Any time a big media company writes about publishing ethics, just remember how much fraud is baked into their business models. Comcast was fined by the FCC for displaying fake news about a sleeping pills. Direct to consumer drug marketing wrapped as fake news. Can a company get any sleezier?
In a recent post I stated that one of the biggest flaws from a conversion perspective with this site was that the homepage was a blog. I just made a new homepage that features more of the site's content. I think it is a bit text heavy still, but I wanted to get your feedback on what you think of the new homepage.
Google and Amazon are both pushing to sell ebooks directly aggressively. An article in the NYT mentions a new device Amazon will offer for reading ebooks, but I don't think the problem with books and ebooks is that they need a better reader.
The big problem is that the web is quickly becoming more interactive and diverse and useful, making books irrelevant for all but true enthusiasts, desperate people seeking a manifesto for life change, or those who read as an escape.
The larger a book becomes, the less likely it is to be relevant to any individual, and the less value each word has. People who may disagree with some concepts in your book may agree with pieces that they would be willing to cite if they could only find it. But they will never cite your information unless they can find it.
No matter what people believe, in almost every case someone has already shared the same belief. Format it in small sharable chunks with good findability and people will cite it.
People may want to consume relevant bits. Cognitive dissidents. Summaries that let us dive deeper if we want to. Little chunks of information that change how we perceive the world around us.
Rarely is something that is fully polished, comprehensive, and dated what we need. More likely it is easier to learn by stepping into a process and learning one piece at a time, starting with your interests, then expanding as we run into additional problems. Even with blog posts, people justifiably complain about my writing blog posts in spurts, and using links that are not descriptive enough to merit a click-through.
Leveraging the Web
Hyperlinks subvert hierarchy. Writers should use the web for what it is worth. Break books into pieces, read and write daily, cite sources, go back and polish the best pieces and package them, but try to keep each idea as sharp as possible.
Knowing how to create a useful information product is not enough to maximize profits. A big flaw with my ebook is that it has soooo much information in it, but it is hard to show the value of it because it is a single item. You can't tell how much stuff was waded through to write it, that it is mentally and emotionally draining to revise, and it doesn't help that most Internet marketing ebooks are lead generation devices or affiliate marketing tools. Someone could sell much less and look like they were selling more, just by using better packaging.
[TV] was a wonderful system. For you [TV Networks] anyway. Except that it had one huge flaw. Which is that for you guys, the middlemen, to get rich, you needed to fuck over the people at both ends of the value chain -- the consumers who had no choice in what they watched and spent years being fed mountains of dog shit, and the producers of content who were at your mercy and had to negotiate with this tiny number of networks who operated, let's be honest here, as a kind of cartel.
Artists Become Publishers
If I target an idea to a market and people tell me it is garbage then so much for that idea. If early feedback looks promising then it is time to dig deeper, do more research, read more, and write more. Invest where your interests align with the interest of others.
You “artists” out there generating content will have to learn to publish if you want to participate in the Internet economy. Maybe that’s why Google spends so much trying to help the Internet advance… because it helps Google disintermediate the middlemen. When will Google bring us fast quantities of ISP-free, wireless bandwidth?
One day there will be no more middlemen. And then, Google will squeeze you for more profits. After all, growth needs to come from somewhere, right? When all the middlemen are gone, what’s left? You are. For every producer there are hundreds of consumers hungry for more. Will Google offer rewards for you to procreate? Of course it will. It has to. It’s Google’s destiny to manage the creative class.
Contrary to popular belief, selling is not about tricking people into buying what they don't want. Yes, there are liars and thieves but that is not selling. That is lying and stealing.
Selling is about getting people to trust you enough to tell you their needs or desires and you satisfying those needs or desires. It is not always easy but it’s certainly not complicated.
The Key is to Not Look Like You are Selling
If markets keep getting more competitive and artists become publishers then I think publishers need to start becoming artists. Almost anything you want to consume has free samples available online. Some are copyright violations, others are free marketing, and some are both.
Here is Dane Cook on why it is so hard to win an argument against a woman:
the trust and goodwill you built up through sharing information, personal interaction, and the above points
Even when we are not buying we are still paying with attention. Familiarity and attention are early steps in sales. The WSJ wrote about how Disney kept a low-fi feel to Marié Digby's YouTube videos. She mixes in a few of her own original songs with old classics that have been viewed MILLIONS of times prior to dropping her first album. It is much easier to launch if you start off with a large fanbase.
