Google Places &amp; Local Search: A How-To Guide

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As covered in Aaron's localization post, Google has introduced a few subtle changes to local search.

Take a look at the new results for location searches:

Did we say subtle?

Really, we meant "whoa!"

Perhaps Google should be renamed Altaooogle. Or GoogVista. Out with simple search results pages, and in with a cluttered mess. Or a "spectacularly useful" search results page, depending on your point of view :)

I guess it keeps search visitors on Google for longer. There are new clustered results, that show references from around the web, such as reviews on Trip Advisor. Certainly nice to see scraping is back in vogue again.....

This change replaces the Google "7 Pack" i.e. the seven or more local results alongside the a map, which appeared as the first set of results against local searches.

Here's the official Google pitch:

Sounds wonderful. Fluffy bunnies all round.

This is a big change for local search. Let's take a look at how to take best advantage.

Create A Place Page

Google wants there to be a Place Page for every place on the planet. In order to claim a Place Page, you can sign in here.

Google is providing a clear incentive for the publication of information-rich Places Pages. The more complete the data, the more exposure you're likely to get. Even if you don't provide information, Google will likely scrape information from elsewhere on the net - such as reviews sites - and bring it together in the SERPs. So if you're lacking third-party reviews, especially good ones, now is the time to "encourage" a few more.

Pay Your $25

Huh?

Yes, Google, ever the "friend" of the little guy, has introduced charging on their Places tags. Tags used to be free. Now, for a fee of $25, per month, per listing, you can have a web URL tag. Nifty. Once wonders how long it will remain at $25, of course.

Gotta pay for those Google Jets somehow.

Get Ranking

Time to revise your local search strategy.

Claim your Place Page. Ensure you use a local address, zip codes and phone numbers, wherever appropriate. Tag photos with place names. List your website with local directories, YellowPages etc, and get a link back to your site. List anywhere that associates you with a geographic place i.e. a listing at the local chamber of commerce. If your audience is outside the US, use local domains i.e. co.uk. com.au, etc.

So, Should You Use Google Places To Advertise?

Like anything, it comes down to how much value you can extract. Run a Place Page, pay your fees (if you want the tag option), and see how it rolls. It costs little or nothing to post your details.

As SearchEngineLand points out, if a local businesses uses Google Places, they may not need a web site, a blog, a Facebook page, a mobile strategy, an Adwords campaign, SEO or all the other marketing strategies that very likely confused the hell out of them. That's certainly a cost saving, so it's reasonable to assume many small businesses will benefit. Google Places provides some interesting tools and data, and the learning curve isn't as steep as search marketing and other web publishing channels, which saves time, and therefore money.

On the downside, Google, as ever, has the control. Like Adwords became oriented around the big spenders, which has progressively rewarded those with the deepest pockets and squeezed the little guy out, the same thing may happen to local, especially if Google decides to eat the Yellow Pages markets' lunch. There's no guarantee you'll gain/maintain search exposure, especially when competition heats up, and Google are unlikely to leave money on the table.

Let us know your experience of Google Places, and the new treatment of local results.

Local SEO - A Case Study

Dec 31st

by Eric Covino

8 comments

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How Do You Do Local SEO?

It's quite clear that local SEO will be *one* of the places to be in 2010 and beyond. Need convincing?
Check out:

Google and Yelp's failed deal - If local search was unlikely to see a decent ongoing up tick, Google might not have as much interest in acquiring a site like Yelp. Even if Google was just buying Yelp out to remove competition for it's own local stuff, it still shows an acknowledgement that local search is quite important.
Google's Flat Rate Local Adwords Pricing Model aimed at local businesses
Google's Local Business Center is becoming a more and more robust service.
The local 10 Pack continues to show up in general service related queries. Local SEO is also about gaining visibility in Google's 10 pack and maps in general so it is equally as important to be optimized for your geo-specific keywords as it is to be set up to succeed in the local pack

Speaking of the local 10 pack, it appears to have done part of its job for Google. Consider the following from TMPDM/ComScore

So Google's maps increased sharply, likely due to the local 10 pack being shoved down people's throats. I happen to like the 10 pack to some degree, more when I type in a town/city + service instead of my town + service because lots of times they pull from my IP which is a ways away from where I am now, which kind of renders the initial map findings a bit useless for me. I also like it much better when it takes up #4 in the rankings rather than having be at spot 1 or 2

The Process

One of the nice things about local SEO for me is that I don't have to fuss around with a bazillion different keyword tools, cross reference data points, wonder which data sets are more accurate (and which ones are entirely useless), or spend time creating a site structure which ultimately has to be redesigned after finding some some of the keyword data was rubbish.

