I typically find it more than a bit perplexing how many people contact me with this sort of email (always worded slightly differently than this - but with the same message).
I am almost broke because I just purchased a competing product to yours for 3 times the money. Actually two of them. Great stuff. But they are getting me nowhere.
I want to rank for home based business opportunity (nevermind that I know nothing about that market, am too lazy to learn about it, am nearly bankrupt and earning nothing from home based business, ie: I have no authority or credibility on any level) and need to make $20,000 in the next 3 months but have not made a cent yet.
I have been on the web for nearly a month. I am frustrated by this stuff. Where is the easy money at? Can you show me how to make lots of money while doing nothing? I don't really value your opinion and I was too cheap to buy your product (figuring that it was just the same as everything else on the market), but I thought I would send you a two page email asking you to set up my business model for me. Although I would never help you, and if you are a sucker and help people like me you would be miserable day in and day out and then eventually bankrupt, I think you should help me. I have no foresight to see the value of the market or how you could help, but be a decent human being.
Do the right thing Aaron!
Invariably, the right thing to do is ignore that email. Label it as trash or spam or put it in some experimental folder for when you may want to later compile a rant. It is really all that email is good for.
If they are a paying customer you might want to give them a bit of a nudge in the right direction (they probably deserve a shot if they already paid you), but usually it is just better to give them a refund than to engage in an ongoing conversation with someone like that.
You need a certain mindset to do well. Placing blame and/or expecting free personalized in depth help is typically not going to get you very far.
If you take on clients that are like that you are just as good off sawing off your arm and sticking it up your rear end, because you are throwing half of your productivity out the window trying to help someone who will be a pain in the ass that never intends to appreciate or help you in any way.
If people do not see value in what you do then there is no point doing it for them.
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