Why it Helps to View Marketing as an Art
People are lazy and selfish. Especially anonymous people. If you try to replicate the links of an older competitor using the same techniques, many of the webmasters who linked at them will ignore you, even if your content is better than the stuff they are already linking at.
In all honesty, profit margins come more from perception than reality. If you are going to stay profitable you have to see the wave coming in and stay out in front of it, especially because as marketing techniques get abused they stop working. I am doing things today that I know I would not be profitable in a few years if I didn't go out of my way to lay the foundation to make them look and feel exceptionally legitimate today. The only differences between legitimacy and illegitimacy are trust, familiarity, and perception.
The Short Side of Web Publishing
This post is not to suggest that the web is a utopia that is better than all other sources of information, but more that it is cheaper, faster, easier, and provides something that is good enough to satisfy most demands for free.
The web has downsides to it, like promoting hyped up information pollution as a form of marketing. But the reality of it is that everyone is short on time. And few deeply understand the publishing dynamics of search, so when people get screwed by finding bad information on the web or make bad decisions because of ideas they discovered over the web they will likely blame themselves for it.
Werty just sent me this. Pretty ruthless, sad, and funny:
hello , my name is Richard and I know you get a lot of spammy comments,
I can help you with this problem. I know a lot of spammers and I will ask them not to post on your site. It will reduce the volume of spam by 30-50% .In return Id like to ask you to put a link to my site on the index page of your site. The link will be small and your visitors will hardly notice it , its just done for higher rankings in search engines. Contact me icq _________ or write me _______(at)yahoo.com, i will give you my site url and you will give me yours if you are interested. thank you
When you have scarcity you have price control. But the web makes most forms of scarcity a farce. That is why so many marketers place arbitrary limits on their offerings (like sales price ends today or we are only letting in x more customers), to make it seem as though their information is bound by some limits. Just about every idea worth selling is accessible for free if you spend enough time to sort through it all, and just about everything ends up bootlegged on eBay and Limewire.
If everything is available for free then how can we sell anything?
Is Anything Really Free?
The truth is nothing is free. The stuff that is pitched as free is usually an ad, or wrapped in ads. You don't know if someone is getting paid for their words, you don't know their qualifications or motives, and you don't know if they have philosophical interests setting their goals for how your opinions and worldviews should be shaped.
How Good Information Stays Hidden
Beyond that unknown ad / bias / other influence, the other problem with free information is that it is often hard to find the best parts.
Some sectors of the web are entirely invisible. A friend has published a great blog for months now, which has 0 traction because without marketing nobody can find her site or subscribe to it.
Sometimes garbage information is easily accessible because of high affiliate payout schemes, manipulative public relations budgets, authoritative websites cashing in publishing junk content, or because the self reinforcing nature of authority (especially on the web).
As forums grow in popularity they become a sea of noise. How do you rate the best threads? How do you keep them separate from the noise and make them easy to find?
Old blogs do the same as their information ages AND much of the information becomes inaccessible due to depth and breadth of information coupled with poor information architecture and comment systems that place great comments next to junk. It sometimes takes me a half hour to find stuff I posted, and I am a good searcher with a great memory.
The link graph solves part of this problem by making it easy to locate what is popular, but popularity and quality are not one and the same. Popularity is more aligned with brand strength, marketing budget, who came to market early, and who is controversial than it is with information quality.
Onsite vs Offsite Marketing Spend Mismatch
Given that many people are selling the same ideas and similar products, packaging and formatting are key to maintaining profit margins.
How much does Google make? We spend a near endless sum of money bring people to our sites, but how much do we spend on ensuring our sites are easy to use and convert well? Usually there is a big miss-match between onsite and offsite spending. If we optimize the on site experience we have a higher visitor value and can afford to pay more for advertising, thus gaining a larger marketshare or allowing us to raise our rates to filter out the low end of the market.
Optimizing On Site User Experience
Imagine if someone recommends my site to a friend. That friend comes to the homepage and immediately jumps into the latest post. Is that an optimal experience for people new to my brand? Most likely not. It was a good idea for building the authority and mindshare of this blog in 2003, but I have done that about as well as I can with this format, and most likely there is a better way to introduce people to this site.
For over a year my tools page was worthless from a usability perspective. It was imposing, unorganized, and cluttered. Pathetic on just about every level possible. Compare the old to the new. Which looks more appealing to you? Which is more intuitive to use? Which do you trust more?
