Clicky Web Analytics Interview

Apr 14th

The field of web analytics is filled with free options, self hosted options, open-source products, expensive options, and affordable paid solutions. If you are looking for an affordable, feature-rich, and easy to use web analytics package you may want to check out Clicky.

Clicky is real time as well, which is a feature even some of the more popular services do not have. You can find a comparison between Clicky and their competitors right on their home page. Currently you can go back 6 months in the interface so you'll want to make copies of your data every few months or so.

Recently we interviewed Sean and Noah over at GetClicky.Com. Clicky is pretty popular with the members here and it's a great alternative to Google Analytics.

Sean and Noah were kind enough to answer some questions about their business model, future plans, and the rich feature set within their product.

1. Is selling the company in your future plans? If so, how would data be protected in such a case. As an example Tracking202 sold out to Bloosky and that concerned many affiliates. Do you plan on selling a version of the software which can be hosted locally on the users own server to get around worries associated with you possibly selling the service someday?

Selling the company is never out of the question; however, it would be inane and arrogant to plan solely for such an exit. We enjoy building Clicky and interacting with the Clicky community, and new owners usually have new agendas. Therefore, we prefer to keep Clicky rather than sell it. But if we did sell it, we would only do so under the condition that nothing changes for existing users. We do not have any plans to offer a self hosted option.

2. Do your sell the data at all? How secure is the data? Some of our members pointed out that Clicky doesn't have an about us page and Roxr's site is thin on the "who you are" details. In dealing with certain search engines, a few folks in the SEO field like to carry around a tinfoil hat or 3. Could you tell us a bit more about your company, infrastructure, etc?

Under no circumstances do we sell our customers' data. Data is stored locally and only accessed by its respective owners. Our privacy policy states this and we abide wholly to this unsigned "contract". We have never had any unauthorized access to customer data. We provide SSL login and encourage customers to use this feature.

Your members are correct; we don't mention the "people" behind Clicky. However, once a user registers for Clicky, he will shortly discover we are at his disposal. We usually respond to emails in the same day; we collaborate with our users through our forums and blog; phone support is offered to our white label clients; and Sean and I are always a tweet away.

  • Sean - @schammy
  • Noah - @roxr
  • Clicky - @getclicky

We build, buy, and host our servers. We chose this route from the beginning because it was cheaper in the long run and gave us more control. The processing of hundreds of millions of clicks daily and billions of database queries is inherently too costly to lease out. Many people ask us why we don't move to the cloud. Cloud computing hosts are new to the market and unproven in our opinion. We have a system that works and is cost-effective.

And if there's any doubt about the quality or "trustworthiness" of our service or our company, just search Google for "getclicky" - you will find thousands of positive reviews and other things about us, and almost nothing negative. I think I've only ever seen 2, or maybe 3, "negative" articles about our service, and all of them were over something pretty silly - but people love to rant when they're mad.

3. Will (or can) Clicky get into intricate analytics tracking to the degree of being able to be relied on for multi-channel attribution analysis? Being able to track vanity url's, special coupons, offer codes, etc. Essentially being able to track multiple offline and online campaigns?

We have full compatibility with Google Analytics campaign tags, which makes it all the more easier for existing GA users to move to our platform. These campaign tags (as you probably know) allow you to easily track and segment visitors arriving at your site from any of your online campaigns. For offline campaigns, we also have a "manual" campaign feature, so you can enter in a landing page URL, e.g. mysite.com/tv1, and we'll automatically flag all users who land on that page and report the campaign data together with your "dynamic" (GA) campaigns. We also have a custom data tracking feature so you can attach any data you want to any visitor session (e.g. if they used an offer code when submitting payment). And you can filter/segment your visitors based on this custom data too.

4. Do you see yourselves becoming an acquisition target for Google? What is to stop all the data currently collected by Clicky from ending up in the hands of Google (as an acquisition target maybe)?

It's certainly a possibility that Google may buy us, but we don't really expect it to happen. We believe strongly in privacy so we would try to ensure the data is treated as private and not used to "improve" search results, as they do with Google Analytics. Of course, the trade off there with GA is they let you use it for free, in exchange for that. (They don't tell you that up front, but it's common knowledge they use GA data for all types of optimization stuff, particularly search related). If Google wanted to use the same model with Clicky, well, it would really depend on the specifics. We would be against it on principle but it would really depend on the specifics. And if Google insisted on it, then we'd insist on letting our users know about that kind of change so they could cancel their account if they wanted to.

5. Sort of a piggyback to question 3 but with Clicky's customization abilities how far can one push the limit on segmentation, custom variables, and so on? Seems like lots of possibilities there but to the non-techie folks it can be a daunting task. Do you plan to offer paid support, paid campaign set up, or maybe a "Clicky Authorized Provider" program to help people set up intricate analytics accounts?

There are really no limits on segmentation, other than at this time you can only do it for a maximum date range of one month at a time. But other than that, you can segment your visitors down on a theoretically unlimited amount of data.

Segmentation is actually one of our strong points, because you don't have to fill our crazy forms or anything to find the data you want. In almost every report, the items in the report are clickable (e.g. viewing your top countries, you could click the US and then you would immediately be seeing only visitors from the US, including a summary of their activity at the top). And once this filtering is invoked, it's very simple to add additional variables via the blue drop down menu at the top, e.g. referring domain = google.com, then you would see all of your US visitors who arrived via Google.

We help users for free through email, our forums, and Twitter. We don't have paid support but then again we don't tell someone we won't help them, no matter what the problem is. We give higher priority to complex problems or questions to our paying users, but we still answer all support requests, no matter if the user is paying or not. Adding paid support may be something we do in the future if there's demand for it. We would have to expand our headcount first though. Currently it's still just the two of us running this operation.

Thanks for the time guys!

Well there you have it. Clicky has some pretty deep segmentation and tracking options which are both vital to the success of web analytics set up. We hope you learned a bit more about the company and the product via this Q&A. Clicky has a great support forum as well, for any questions you have as you start to get familiar with their product.

Published: April 14, 2010

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Comments

April 14, 2010 - 7:14pm

I've been using Clicky for a year and a bit now. Love it! Their tracking scripts have been getting progressively faster as well over time, it used to hang pages once in a while, now it's doing really well.

April 15, 2010 - 1:53am

Clicky used to be a secret only us SEO guys knew.
I switch everyone I can from GA to Clicky. I have clients who have looked at GA and just gave up. Clicky makes it very easy to see where they came from, what they came in on and where they went.

April 15, 2010 - 8:50pm

Yup, I will second that. We have been using Clicky for a little while now and absolutely love it!

May 19, 2010 - 1:43am

Real-time analytics are indispensable for managing successful social media campaigns (where the window of opportunity is often within a 24-48 hour range).

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