Interview of Matt Mullenweg of Wordpress and Automattic Fame

I recently asked Matt Mullenweg if he would be up for doing an interview via email. He said sure, and here are his answers to the best questions I could come up with. Thanks again for doing the interview Matt!

How did you get into web programming? What made you decide to start working on WordPress?
I had started off pretty badly with Frontpage and Dreamweaver. Later I started to use things like guestbooks and forum scripts and light modifications of those for sites I was working on. The breakthrough for me personally, though, was a book called Mastering Regular Expressions from O'Reilly which inspired me to start writing my first code from scratch.

I think my first code contribution to any Open Source project was a set of regular expressions that would "curl" quotes to make them typographically correct, and it was accepted into the b2 system.

Did any early setbacks make you want to quit the WordPress project? If so, how did you work through them?
Since I was just doing it for fun and my own personal usage there were never any problems that were *that* big a deal. There were plenty of times that were tough around security problems, spam links, or community splits, but most ended up being learning opportunities.

When did you know that WordPress was going to work out?
When Zeldman switched.

How did you get beyond wanting to do everything yourself?
That's a tough one - I'm a perfectionist. I think it was that I eventually met folks who were as passionate as I was about the product and were clearly more competent. I think you have to know someone is better than you at something before you can truly let go.

One of the things that blew me away at Elite Retreat was how deeply you grasped the web. Who were some of the major influences in shaping how you perceive the web? What are some key articles and books that you think programmers and marketers should read?
Books:

Links:

Do you think the strategy of "I'm happy to ship a crude version 1.0 and iterate. I find my time is more effective post-launch than pre-launch." applies to bloggers and content producers as well as software producers?
Not as much - for an individual atom of content you don't have ongoing usage, you have a single chance to make an impression on someone. For a site as a whole the iterate approach is good, but for a given post or article give it your all.

At Elite Retreat you mentioned the concept of a "personal newspaper." What does that phrase mean to you, and do you see that concept spreading far and wide as the web ages?
I think Google Reader has the best chance of doing this. Basically there is a ton of interaction data I produce every day about what I read, how long I spend on different types of content, what I buy and gadgets I own, what topics I'm actually interested in, what topics I aspire to be interested in... There's no reason all of this couldn't be used as a filter on the torrent of news and information available every single day.

Blogging has become perhaps the leading information distribution format online. Have you been surprised by the growth of blogging? Do you envision blogs leading onling publishing for a long time? What other formats could gain significant traction?
I was pretty surprised by the growth of blogging, so I'm not going to attempt to make predictions about other formats I know even less about. :)

During past interviews you mentioned that you liked to "stay small while creating a lot of value." With powerful open source software tools & large community sites that may be possible, but what lessons should traditional niche service based business models and publishers take from successful open source software programs like Wordpress.org and communities like Wordpress.com and apply to their businesses?
I think one of the most important lessons is that you have to let go and let the community or your customers guide your direction, bet it around development, pricing, or direction. The extent WordPress has been successful thus far is directly correlated to our responsiveness to our users.

At Elite Retreat you mentioned a meta tag change that dipped the traffic to Wordpress.com. What happened and how long did it take to figure out what happened? How long did it take traffic to recover?
We had changed the meta description on permalink pages to basically be an excerpt from the post. This was less effective in SERPs than Google's auto-generated excerpt and so traffic dipped as a result. It probably took a month or so to figure it out, but traffic came back pretty quickly after we reverted the change.

Wordpress.com is one of the leading user generated content sites on the web. What are some of the leading strategies you have used to entice quality content creation? What strategies are key to detering the creation of spam?
Well one thing that has certainly helped is the lack of user ads, which removes people's direct financial incentive to create content purely for Adsense. Second I would say we take a very proactive in watching out for people trying to take advantage of the system to spam or drive traffic back to other sites inorganically.

Akismet says that 89% of comments are spam. Have you been surpised by the growth of comment spam? What seems to be driving the logarithmic growth of comment spam?
I think comment spam growth has mirrored what happened in the email world, and will probably continue to. The growth seems to be related to the low cost to spammers of just flooding everyone.