There are a few ways get a general idea of which keywords you should incorporate in your campaign. You can use tools like Google Trends, Google Insights, as well as PPC campaigns. You can also look at competing sites to see how they structure their page or site in order to target specific keywords.

A Case Study

So you just spoke at a local chamber of commerce meeting in your hometown of Atlanta and now you have the locals all fired up about search marketing. You end up landing a client named Mary Smith who owns Peachy Insurance Agency which has offices in Atlanta, Savannah, Macon, and Athens.

Mary has decided her agency is going to focus on vehicle insurance only. So she asks you to begin the process of figuring out which keywords best suit her goals. Will it be broader geo-local keywords (on the state level) or pursuing really local keywords (down to the town level) or both?
In this case, we have to figure out if car insurance or auto insurance is the more popular keyword in this specific area. I would start with the Adwords Keyword Tool to figure out if there is any big difference from a broad perspective

It appears that the modifier georgia and "auto" is a bit more popular (but it is pretty easy to work in other variations like the state abbreviation into your on-page copy)

Then I would head over to Google Insights for additional data points, one targeted to the state and one broader country wide search with local modifiers

Broad Search with modifiers

Broad Keywords but geo-targeted by region

Lastly, from a tool standpoint, I would give google trends a shot. They break out volume by town/city but I would still test that heavily in Adwords.

My next step would be to type in some keywords, since the difference is not huge and trying to target both might be a good move

Note the local box on the more niche, local search. Also, note how some sites target both car/auto. From a relevancy standpoint, Mary's site should be able to do pretty well in these SERPS as a local resource guide, a local insurance agency, and a site which is not essentially a lead generation site. If Mary can create content which is valuable to the local community, earn local links, promote the site in local communities, etc.. she should do pretty well when compared to either thinner affiliate sites or one page off-shoots on a large lead generation domain.

Georgia Auto Insurance

Georgia Car Insurance

Atlanta Auto Insurance

Atlanta Car Insurance

The best way to figure out local keyword volume, or really any keyword's volume in most cases, is to set up an adwords campaign. I like to set up 2 PPC campaigns:

Campaign 1 - no radius targeting, targeting keywords with specific geo-local modifiers (georgia auto insurance, car insurance in atlanta, etc)
Campaign 2 - targeting by maps (state of Georgia and specific zip codes) with no geo-local modifiers (auto insurance quotes, car insurance quotes) etc.

So that second option will probably be fairly pricey but the long term payoffs of making sure you or your client are optimized for the correct keyword variations in your market are much bigger than any nominal PPC campaign costs.

Conclusions

So the volume might not be huge but keep in mind this is a local insurance agency. They may not be able to scale their operation with a huge firehose of traffic (say the 10's of thousands places like Geico and Progressive receive per day), it is all relative.
You might proceed as follows:

Go with the state level keywords on the home page and try and grab the exact match if possible (either GeorgiaAutoInsurance.Com or GeorgiaCarInsurance.Com depending on what your PPC campaign tells you has the higher volume)
Target towns/cities on individual pages like peachyinsurance.com/atlanta-auto-insurance.com

Most of the time local SERPS are ripe if you can figure out which angle you want to pursue, be able to execute it, and have a client willing to spend some capital

Must have resources, for me, when launching an SEO campaign is to browse through the local search ranking factors and see how I can apply them to my client's site. Also, I am a big fan of Andrew Shotland's Local SEO Guide & understanding Google maps & local search.