The old version put everything on one page and used headers to separate topics, whereas the new version uses category pages to separate topics. The new version also offers a brief intro at the top of each category, and many of the tool category pages also have embedded videos that further explain why the topic is important and/or offer free tips about the topic.
I still need to place breadcrumb navigation on the individual tool pages, consolidate some of the tools, and clean up some of their formatting issues, but just fixing the top level is a start. It makes it easier to access everything else.
Why is is so Important to Make Your Site Easily Usable to New People?
I recently had a search engineer tell me that they bound my book up and made it required reading for their team (which felt cool to hear), but for every person like that (who has been in the industry for many years) there are 1,000+ people just entering the field who need much more guidance.
Navigation is a form of guidance. It can scare people away or help them convert. If my site's navigation assumes everyone else knows what I know or thinks about the web the ways I do, then what could I be justified selling them, and how can I justify selling them anything?
Profitability is at the Edges of the Customer Curve
Not only is there that 1,000 to 1 ratio mentioned in the above section, but new people are also more likely to spend money than people who already feel they know everything.
Who is more likely to buy my book? A person who has been doing SEO twice as long as I have, or a person using my keyword density analyzer? Many brand managers would like consumers to believe the former, but in most cases the latter is more likely. Most of the money for information products comes from people new to the field, with some amount coming on the backend if you sell high end services.
Content Selection vs Community Growth & User Participation
Not only are new people more likely to buy, but they are also far more likely to participate in a community. Many of my friends read this blog daily, but most of them rarely leave comments. Back when I was more naive about search my topic selection naturally drew many newer readers who felt more empathy with what I was writing about, and were more likely to comment, which made my site look much larger than it was. Now that I blog about many more abstract or higher level topics I get far fewer comments, in spite of increasing site traffic month over month and year over year.
Eventually the growing traffic trend will turn the other way unless I focus more on the beginner portion of the market, and help create more brand evangelists participating on and promoting this site.
Content Targeting & Conversion
It doesn't matter how much value you create or offer if the format is bad, or fails to display the value of the product. If the communication sucks so does the product. Then if you are unwilling to change you may get bitter as you watch inferior products outsell your product without realizing that you forgot to talk to your customers using their language.
A friend of mine showed me a listing service of his that focused the homepage on sellers with little to no communication for prospective consumers. What kind of seller is going to think that site is a legitimate listing service? Google has advertising programs in the footer of their homepage in a small text link. Both of those are extremes, but you have to figure out who your customers are and gather enough attention to be able to monetize it.
Information Format & Perceived Value
Others have resold the information in my ebook in other formats for over 5 times the price (some even asked for my latest copy before their launch, telling me about it). Good on them for formatting information in a way that allows them to deliver value. It does not matter who creates the most value. What matters is who is best at formatting it and sharing it in a way that makes people happy when they consume it. People are likely to gravitate toward channels that are positive because the market for something to believe in is infinite.
For most business owners how you structure your website and communicate with prospects day in and day out to gain their trust and attention is more important than your salesletter or product quality.
The one scarcity that will continue to grow scarcer as markets saturate is attention. If you have the attention of people at the beginning of the sales cycle likely you will have it at the other end as well, but you have to keep marketing to keep people talking about you and help your business grow.
Much like Google created a onebox for music, Seth Godin noticed they are now aggressively pushing onebox results for book searches. With Universal search, these verticals not only hit the top of the results, but also backfill in the organic results.
I searched Google for college * grant and 15 of the top 30 results were from books.google.com! I couldn't reproduce a screenshot with 15 out of 30, but did get this one with 13 out of 30. Sure that is an obscure query, but how long until books show up more heavily for popular queries? It is almost worth setting up a quasi-publishing house to publish no name authors with Earth-moving tomes like:
Texas Holdem Poker, Blackjack, and Other Easy & Legal Ways to Make a Living Online
Forex Uncovered: Make Millions Trading Currency in Your Underwear
Online Pornography Review: The Complete Picture Guide to the Hottest Adult Fetish, Genres, Niches, & Sub-niches
Buy Viagra Online: Why is it so Cheap and Easy?
Call Viva, the Las Vegas Stripper: the Best Deals in Travel, Hotels, Shows, Girls, Escorts, Coupons & More from a Girl Who Knows the Town
The seedier the industry the more value there is in having a book published, but can books contain affiliate links? ;)
If Google is willing to give 20% of a search result to books (carrying Google ads), 20% to video (carrying Google ads), 10% to news results, 10% to Wikipedia, 10% to .gov, and 10% to .edu then suddenly we are all fighting for crumbs. In a market like that, perhaps the top 1 or 2 players get a near monopoly advantage, and thus becoming a leading blog (or other leading editorial voice) makes even more sense than it does in the current marketplace.