Someone used an automated bot to register an account on my site and post a contextually relevant comment about splogs being a problem. They then referenced a post on their blog, which was stolen as their blog was a splog. That splog had 60 subscribers on Feedburner! I have also caught a comment bot sequence that conversed with itself on one of my blogs. As spam gets more sophisticated will central systems like Askimet become more powerful?
I sure hope so. :)

I imagine that comment spamming on MA.TT is a quick way to get into Askimet. As online marketing gets harder some people are willing to do negative marketing for competitors. What steps can brands take to help prevent being listed as a spammer if someone else tries to ruin their reputation?
Akismet is pretty sophisticated and can usually detect that type of bowling, but of course if there is ever a persistent problem you can contact Akismet support 24/7 on the site.

At points in time I think many bloggers hated SEOs (probably for associating the field of SEO with all the comment spam they got every day). What do you think of the field of SEO? Does Wordpress employ key SEO strategies by default, and what modifications, if any, do you recommend?
I'm conflicted - on one hand there are certain things you can do to make your site more accessible to search engines that should be a baseline that everyone does but on the other hand search engines are just trying to deliver the best results to their users, so if you just focus on users and their experience the search engine should be able to figure out you're the canonical resource for a given topic over time.

WordPress' SEO I think is largely the result of focusing on other goals that also happen to have SEO benefits, like well-structured semantic markup, sane URL structures, meaningful title tags, and such. That said, people far more experienced with SEO than me have lots of suggestions of things we could do better and we listen to those closely. Ideally I think it's something WordPress users should never need to think about.

I imagine that many of the comment spammers have to be targeting high value keywords and niches. Have you ever thought about opening up some of the Askimet spam data to create a great keyword research tool? Doing that adds some opportunity cost and might dis-incentivize some of the comment spamming.
Nope.

You probably would be disappointed in me for this, but I had a number of Wordpress blogs where I have not updated the CMS in years. About a week ago one of my blogs got hacked where someone added spammy credit card links to it. I was surprised with how easy it was to upgrade Wordpress. Do you forsee Wordpress.org ever doing automated updates? If someone gets hacked and temporarily removed from Google what are the quickest ways they can find out what went wrong and where the spam is?
We're working on making updated easier than it is today, and a number of web hosts have already integrated tools that make upgrading a one-click procedure just like installs are.

I've heard from people that were removed from Google that contacting their support or webmaster tools describing what happened is a pretty good way to get re-included in the index. They understand that this new wave of SEO hackers is pretty malicious and it's not your fault.

If there was no Wordpress and you were starting from scratch on the web today what areas would you focus on? Where would you start?
An email client or a cloud-synced desktop text editor.

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Thanks Matt! Check out Ma.tt to read more of Matt's stories, see his photo galleries, and keep up with Matt's latest travels.

IE8 Beta Review: A Game Changer, Or More Of The Same?

I've been trying out Google's Chrome browser. I like it. I really do.

I like Chrome mainly because it is fast. Faster than Firefox, anyway. However, I'll be alternating between the two browsers, because Firefox has a plethora of useful plug-ins that Chrome lacks.

Like many Firefox converts, I haven't looked at Internet Explorer for some time now.

Microsoft have recently released IE8, so I thought I'd evaluate it in terms of search, and contrast it with the functionality and positioning of Chrome. Many in the internet community have speculated that Chrome is going to eat Microsoft's lunch, and not just in the browser space, but with the ushering in of cloud computing. Is this plausible?

Let's take a look.

Internet Explorer 8

You can download IE8 Beta from here. As usual, you'll have to sign your soul, and those of your yet unborn children, etc, etc over to Microsoft, and then reboot.

Goodbye Google Toolbar

You run through the inevitable setup screens. The first search-related issue I noticed was that Google's toolbar wasn't compatible with IE8 beta, and asks me if I want to disable it. Is a bug, feature, or a market position? ;)

Next up, IE8 asks you if you want to use "Express Settings", which means that the search provider will default to your existing default, and just about everything else defaults to Microsoft products or services. Internet Explorer also wants to become your default browser. At this point, you can opt for Custom Settings, and modify each setting individually.

Welcome To Internet Explorer 8

Pretty flexible, really. If you want to opt out of Microsoft services, you can do so easily.

The Search Wars

My main reason for looking at IE8 is in terms of search. What functionalities do you get, and how is this browser positioned against Google?

