless, but a guarantee just sounds better. It certainly helps mitigate the sense of risk.

Let The Customer Decide What Is Valuable

A lot of SEO sites describe the services an SEO thinks s/he can deliver.

Instead, how about asking the customer what services they think are valuable. You'll learn a lot just by asking such a question. And the more people you ask, the more chances you'll have of spotting commonalities.

How about running an Adwords campaign that asks people to answer a few simple questions about why they don't buy SEO services?

This could work for any good or service, of course - not just SEO.

You'll also see what language potential customers use. It is especially important when stating benefits to do so in the customers terms. Your language should be their language.

They'll feel you understand them.

What would an SEO that spoke exclusively in the language of the customer look like? I guarantee it would look nothing like most of the SEO sites out there right now.

How Bad do They Want it?

When Aaron interviewed Perry Marshall about using AdWords to find market opportunities Perry suggested asking consumers how bad they want something and how hard they are struggling to get it.

Ignore the answers where consumers say they aren't struggling very hard. Look at the answers where the consumers find something extremely difficult, and need that thing badly.

That is good or service people will gladly pay for.

People Who Can't Afford What You Offer

There is a huge, huge market for SEO services. Everyone could be doing better in the search engines.

So you've got to ask - why aren't SEOs getting through to these people? Is the SEO offering simply wrong?

The price will always put some people off. But rather than dismiss these people as non-customers, think about what you can sell them for what money they do have.

Perhaps they can't afford a full campaign, but they certainly might be able to afford a one hour phone call. How about providing a pay-per-minute SEO phone line? How about providing a specific e-book, personalized to the customers site and problem? They can do the work themselves, you just outline exactly "how".

This could always lead to more work when they do have more of a budget.

Customers Who Don't Know What SEO Is

The size of this market is the biggest of all.

The reason this market remains untapped is mostly down to language and visibility. SEOs simply aren't talking the same language, and both parties cross like ships in the night, unaware of each others presence. That's if they get anywhere near each other to begin with.

Why are you going to yet another SEO conference? Why aren't you going to dental conferences? Or hotel conferences? Or any other conference where general marketing is being discussed?

You might be the only SEO there!

All industries have common problems e.g. how to acquire new customers. You know how to do that. They don't. That's valuable to them. They need you.

You need to go where they are, and talk their language. Get hold of their trade magazines and visit their websites. What language do they use to describe their problems? I guarantee it isn't the language you read on SEO blogs and bulletin boards each day. It is a million miles from there.

Look the problems that you can solve, and use their language to describe what you do.

Got any tactics and ideas on how to turn non-buyers into buyers? Add them to the comments.

The Next Development In Search

Have you seen Wolfram Alpha?

Wolfram Alpha is a search service being released this month that, depending on who you listen to, will either change the internet forever, or provide another useful research tool.

Either way, it does hint at the possible future direction of search services.

Wolfram Alpha hasn't been launched as yet, but you can see some screen shots here. The major difference between Wolfram Alpha and existing search services is that it answers questions, as opposed to returning a list of pages.

For example, a search on "what is the GDP of France" will not only give you a straight answer, is will also bring up a page of related information, complete with graphs and charts.

Compare this with Google's "answer":

By comparison, Google is a step removed from the answer. The onus is still on the searcher to dig for it.

Will Search Engines Becoming Less Passive?

Meanwhile, Google appears to be working on a new, intelligent news distribution system.

When asked by reporter Sharon Waxman, Eric Schmidt confirmed development of a a platform “that will bring high-quality news content to users without them actively looking for it". This news feature would launch in about six months.

Could this be anything more than a glorified RSS reader?

Hard to tell.

However, it may well signal a change in approach from Google being a passive search tool to taking a more active role in data aggregation and channel selection.

When Google says they will not be a content producer, I think this implies they are therefore neutral. However, in the case of Google News, we can see that Google already exerts significant editorial control over the channel, which, at very least, makes them a biased editor, as opposed to neutral.

One criticism of Google News is that it favors content from mainstream media outlets. Whilst Google have included blog search, it is pushed to the back in the form of an archive link. In this respect, Google is very much the friend of the big brand, and the status quo.

Will the new service place control back in the hands of the user? If so, does this present new opportunities for the SEO in the news traffic business?

Schmidt:

The first two news organizations to get this treatment, Schmidt said, will be the New York Times and the Washington Post.

Perhaps not, but certainly a development worth watching.

Where Is Search Heading?

Search is still primitive.

When we use a search engine, are we really looking for a list of sites, or are we looking for answers to questions?

I'd argue we want the latter, but the limits of technology deliver us the former. Wouldn't it be so much better if when we searched for something, we received an answer, and a page of credible, collated data? Much like Wolfram Alpha promises? Is that where search is heading?

In the Future Of Search, Marissa Meyer speculates about active devices that search for data before we're even aware we need it.

It would be much nicer if we had a device with great connectivity that could do searches without interruption. One far-fetched idea: how about a wearable device that does searches in the background based on the words it picks up from conversations, and then flashes relevant facts?

This notion syncs with Eric Schmidt's reported description of Google's new, as yet unreleased, news service:

But Google does have plans for a solution. In about six months, the company will roll out a system that will bring high-quality news content to users without them actively looking for it. Under this latest iteration of advanced search, users will be automatically served the kind of news that interests them just by calling up Google’s page. The latest algorithms apply ever more sophisticated filtering – based on search words, user choices, purchases, a whole host of cues – to determine what the reader is looking for without knowing they’re looking for it.

The common themes are increased levels of personalization, and a more intelligent search service.

What other developments in search will we see in the next few years?

I Wish I Knew Then What I Know Now

What were the things you know now that you wished someone had told you when you started out?

Personally, I wonder whether I would have actually listened had someone told me. Some things I just had to learn by making dumb mistakes.

Sometimes twice!

But if you are starting out on the web, and you want to skip all that hassle and expense, here is my list.

Old-hands may recognize a few mistakes that they have made, too. Please share your words of wisdom in the comments.