I recently got asked if I wanted to make a post flaming a bunch of people for buying links for SEO from sites that obviously do not pass any link juice. I decided not to because there would be no value add to doing so and I would just be making many people angry.
If you are trying to build a profitable and sustainable brand it is much easier to talk about how smart people are rather than how dumb we are. When you are negative it cuts directly into your sales. Not only does it lower your immediate sales (you can see it in the conversion rate numbers), but it also sacrifices a portion of your authority and credibility (future distribution and sales), while drawing a cynical following that is unlikely to buy much of anything (beyond a good conspiracy theory, at least). As an added bonus, if you get too many cynical people in your community they will also prevent others from wanting to join it. Perceived success or failure becomes a self fulfilling prophecy.
When I posted about some of the hand editing Google does, even though that is good information for SEOs to be aware of, it caused my sales to drop because some people thought the goal was a personal vendetta:
I have been reading your blog for about 6 months now, and there has been a major step change in your post's tone. They have gone from useful idea driven content to rants about Google. Be careful the blog isn't twisted in to your personal vendetta as I'm sure you will see a big change in your audience as a result.
The reason there was a step change in what I posted about was because my experience had a step change. Knowing Google wiped away 10,000+ organic backlinks to one of your sites would probably change your perspective as well, especially if you literally had built 10,000+ clean links.
I kept pounding away at the important and non-consistent issues I felt about Google as I thought it through (manual editing coupled with a lack of respect for copyright, and how that game hurts many sites by holding back their true potential by helping them become addicted to Google). I believe in principals enough to kill my income in the process. Naive or smart? Depends on the goal I guess.
It is pretty hard to improve Google's SEO policies from a single SEO blog, or think that posting a personal vendetta will do much other than hurt your sales, but if you think something is unjust and mention it then maybe people with more authority start talking about it, and eventually what you do not like has a chance to change.
Your pain is well understood and shared by many people. It's frustrating. We've waited many years for this but they're focused on video copyright theft right now. All those issues on YouTube now are applicable to webpages. Aaron Wall had a good rant where he poked at Google and said they don't care about copyright. The good news is that a lot more people are being vocal about duplicate content, so maybe we'll get better tools in the future to verify the original source of the information.
So that is a start, but perhaps my formatting could have been a bit better to have a stronger impact.
There are many ways to deliver a message. Take John Andrews's Understanding the Google... the post is great. It offers a significant amount of well structured great advice, but due to the negative tone of it, it probably isn't going to spread too far:
Is Google 'right' in it's approach to the web? Is Google 'just' in it's delivery of the carrot and the stick? Is Google 'fair' in the way it operates? None of that matters to the search marketer/SEO. If these attacks are funded as diversions to keep Google busy or otherwise threaten it's dominance, I understand. But if you're interested in ranking well in Google, this is all nonsense. You need to get to know Google, and listen to what Google says. You don't need to agree, and please, stop whining.
Who wants to spread the message Google owns the web, and if you don't like the way they do it you can go f*ck yourself? Not many, I am guessing. And even if that was not the intent of his post, some people will view it that way because of the structure.
Even companies like Apple can't keep secrets or prevent their latest gadgets from getting hacked. If your market is competitive (and if it is worth being in, it probably is) there is (or will soon be) someone who talks about every day as though the sun is a bit brighter than the last. It is hard to compete with that unless you can format messages in a similar packaging.
When everyone recycles each other's content it all comes down to who has the best analogies and biggest hopes. Who believes in an idea enough to get others to believe in them enough to spread their view of the world (or at least their view of their market)? Build people up and they will be proud to syndicate your message.
Look at Frank Schilling in the domain market, or Seth Godin on marketing. Compare those to the tone of Threadwatch. Threadwatch could build buzz, but could it ever sell anything?
If a message has positive hooks it is much more likely to spread quickly. In 3 years Tal Ben-Shahar's Harvard course on positive psychology went from 8 students to over 900 students, largely due to word of mouth marketing.
It is much easier to spread stories, build a brand, and sell stuff if you are talking up positive things. It is much harder to do so if you are too crass and/or too cynical. Ultimately you still have to be comfortable with what you are doing, but there is a noticeable tax on honesty unless it is well structured or generally positive in nature.