Search Suggestion

One feature, called Search Suggestions, offers, naturally enough, search suggestions. Like the equivalent Google feature, IE8 will try to guess what keyword you are search for a prompt you with suggestions as you type. This feature works with many different search providers (Google, Yahoo!, Live) and large ecommerce and content sites (Amazon.com, eBay, Wikipedia), which makes the search box a nice keyword research tool, but nothing new to most of us, I'm sure.

Note that this type-ahead feature, like on all browsers offering type-ahead suggestions, will send your search queries to your search provider, even if you don't hit send. Matt Cutts, perhaps sensitive to the privacy concerns aimed at Google, makes the point in this comment he posted on GoogleBlogoscoped that " if "Suggested Sites" is on, "your web browsing history is sent to Microsoft, .... the addresses of websites you visit are sent to Microsoft, together with some standard information from your computer such as IP address, browser type, regional and language settings.....".

Internet Explorer 8 Search Bar

How Will This Affect SEO?

An aspect SEOs need to consider is how the widespread implementation of search suggest is going to affect SEO. In this post, Aaron talks about how search suggest is likely to force a consolidation around the most popular terms. This has implications for those going after the long tail, but also provides new SEO opportunities, especially if you have a brand that incorporates popular search terms.

Explorer also allows search suggestion from any provider, which can be a useful SEO tool, in itself.

Visual Search

IE8 also offer Visual Search, which provides pictures to help you select a result. This didn't seem to work for me, but I did notice that a search on "Seattle Weather", the search term suggested by Microsoft, did bring up a page featuring advertisements for Australian outdoor sportswear suppliers. Reminds me how far other providers have to go in this text ad space in order to catch up with Google. It wasn't until I dug around a bit further that I discovered that you need to install search providers. Even then, it wasn't playing well, giving me a string of error messages.

Still, problems are to be expected in a beta release.

Other improvements include search history matching, a useful "Find On Page" button added to the instant search box, and the ability to drag the search box in order to change the width. A few nice touches.

Forced Search Provider?

On the Microsoft global-domination conspiracy front, far from locking you in, Microsoft have made it rather easy to configure IE8 to incorporate your choice of search provider. It wants to default to Live Search, but you can easily select Google, or other services. The pull-down search box provides options to add more. So, good marks in terms of flexibility.

There are various other features, including InPrivate browsing, which supposedly blocks ads and prevents people tracking you across the web. As it isn't search related, I won't review it, other than to say it is good that the user has to jump through a few hoops to enable it. Love 'em or hate 'em, web ads enable the production of a lot of "free" web content. If ads were turned off by default, many sites would simply cease to exist, or start charging for content. Full marks to Microsoft for leaving this option to the power users.

IE8 Vs Chrome

Now, contrast these features with Google's Chrome.

Did you find Chrome noticeably faster than your existing browser, be it Firefox or IE?

I did.

Speed was the deciding factor for me. On the internet, speed is (nearly) everything. IE8 didn't strike me as being any faster than Firefox, and certainly a lot slower than Chrome.

In this respect, IE8 feels like an update to an existing product, as opposed to a game changer. Chrome feels like a game-changer, even though, when pushed, I can't put my finger on exactly why this is. I think it may come down to the usability gains of extra speed, especially if your day to day use orients a search function. IE8 is adding functions, desktop application-stylee, while Google is busy taking features out in order to simplify and minimize.

If cloud computing is to take off, then the browser is going to need to need the speed of an application, and it is going to need to be simple and transparent in order for people to bother migrating.

Application-Centric Vs Web Centric

Chrome explains itself better. The Google information pages tell a cohesive story, whilst Microsoft's story appears scattered and a little confused. I'd liken Chrome to an Ipod. It lacks features some users might demand, but it works right out of the box for most people. Microsoft IE8 is, well....Microsoft. It feels more application centric.

Perhaps that says something about the web strategy of the respective companies. Google wants to pull users out of their existing habits, and into the Google web, whilst Microsoft needs to integrate existing application users with the web.

A subtle difference, but there nonetheless.

Have Your Say

What are your thoughts? Have you tried both new browsers?

Google Chrome: Germany Not Impressed?