1. Business Case Comes First

Don't start by building a website. Start by building a business case.

I wasted time on domains and activities that would never be profitable because I didn't ask and answer some fundamental questions. Web design, SEO, blogging, social media marketing, writing, networking, posting on forums - all these activities can be worthwhile, but if your aim is to make money, they only bear fruit if they support your business case.

Otherwise, they're a waste of your time.

Ask yourself:

  • How will this activity make money?
  • What are the unmet needs in the market, and am I able to fill those needs?
  • How much time/money do I need to put into this, and will it pay back more that the input cost?

2. Don't Be Cheap

Competing on price only works if you can do volume.

Competing on price is ultimately a losers game. There will always be someone else who can undercut you. There are waves of third-world SEOs/E-Commerce Operators/Marketers who can survive each day on a lot less than you can. Where do you go when they undercut your price? You follow them down, until one of you goes broke.

If you can't do enough volume to make small margins worthwhile, then focus on quality and service aspects.

What is that you do that adds more value than the other guy? Do you have something unique to offer? What can you do better than anyone else? Find out if that one thing is in demand and profitable, and do it.

There is another good reason not to compete on price. People tend to value things that are expensive.

It's a curious aspect of human psychology that if we believe something is valuable, then it is. Conversely, if you put a low price tag on something, people perceive it as being junk.

3. Give People Three Options

Say a retailer wants to sell one particular refrigerator. Does she stock only that refrigerator? No, she doesn't. What she does is she carries one low priced refrigerator, one mid-priced refrigerator (the one she sells a lot of), and one expensive refrigerator.

Most people will choose the middle refrigerator, even if the features are similar across all three. The customers price expectation has been set by being able to compare low/mid/high. They tend to go for the middle, "sensible" choice. Not too cheap, not too expensive.

Always structure a deal that creates a basis for comparison. And put the choice you want the customer to take in the middle.

There is a danger in giving too many options, however. People get confused by too many choices, and when people feel confused, their perception of risk increases. When their perception of risk increases, they are more likely to back away.

4. It's Not About You, It's About Them

People don't care about you.

They just don't.

They don't care if your site runs on Linux. They don't care how much you've invested in usability. They don't care if you're the (self-proclaimed) "best".

They care about solving their own problems.

Your language must be their language. Everything you do must be geared towards identifying and solving their problem.

5. Business Is About Human Relationships

Business isn't about Lear jets. It isn't about business cards. It isn't about conferences, lunches or expense accounts.

Business is about the relationships between people.

Business is all about what you can do for someone, and what someone can do for you. If that relationship creates more value that you can do so by yourself, you've got the makings of a business that can grow.

A characteristic common to successful business people is they have large personal networks. They constantly leverage these networks. It really is about who, not what, you know.

Learn to stay in touch with old friends, learn to ask for help, give out before you get back,and understand that everyone you meet is going to know things that you do not.

6. Where Possible, Avoid Intermediaries

When I first used the internet, in 1993, you didn't need to buy domain names. You could get one just by asking for one!

What if I'd known then what I know now? What if I'd seen domain names for what they really were - undeveloped, directly accessible real estate in a gold mining town.

Learn the lesson of domain names. You should take positions where you don't rely too much on the whims of others. SEO, in itself, is a risky business model because your income is susceptible to underlying changes in the search engines sort algorithms. There is an entity between you and the customer, over which you have no control.

MLM? Forget it. You need to be the guy at the top of the chain.

PPC/SEO? Find a way to lock in those customers so you don't re-advertise to the same people.

7. Know The Power Of Compounding Interest

Eh?

What's this topic doing in a web column?

Well, what are you going to do with your web income once you get it?

This is one of those concepts that is so simple, true and fundamental to "living well" in a capitalist society it should be drummed into people the minute they start school. Money literally makes money.

What are you doing with that money you're making on the web? Are you buying stuff? What is the true cost of that thing you're buying? It's not just the price of the thing itself, it's also the opportunity cost of that money had you chosen to invest it.

If you've buying something on credit, chances are you're enslaving yourself to your future self, unless that credit is used for something that can generate further income or capital gain.

8. Invest Money Across Investment Classes

The old "don't put all your eggs in one basket" rule.

The internet can be a difficult place to make money. At times, it can be really easy. But ask anyone who has been in the game a while, and they'll tell you it is always flaky. It is flaky, in terms of generating income, because it moves and changes very quickly. Most business operations find it difficult to move and adapt very quickly and maintain the same income level.

One way to overcome this risk is to have income coming in from different asset classes.

I do this by taking a percentage of my earnings and putting it into rental property and shares. I've done this for many years now. The rental property market, compared to the internet business, is very dull and predictable. But that's a good thing. The steady rental streams cover any down weeks I have in the flaky internet game. The share market returns above all other asset classes over time.

Being dependent on one source of income can be precarious.

9. Live Within Your Means

My share broker recently gave a seminar in which he asked the question "can you take a 50% drop in house price and a 50% drop in income, and still be happy?"

If the answer is yes, you'll survive this recession with a smile on your face. Or any recession, for that matter. Boom and bust cycles are inevitable in market-driven, interventionist economies, so expect them and plan for them.

Living within your means creates a buffer zone.

Is there big income to be had by leveraging? Of course, but the current crash is showing the downside problems that can occur if you're over leveraged. When betting, try not to use your own money, but make sure you can cover that bet if it doesn't go your way.

10. Those Who Have The Most Time Are Rich

Having stuff is easy. If you can get credit, you can get stuff.

But what do people complain about not having most these days?

Invariably, the answer is time.

One of the best things about running your own internet business is that time is your own. Want to go fishing for a few hours? You don't need to ask anyone. To me, that's the most valuable thing in the world. I have stuff, but given a choice between acquiring more stuff, or having more experiences, I choose experiences. And you need to have time for that.

There's a book called "Avoid Retirement And Stay Alive". The idea is that retirement has no place in modern society. If you can make work enjoyable by balancing it against the other things you want to do, then you can live like you've got all the time in the world.