I hope this post didn't sound too stupid, and please send in love or hate using the form below. ;)
As high authority sites attract brand advertisers many of their owners look for ways to create additional pageviews to further scale their businesses. I offered a few tips on how to do that here, but an annoying trend that has recently swept across the web is turning external links into internal links.
If you look at blog mentions on Technorati it is hard to get to the page actually linking to you. Technorati mixes in outbound links and Technorati profile pages without differentiating between the two. Some people are also creating thin sister sites, using bait and switch linking. The Wikipedia practice of link hoarding is just starting to spread. How long until the mainstream media companies create thin review sections and start publishing pages or stubs about everything?
Google Maps shows local rentals, homes for sale, and foreclosures. The real estate data is one of their featured content categories, searchable by location, and sortable by price. How long until Google starts charging for featured real estate listings or pushes this offer more aggressively to the end homeowner?
Helium announced the launch of their article marketplace. Arbitrage giant Geosign is on the client list, scooping up automotive articles. Some of the article descriptions show that the goal is to get just enough content to wrap ads around it, in true arbitrage style:
Collect the latest news about Honda (or another car manufacturer of your choosing). Summarize the news. How does this news affect the average Honda owner? Before you write, make sure that you do some research. Take a look at the latest articles on Google News, the latest automotive blogs on Technorati, and any other online sources you feel are relevant. Max 350 word count.
Some of the other publishers are looking for a bit more meat, but all are likely sharing their marketing strategies with anyone willing to take a look.
How They Should Have Launched
If they were trying to make a big splash at launch time they sent the wrong message. They should have done some co-branded marketing allowing writers to publish for traditional media sites, and/or partnered with trusted charities on important issues.
Why You Should Try Helium
The pitch at Helium is:
Real advice from real people-more than 300,000 articles. Why should you waste your time wading through search results when what you really want is the knowledge that comes with first-hand experience?
Do a bunch of underpaid freelance writers on a generalist site about writing filter through the world's information better than Google or other sites that crawl and index the web? Not likely. For example, I just went to Technorati, and discovered this video is currently popular, with 44 people linking to it
How can a closed off network compete with the web as a whole? It is slower and of lower quality, and will always be that way. Plus it has a spamming incentive baked into the pay structure.
Will the marketplace be a vibrant one, or will the site be a noise filled AdSense honeypot that results in watered down content clogging up the search results? With about a half million pages already indexed in Google you would think Hellium should have more than 14 advertisers signed up. Once writers start tracking their AdSense profit-share results and the site starts ranking for more competitive phrases how many erectile dysfunction articles do you think will get published? The same thing will happen to it that happened to Squidoo.
Human Focused Near Markov Chain Content Websites
Content for everyone about everything by everyone websites are going to make search engines more aggressive in filtering how deep they are willing to crawl these types of sites. If they are not, it won't be long until AssociatedContent, Helium, eHow, WeHow, WikiHow, Yahoo! Answers, UK.Answers.Yahoo.com, Wordpress.com (I have seen PR6 automated splogs on Wordpress based on aggressive tagging) and a few other similar sites join Wikipedia, YouTube, eBay, subdomain.ebay.com, and Amazon as Google's top 10 results for everything. And then the newspapers will respond by getting more aggressive with pumping out garbage content. Some deep pocketed domainers may also look at the success or failure of sites like WeHow to help determine their longterm strategy.
What signal does Google want to send? Will Google ever try to regulate how you acquire content? Will any of the content sources eventually be deemed bad in a similar light to how Google tries to manipulate public perception about buying link based advertisements?
Hiring Great Writers
With more people trying to solve the content problem it is getting easier to scale and look large even if you are solo. If you have an arbitrage website or authoritative website and just need backfill content then sites like Helium might fit your needs, but if you are looking for higher quality writers search around for stories about how Gawker got built, search for thought topical leaders in the blogosphere and offer them similar salaries, and perhaps post an ad on Craigslist or the Problogger Job Boards.
If you value your time in the longrun it is cheaper to hire a great employee rather than filter through the noise hoping to find a star.
Discovering the Hellium Experience
I am off to go read about contacting aliens, the truth about Kennedy, debt consolidation mortgage loan, what you need to know to apply for a credit card, how to get an instant approval credit card, uses of Viagra, hypoactive sexual desire disorder, and best places to bet online. All the best bits of the web in one spot. They even have what is spam, but it's not comprehensive enough. There is no mention of Helium. ;)