SEO For Regional Domains

Sep 8th

by PeterD

24 comments

posted in

local search
seo tips

Webmasters are often faced with the problem of how to approach SEO on websites which have a country-specific focus. As you may have noticed, the search engine results pages on Google's geo-targeted search services frequently display different rankings than those you experience on Google.com.

If you run a few queries on, say, Google.com.au, you'll soon notice distinct regionalization patterns. In order to make search results more relevant to local audiences, Google uses different sorting methodologies than those used on Google.com.

Here is a guide to optimizing sites for the different regional flavors of Google.

Country Specific Local SEO Tips

Get a local domain extension: Google places a lot of weight on the domain name, so it is important to get the appropriate country-code domain extension. If you compare results across the different geo-targeted flavors of Google, you'll notice the weight given to the local TLDs. There are exceptions, but the local TLD tends to trump .com when it comes to local result sets. Different countries have different registration criteria for domain resitration. It is fairly easy to register a co.uk or a .co.nz, whilst a .com.au can involve setting up a business entity in Australia.
Specify your country association in Google Webmaster Tools: Google Webmaster Tools offers a facility whereby you can specify a country association for your content. You can do this on a domain, sub-domain and directory level. More detailed instructions can be found on Google's Webmaster Tools Blog.
Include local contact information: Specify a local address, business name, and local contact phone numbers. Whilst not critical in terms of ranking, every little bit helps, and by including local information, the site becomes more credible to a local audience.
Local hosting: Depending on who you ask, you'll get different answers as to whether the geographic location of the web host makes a difference in terms of ranking. I have .com.au, .co.nz, and .co.uk sites, hosted on US servers, and they rank well on the appropriate local versions of Google. Other people feel that location-based hosting is a must. Still others say the location of the name server is most important! It's fair to say that if you have a choice between hosting locally and hosting offshore, then it might pay to host locally. It certainly can't hurt, and there might be additional benefits, such as increased download speed. If you go this route, one thing to check is the servers physical location. Often, web hosts have a local office, but their servers are located in a different country. Use an IP lookup tool to determine the exact location of a server.
Spelling & Language: Ensure you use the appropriate spelling for your chosen region. There is a difference between "optimization" and "optimisation". Keep in mind that searchers will use the local vernacular. For example, if you are optimizing a travel site in the US, you might use the term "vacation". However, searchers in Australia, the UK and New Zealand, amongst others, tend to use the term "holiday".
Tone: Copy that works well in one geographic location may not work in another. For example, the sales language used in the US is usually more direct than that typically used in the UK, Australia or New Zealand. Familiarize yourself with local approaches to marketing, or engage local copywriters.
Inbound links: Seek out local links. All links are good, but inbound links from local TLDs are even better. Approach your local chamber of commerce, friends, suppliers, government agencies, business partners, and local industry groups and ask them for links.
Local directories: Get your site listed in local directories. Local directories still feature well in geo-targeted search results as the depth of content, in terms of sheer volume, isn't as great in the local TLD space as that published on .com. Obviously, you stand to gain from the local traffic that the directories send your way, and any local link juice the directory may pass on. Here are some top local directories:

The local Yellow Pages i.e. Yellow Pages Australia, Yellow Pages New Zealand, and Yell (UK). Keep in mind that some of these directories may not pass link juice, however you can weigh this factor against their value in terms of local reach. You could also seek listings in the regional sections of the following global directories: DMOZ, Yahoo, and BestOfTheWeb.

Recommended regional directories:

Scoot.co.uk is a prominent UK business directory.
Webwombat.com.au is a comprehensive Australian directory.
Te Puna is a government run New Zealand directory.

Press releases: Try to come up with a local angle for your press releases, and submit them to local news and information channels. Small, local news outlets are highly likely to run local interest stories, which in turn may help your brand exposure and get you more local links.

Avoid Duplicate content: If you market is in one country, then it makes sense to use the country-code TLD for that country. However, if you target multiple countries, consider creating different content on each domain. Placing the same content on multiple domains may risk duplicate content penalties.