If you could tell your 18 year old self a few things, what would they be?

Fantomaster Interviewed!

Ralph Tegtmeier (aka fantomaster) has been known for many years as having one of the most insightful minds and original voices in the search game. Years ago I wanted to interview him, and only recently did we get to do that.

What did you do before you got into search?

In contrast to the maverick background and achievements my old friend Mike Grehan revealed in his recent interview with SEOBook, my life before search was positively boring. I was born in Egypt and grew up in the Middle East and Asia, where my father served terms in the German diplomatic service. Later, I mastered in Comparative Literature, English Literature and Portuguese philology at Bonn University in Germany. Even before that, I had founded and run (together with two fellow students) an occult bookshop there and went into freelance translation and writing after that.

As a translator, I hooked up with IT almost as soon as it became available, though I did study the subject in some depth before I finally purchased my first PC, a Victor Sirius 286 hybrid that was both IBM and Sirius compatible.

Came the Internet in Fall of 1994, came the "taxBomber" - that was my thentime nom de guerre as an online marketer in the offshore finance, alternate citizenship and privacy protection field.

Before the Web proper was made accessible to all, I'd been on CompuServe and tested the waters there in terms of online marketing, but there were some pretty severe limits to that so it didn't really scale that well. The WWW really changed all that.

As you may expect, in the mid-to-end 90s, optimizing a web site for the search engines was a lot more simplistic than today: keyword stuffing, multiple title tags, invisible text on page - all these techniques worked like a song.

In 1998, I teamed up with my old school buddy Dirk Brockhausen, who by that time held a doctorate in physics and was a certified SAP consultant, working for companies such as IBM and others.

How did you end up in the search field?

My first online business caught on immediately. Competition wasn't too fierce though definitely existent. One day, I stumbled across a report on how to game the search engines - quite probably the first of its kind. I purchased it, implemented a lot of the techniques outlined, and bang! - rankings improved even more! There was a lot of deadweight tied to that approach at the time, e.g. signing up for FFA sites which would bring me a ton of spam mails, etc., quite a nuisance, really. So it became essential to separate the wheat from the chaff.

Around the same time I hit upon the late Corey Rudel's stuff which was an eye opener in terms of efficient marketing, especially the American kind. Lots of impulses from that and still profiting from the impact.

When Dirk an I decided to set up shop, it was a given that we would develop software, the only question was: what kind of application? So we researched the market at some length, caught onto SEO, tested our stuff thoroughly and finally went public with it.

You built the #1 brand in the cloaking space. What were some of the key steps to doing that?

We conducted about a year and half's intense research, experimenting with all kinds of SEO in a variety of niches. Cloaking beat them all stone cold, so that's what we went for in the end.

It was quite obvious from the start that efficient, reliable cloaking requires an equally efficient and reliable database of verified search engine spiders to work from, so that's what we focused on first: the fantomas spiderSpy(TM) service which to this date boasts the world's most comprehensive list of verified search engine spiders. We've been building this list since 1999 and it's generally considered to be best of breed - and these aren't my words, mind you, but what out customers say about it.

As for cloaking proper, at first it was single page cloaking only, giving you mixed sites with both cloaked and non-cloaked pages. Later, as the major search engines began to adopt a more adversarial stance, we developed the fantomas shadowMaker(TM) which generates entire stand-alone cloaked sites, what we tagged Shadow Domains(TM) - a term Google initially stole from us in the first versions of their Webmaster guidelines. (They dropped it again later.)

Much of this was due to our being fed up with having to build SDs manually for our SEO clients, so we decided to automate the process. And so, the fantomas shadowMaker(TM) was born. We're currently working on a new version that will include a ton of additional powerful features to reflect the ever changing search environment.

Is cloaking today as relevant as it was 5 years ago? Do web 2.0 sites and other easy link sources & hosts still make it quite profitable? How has cloaking changed over the years?

Like all things search, cloaking has changed in the course of the years. Initially, it was sufficient to simply cloak single pages on your site, giving you a mix of cloaked and open pages. Then, it was more about foregoing risks for your money sites plus enhanced scalability by deploying self-contained, independent cloaked sites - those Shadow Domains(TM) I mentioned -, effectively restricting your cloaking efforts to these SDs which could be discarded and easily replaced by fresh ones should they be caught out by the search engines.

Today, cloaking has evolved to both include and target RSS feeds, promoting them via the aggregators and feed directories, for example. Our forthcoming new version of the shadowMaker will also include new functionality enhancing page structure variance, inclusion of graphics, CSS, etc. to make the SDs appear even more organic to the spiders. Finally, it will also offer a vastly improved text generation module as well.

Of course, up until now cloaking has generally only addressed on site factors, optimizing webpages for the search engine spiders. What it doesn't do per se is attend to off site stuff such as link building. So once you've started to roll out your SDs, you'll still have to throw a decent amount of good links at them to make their rankings sticky. However, this isn't a change in technology so much as in SEO strategy: once links became more all-important, you had to add link building to your arsenal of SEO techniques just like everyone else.

Is it still relevant i.e. effective? Most certainly - provided you know what you're doing by running a tight ship strategy wise. Essentially, this is nothing new: it simply comes with changing search engine algos, new platforms (such as blogs or social bookmarking sites etc.).

Another, entirely new cloaking technology is still in an experimental stage. It's what we've tagged "Mosaic Cloaking". Here, only specific parts of an otherwise "normal" web page are cloaked for spider fodder, displaying different content to human visitors. This will effectively lead us back, at least in part, to the mixed sites of yore, featuring both cloaked and non-cloaked content on the same domain. Once we have sufficient empirical data on hand to make this technology viable for general deployment, we hope to integrate it into our software, of course.

As for Web 2.0 sites, we're mainly leveraging them for both link building and traffic generation. It's actually quite easy to promote cloaked sites or pages via the social networking platforms these days because people have become so well accustomed to being redirected when browsing the Web that it doesn't tend to raise any eyebrows anymore.