Chrome, Google's new web browser, has made a huge splash everywhere this past week. User response has generally been favorable, however GoogleBlogoscoped is reporting that the German "Federal Office Of Information Security" may not be particularly happy with it:

"The Federal Office for Information Security warned internet users of the new browser Chrome. The application by the company Google should not be used for surfing the internet, as a spokesperson for the office told the Berliner Zeitung. It was said to be problematic that Chrome was distributed as an unfinished advance version. Furthermore it was said to be risky that user data is hoarded with a single vendor. With its search engine, email program and the new browser, Google now covers all important areas on the internet."

However, there appears to be no formal warning published on the Federal Office for Information Security's website. As various commentators point out, such an announcement would be odd, given that there has been no reported announcement about the IE8 Beta, which has also been released in a "unfinished advanced version".

Meanwhile, Matt Cutts is busy fighting "conspiracy theorists" regarding Google Chromes Terms Of Service. Some people were less than happy with the wording, which appeared to imply Google may assert rights to any content you submit, post or display on or through "the Services". Check out all the updates Matt makes as Google struggles to find the right words.

Google subsequently changed their Terms Of Service to read:

"11.1 You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services."

SEO For Regional Domains

Webmasters are often faced with the problem of how to approach SEO on websites which have a country-specific focus. As you may have noticed, the search engine results pages on Google's geo-targeted search services frequently display different rankings than those you experience on Google.com. 

If you run a few queries on, say, Google.com.au, you'll soon notice distinct regionalization patterns. In order to make search results more relevant to local audiences, Google uses different sorting methodologies than those used on Google.com.

Here is a guide to optimizing sites for the different regional flavors of Google.

Country Specific Local SEO Tips

  1. Get a local domain extension:  Google places a lot of weight on the domain name, so it is important to get the appropriate country-code domain extension. If you compare results across the different geo-targeted flavors of Google, you'll notice the weight given to the local TLDs. There are exceptions, but the local TLD tends to trump .com when it comes to local result sets. Different countries have different registration criteria for domain resitration. It is fairly easy to register a co.uk or a .co.nz, whilst a .com.au can involve setting up a business entity in Australia. 
  2. Specify your country association in Google Webmaster ToolsGoogle Webmaster Tools offers a facility whereby you can specify a country association for your content. You can do this on a domain, sub-domain and directory level. More detailed instructions can be found on Google's Webmaster Tools Blog.
  3. Include local contact information: Specify a local address, business name, and local contact phone numbers. Whilst not critical in terms of ranking, every little bit helps, and by including local information, the site becomes more credible to a local audience. 
  4. Local hosting: Depending on who you ask, you'll get different answers as to whether the geographic location of the web host makes a difference in terms of ranking. I have .com.au, .co.nz, and .co.uk sites, hosted on US servers, and they rank well on the appropriate local versions of Google. Other people feel that location-based hosting is a must. Still others say the location of the name server is most important! It's fair to say that if you have a choice between hosting locally and hosting offshore, then it might pay to host locally. It certainly can't hurt, and there might be additional benefits, such as increased download speed. If you go this route, one thing to check is the servers physical location. Often, web hosts have a local office, but their servers are located in a different country. Use an IP lookup tool to determine the exact location of a server. 
  5. Spelling & Language: Ensure you use the appropriate spelling for your chosen region. There is a difference between "optimization" and "optimisation". Keep in mind that searchers will use the local vernacular. For example, if you are optimizing a travel site in the US, you might use the term "vacation". However, searchers in Australia, the UK and New Zealand, amongst others, tend to use the term "holiday". 
  6. Tone: Copy that works well in one geographic location may not work in another.  For example, the sales language used in the US is usually more direct than that typically used in the UK, Australia or New Zealand. Familiarize yourself with local approaches to marketing, or engage local copywriters.     
  7. Inbound links: Seek out local links. All links are good, but inbound links from local TLDs are even better. Approach your local chamber of commerce, friends, suppliers, government agencies, business partners, and local industry groups and ask them for links.
  8. Local directories: Get your site listed in local directories. Local directories still feature well in geo-targeted search results as the depth of content, in terms of sheer volume, isn't as great in the local TLD space as that published on .com. Obviously, you stand to gain from the local traffic that the directories send your way, and any local link juice the directory may pass on.  Here are some top local directories:
  • The local Yellow Pages i.e. Yellow Pages Australia, Yellow Pages New Zealand, and Yell (UK). Keep in mind that some of these directories may not pass link juice, however you can weigh this factor against their value in terms of local reach. You could also seek listings in the regional sections of the following global directories: DMOZ, Yahoo, and BestOfTheWeb.
  • Recommended regional directories:

  • Scoot.co.uk is a prominent UK business directory.
  • Webwombat.com.au is a comprehensive Australian directory.
  • Te Puna is a government run New Zealand directory.
  • Press releases: Try to come up with a local angle for your press releases, and submit them to local news and information channels. Small, local news outlets are highly likely to run local interest stories, which in turn may help your brand exposure and get you more local links. 
  • Avoid Duplicate content: If you market is in one country, then it makes sense to use the country-code TLD for that country. However, if you target multiple countries, consider creating different content on each domain. Placing the same content on multiple domains may risk duplicate content penalties. 
  • Off-line marketing: Don't forget to get your name out locally. If people search by you by your brand or business name, you'll always be well positioned in the serps. 
  • Have Your Say

    If you have some additional ideas that have worked well for you, please feel free to add them to the comments.

    Help Us Help You!

    Now that Peter Da Vanzo has joined the site, we have another writer and can spend a bit more time on the blog. In the past some of my most popular blog posts came out of feedback from readers. What topics would you love to see us cover?

    Nearly any SEO/PPC/blogging/internet marketing questions are fair game (although we won't do site reviews, or explain specifically why site X is ranking or why site Y does not rank).

    Peter Da Vanzo: New SEO Book Author

    When I first started blogging I tried to learn from and emulate 3 of my favorite bloggers: Seth Godin, Peter Da Vanzo, and Steven Berlin Johnson. A large part of the success of this site was learning from those guys. Recently I was lucky enough to hire on Peter Da Vanzo to help do some of the writing on this site. He has been blogging about search since 2002 on Search Engine Blog, which officially makes old school.

    Please give Peter a warm welcome to the site!

    Think Tank, SEO for Opera, & Sustainable Online Business Models

    Shoemoney is giving away a free ticket to ThinkTank, a free form gathering about Internet marketing on September 26th through 28th. My wife and I will be attending as well. Check out the official Think Tank site for more information.

    An SEO Book reader has ported over SEO for Firefox to make an Opera SEO extension. I have not tried it yet, but if you are an Opera fan let me know what you think of it.

    Dan Thies recently launched his Stomping the Search Engines 2 video series with an interesting business model...the buyer only has to pay $10 for shipping and handling, and is added to a continuity product where they buy a print magazine about marketing each month.

    In Macropayments Cory Doctorow highlights the incremental costs (and flaws) of an artist acting like a publisher selling information at a low price point. Truth be told I stretched my limits under my old business model and the new one is much better...proving his theory correct.

    In this video David Heinemeier Hansson highlights why most start ups that charge money for their products do better than the start ups that aim to make everything free and make everyone happy.

    To appreciate how bad free can be (in the wrong context), think of how good many of Amazon.com's reviews are, and then read the drivel in their political forums. Same site, same audience, and yet one is remarkably intelligent while the other is equally banal and belligerent.

    Could Google Chrome Change the SEO Field?

    Search is the New Operating System

    People far smarter than I have talked about the web becoming an operating system, and search being at the center of how we access the cloud. What better way for Google to position themselves as the C prompt than to turn the address bar into a search box?

    I think operating systems are kind of an old way to think of the world. They have become kind of bulky, they have to do lots and lots of different (legacy) things. - Sergey Brin

    Some have dismissed Google Chrome as being unoriginal, but it is "a step that needed to wait until the company had, essentially, come of age. It is an explicit attempt to accelerate the movement of computing off the desktop and into the cloud"

    Google is Serious About Marketing Chrome

    Sergey Brin stated that they did not intend to lower Firefox's marketshare, but a day after launch Google was already marketing Chrome on their homepage (internationally and abroad to users of Internet Explorer, Firefox, Opera, and Chrome!)