Off-line marketing: Don't forget to get your name out locally. If people search by you by your brand or business name, you'll always be well positioned in the serps.

Have Your Say

If you have some additional ideas that have worked well for you, please feel free to add them to the comments.

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International Search Engine Marketing and Arbitrage

Sep 18th

3 comments

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Limited Competition in Secondary Markets

I recently took the AdWords professional exam again and the section I failed was international search. It is easy to do that because if you are primarily focused on the US market there are parts of search you can't appreciate until you see them. When I was in Canada about a month ago I noticed PageRank 4 pages dominating search results where you would need at least 100x the link equity to compete on Google.com. Some of the most valuable US keywords only have a couple advertisers in Canada.

In The Slums of Search, Gord Hotchkiss wrote:

At Enquiro we actually did studies and asked people why they were reluctant to click on sponsored ads. The most common response was that they didn't trust the advertiser. They felt that by clicking on the link they would end up on an affiliate or spam site and may get caught in a never-ending cascade of pop-up windows. Searchers were very wary. In the US, this attitude began to change as known brands began to adopt search.

If Google can't attract the right advertisers that also means that the organic search results in that geographic market are likely easy to manipulate. In many underdeveloped markets around the world, PPC offers greater opportunity than SEO because their is virtually no competition, but as the markets mature and margins get squeezed, doing SEO and owning a brand becomes more profitable than PPC. Either way you approach it, if you can compete on Google.com you should be able to dominate foreign markets. The only issue is scale.

Estimating Market Scale

Google offers an ad preview tool to show you what ads look like in various markets, and you can take advantage of their traffic estimator tool to estimate the size of a market.

If you are in a market dominated by engines other than Google (like China and Russia) then of course you have to use tools other than Google to estimate the size of the market.

How to View US Google Search Results

If you are international and do not want to get redirected to your local version of Google you can view Google.com's results by going to Google.us. While on Google.com you can append &gl=us to see the related US targeted ads. Another option to view international Google search results by using this Google global Firefox Extension or use Joost's plugins that turn off personalization.

How Google Makes Lazy US Only Advertisers Buy Foreign Traffic

While in the Philippines I have noticed that some $20 keywords (in the US) have few advertisers here, and many of the ads are for garbitrage websites. For example, one page advertising on student loans went to a page with stolen content, and had a page title about mesothelioma. If an advertiser choses US only search distribution but opts into the content network they are probably paying for exposure on that page.

When I switched Google to only search local pages the number 1 ranked page for online degrees was an off topic forum thread. Limited competition means great opportunity for those who understand the local culture and are able to gain international recognition.

Mapping the Google vs eBay Local Shopping Wars

Nov 25th

2 comments

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WSJ: Getting an Oil Change Off eBay [sub req]

EBay is aiming to take over the phone book's customary role as the first place people turn to find local services from housecleaners to accountants.

While eBay Inc.'s focus for now is on auto services like oil changes and brake jobs, its goal may be to connect consumers with local businesses of all kinds. This could signal a major shift in the way consumers shop for such services and greatly affect pricing and competition among local shops.

Does eBay have any sort of a map? How are they going to do local without one? Craigslist (which eBay owns part of) links off to Google and Yahoo! maps. I think Google and Yahoo! get information from the same source: Navteq. Not sure if Navteq is going to go after local search as well, but they recently partnered with Zagat.

Any chance someone would want to scoop the leading map company? Are there any other high quality digital mapping companies?

Froogle was recently upgraded, and without a hitch! Google's Froogle Drops eBay for a Day.

When Paypal was upgraded in June Google overshaddowed the news with the announcement of Google Wallet.

Here is yet another article about who should be afraid of Google.

Google's Froogle Supports Local Shopping Search

Nov 22nd

posted in

local search
shopping search

Right before Black Friday Google unveils a new local shopping tool. Froogle now mashes up with Google maps. According to a Silicon Valley article:

The Mountain View, Calif.-based company developed the free tool to help consumers avoid the frustration of traveling to a store that no longer has an item on their shopping lists, said Marissa Mayer, Google's director of consumer products.