Some well funded web 2.0 sites do things like list "relevant keywords" and "keywords sending traffic to this page"... what is the difference between cloaking and such an automated approach to keyword rich content generation? Why is one considered bad with the other being considered fine?

Well, cloaking or IP delivery in the technical sense is, of course, about displaying different content to search engine spiders than to human visitors. What these Web 2.0 sites are actually doing is going for the old worn keyword stuffing technique, not cloaking proper. (Well, not as a rule, anyway.)

It's actually quite funny to see well-trafficked sites like that adopt an amateurish level of purported search engine optimization which we, as professional SEOs, have long demoted as no longer effective enough. There's many plausible explanations for this, though in the main it's probably all about fundamental cluelessness. But because these sites are getting tons of traffic from other sources than organic search, and in view of the fact that the search engines are concerned about losing large chunks of their traffic and search market shares (think Facebook and Twitter for two prime examples), they seem to be giving them an unabashed preferential treatment which no ordinary mom-and-pop web site can ever hope to be blessed with.

To the uninformed, this may actually seem to endorse such dated SEO techniques though this is an entirely false conclusions. Because it's actually not the keyword and link stuffing at all that helps these sites achieve to high rankings, PageRank etc. - rather, it's all those other factors your run-of-the-mill site cannot easily emulate.

On the client front, we're experiencing a lot more openness towards "black hat" SEO such as cloaking etc. than e.g. 3-4 years ago. Generally, people aren't as impressed or as easily conned by the search engines' (especially Google's) FUD tactics regarding anything they don't like. Sure, they're worried about possibly losing their sites in the search engine indices, but the number of people who'll simply swallow everything Google feeds them by way of their peculiar gospel of what a "good boy or girl" should do or refrain from in terms of SEO is positively on the decrease.

As Google pushed nofollow and became more liberal with the "black hat" label it seems there is less discussion about black hat vs white hat. Do you agree with that? And if so, why has that conversation died down?

I think it's because people are getting more pragmatic about things. Maybe it's the novelty of doing business on the Web which has worn off, maybe it's the vast variety of divergent opinions and schools of thought of SEO and the unprecedented exposure the importance of organic search engine optimization is enjoying in the media.

Whatever it may actually be, I agree that the debate has become de-emotionalized, less religious even. When we started off with formal SEO services back in the late nineties, the debate was all about "ethical" versus "unethical" SEO. Lots of gut level reactions then to what was, after all, merely a technological, not a theological or moral issue. Add to that the increasingly competitive environment people have to cope with on the Internet and it all figures rather nicely. You might arguably say that Web commerce as a whole has matured, as, of course, has the SEO industry proper.

These days, when you speak with clients they won't flinch one bit if you ask them whether they want to opt for a "white hat" or a "black hat" approach. Rather, they'll inquire about efficacy, the relative risks and so on. So it's a pretty much unexcited, hands-on discussion which is a very good thing.

Matt Cutts often tries to equate search engine manipulators with criminals. And yet the same search results will sell exposure to virtually anyone willing to pay for it. From a linguistic and framing standpoint, what gives Google such dominance over the SEO conversation?

I've recently dubbed Matt Cutts as Google's "FUD Czar" for this very reason, not that I expect it will stop him from pursuing that course in future. Next thing we may find him equating black hat SEOs with kiddie porn peddlers, Columbian drug cartels and white slavery racketeers...

I find this a fairly worrying though certainly not an unexpected development. It's an established scare tactics we've seen deployed ever and again in human history: lump your detractors with anywhich foes everyone is concerned about to make all that muck rub off. It's how witch hunts and, in the political field, totalitarian propaganda, especially the fascist kind, have always been conducted.

I know I may get quite a bit of flak for this, but the way I view things Google as a corporation has subscribed to an essentially totalitarian mindset. It's quite clear for anyone to see: in their public statements, in the way they tend to react to criticism, and of course, even more importantly, in the vast array of technologies and data conduits they're rolling out to dominate all the time.

This being the Information Age, information is equated with power - this is a pervasive meme that's dominated Western culture for centuries if not millenia. And this is precisely what Google is trying to monopolize - alas, quite successfully.

But not to worry, I won't set out on a rant with a long winded academic analysis of Google's crypto fascist ideology and praxis here. Suffice it to say that I've studied these matters in some depth for more than 40 years now. This isn't about some whacko conspiracy theory, it's about cold, hard nosed and sober analysis and evaluation of verifiable facts. But let's let it rest there for the time being.

Many ad networks promote fraud because they promote whatever generates the most money (and additional profit margins are often created through fraud). Why is it that the media generally talks about SEO as though it is a black practice shady industry, and pay per click ads are rarely given coverage for promoting things like cookie pushing, adultery, reverse billing fraud, etc.?

For one, advertising is the media's mainstay, their commercial backbone. So we can't reasonably expect them to bite the hand that feeds them and hope to survive the exercise. Essentially, this makes them utterly blind on that score by default. At the very least, they're not given to be unduly reflective about these things.

Second, SEO is still very much a "black art" in the sense that about 99% of all media workers don't know it from scratch anyway. Let's face it: while the basic concepts of SEO are fairly straightforward and easy to explain, actually running successful SEO campaigns is quite another ballgame. Also, what with time and attention spans mutating into ever more expensive and rare commodities, most media workers simply won't (and quite possibly: cannot, even if they would) bother reading your own excellent SEO book or Mike Grehan's outlines - they're too long, too technical and effectively too specialized for your average media hack to invest time and dig into.

Third, while there is certainly an entirely real SEO industry out there now, it's still very much a fledgling operation. Yes, every man and his dog in upper management may know about the importance of SEO for their Web marketing efforts - but which SEO are we actually talking about? Ten experts, eleven opinions, right? To the outsider, it's confusing, it's mysterious, it's dark, and yes: more often than not all this discomfort translates into viewing SEO as being "shady", like it or not.