    How the Omnibox Shapes SEO

    Recently I mentioned how Google Suggest could change SEO, and the Omnibox drastically extends those effects. Google did not pull any dirty tricks to force their search service into being the browser default, but they did try to turn the address bar into a search box - which will increase how often we search. The Omnibox offers short cuts as you type:

    The parts that are in black are related search queries and the parts that are in green are typically one or more of the following

    • the #1 ranking organic Google search result
    • pages you recently visited that are relevant to the search query

    SEO Implications

    The "search results before the search results" have major SEO implications:

    • Google is keeping some of the data entered before you hit the enter button. Getting people to search for your brand could be seen as another signal of quality.
    • Raising the awareness of your brand and getting many people to search for your brand will help your brand related queries show up when people search for broader related brands.
    • The value of a #1 Google ranking goes up, as the top ranked site has another opportunity to capture the searcher BEFORE they see the SERPs, and will be more likely to get clicked on when searchers see the search results (since they just saw the URL a second earlier).
    • The value of awareness advertising, website interactivity, and consumer generated content go up as they make you more likely to show up in the list of previously viewed pages.
    • For heavily advertised and/or frequently viewed pages I can see an advantage to adding a tomes of relevant text below the fold such that your site shows up for many related search queries. :)
    • Given Google's large ad network and their network advantages in search monetization, they will easily be able to buy marketshare through advertising on their own ad network and bundling this browser with hardware providers.
    • If the feature is widely adopted by other browsers it could lower the value of type in domain names (by making people more likely to search rather than type in a domain name). This could force some domainers to sell or develop, which could lower domain prices (and the .com premium)...this trend may already be underway given the pending Yahoo!/Google ad deal.

    Your Thoughts?

    How do you see Chrome changing SEO?

    Who Will Buy Ask.com?

    IAC recently broke up into 5 separate companies - LendingTree, Interval International, Ticketmaster, Home Shopping Network, and new IAC. Barry Diller thought that splitting up the company would lower uncertainty associated with the company and allow the core company to trade at a richer multiple, but that has not been the case, as noted in this WSJ article:

    Stripping out $1.3 billion of net cash on the balance sheet, Wall Street is valuing the operating businesses at barely $1.1 billion, or an undemanding multiple of 5.5 times Ebitda. Google enjoys a multiple of 11.6; Amazon.com, 18.7; and slower-growing eBay, 7.4, says Cowen & Co.

    For the entire remaining company (Ask.com, Dictionary.com, Thesaurus.com, Reference.com, Citysearch, Service Magic, Evite, Iwon, Gifts.com, Match.com, college humor) to be valued at only 1.1 billion seems a tad bit crazy. They paid 1.85 billion for Ask and roughly another $100 million for Lexico (Dictionary.com, Thesaurus.com, Reference.com).

    If Microsoft could afford aQuantive for $6 billion they should be able to afford buying all the above brands for a couple billion. And if Microsoft doesn't buy Ask I wouldn't be surprised to see some private capital raise to take IAC private.

    Domain Authority & Misplaced Trust

    Sugarrae has a great post on how Google's policing of the web and pushing nofollow are undermining the social network and links that their relevancy algorithms are based upon. Worth reading from start to finish twice, then blogging about it. I would quote it, but a quote wouldn't do it justice.

    The core issue is that Google places too much weight on domain authority and PageRank. Is The Wall Street Journal easy to trust? Sure...if they print garbage investors will stop buying their magazine. But even they publish garbage sometimes. Maybe Google could find a way to tune down domain trust and place more weight on other factors.

    If Google decides that large networks should be trusted but that individuals should not be trusted much they are doing a bad job of encouraging web innovation. You only have to look at the entire history of mankind to realize that most innovation comes from individuals and small groups...not the large existing ones.

    With as strong as Google is integrated into the web, if they are ever to fail their failure is more likely going to be due to an internal misperception than an external force. Great ideas are ignored, then shunned, then proven, then accepted. If Google doesn't make things accessible until step 3 or 4 they leave a big hole for competition in the search marketplace.

    The path of least resistance and least trouble is a mental rut already made. It requires troublesome work to undertake the alternation of old beliefs. Self-conceit often regards it as a sign of weakness to admit that a belief to which we have once committed ourselves is wrong. We get so identified with an idea that it is literally a “pet” notion and we rise to its defense and stop our eyes and ears to anything different. — John Dewey

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