Froogle, a comparison shopping site that Google launched three years ago, will continue to give visitors the option to buy the merchandise online. Google receives a commission for the online referrals.

I am not sure what they meant with that Google receives a commission bit. Is that just for the ads near it? In 2003 when Mike Grehan interviewed Craig Nevill-Manning, Craig said:

BUT - the bottom line is - they are unpaid listings, they're unbiased. They're the best results we can find for those products online. ... It'll be free forever.

The New York Times made it sound as though the Silicon Valley article was misquoting or overtly vague in their description of how this service will make Google money.

The service will be freely available to merchants in the United States, Ms. Mayer said. Google, as it frequently notes, plans to gain revenue from the new Froogle service by placing relevant text ads on the same page as the local results.

The company also believes that it gains revenue when users employ Google more frequently as its services become more useful.

The Silicon Valley article also stated:

Initially, Google is depending on a contractor to pull the inventory information from several hundred major merchants. The search engine hopes to make the service even comprehensive by encouraging stores to submit their own customized merchandises list to the newly created "Google Base" - an information clearinghouse for everything from family recipes to scientific formulas.

What vertical search site is safe?

A while ago Battelle had a highly related post about comparison shopping called The Transparent (Shopping) Society. The New York Times made it sound like the eventual goal of this launch is spot on with what John was describing:

Marshal Cohen, chief retail analyst at NPD Group, a market research firm in Port Washington, N.Y., said that if Froogle delivered up-to the-minute inventory updates from retailers, "consumers will finally know whether a trip to a store is worthwhile."

Google wants to be the default inventory information clearinghouse. Users love defaults. I am guessing the value of being the default shopping search site is worth far more than any value they would extract by charging for the feeds, at least off the start. Just like with regular search, there will be incentive for merchants to spam this service. Any idea how Google will fend off spam if they aren't charging? Or are they charging?

Google AdSense Ad Links, Google Local Business Center, The Butler, The Sandbox, New SEO Blogs

Mar 16th

google
ask jeeves
pay per click search engines
contextual advertising
local search
seo tips

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Ad Links by Google:
Peter D shows new AdSense change

Google Local Business Center:
wonder if the Yellow pages are feeling yellow? Andrew Goodman has the details. for now US only.

Wonder What Google thinks?
of a free product that strips out their published ads for the user

their response to autolink thusfur has been nothing short of pathetic. nice job Mark.

Ask Jeeves also recently created a FireFox toolbar.

Google Sandbox:
Does the sandbox only affect phrases containing popular words?
found on ThreadWatch

I have recently seen a site under a month old rank for some rather short query sets.

New SEO / SEM Blogs:
maybe not new, but at least new to me.
Got Ads? - seems to be more focused on the ad / ppc side of the search game. have not read it a ton yet but have seen John contribute many good posts on Andrew Goodman's SEM 2.0
Wolf Howl - should have mentioned and found this one a while ago as multiple friends have recommended it to me. his most recent post references Flatland, so it must be a cool blog :)

the conference I am at:
ended today. I could blog about a bunch of stuff but now find myself headed toward the closing party, which I suspect may give me more stuff to blog about.

What Would Bill Do? Social Local Search?

Oct 5th

posted in

Bill Gross (who founded Overture) will be talking at Web2.0 and unleashing a new search venture / business model later today.

He also has his paws in a community local search product called Insider Pages. A few potential competitors in this field are Judy's Book, Craigslist, City Search, and the big search engines / portals themselves.

When Mr. Gross announces his new idea later today I am sure John Battelle and Andy Beal will post about it, and I will update this post.

Local Search Wars...Beta

Oct 4th

5 comments

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Beta No More...
Yahoo! Local comes out of Beta. Google is also promoting its local search product using the "Looking for something in your neighborhood? Try Google Local." line

Beta get Back to the Drawing Board...
via blog comment Webmaster Toolkit informs me that we sent MSN Beta too much traffic and the site is down. Imagine what will happen when they get their ~~free porn~~ image gallery online :-(

Yahoo! Local Search

Aug 3rd