Fourth, most SEO agencies I know about are actually focused on PPC management. They may offer organic search optimization alright, but overall PPC is a pretty easy sell whereas organic SEO generally isn't. PPC is easy to understand, it's fast and it's still fairly complex enough to require expert assistance if you don't want to sink your advertising budget into uneffective campaigns at a breathtaking pace.

All this makes people feel a lot more comfortable with PPC than with organic SEO, I guess.

But what I actually find a lot more worrisome is that click fraud as a media topic seems to have been pushed snugly to the back burner for years. Unfortunately, this applies to the SEO industry as a whole as well: they don't seem to be too keen on discussing this issue which, in my view at least, is actually doing their clients a great disservice...

Google has a video game patent to exploit video game players based on their mental weaknesses (like a need for security, gambling addictions, or making rush decisons). You had a great post on Sphinn mentioning the hazards of trusting data mining companies too much and the concept of systemic mechanisms of "reality production". Whenever I mention that sort of stuff people assume I am a cynic and look at me like I am crazy. How can you spread the message about such topics without being seen as crazy?

Well, who says we aren't? (Laughs) But seriously: if you define "craziness" as implying a generally unacceptable divergence from the ruling norms and prevailing views of mainstream society, I'd actually wonder if I wasn't into some terrible mistake if people DIDN'T think I was crazy when airing such views. Plus, the original "cynics" in Ancient Greece were the "dog philosophers" which is what the term actually implies: an eminently contrarian crowd in bitter opposition to the fattened, smug establishment of conventional philosophy. So in a way it's really a badge of honor, don't you think?

It's about the violation of comfort levels, I suppose. People are having a very hard time coping with the pace at which current technology is changing the world, both emotionally and intellectually. If all you're worried about is somehow making ends meet, feeding your family, coughing up money for your mortgage, for medical care and paying for your kids' schooling, you'll tend to reduce your outlook to a tunnel vision. It's called "focus", I know, but more often than not it's a type of mental self-amputation resulting in narrow mindedness, simplistic views of the world and, what's worse, a general refusal do deal with anything unfamiliar if it threatens to shake that less than stable edifice you may mistake for a life.

Once you start putting matters into a larger perspective, they tend to confuse people even more. This, in turn, evokes emtional, gut level reactions - quite irrational, true, but very easy to explain, too: "So what's Google gotta do with fascism now - is that all you can think of, weirdo?"

Actually, this is nothing new at all. Personally, I and many members of my generation experienced a lot of this in the sixties when more or less all members of the political and economic establishment felt threatened by the hippy movement, the anti Vietnam war protests and a general criticism of capitalist and corporate values. Different contentions, to be sure, but the same mechanisms at work nevertheless.

In a Twitter post you made you mentioned something about the web becoming more narcissistic. What is driving that? How can it be prevented on an individual and group level?

To address your second question first, I don't think it can be "prevented" in any pro-active way unless you want to pull the plug on it all e.g. by canning the platforms allowing for it - hardly a realistic scenario, I would think. I'm fairly certain that it will abate to some extent once people's attention starts shifting to other matters, rather than playing voyeurs to some narcissistic exhibitionists. As it stands, it seems to reflect what's been going on in terms of TV show entertainment for many years now: people exhibiting all kinds of entirely personal quirks and traits, with tons of viewers obviously enjoying it, too.

So what's actually driving it? In a nutshell: atomization. With large families and tightly knit rural communities losing ground in favor of "individualism" and an ever more disrupted social fabric, overall societal stability can only be achieved by marginalizing the individual, feeding it (and dumbing it down) with lots of vicarious pleasures in lieu of actual participation in political, economic and societal power - call it the ideology of consumism, if you will. It's one price we're paying for our physical mobility and mental flexibility: the waning influence of the individual i.e. the very same atomization I've mentioned.

What the Web does offer us is a slew of possibilities to at least create some noise and garner a bit of attention - without more immediate social controls being in place to set us stringent limits like we would have experienced them in meatspace. Further, anonymization helps forego even those controls that have actually been implemented: if your forum moderator chucks your account for whatever reason, it's dead easy to sign up under a different identity to continue creating a stink if that's what you're up to.

Don't get me wrong: I'm not bashing the Web in any way - it offers everyone an incredible amount of wonderful possibilities we've never seen before at such a scale. Think of all the options you have in terms of gathering information on anywhich topic, or of mustering support for a cause you feel strongly about, to name but two examples.

But there's an obvious downside to it as well: as everything is essentially accessible to everyone, you're bound to hit upon lots of people you may find obnoxious or boring or outré - certainly more than you did at college or in your rural community where you grew up in pre-Web times.

Why is it that Google thinks highly of public relations (even if founded on lies) but thinks poorly of most other bulk link building strategies?

Well, as Bob Massa never tires of pointing out, a search engine's primary objective is NOT to "delivery relevance" as so many people are fond of fooling themselves and others, it's to make a profit, period. Verbatim: "A search engine's primary purpose is NOT to deliver relevancy. A search engine's primary purpose is to deliver revenue. That is not the same thing."

While many SEOs still seem to find it hard to come to terms with that, it's pretty obvious that the folks over at Google were pretty slow to learn that lesson themselves. Oh, they certainly did so in the end, and with a vengeance, too. But along with this came all the other trimmings that will make or unmake just about any commercial enterprise, an ingrained preference for low pay being compensated with lots of feelgood high talk for the suckers included. See Michael Arrington's summary "Why Google Employees Quit" for some pretty telling insights.

Of course, hypocrisy plays a major role in this field as well: just like "spam" is always what the other guy is doing, not you yourself, "public relations" is always ok for Google if it helps you ramp up your company to potential client status. At the end of the day you'll have to conduct a lot of public relations to be able to afford some serious AdWords advertising - simple as that. So it makes no sense killing the cows you actually want to milk further down the road.

By contrast, however, undetected paid links will negatively impact Google's fundamental business platform because they can't really deal with them effectively, being so very link biassed as they are (or used to be) - so they're bound to be slated as a big no-no from their point of view.

None of this is illogical in any way - but of course that doesn't mean that we as SEOs have got to like or condone it. I know for sure that I don't...

In many ways (nofollow, nepotism, publishers requiring payment for links) the "organic" link has died a slow and painful death. Do you see Google and other search engines moving away from linking as a core component in their relevancy algorithms?

Personally, I tend to view Google's ongoing campaign of stressing the "evils" of undisclosed paid linking as a sign of utter desperation. Yahoo! and MSN/Live as well as Ask, while still relying heavily on links themselves, aren't half as outspoken or, more precisely, as hysterical about it.

I am also on record umpteen times as having pointed out that PageRank and, in fact, all ranking technologies unduly biassed towards inlinks are suffering from a fundamental fallacy. Because links may be lots of different things to many people, but they're definitely not simple "votes" in the sense of unequivocal acceptance, recommendation or endorsement, i.e. quality. At the very least, that's only a tiny fraction constituting their overall functionality.

To reiterate, PageRank in its original form was nothing but an overblown and hyped citation index, directly derived from academia's predilections: in the past 40 years or so it's become a very popular metrics to grade scholars by the number of citations they can ramp up, very much in line with their overall "publish or perish" career criteria. Allow me to point out, however, that this is essentially a culture thing: on the whole, European academics, to cite a contrarian example, have always staid aloof of this mindset. Plus, competition is just as fierce and cut throat in their world as it is in the "outside world" of regular commerce. I'm not sure there's actually a lot of "citation buying" going on in the academic universe, but frankly I wouldn't be too surprised if there were.

Be that as it may, a citation index makes even less sense in a commercial environment than it may possibly do in academia. Why should you want to link to your competitors? Why should they link to you? And if I happen to link to some article of yours I happen to be in violent disagreement with, trying to refute it in all bitterness, and ridiculing you on the same stride - does that link constitute a "vote" even in terms of "relevancy"? Or a "quality" indicator? That's like arguing that Jewish activist sites rightly pointing out anti-semitic or racist pages they are in disagreement with are actually endorsing them. So what if thousands of Jewish pages are linking out to the same revisionist neo-fascist site until it starts ranking above them all? That's plain ridiculous.

I mean, is any old "reference" a "vote" or even an indicator of "relevancy"? Sure, pointing to your sources to underpin your arguments will lend them (and you) more credibility, just like in academe. But make no mistake: such questions aren't as clear cut and easy to answer as one may wish to think - after all, philosophers have been wrestling with such issues for centuries for a slew of good reasons.

So if linking as a signal of relevancy is flawed at the very best, what alternatives do the search engines actually have? And in a more direct response to your question proper: I am seeing a lot of experimentation being conducted these days, ranging from behavioral metrics to personalization of search. SERP hand jobs seem to be hitting it big now, too, certainly as far as extremely competitive niches are concerned, think PPC in the "black hat" sense of "pills, porn and casino" sites.

While it may still be premature to term this the "return of on page factors" as a critical ranking element, we're actually seeing a lot of this happening again, albeit in a very pussy footed manner.

As more people compete for attention online do you see that increasing or decreasing the quality of the web as a whole?

That's a bit like asking whether the glass is half full or half empty, I'd say. The Web is expanding, that's a fact, of course. Obviously, this applies to what you or I may consider the "bad" as much as it does to what we deem to be "good", whether it's sources of information or common behavioral traits.

In many ways it's like a commotion on the rural market place: the more people join in the fray, the louder it tends to get - and the more aggressive you'll have to be when competing for attention.

But if you shun the crowd to retire to your private club and meet with your peers, things tend to get a lot more quiet and comfy again. This is actually happening at quite a large scale these days: there's lots of "closed shop" forums and communities online who will strictly vet their members to keep out the riffraff.

Google's CEO recently stated that "brands are how you sort out the cesspool" and that humans were hardwired for brands. Did it surprise you when he said that?

Frankly, I hope I'll never live to see the day when the likes of Eric Schmidt actually manage to surprise me. I mean, what to make of a man who is on record for blithely stating that World War I was caused by a "lack of understanding" between nations - something he claims Google will actually help prevent? Sure, this may be the Reader's Digest naive version of how WW I came about, but it certainly doesn't reflect reality in any meaningful let alone accurate or verifiable way. What it does reveal, of course, is a picayune, self-serving and utterly petit-bourgeois mindset. (And no, I won't dig into the question of where the 20th century fascists used to recruit the lion's share of their followers...)

Ok, so he's obviouly no qualified historian - but is he an anthropologist, then, making even more asinine claims like this one? "Hardwired" according to Mr Schmidt the neurologist, eh? And what, pray, makes the Web a "cesspool", anyway?

No, I'm not surprised at all: brands are what Schmidt and his chums are comfortable with, what they flatter themselves to understand well. Well, perhaps they actually do, but really, my only reasonable comment on this one is: "garbage in, garbage out"...

Search penalties are well known to be two tier depending on things like "brand." How does one know how far to push while staying within their desired risk/reward ratio?

For all the ballyhoo ramped up around "scientific SEO" (and, for that matter, "scientific marketing" - of which SEO is arguably but a minor subset), it's always been about trial and error and - and this is really important! - educated guesswork. Because the cards have always been stacked from day 1: the search engines won't allow us to study and review their ranking algorithms (which, from their perspective, is perfectly understandable, of course). Also, they can exploit vast amounts of usage data no single SEO company can ever attain to even remotely - and thus they're always leaving us with the short end of the stick. Which, in statistical terms, means that we as SEOs can never hope to get the full picture anyway.

But even if it's a David vs. Goliath kind of scenario, the search engines' major weakness is their requirement to turn a buck. This makes them just as vulnerable to advertiser pressure tactics as most classic deadwood newspapers are and, in fact, always were.

When all is said and done, you cannot ever really know for sure how much is too much of anything: every niche is different and there's no such thing as a golden key to them all. So it's a question of learning, usually the hard way, of trying out different things, both old and new, of testing, testing, testing.

On the upside, if you're not concerned with branding so much, you can easily skew that risk/reward ratio in your favor by essentially cloning your sites (yes, modify them a bit so their not all-out dupes) and run various SEO strategies for them. That way, you'll probably get more exposure while minimizing your risks. Should one or several of your sites underperform or even get penalized, you'll still have others that should perform well enough. So it's really about scaling done properly.

The reliance on brand and domain authority has lowered result diversity on many fronts. Will the fear of spam cause Google to keep clamping down on diversity, or will mom and pop shops still have a chance online 5 to 10 years from now?

This will probably depend on how the search market will evolve in general. If people should get fed up with getting served more and more brands they've known about anyway, this approach may lead to a dramatic loss of market share. If so, Google's only choice will be to push back brands in favor of lesser sites and more diversity again.

Nor is this entirely unrealistic: brands are one thing, but consumer experience with these brands' products is quite another. Personally, if I want to know more about some product being offered online, I'll inquire on Twitter where I'll typically get a ton of useful responses in a whiffy - no way Google or any other major search engine can match this presently. And I'm certainly not alone: I know lots of people who are doing exactly the same now.

Then, when I'm finally ready to buy, I don't need Google to compare offers and prices, either. Once I've bookmarked my favorite comparison sites, I can merrily fulfill my consumer duties without hitting any major search engine at all in the process.

What I'm not sure about is whether people will actually go to the lengths of explicitly demanding other, better search results from Google etc. It seems more likely that they'll simply vote with their mice and go elsewhere - that's a lot easier and faster to do than having to deal with a sluggish, unresponsive behemoth of a corporation.

Generally speaking, I'm afraid I don't see mom-and-pop shops gaining any leeway within the foreseeable future as there's nothing to indicate currently that they actually will. But then, 5 to 10 years is a time span I'd be loath to predict for anyway: too many unknown variables at work here. Two to three years seems a more tangible time frame, and I doubt we'll see any major improvement of small web sites' clout and standing within that span.

Is search an already won natural monopoly? If not, what do you see hurting Google from a competitive standpoint?

For all its undisputable explosion and evolution in the past 15 years or so, search is still in a very primitive, almost primeval stage in my view. Think "Deep Web" which has hardly been scratched superficially as yet - and yes, think "relevancy", too: we're still very much experiencing the Stone Age of search currently. By inference, search is bound to undergo some very fundamental changes pretty soon, and so will searchers' requirements and expectations.

The way many Web 2.0 sites are starting to impact search as we knew it is a good case in point. I've mentioned my own Twitter usage by way of some anecdotal evidence. Sure, Twitter may still turn out to be a mere ephemereal fad in the end, the way MySpace hasn't managed to live up to its original overblown promise. There's many people predicting just that, and who knows - maybe they're right.

But no matter who will evolve to become the biggest boys on the block in the end, and it seems very likely that there'll be several of them, this is where current crawler based all-purpose search is certainly beginning to hurt. If eyeballs are really everything, I for my part wouldn't want to bet the farm on Google maintaining its current monopoly of the search space for very much longer. And I don't see Google being all smug and ignorant about it, either: it's one of the reasons why they're expanding into so many different fields ranging from mobile communication technology to trans Pacific data cables, book digitalization and online document storage, to mention but a few.

For all we know, we may possibly witness the return of the vertical fairly soon as well. This would actually dovetail nicely with the prevailing trend towards ever more granular specialization and specificity. Highly specialized information archives, focused on specific fields of expertise and an equally selective user demographics only, be it directories or portals or crowd sourced networks or databases may well be the one big thing to watch out for.

What have you been up to lately? Do you have any new products or services launching soon?

While we're best known for our cloaking applications, our activities are actual a lot more varied than that. For example, our 100% "white hat" "10 Links A Day" link building service over at http://10LinksADay.net/ is another major focus of ours.

Beyond that, we're very busy developing proprietary technology in the field of automated content creation: targeted towards clients' specific requirements in terms of topicality, keywords and links in a scalable manner, this is what I'm most involved in myself currently. Moreover, the content we're creating is all 100% readable and entirely unique stuff of an unprecedented quality, if I say so myself.

Having presented this to our 10 Links A Day clients as a special, subscribers only offer up until now, we'll soon roll it out as a stand alone service named "Customized Content Creation" (CCC).

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Thanks a bunch Ralph! To read his latest thoughts on search, check out his blog at http://fantomaster.com/fantomNews/

Brand Considerations When Choosing Domain Names

Choosing a domain name for a new project can be a little daunting.

All the good names are gone. Once you find something acceptable, you'll have to be sure you can live with it for a long time. And what about the implications for SEO?

So many considerations.

Do You Want A Disposable Domain Name?

Some domains are throw-away, so the domain name doesn't matter so much. buy-viagra-online-cheapest.com might be just fine for someones 100th pharma site. We all know it's going to be blitzed eventually, anyhow ;)

For such domains, brand is never going to be a major consideration. But for most other projects, I'd recommend devoting time to brand considerations and credibility factors.

Why?

Traffic Comes From Everywhere

Obviously, traffic doesn't just originate at search engines. The way things are going, the webmasters who used to frequently link to sites will just Twitter about you instead!

Word of mouth is becoming more and more important on the web. The most popular websites today facilitate personal publishing.

In order to capitalize on this, it is helpful to have a brand name that is easy for people to remember. It should be distinctive. It should be credible. It should be something people feel comfortable passing on.

When people mention you in the context of a social network, are they going to talk about cheap-mp3-online-buy-cheapest.com? Would they feel comfortable recommending it to their friends and networks of contacts? Does it make them look good? Will they remember your domain name five minutes later? Would it be something they'll pass on?

Even those webmasters who do link out tend to be cagey about where they link. The last place they'll link to is the trashy looking domain name.

The credibility of a domain name in such an environment counts for a lot.

Brand Naming Strategy

Brand is a is a collection of experiences and associations connected with a service, a person or any other entity

What does "Google.com" mean to you? An incorrectly spelled mathematical term meaning 1 followed by 100 zeros?

I'm guessing Google means finding things, making money, technology, the future, and various other experiences. That's the power of brand. Made-up, memorable "meaningless" words become incredibly valuable and significant.

That's ok for big companies who spend a lot of money on building these associations, but what about the site owned by the little guy?

One idea is to use soft branding. Leverage off a concept that is already known, and twist it a little.

For example, an xml feed product that acts like a mail client might use the term "mail" in the brand name, because people are already familiar with the concept of mail. "Hotmail" is an example of soft branding. AfterMail is a service that retains copies of emails sent by employees and holds them in a central database. The brand name is partly unique and memorable, and partly describes the function.

Good Domain Names Appreciate

Once you have a good, brand-able domain name, it will very likely appreciate.

As time goes on, good domain names become more scarce. Add to this the associations you're building, and the domain name can become a valuable asset in it's own right. This is seldom, if ever, the case with disposable domain names.

How much is SEOBook.com worth? Would it have been near as valuable now if Aaron had called it learn-seo-online.com? Possibly, but I suspect the latter is always going to have credibility issues, not to mention the dreaded hyphens.

Exact Match

There is a lot of debate about exact match domain names. There is evidence to suggest Google weights this factor highly, but ask different SEOs and you'll likely get different answers.

SEO considerations aside, exact match has a bonus when it comes to PPC. Check out this article by Frank Schilling:

What do you suppose would happen if I advertised my URL under the key-phrase that matches the name? Well, I tried it and I found that because my URL matched the key-phrase people were searching for, I had to bid less for traffic. People were more apt to click on a link when it matched the URL.. and the power of .com just reaffirmed to Jane Public that she had found the market leader.

What has this got to do with brand? If you build a brand to the point where it becomes a searchable phrase i.e "seo book" you'll enjoy the same benefit as the guys who own the exact match names. You'll find it easier, and cheaper, to dominate both organic and PPC listings.

It's harder to do that with a watered-down generic name.

Linking Factors

If people do link to you, it's desirable to have a keyword in url. However, sometimes this conflicts with brand imperatives i.e. being memorable and distinctive.

So what do you do?

Try using a byline.

For example, if your domain name is Acme.com, you could add a byline that describes what you do i.e "Acme.com - SEO Services". People may well link the full description, or use that phrase when talking about you. The by-line becomes an integral part of your brand. This approach is especially important when trying to convince directory owners to link to you with addition keywords.

For a lot more information on domain naming strategies, check out Aaron's domain naming lesson in the members section.

The Link Economy is Ruthless

Jeff Jarvis explained why our current media machinery does not fit the web:

Every minute of a journalist’s time will need to go to adding unique value to the news ecosystem: reporting, curating, organizing. This efficiency is necessitated by the reduction of resources. But it is also a product of the link and search economy: The only way to stand out is to add unique value and quality. My advice in the past has been: If you can’t imagine why someone would link to what you’re doing, you probably shouldn’t be doing it. And: Do what you do best and link to the rest. The link economy is ruthless in judging value.

Part of making sure that what you create counts is creating something great, but another (often overlooked piece) is to content for the right markets. Links alone won't make you money. Some websites want to limit exposure.

Geocities, which was bought for $2.87 billion (in cash) will close before the year is out, as Yahoo! looks to cut costs and focus on their core business. Many new sites are blocking exposure in low earning markets:

Last year, Veoh, a video-sharing site operated from San Diego, decided to block its service from users in Africa, Asia, Latin America and Eastern Europe, citing the dim prospects of making money and the high cost of delivering video there.

It is far easier to program something like Chartly than it is to create something that generates millions of needed daily page-views to become profitable. Even if you pick the right markets (and are building off a big network) there is no guarantee you will be profitable, which is part of the reason why many media companies will start building more interactive sites with more tools on them. The media needs to shift from being a spot you read the news to a spot where you interact with and discuss the news. Perhaps even a spot where you help share and create the news.

Don't get me wrong, I love amazing content like this, but it just doesn't make money.

Does Google LOVE.COM Spam?

The bigger you are the harder you can spam. AOL recently soft-launched Love.com

The site has a home directory at love.com, and topic sites are organized under subdomains. Current content on literally anything you can think of (or at least that I could think of) is there: dogs, The Beatles, sex, money, rock and roll. Hamsters. Barack Obama. You get the picture. Search engines love this stuff.

Love.com is a mashup of remixed twitter posts, youtube videos, aggressive 3rd party content snippets, automated cross linking, frame-jacked 3rd party content, pop-ups, automated subdomain spam, all pushed on a purchased domain name that had existing links.

Love.com is so bad that it inspired this quote from noted SEO expert Jeremy Luebke, "This stuff make Mahalo look like the best site on the net."

What did Eric Schmidt say? "brands are how you sort out the cesspool." As soon as Google started dialing up on brand, brand owners got the message, and have reacted quickly.

Counter to Eric Schmidt's claims, any objective viewer of search would note that brands are creating the cesspool.

This is the driving corporate SEO strategy across MANY verticals today: make up for ad declines by polluting Google with recycled garbage. The formula is...

  • recycle/steal content
  • grab from enough sources that it almost looks unique
  • automate it
  • cross link from the network of other sites (as needed)
  • repeat again and again until it no longer increases profits

Most of these companies are typically far spammier than even aggressive SEOs would suggest being, but that is not surprising given the lack of risk. Brand can spam as they see fit.

Google's original strategy with the authority-centric algorithm was a false belief that the emphasis on authority would make the web a deeper and richer experience. New content would need to be better than older established content to outrank it. But as media companies face sharp losses Google is quickly finding out that their authority emphasis is creating a shallower web, where most of the big networks have 2 primary roles: create garbage and recycle garbage.

I hope after Google eats about 50 more crappy sites like Love.com they see the flaw of their ways. Regular searchers (who don't give a damn about brand) already notice it.


Image source: Matt Cutts

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